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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. CYX

    CYX New Member

    Sep 17, 2006
    I’ve installed TIVO Series 2 in a house with Time Warner Cable. No cable box. This is in Marina Del Rey, California. I am getting all channels I am suppose to except FOX News and MSNBC. CNN, for example, is fine. I don’t have any premium packages.

    When I set recording to Fox News (channel 32), TIVO tries to tune but reports lost signal. If I manually tune via the grid guide or directly, I get black screen.
    Any ideas?
  2. TechDreamer

    TechDreamer New Member

    Jan 26, 2002
    What does this have to do with the Series 3?
  3. pkscout

    pkscout New Member

    Jan 10, 2003
    Wow. That's a pretty creative way to screw the customer I hadn't even thought of. TWC innovation at it's finest. :rolleyes:

    If DSL is an option for you, you might consider switching, or at least telling TWC that forcing you to unbundle like that just to get a cablecard is pretty crappy and that you'll just drop all the services you previously had been bundling.
  4. jeffrypennock

    jeffrypennock New Member

    May 18, 2006
    So I thought that between FCC mandates and the fact that Comcast takes over the Houston market in a few months, we were safe from SDV.

    But now, I'm nervous. From what I understand, TWC Houston called all its customers (I missed the call) with a message saying their may be outages in the next couple weeks as they switch all of our channels to digital. That's all I can extract from what I'm reading online, but they're all paraphrasing and I'm not sure what TWC means. I don't know if they means they're going to be carrying digital streams for all of our old analog channels or if that means they're switching us to SDV for some/all of our channels (whereas only VOD is SDV here, currently). Did anybody on here in the Houston area get that message? What's happening?
  5. zync

    zync Long live TiVo

    Feb 21, 2003
    Whew, what a mess...

    There are several larger points with regards to SDV:

    1) Any channel that is switched may not be available to CC customers
    2) TiVo S3, being a CC device, may not be able to access switched channels
    3) SDV is coming to certain TWC areas now, possibly all TWC areas in the future
    4) It appears that as time goes on, more channels will be subject to switching, thus increasing the probability that TiVo S3 units will not function properly on TWC cable systems.

    In addition, the quality of information we are getting is poor:

    5) There is some confusion at the CSR level between simulcast and SDV. The extent of the confusion is unknown, but it does muddy the situation.
    6) TWC is unable, or unwilling, to provide details on plans for implementing SDV and thus the impact on CC users
    7) TWC in different areas operates as separate groups so each area is different, thus adding to the confusion.

    And finally

    8) Several requests to various TiVo representatives for more information on how TiVo customers can approach SDV issues now and in the future have gone unanswered so far.
  6. jeffrypennock

    jeffrypennock New Member

    May 18, 2006
    Well said. A good review to get us back on track in our use of technical language.

    My post was regarding the final stages of something being implemented in Houston. Because I missed TWC's call (and calling them back to ask would be pointless for the above quoted reason), I want to know WHAT it is that's being implemented this weekend. I was told by a CSR that they were 75% done w/ implementation of digital simulcast hardware upgrades, etc., here a month ago. I don't know if that was correct info then. I don't know if that's what's in the final stages of execution now OR if this implementation is a separate one - SDV. This is what I was asking about.
  7. vman41

    vman41 Omega Consumer

    Jun 18, 2002
    I fail to see the distinction. If I select channel 10 (WBNS), the STB can either map that to the analog signal on channel 5 or to the simulcast on whatever QAM sub-channel it is using.
  8. TexasGrillChef

    TexasGrillChef New Member

    Sep 15, 2006
    Farmers Branch Cable office
  9. box464

    box464 New Member

    Sep 17, 2006
    I am a TWC Customer in Dallas, TX.

    I got the runaround from the CS Rep I spoke to, saying "We will not install in a Tivo"...he was nice tho and then said "If you have 2 TV's with CableCards we can send someone out."...basically telling me to fib to him. So I did. I just hope the technician doesn't freak out when he gets here. Also, I'm sure sending a truck out means a charge on my bill.

    This is contrary to TexasChef's experience with the same Cable Company, in the same City.

    Also, in my area of Dallas, we have a dual line system, which is nuts. Every house has TWO cable lines coming into it, one for Side A channels, one for Side B. They are slowly switching everyone over to single line this year, but it's been like this for ages. Anyway, I don't think CableCards will work in this type of system? I am not sure. My thought is that I am going to have to keep the set top box, which will allow me to record in HD, but I will not be able to record 2 shows at once.

    If anyone else is in a Dual Line area and has setup a Series 3 please let me know your experiences. Thanks!
  10. JKay

    JKay New Member

    Feb 8, 2001
    TWC SDV looks like its going to ruin my S3 plans!

    I just phoned my local TWC customer service in Southern California and was advised they are not implementing SDV at the moment and they will advise customers when they do go to SDV. I could not pry any additional information from them. However, I got the distinct impression that they were, not only well aware of SDV, but that it was coming.

    I asked about getting 2 cablecards for a TiVo and was told they would not do that. After some discussion they advised me they would provide them, but they would not work in a TiVo.

    I tried to enlighten the young lady I was talking to, but her mind was totally closed to my efforts to explain the circumstances of a Series 3 TiVo.

    I guess I am going back to D*.

    SCSIRAID New Member

    Feb 2, 2003
    I just made my Cablecard appointment for late next week with TWC Raleigh. Painless. They didnt even ask what it was going to be used in.

    I will certainly have a printed copy of the email I have from their VP of Customer Care stating "We will and do support products that require cable cards, as long as they are cable lab certified." and a copy of the cablelabs list.
  12. Rob Helmerichs

    Rob Helmerichs I am Groot! TCF Club

    Oct 17, 2000
    There's also a CableCard installation sheet that comes with the TiVo, which you're supposed to give to the installer...that should clarify things a little.
  13. ahaley42

    ahaley42 New Member

    Sep 12, 2006
    Anyone else having problems with premium content after moving to your TW CC?
  14. Nalez

    Nalez Guest

    Mar 1, 2002
    Another data point.

    TWC Minnesota, $1.75 per cable card. I am moving from DirecTV, so I get a truck roll no matter what :)
  15. jeffrypennock

    jeffrypennock New Member

    May 18, 2006
    YES! But it's not JUST premium content. I have it on some but not all of my HD channels (problems w/ ESPNHD and UniversalHD but not w/ HDnet) and with some but not all of my digital SD channels (problems w/ Bravo and Sundance but not my soccer channels). The problem that I'm having is with tiling and pixelation of the video and drop-outs on the audio.

    I did the signal strength indicator and, on problem channels, it jumps all over the place, from 96 to no digital signal. TiVo and TWC both agreed that I had signal strength problems since I was RECEIVING all my channels, albeit problematically for some (therefore, it was concluded that this wasn't a CC authorization issue). HOWEVER, I just had a TWC tech out to my place. He installed a 15dB signal strength booster, said I was now getting TONS of signal, and it didn't help one bit on the problematic channels!

    Tech said he had no idea if it was a problem with my CC's or with my TiVo box but either way, there was nothing he could about it because what was coming out of the cable wire was fine. So he left.

    Anyone else out there having this problem?
    What should I do? I paid $$$ for this box and I REALLY want it to work. :(
  16. vman41

    vman41 Omega Consumer

    Jun 18, 2002
    The channel lineup sheet for central Ohio has 20 separate boxes listing channel groupings, which match up with the product offerings in a confusing manner.

    Under "Individual Services", they only give a phone number for the Basic and Standard (analog) tiers while for Digital Cable it says "As Low As $52.40/month". They list a combination "Digital Cable/Roadrunner" bundle for $85.95 as a limited time offer. There is an endless set of 'upgrades' for digital cable.

    The Digital Acess Service for $4.30 doesn't seem to do anything except enable the interactive program guide, which would necessitate a Time-Warner supplied STB. The "DVR" upgrade is $7.95, but then says "*Requires DVR set-top terminal", like there is something additonal you have to buy. The HDTV terminal is $7.95, but nothing about available HDTV-capable DVRs. Cablecards are $1.75/month plus $19.95 installation fee.

    Under the various channel groupings labeled 'HD', I can't find any service or upgrade that explicitly mentions 'HD variety' (Discovery HD, TNT-HD, etc). The group that includes ESPN-HD and HDnet is $6.95/month).

    Here's a summary I'm trying to work with:
    Central Ohio TW cable services (17-SEP-2006):
      Channel groupings   # chan.     Price         Bundles and restrictions               Desirable channels in group.
    Basic service           26      $ 14.10                                               ABC, NBC, CBS, FOX, TBS, C-SPAN
    Standard Service        46      $ 39.95                                               CNN, ESPN, ESPN2, TCM, FNC, Discovery.
    Digital Broadcast        3        free*      $4.30 digital access+$1.75/CC.           WOSU.PLUS
    Family Choice          (13)     unlisted
    Digital Latino          12      $  4.95
    Digital Variety         45      $  8.65     $11.10 if in Premier Dig. bundle.
    Digital Movie           10      $  8.65     $11.10 if in Premier Dig. bundle.          Sundance, FMC, IFC 
    Digital Extras           2       free*      Requires STB
    Digital Premium         40*     $varies                                                HBO, Showtime, TMC
    Digital Sports Plus      7      $  4.95     $3.95 if added to other dig. pkg.
    Digital Music Choice    47       free*      Requires other digital pkg.
    HD Premium               2      unlisted!
    HD Broadcast             4       free*      with digital package?                      NBC, CBS, PBS, CW
    HD Variety               3      unlisted!                                              Discovery, TNT
    HD Gold                  5      $  6.95                                                HDnet ESPN
    (on demand)                                 Must have TW STB ($6.95/$7.95).
       Premiums              4      $varies                                            
       Movies               12      $varies
       Digital PPV          20+     $varies
       HD movies             1      $varies
       Free                 30       free*      
  17. l_emmerdeur

    l_emmerdeur New Member

    Jun 13, 2005
    Assuming that my S3 will be arriving this week (I ordered Tuesday morning), I called TWC NYC to set up an appointment to have 2 Cablecards and an HD STB installed to replace my current digital STB (for the S2) and non-HD DVR.

    The CSR told me that it would probably be easier for me to drop off and pick them up myself. I had her check to make sure no appointment was required for the Cablecards, and she confirmed that I could pick them up at their 23rd Street location (the one closest to me) and install them myself.

    I will update on this here as soon as I attempt to pick them up.


    As for all the other problems people are talking about in these threads - TWC and others excluding switched video from their Cablecard implementation - why couldn't Tivo just include two of the IR blasters with the S3, and require two HD STBs to have two tuners? And if they didn't, the S2 has USB ports, which would be perfect for an add-on module that could include two IR blasters that could be attached to HD STBs. Am I missing something here?
  18. SoBayJake

    SoBayJake New Member

    Feb 6, 2002
    Yes, it can't be done that way. There is no consumer level equipment to encode HD signals. It would cost into the thousands of dollars. The S3 and STBs record the already compressed digital stream.
  19. comicsacrifice

    comicsacrifice New Member

    Sep 14, 2006
    Well done. Lets hope we get this cleared up before my 30 day return window closes.
  20. l_emmerdeur

    l_emmerdeur New Member

    Jun 13, 2005
    Aha. Then I'd say the two best pressure points for S3 owners, and consumers in general, are

    1. Verizon*, to be CC-friendly with their FioS service and, more importantly

    2. Tivo, who had best provide for CC 2.0 compatibility in these supposedly high-end $800 machines.

    * I'm no huge fan of Verizon, but in a world of grades of incompetence, I'll take Verizon over TWC any day.

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