Good experience for me in Los Angeles (former Comcast). I had read this thread (or as much of it as I could stand) and expected the worst. I called RR Friday afternoon, around 4pm to schedule the install. First pleasant surprise, they had an opening the next morning. Tech got here at about 9:55 am, well within the 9-12 window. I asked him if he'd done any Tivos before and he said a couple, but they were tricky. He said it could take an hour and a half. He radioed HQ and the tech there confirmed it could take a while. But not a single glitch, and he was gone by 10:20. Twenty-five minute install. No problems so far. Sweet. At first I felt the HD picture was more compressed than with the moto box, but I know that can't be true. I think there is a difference in picture quality, but I think it's more of a black-level or white-level thing. The S3 seems darker. I'm fiddling with the tv accordingly.