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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC
    I did say guessing. Unfortunately, I know a lot about provisioning data and voice services on cable systems but not as much about the video services other that what I can pick up via osmosis.
     
  2. sdurgin

    sdurgin Mac user

    28
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    Jun 6, 2004
    LA West Valley
    Thanks!
    Now we all know more than most of the TW techs!

    This kind of knowledge helps with diagnosing troubled cards.
     
  3. jcunning1998

    jcunning1998 New Member

    24
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    Nov 28, 2006
    Charlotte, NC
    When the card says "CP Card authorized", doesn't this mean the pairing is good or can it still be screwed up.

    We did run into the problem where the CP card was not getting authroized, but TW quickly fixed it on the system and it came up Authorized.
     
  4. SCSIRAID

    SCSIRAID Active Member

    2,323
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    Feb 2, 2003
    Vero Beach, FL
    Yup. CP AUTH RECEIVED means the pairing is good.
     
  5. jcunning1998

    jcunning1998 New Member

    24
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    Nov 28, 2006
    Charlotte, NC
    Update to my install.
    2nd trip by cable guy.

    We installed the first cablecard and got it paired up. It was doing the exact same thing as yesterday. It would get paired fine, but then it seemed to hang at the EMM count=2 no matter how many hits or refreshes it was sent. So this slot has the same symptom for 3 different cablecards. 1 of which was definitely working previously in slot 2.

    Tivo asked us to install second card. We got it paired up and almost instantly saw the EMM count move to about 29. One more call to refresh it and it was receiving all of the channels no problem.

    Tivo is going to send out a new unit to me. Hopefully this solves the problem with the first slot.
     
  6. BruceShultes

    BruceShultes New Member

    406
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    Oct 2, 2006
    Albany, NY
    I doubt that there is anything wrong with your Tivo. I was having the same problem and the only reason was that TW had entered either the cablecard number or the host-id incorrectly. When the TW guy returned and called in the numbers again, the card was authorized in under five minutes.
     
  7. MrMike1876

    MrMike1876 New Member

    24
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    Dec 13, 2002
    I also have Time Warner Cable NYC.

    Now that you have your Series 3 set up....

    from your post it would seem as you were able to convince them to give you
    both a Cable Card and a Settop Cable Box -- are you running it on the same tv?

    I was debating on upgrading to the new series 3 service -- but I have a problem giving up the On-Demand features....I would like to have both.

    I know cable cards you can't have ondemand features. But if you could run a cable box on one of your tv's separate input - that would be Ideal.

    Did you try that?

    Thanks - mike :)
     
  8. BruceShultes

    BruceShultes New Member

    406
    0
    Oct 2, 2006
    Albany, NY
    That is exactly what I am doing.

    I also have a DirecTV hr10-250 HD DVR and a Sony DVD player. At the moment the S3 is connected by HDMI and all the others are connected by component.

    Since my HDTV has only two component inputs, I have a Video Storm component switching box which selects the feed from either the DVD or the cable box whenever I power either one up.

    I am also using a Harmony 890 universal remote, which powers on the correct equipment and has my HDTV select the correct input for that equipment. This way I can put the other five remotes away and just use one.

    NOTE:

    I tried connecting both the SA Explorer 8300 cable box and the DirecTV box through HDMI when I first got each of them, but each one of them worked for about a week and then lost either picture or sound when connected through HDMI.

    The cable box runs SARA software. Reading some of the threads on the AVS forum, many people are having no problems with the same box running Passport software. Many others are having no problems running SARA software.

    My troubles with HDMI could be the version of SARA that is loaded on the box, how old the box is, or a problem with it's HDMI interface.

    I have not bothered to investigate further, since I can notice no difference with the quality of the picture between HDMI and component.

    However, I have an outdoor antenna connected to both the S3 and the DirecTV boxes, since the HD picture is much better over the air than either cable or satellite. Also this allows recording 4 shows at the same time, 2 on the S3 and 2 on the DirecTV box.
     
  9. MrMike1876

    MrMike1876 New Member

    24
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    Dec 13, 2002
    I have Time Warner Cable in Brooklyn Heights -- 11201.

    I want to know if this is possible:

    HD Plasma Panasonic 42px600U tv with the following setup:
    Cable Cards for the Tivo Series 3 HD DVR on the Cable Input
    Cable Box on a Separate Input - So there is a way to access On Demand Features

    I basically - want to have my cake and eat it too..... \

    I appreciate any advice you can give me--- I am determining whether to buy the series 3 tivo and this will help my decision....

    Thanks! - Michael :)
     
  10. SCSIRAID

    SCSIRAID Active Member

    2,323
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    Feb 2, 2003
    Vero Beach, FL
    What do you mean by 'on the cable input'?

    I would connect the Tivo S3 to your HDMI or component input and the cablebox to another component input.

    You will have to use a splitter to connect the cableco coax to both the cable box and the S3.
     
  11. MrMike1876

    MrMike1876 New Member

    24
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    Dec 13, 2002
    i just meant a separate input


    i know its possible - but Time Warner does not let you have both....on the same tv

    but - i bet it works!
     
  12. pmiranda

    pmiranda New Member

    669
    1
    Feb 12, 2003
    Austin, TX
    Of course it works, they're just being stupid. You need a splitter, which they might give you, otherwise get a good quality one yourself (I recommend Channel Vision) and you can hook it up. Go the office and pick up a box and install it yourself. If they give you any guff, tell them it's for another TV in the house.

    The splitter will only give you trouble if the signal is already too weak (I had to install an amp even without it to get reliable digital TV with just their box) or you buy a cheap splitter. If you get an amp, be sure it allows back-channel signals to go from the cable box back to the cableco.
     
  13. jschmidt

    jschmidt New Member

    106
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    Mar 4, 2003
    Just wanted to post my experience with Time Warner in Chillicothe, Ohio (formerly Adelphia). The installer came out yesterday with 6 CableCards for my 3 Series 3 TiVos. Although he had never installed them in a TiVo before, he was very knoeldgable and knew just what to do. The only problem was when the rep at the office transposed two of the numbers in the Host ID. After that, 2 of the cards wouldn't work. They couldn't reset them and had to bring out two more cards today. It seems to me that their software could be better and easier for the reps to use, but overall it was a very good experience. I now have 3 S3s up and running and I love it!
     
  14. Kavehmesh

    Kavehmesh New Member

    5
    0
    Dec 10, 2006
    Just wanted to post my experience, Madison, Ohio, TWC (formerly Adelphia). Installer came with just 2 cards and had never worked on the Tivo. However the guy glanced briefly at the installer sheet and seemed like he knew exactly what to do and knew exactly what he was looking for. He warned me that if I didn't have the right firmware, it could be a problem. But within 45 minutes, everything was working well. He mentioned that some of his fellow installers never bothered to play around with the CableCARDs and learn how those work. He said he made sure he tested the cards before he came out and he had already written down the info. I was 100% impressed.

    Now, if I can only figure out why some of channels have an audio sync problem....
     
  15. jltx

    jltx New Member

    20
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    Nov 27, 2006
    TW-Austin experience.

    It appeared to go really well. It took about 20 minutes to get both cards working. He followed the Tivo sheet I gave him and did each card one at a time. Unfortunately, I didn't read this thread first and naturally I quickly tested channels that happen to also be analog. :( After the tech left I discovered I was not actually getting any digital channels.

    So I called back and the first CSR said there was nothing they could do on their end since CC are one-way and I was just missing SDV channels. But he scheduled a visit to check it out. The install had gone so smooth I figured that nothing was wrong on my end so later I called back and got a super friendly guy who pointed me here and fuka.com for more info. I started reading.

    Armed with info I finally called back and told (now the third) CSR that the only problem was that my EMM was 0 and I needed him to send out a hit. He tried a few things on his end but it did not work. He tried to find his head tech guy but he was on another call. So he told me he would keep working on it and try to get the other guy to look at it. This was last night and I kept checking but nothing new. Well, sure enough this morning I had EMM 39 on both cards and everything is peachy.

    So the moral is, once your cards are paired correctly, they should be able to do everything on their end. And they do seem to be slowly getting everybody on their end trained. So if you are having trouble, just keep calling back to get a knowledgeable CSR and resist having techs keep coming to your house.

    More details: the only hitch in the original install was that the tech called in separately for each card (not a long wait luckily). But the second person did something wrong so the second card seemed not to work. We started to try a third card to replace the second and when he called in again, this new person noticed the problem so we put the second card back in and she re-hit it and it worked. So I would suggest keeping the same person on the phone for both so make things go smoother.

    Also, on my last call I asked to get connected with DNCS and he told me that in the past the techs did not have the correct software to pair the cards which is why DNCS were the only ones able to do it. He said they now have that software so contacting DNCS was no longer necessary. However, I don't know who finally resolved my EMM issue. But I suspect that he is correct and that the techs now have what they need, it is just a matter of getting everyone trained.
     
  16. T-Shee

    T-Shee Member

    169
    0
    Sep 22, 2006
    My Cable Card install in New York went pretty much as expected: both cards were installed with only a minor glitch (the S3 rebooted spontaneously during the "test" of Card 2, thereafter no problems).

    The tech said he had done a few S3 installs and indeed seemed to know his way around the Tivo menus. The process took about 35 min., mostly waiting for the Premium channels to light up. Oddly, the first card started working in 5 min. while the second card took 20 min. or so. No big deal, really.

    The worst of it was during the "ordering" process, speaking to a CSR (actually, I think they should be called CDRs - for Customer Dis-Service Rep.). They gave me a hard time as soon as I said the words "Cable Card". The tone of the converstaion changed immediately - to obstructionist!

    "What's the password on the account, sir?" Password? There's no password! " I have no idea what you are talking about, ma'am", I said.

    Eventually after several unpleasant minutess arguing about the existence of a password, I said "OK, I'm a customer who has forgotten their password. How do we go about getting it reset". There was a click and I thought she hung up, but a supervisor got on the phone, who asked me all of the same account number questions again, including information about the two previous bill payments. You'd have thought it was a matter of National Security prying two cable cards out of these people!

    Bottom Line: two Scientific Atlanta cards installed and working for two days now with no problems except for the CSR (CDR) who took the original request.
     
  17. minckster

    minckster New Member

    642
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    Aug 31, 2006
    Manhattan NYC
    I got that same question once and still can't figure out what they're trying to get at. Password? To call TWCNYC - Northern Manhattan?
     
  18. rlay

    rlay New Member

    41
    0
    Sep 27, 2006
    I've had my S3 for nearly 3 months, whilst I love the interface/features, I am disappointed that I do not receive all the HD channel TW offers...and there is only one broadcast HD channel they I receive in my area (FOX). Yesterday on my Motorola HD DVR upstairs there were three new HD channels on the adjacent to the four channels I already don't receive downstairs on the S3 (hooked up to the 50 inch plasma). I am assuming that this is because they are on the "switched" network (from what I've read here), because by all indications I've read here, both cards are in tuned state with EMM messages received. The channels that don't work have 100% signal but a black screen....even the channel name listing information is there.

    Last month I upgraded to the Platinum package, and very quickly, ShowtimeHD and StarsHD were activated (within minutes).... but no DiscoveryHD, HDNET, etc.

    When the (many) TW techs have been here, as well as when I've called the call center... they simply claimed that the cards are fully activated, working properly, and that certain features are not supported with Cablecards....including some channels. Most claim that the Motorola and the Cable Cards are configured the same way, and that the most be something wrong with the TIVO.

    I'm concerned that as they add more HD channels, that they will be on the switched network. Anybody else have the same issue?
     
  19. abredt

    abredt West Valley TW L.A.

    158
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    Nov 4, 2004
    Did you run Guided Setup? Maybe run it again.

    Do you also have a TW HD cable box? Or do you know someone in your neighborhood who does? What channels does that box get?

    I'd think it would be worth renting an HD box from TW just for one month to see. You can install it yourself, just make the connections and plug it in.

    If that box gets the missing channels, you'd narrow down the problem.
     
  20. sdurgin

    sdurgin Mac user

    28
    0
    Jun 6, 2004
    LA West Valley
    What area are you in? You don't get ABC NBC or CBS in HD? Have you spoken with Tivo? What do they tell you?
     

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