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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Austin_Martin

    Austin_Martin New Member

    Sep 12, 2006

    I got the same letter yesterday in the mail from TW austin. One channel that supposedly is sdv is U HD(is it universal HD?). Anyways, I've taped movies and shows off this channel, so I'm assuming it's watched enough by others in my local area that the channel is never "unswitched" to my place.
  2. tinahsu

    tinahsu New Member

    Dec 20, 2006
    This is exactly what my cable cards needed, too. Unfortunately, I had to call TW support 5 times to actually get them to do it. The first couple of times when I said "initalize" they heard "hit", and that wan't working. The last lady at customer support I talked to said that they were told not to initialize the cards, because that might blow them up. I told them I'd chance it. And it worked! I'm very happy with my new Tivo 3, now and all my digital and HD channels.

    By the way, this was in the Los Angeles/South Bay area (formerly Adelphia).

  3. jcunning1998

    jcunning1998 New Member

    Nov 28, 2006
    My 3rd attempt at this.
    I received a new Tivo. The cable installer came out again. This one had previous tivo experience. He brought another cablecard with him to install into the first slot.
    TW paired it up and low and behold, THE EXACT SAME PROBLEM!
    Card is CP Auth Recieved (which means the pairing is AOK), EMM count stays stuck at 2 and I am missing a boat load of channels. The second card came right up and sees all channels with no problem. EMM count is around 47 for the second card.

    I called TW customer service and made sure both cards have the same program data and requested a couple of refreshes to the first cablecard. As usual the EMM count stays stuck at 2. So either I have two bad tivo's (unlikely), or 6 bad cablecard installs (also unlikely).

    I scheduled another appointment next week to swap out the first card again and maybe Santa will feel bad for me.

    the one thing I have noticed is that the installers (which are contractors) are all bringing used cards. They are shipped to them from TW and they have no idea if they work or not. I wonder if I can buy a brand new one from TW and have the installer use that one.

    Do all Time Warner people have the Scientific Atlanta Cards?
  4. DougJohnson

    DougJohnson New Member

    Dec 11, 2006
    I got my series3 about two weeks ago. The Time Warner cable guy came out. After about an hour of messing around, he got the two cable cards working.

    I soon discovered that some channels were mapped strangely. For example, TiVo and Time Warner think Channel 88 should be WGN. It is actually TBS. I called customer service and they send some resets, had me unplug the cards, power down the TiVo, reinsert the Cable Cards, and power up the TiVo. Didn't help, so they scheduled a service call.

    A different cable guy comes out, looks at the problem and says he can't fix it. Channel 88 is WGN only on the B side of the cable. So until they go to a single cable system in about a year, I'm going to missing some favorite channels.

    I sure wish I been told when I signed up.

    -- Doug
  5. nathanziarek

    nathanziarek New Member

    Sep 1, 2006
    I don't see it in this thread - is there a location you can get the SDV channels / future SDV channels for a region? I'll be getting TW in Milwaukee when my S3 arrives, and the wife loves home decoration shows. There will be some serious crying (by me, as I return the S3) if they don't come in.
  6. TiVolunteer

    TiVolunteer lotta lurk rare post

    Jul 10, 2001
    I had exactly the same problem on my install with Time Warner Raleigh. We had gone through 3 cards with all of them getting stuck. They brought on the cable card "specialist" who had seen it before and had the tech bypass my in-house wiring and run a temporary line straight from the neighborhood box outside (corner of my property) all the way into the Series 3. The EMM count soared on that one then and it completed its setup succesfully (all of them had to update firmware). We used the same config (temporary line) to set up the other boxes then we debugged the original lines. Turned out the line from the house demarc to smart panel was bad. Replacing that also fixed my "missing channels" problem.
  7. jacksonian

    jacksonian New Member

    Nov 3, 2003
    I don't thnk so. I had to email the president of our local TWC to try to find out what their plans were for SDV. All he would tell me was that they didn't have a definitive plan/roadmap for which stations to put on SDV, but that at this time they weren't planning to put any HD channels on there.

    I don't think anyone has mentioned their franchise posting which channels were on SDV. Mine only says:
    "*Effective April 1, 2006, additional time zone channels available with some of our Premium Services will move to a two-way, switched digital technology and will not be available via CableCARD™. "
  8. cramer

    cramer New Member

    Aug 14, 2000
    You underestimate the stupidity (and greed) of TimeWarner. They would indeed move the entire cable system to SDV if they thought they could actually get away with it -- the FCC would be unable to a turn blind eye to it. Switching the network to SDV is a very strong middle finger to the integration ban. It would render every existing Cable Labs certified cableCARD(tm) device useless. They're all uni-directional. As far as I can find, no certification process exists for bidirectional products. (which is why only MSO provided integrated devices have such functions.)

    SDV is coming; and there's no stopping it. There is nothing in any of the specs prohibiting it. The only thing "scaring" MSOs away from full deployment is the FCC and possible application of anti-trust laws.

    As others have pointed out (repeatedly)... it's not the cableCARD(tm) at fault. Nobody is making bidirectional products. And sadly, it appears Tivo, Inc. was not very forward looking in designing the S3 with dormant RF transmitters. (It has 2 ATI Theater 314's in it. Those are receivers.)

    Ah, nope. The reason the ban was pushed back to July 1, '07 (from '06) was due to the cable companies pushing DCAS, or "cable card as software", for the express purpose of not having to use cableCARD(tm)s. The cable companies hate cable cards. They're extremely expensive (vs. a STB) and they get less for renting them out. Plus there's a lot of work involved in provisioning and supporting them. With a STB, they know everything about the thing, and it can be configured completely before shipping it to you.
  9. jsshattuck

    jsshattuck New Member

    Mar 19, 2003
    On Tuesday, 12/19/06, TW installed two Cablecards in my new shinny S3. We had many problems with slot 2, but after trying 6 different cards in the slot, finally got the second card to work.

    The problem was with the EMM count. It NEVER got above 6, and I check it several times a day (settings/CableCARD Decoder/Configure CableCARD 2/CableCARD Menu/SA CableCARD CP Screen). All fields appear normal except for EMM which is usually zero, but sometimes varies all the way up to 6. It is sitting on 4 at the moment. In fact, CableCARD 1 now shows EMM = Zero.

    OK, the EMM number is supposed to be 37, but in spite of the wildly changing EMM values, the TiVo is performing flawlessly. I'm really confused as to why it's working with these incorrect EMM values.

    Any comments?
  10. hookbill

    hookbill Feathered Member

    Dec 14, 2001
    Just one. How long did they wait while they were trying to install card 2? Did they keep pusing the remote each time they put the card in? They are suppose to wait until the diagnostic screen comes up on it's own and the second card takes a few minutes to be installed.

    And I guess that was two questions. :)
  11. Jerry Keller

    Jerry Keller Go USA!

    Jan 27, 2001
    Now I'm getting worried. I've got the S3 with two cable cards. They went in fairly painlessly and everything works fine as far as I can tell. I get all the channels I'm supposed to get on each card. However, the only place if find something called EMM, it's equal to 1 for both cards.

  12. mercurial

    mercurial Retro-Av

    Oct 17, 2002
    I have one working fine with 0... and the other card has a rather high number... <shrug> As long as it works.
  13. Wykad

    Wykad TiVo Buff

    Nov 29, 2006
    Unfortunately it doesn't work that way. From what I understand the "switched" channel is only available to the cablebox. :(
  14. George Cifranci

    George Cifranci Viva La Tivo!

    Jan 30, 2003
    I just scheduled my Cable Card install with Time Warner Columbus. They are coming out Fri, Dec 29th. I hope it goes well.
  15. BruceShultes

    BruceShultes New Member

    Oct 2, 2006
    Check that the status for your cards is authorized and that you can receive all channels on both cards.

    I don't know whether the EMM count would act the same way with your cable provider, but in my case it only increases when I am watching digital channels.
  16. jcunning1998

    jcunning1998 New Member

    Nov 28, 2006
    The EMM is the program data for the card and everytime the Cable company "hits" the card, it sends out another EMM packet. This is why the count increases.
    So if the card has been programmed and is working properly, then you shouldn't really get any more EMM's. (Correct me if I'm wrong, but I believe this is how it works)

    For the one card that is working good in mine, if I reboot the Tivo box, the EMM will be at 0 but all the channels will work fine. This is because the card still has the correct program data and doesn't need to be "hit" anymore.

    The problem is when they "hit" the card and the EMM doesn't increase.
    This is what is happening to me.
  17. dt_dc

    dt_dc Mostly Harmless

    Jul 31, 2003
    While that is true ... DCAS will not be (anywhere near) ready for deployment by 7/07.
  18. ygiagam

    ygiagam New Member

    Dec 20, 2006
    I just scheduled my Cable Card install with Time Warner Columbus. They are coming out Fri, Jan 5th. Wish me luck!
  19. jltx

    jltx New Member

    Nov 27, 2006
    CableGuy is the one who resolved my install. He noticed a second scheduled service call on my account and fixed things without my knowledge, but sent me a pm here. So he is more of a guardian angel. :)

    Anyway, I now have the problem that my CCs got rebooted (according to the CP status screen it happened yesterday) for no apparent reason. They did not come back up cleanly. TW has a number you can call to automatically reset you cableboxes, so I did that and CC1 came back but not CC2. The odd thing is that CC1 has EMM of 0, ECM is large and it works. CC2 also has EMM 0 but also ECM 0 and does not work.

    Is Tivo smart enough to know which tuner to use to record a show that only one can get? Don't most people have trouble with CC2? I'm starting to think this is a Tivo problem. :confused:
  20. Austin_Martin

    Austin_Martin New Member

    Sep 12, 2006

    you should try and send cableguy a message. I had a problem where all of a sudden I stopped receiving the hd package channels, which he resolved after I sent him a message. He said that there was something wrong in the setup of my account and he fixed it. :up:


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