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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Nov 27, 2006 #961 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,332
    1
    Feb 2, 2003
    Vero Beach, FL
    The problem is not at your location... The cableco needs to 'balance' your account so all devices on the account have the same 'entitlements'. That can be done over the phone if you find a CSR who understands.
     
  2. Nov 27, 2006 #962 of 6277
    SD4283

    SD4283 New Member

    1
    0
    Nov 20, 2006
    San Diego
    Got my new series 3 Tivo on Wednesday of last week. Called the cable company that day and got a cable card install for Friday.

    On Friday three Time Warner guys came out. One to do the install the other two to watch.

    The installer said he had done a series 3 that morning. He wanted to install both cards at one time then call in to bind the MAC address to my account. I wasn’t thrilled that he didn’t want to follow the instruction but let him do it. He said the call into the office for the Bind is what takes all the time.

    The cards went in. Tivo saw both of them. After about 20 minutes of waiting for the Time Warner mother ship to Bind my cards, the Tivo rebooted on it’s own twice.

    After coming back up we tried all the channels and everything worked perfectly. I tried to record and watch 2 HD premium channels just to make sure both cards were OK and everything was fine.

    Love the HD Tivo. I forgot how good Tivo was after a year on the Scientific Atlantic piece of junk.
     
  3. Nov 27, 2006 #963 of 6277
    Austin_Martin

    Austin_Martin New Member

    124
    0
    Sep 12, 2006
    It looks like you might have the analog tuner problem that a lot of people are getting. There are a few threads on this issue in this forum. Right now consensus is that it's a hardware issue, that might have a software fix coming from Tivo at some point. I'm going to wait a week, then phone Tivo to make sure that if it isn't fixed, I'll be able to return/replace my TiVo.
     
  4. Nov 27, 2006 #964 of 6277
    stubarrett

    stubarrett New Member

    35
    0
    Oct 30, 2003
    My TW/Austin experiences were OK. The installation went fine. I pity the poor installers that have to call into the main support numbers tho'.

    After a re-setup, I discovered that the HD-Tier channels were not being received. The Cable Cards were not getting EMM messages. I tried to get TW to 'hit' the box, but that did not fix it (the cable cards indicated that thye were not receiving EEMs).

    Had to schedule another tech visit today. this morning I looked to see if the cards had been 'hit' and they had not. The cable guy shows up and, as if by magic, the cards have been hit w/o him doing a damn thing.

    Anyway, I love the S3, can't wait for the first s/w update.
     
  5. Nov 28, 2006 #965 of 6277
    BruceShultes

    BruceShultes New Member

    406
    0
    Oct 2, 2006
    Albany, NY
    You are probably correct.

    When the cable guy showed up this morning, we tried switching the original cable cards and then calling the head end to have them married to the different host id's.

    After they were authorized, we tried testing channels again on each cable card. Now all channels can be tuned on Cable Card 1, which was formerly in the Cable Card 2 slot and the same analog channels are missing on Cable Card 2, which was formerly in the Cable Card 1 slot.

    This seems to confirm to me that the problem is in the S3, not at the cable company. Of course when I call Tivo, they try to convince me that it has to be a problem with the cable company.

    At the moment, the S3 is only connected by phone. If I connect it by network instead, would this allow Tivo to do any diagnostics on it?
     
  6. Nov 28, 2006 #966 of 6277
    abredt

    abredt West Valley TW L.A.

    158
    0
    Nov 4, 2004
    TiVo tech support says there is no way to tell which cable card is active. I was able to tell during the bad install.

    The TW tech put in the bottom card then called TW to activate it and did "Test Channels." It did not receive my premium channels. He put in and activated the top card and when he did "Test Channels" it worked. He also said that the card he put in the top slot was working on another customer's TV.

    I wonder if the cards were not "paired" so the bottom card doesn't know that I get premium channels.

    TW is due this afternoon.
     
  7. Nov 29, 2006 #967 of 6277
    Ariel817

    Ariel817 New Member

    128
    0
    Mar 10, 2003
    Arlington, TX
    I haven't purchased an S3 yet, but considering it..

    Anyone with experience in the Arlington, TX area and Time Warner? Can they handle cablecard installs? Any SVD issues? I know the price is 2.95/card each month, just curious how the process went for anyone in this area.

    Thanks!
     
  8. Nov 29, 2006 #968 of 6277
    Ariel817

    Ariel817 New Member

    128
    0
    Mar 10, 2003
    Arlington, TX
    I'm in Arlington, so our Comcast also got switched to TW recently.. and the on demand interface improved, but the amount of content went down to pitiful.... according to the guy I talked to at TW, they "are working on that".... because he was trying to push the TW dvr over Tivo (it can do on demand and Tivo can't... my question was so what, there's nothing worth watching on it anyway).
     
  9. Nov 29, 2006 #969 of 6277
    EmmettC

    EmmettC New Member

    9
    0
    Oct 31, 2006
    Time Warner Cable NYC came and installed cable cards in Series 3 Tivo today... everything worked without a hitch.. Seems to be pulling in all channels. Love the Tivo. Can't wait to get rid of Cable DVR! Installer followed instructions as printed...

    Emmett
     
  10. Nov 29, 2006 #970 of 6277
    BruceShultes

    BruceShultes New Member

    406
    0
    Oct 2, 2006
    Albany, NY
    Other than the ability to do on demand, the TW dvr doesn't hold a candle to the S3.

    The S3 can receive and record shows over the air from your antenna, which are much higher quality in my area than TW for your local channels. At least that is the case in my area.

    Also, in my opinion, the Tivo interface is much better than the TW dvr interface. However, that may depend on which software is loaded on your TW boxes. The SARA software is horrible, but according to some of the members of the AVS Forum who have Passport software loaded on their boxes, the Passport interface is almost as good as the Tivo.
     
  11. Nov 30, 2006 #971 of 6277
    abredt

    abredt West Valley TW L.A.

    158
    0
    Nov 4, 2004
    Done at Last ! ! !

    The first TW cable-guy had never done a TiVo before. When he left I had one cablecard that worked, but the other one could not get my premium channels.

    The next TW cable-guy had done four of them. (Only one was successful on the first visit - he got them all up and running on second visits.)

    He knew exactly what to do and did it. Took out the bad card and put in another one and it worked. The big delay was that it took him an hour to get through to the dispatcher on the phone to get him to push the buttons that authorize the cards. He had even called from his truck when he finished the prior job, but he still sat here on hold for another 45 minutes.

    The secret seems to be that some of the cards work and some don't. If they can't get it working, insist that they bring more cards. Don't let them tell you that TiVo is not compatible with TW's cards.

    Good luck!! Carol
     
  12. Nov 30, 2006 #972 of 6277
    Kelster72

    Kelster72 New Member

    8
    0
    Oct 25, 2006
    NEW YORK, NY
    I finally got mine working too and also picked up some other tidbits of information from the installer that I'd like to pass along.

    According to this installer, cablecards are either good or bad; it's binary. If you only get some channels, then the problem is with the way your account is configured at the back office.

    He told me that they have a big problem with the back office and the lack of training on cablecards. He said that there are only 2 or 3 people that he would work with on cablecard installations. I can believe this, because on one of the last service calls, I had one of the back office people tell me that my TiV0 3 would never work properly "...because I had a flat screen display." He said he knew "from personal experience."! :eek:

    I had to have the bottom card replaced on this latest service call. Interestingly once the installer configured it propelry he didn't have to repeat Guided Setup to get everything to work! I watched the entire process and quizzed him on this point.

    Keep the faith and don't giveup. I love my Series 3 now that it's working. :cool:
     
  13. Nov 30, 2006 #973 of 6277
    minckster

    minckster New Member

    642
    0
    Aug 31, 2006
    Manhattan NYC
    The TWC New York City website now specifically mentions Switched Digital Video on their CableCARD page. Is anyone in NYC missing any channels yet due to switched video?
     
  14. Nov 30, 2006 #974 of 6277
    philinny

    philinny New Member

    21
    0
    Jan 11, 2004
    West SF...

    Fantastic info Carol. Many Thanks. Maybe I'll get lucky and get an experienced installer, but it's good to know that if needed, persistance will work.

    Now back to eBay to try to score a Lifetime box. Can you believe I sold my Series 1 with Lifetime a couple of years ago when I switched to DirecTV. Doh!

    cheers.
    Phil
     
  15. Dec 1, 2006 #975 of 6277
    abredt

    abredt West Valley TW L.A.

    158
    0
    Nov 4, 2004
    See my note under TiVo Series 3 titled Suddenly No Premium Channels
     
  16. Dec 1, 2006 #976 of 6277
    dig_duggler

    dig_duggler losing enthusiasm

    835
    0
    Sep 18, 2002
    Birmingham, AL
    This has to be a newb question, but I can't find the answer.

    Getting s3 Tuesday , cable company coming out Wed. Is there any initial configuration that needs to be done on the s3 before the tech comes? Or is there no point unless there is a cablecard? I want to minimize any problem that may arise (and judging from this thread they will arise).

    I'm just so excited an planning ahead.

    Btw, if you can score an amazon wishlist certificate from american express (these go on daily, they have had 2 amazon certificate offerings so far), your price for an s3 becomes $559!

    Edit: Nevermind, found my own answer
     
  17. Dec 1, 2006 #977 of 6277
    Saturn

    Saturn Lord of the Rings

    12,301
    21
    Apr 10, 2001
    Just got my S3 on Wednesday. Got it setup with no issues, plugged into the network, optical out, and component into a 480i-only TV. Called Time Warner (SE Wisconsin) the same day to have CableCards installed and they scheduled me for today (Friday.) I simply told them I needed 2, they didn't ask for what, just how many (and confirmed it.) The installer showed up at 2pm with two cards, well within the 1:30-4:30 window I was given. She had never seen an S3, so I helped her get the cards installed. We just shoved both of them in, I navigated to the appropriate host ID screens and then she called to have them paired. The person on the other end said to tune to 504, and if that works, you're good. Both worked, and she left.

    Well, 504 is the HD version of NBC here, which is unencrypted. I went back and redid guided setup, then tried to tune to a few other digital channels. None worked besides the in-the-clear HD channels. Hmmm. Kept popping up with the Host ID page telling me to call Time Warner and activate the cards. CP info showed that neither card had received the CP Authorization. Poo.

    Called Time Warner. After a brief (10 minute) hold, I got to a CSR. She looked up the account and told me the service ticket hadn't been closed yet. She put me on hold to try to close the ticket. She also repinged the cards (resent the auth I guess.) That seemed to be the key. A minute or so after took me off hold, the ticket still wasn't closed (not my problem) but both cards worked. Woohoo!

    I suspect that if I just would've waited, the cards would've eventually received their authorization - somehow the original pairing didn't immediately send the authorization.

    Can't complain too much. The whole process was fairly painless. I wasn't charged for the install (that I know of) and I'm not sure how much the cards will be monthly, but I suspect only a couple dollars.

    I was pleasantly surprised to find out the music choice channels work with the S3, since my wife uses them. Live365 is cool, but it is nice to have the option to use either.

    Oh, and I bought my TiVo from here with the 15% off coupon, and TiVo transferred my lifetime sub from my S1, no problem. Their scheme to make people with Lifetime subs buy an S3 before the end of the year worked. I don't even have an HDTV yet. :)
     
  18. Dec 2, 2006 #978 of 6277
    Chun

    Chun New Member

    4
    0
    Nov 11, 2006
    Carlsbad, CA
    In Carlsbad, CA. First S3 was DOA. Upon revieving another TWC showed up and I handed them the Tivo instructions which they promptly ignored and gave me a "don't tell me how to do my job" I let him go and he installed them both at the same time asked for a few hits and amazingly things appear to be working fine. The box is slightly glitchy when changing between HD Channels and when going to view recorded programs. The picture get's briefly distorted and I get a bunch of stuff I can only describe as looking like the Matrix. I've had a single recorded program in which the audio was off but otherwise so far so good.
     
  19. Dec 2, 2006 #979 of 6277
    mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC
    Is your first name Pan?

    Anyway- if you have 'Native' resolution turned on, you'll notice some weird stuff when it switches between things that are at different resolutions- so that might be what you're seeing.
     
  20. Dec 2, 2006 #980 of 6277
    philinny

    philinny New Member

    21
    0
    Jan 11, 2004
    West SF...

    Ugh. I will follow the saga on the other thread with interest. On a brighter note, I scored a Lifetime S1 on eBay yesterday for $225. Cross fingers for honest eBayer and smooth transaction. Then to the S3 purchase by 12/31.

    Sending you good vibes and silent offerings to the tech gods...

    Phil
     

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