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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. cableguy763

    cableguy763 New Member

    Oct 29, 2006
    check again tomorrow, I am betting that problem will be resolved.
  2. 84325e

    84325e New Member

    Nov 8, 2006
    Thanks. I was like who is this "Cableguy" and how does he know that? Then I looked at your first post on 11/5 - you work in Austin TW DNCS.

    All hail DNCS - you guys straightened out my and many other Austin users. For some reason you guys' authorizations of the cards seem to be the only ones that take.

    For clarification, would you expect (unofficially of course) Disney or Disney Pacific back?
  3. cableguy763

    cableguy763 New Member

    Oct 29, 2006
  4. pmiranda

    pmiranda New Member

    Feb 12, 2003
    KLRU-2 is pretty much the same as 1542 or 24-2 these days. Good thing since the cablecard setup was screwed up at my house and I was getting CNBC in that slot, even though my old TiVo was tuning it just fine.

    I know I get Food, HGTV, and CNN unswitched on the analog channels, so I suspect the CSR m.o. is now to just say that any channel you have trouble with is "switched". It will probably "work" for them to say so since switching varies by node, so if you tell them you know they're lying they can claim that your neighbor that gets those channels is on another node.
  5. appliance

    appliance New Member

    Mar 12, 2002
    Just wanted to report my recent Time Warner NYC cable card install experience. It went well. The tech was scheduled to be there sometime between 12-5. He showed up at 12 and it took about an hour and 45 minutes to get the Tivo and the cable cards working together properly. One of the first cable cards the tech tried didn't work, so he had to replace it with a new card, but all is working well now.
  6. pminer90

    pminer90 TiVo Convert

    Feb 9, 2006
    Why not? If there is trouble, I now have a friendly face to turn to. He was knowledgable, friendly, and thorough. In a perfect world, we could expect this all the time, but it isn't. This type of behavior seems so have become uncommon now. However, it is the kind of behavior I prefer to promote.

    Anyway, if I have to worry about spending that 20 bucks ... I have much larger financial problems to consider and shouldn't have bought a Series 3.
  7. toga flyer

    toga flyer New Member

    Nov 11, 2006
    All in Austin,

    At some point today, both of my cablecards started working on the switched analog channels. For some reason the network was not providing the analog passthru on these switched channels in the 2-99 range. With the system working properly and the cablecards configured properly, we should all get 2-99 whether or not any of these are ever switched.

    This has been a problem in Austin over the last several days, so I'm curious if others systems are working now or if I just happen to be a lucky one.

    As for the other current switched channels, there are quite a few with more on the way in Austin, but after a fairly exhaustive analysis on these, I don't care about most of them. Of course, that could change going forward, but hopefully the Series 3 will be software upgradable to the 2.0 cablecards when they become available and supported by TW and this will mitigate any further decline in service available.

    So here is my take at the current switched channels outside of 2-99 and their duplicates in the upper range. This should be fairly accurate but will definitely be subject to change. If anyone has any corrections to this, please post.

    TW Austin Switched Video Channels:

    274 - TV Superstore
    275 - Shop NBC
    277 - Revenue Frontier
    278 - Men's Channel
    279 - Healthy Living
    281 - Beauty & Fashion
    284 - IShop
    285 - The Water Channel
    286 - Resort & Residence
    287 - America's Preview Channel
    295 - The Word Network
    408 - News 8 non-stop sports
    490 - The Outdoor Channel
    577 - ME-Television
    609 - 649 All Spanish channels
    708 - 714 All HBO Pacific feeds
    723 - 726 All Cinemax Pacific feeds
    738 - 745 All Showtime Pacific feeds
    748 - 749 All TMC Pacific feeds
    761 - Encore Pacific feed
    930 - 939 NHL feeds

    Any Video On Demand and PPV channels

    Everything else should be available. Out of all the switched channels listed, I would like the Pacific feeds, but since this material is a duplicate of the East coast feeds and I generally watch TV from the Now Showing list, this isn't an issue for me. The other ones don't bother me either, although I do miss not getting Wings to Adventure on the Outdoor Channel on this box. I'll just have to watch on my non-HD box.

    A note is that you'll want to exclude all of the above from your channel list so that Tivo won't attempt to record suggestions or show these on your guide.

    Boy, I've learned a lot about TW Austin, switched video, the current state of cablecards and more since my Series 3 showed up last Thursday. Bottom line is that once you get this working, you're going to love it. Just be patient if it doesn't immediately work.

    Also, kudo's again to Austin TW DNCS group! Without their help, I would have been toast this weekend and probably still trying to get this to work. THANK YOU!!

    Now, if we could just get Tivo to change the final score of the UT-Kansas State game.
  8. cab2

    cab2 New Member

    Sep 17, 2004
    Here is my list for switched video channels in the Time Warner Austin (cedar park) area. Interestingly, I am getting the SV channels below 100 today, and wasn't yesterday, just as mentioned above. Not sure if that will stay, or go.

    Here is the list I got from the rep I talked to on sunday.

    6 City of Austin
    7 tv guide chan
    10 public access
    11 public access
    16 public access
    17 travis county acess
    19 acc access
    22 aisd access
    32 food network :mad:
    42 disney channel :(
    45 weather channel
    47 cnn headline news :(
    64 turner classic movies
    74 style
    78 ????
    101 disney chanel :(
    111 boomerang
    201 hgtv
    209 food network :mad:
    219 style
    274 tv superstore
    275 shop nbc
    277 revenue frontier
    278 mens channel
    279 healthy living
    281 beauty and fashion
    284 Ishop
    286 resort and residence
    287 americas preview channel
    295 the word network
    312 CNN Headline news :(
    350 weather channel
    490 outdoor channel
    555 TCM
    601 CNN en espanol
    602 canal 24 horas
    1639 fox sports hd

    Almost all of these I can get on the bedroom S2, so I guess it's not that bad. But the list is longer than I expected. I hope they don't expand this list.
  9. pmiranda

    pmiranda New Member

    Feb 12, 2003
    I think the CSR you spoke to is full of BS on the ones I quoted. It's impossible for them to switch channels below 84 since they're sent analog to all households.
    It's no big deal if they switch the digital versions of the analog channels, either, since you can simply record them in analog, and I always do since they're more reliable... if the cablecards crap out you can just unplug them and everything analog keeps working.

    I think toga flyer's list is much more accurate.
  10. mercurial

    mercurial Retro-Av

    Oct 17, 2002
    Grrr... TWC Cary just changed the name of the local NBC station's HD channel from WNCNDT2 (don't ask me why the HD channel was WNCNDT2 and the SD sub-channel was WNCNDT) to NCNHD which, while it makes more sense, has caused my S3s to think it has no guide data for this channel and miss recording Heroes and Studio 60... GRRRRrrrrr.......

    I guess I need to call TiVo on this one.
  11. 84325e

    84325e New Member

    Nov 8, 2006
    I agree with your conclusion. But I note the list I received from a Austin CSR, as well as the TW tech had the same sub-100 channels as SDV (Disney, Food, HGTV being the only ones I care about). Until yesterday, I received none of them. Now I seem to get all of them. I presume from these facts that this is the "issue" Cableguy was alluding to which is now resolved.

    Sure would be nice if Austin TW could give out one consistent story.
  12. toga flyer

    toga flyer New Member

    Nov 11, 2006
    From what I know, the 2-99 channels come into any digital converter (ie, the cablecards) as digital unless directed otherwise. There are switched video channels in the 2-99 range as pointed out, but when we're getting the correct signal from TW, our cablecards are instructed to display the analog version. We also receive these in the upper mapped range as well. In other words, CNNHN also displays on 312 as analog, although this is clearly a digital range.

    This I believe was the cause of the switched video channels that are also in the analog range of 2-99 to not work for a few days.

    Cableguy can confirm this, but I do know that I was also told of these switched video channels in the 2-99 range.
  13. atsang

    atsang New Member

    Jun 25, 2004
    i'm getting all channels here in austin too. how long will this last?
  14. KennyP

    KennyP New Member

    Jul 11, 2006
    I purchased my S3 earlier this week and it arrived yesterday. I have been a TWC digital cable customer for about six months. I called customer service last night to schedule the cablecard installation. The first rep I spoke with informed me, after speaking to a supervisor, that TWC Milwaukee "does not support Tivos" and therefore could not supply me with the cablecards. I explained the FCC regulations and that it's not up to TWC to decide to support or not support the unit. She finally relented, stating they would do the install, but not "support" the cards if I have any troubles.

    She then connected me with the scheduling person, who was quite helpful, understood that I was requested two cards for the same unit, and got everything scheduled for next week. I will post again after the install.

    With all the pushback from the cable companies, along with the high price and high monthly fee, it is very hard to justify purchasing a Tivo instead of just dealing with the crappy interface and limited features of a TWC HD DVR. C'mon Tivo, throw me a bone here.
  15. hookbill

    hookbill Feathered Member

    Dec 14, 2001
    If you ask me you had it easy.

    I was told the same thing and the CSR refused to order me two cable cards. I played CSR roulette and the next one I got I didn't mention TiVo, just told them I needed two cable cards.
  16. demon

    demon BURNINATOR

    Nov 15, 2006
    I just recently purchased a Series3 HD DMR, and had Time-Warner in Troy, NY, come and install two CableCards in it. When I called in to Time-Warner's number, the operator told me she'd never heard of a TiVo Series3; I told her it was CableLabs certified, and that made her happy enough to schedule an appointment. Fortunately, TW here in upstate New York doesn't charge for service calls; the cards themselves were an extra $2 a month each, no extra port fees or anything like that.

    It was a relatively trouble-free installation, fortunately - unlike reports I'd heard from other people, the TW tech didn't give me any trouble about the installation. It took some time for him to copy down all the information and call it into the CO, but once that was done, it took only a few minutes for each CableCard to begin operating.

    The technician that did the installation told me he'd done exactly one CableCard installation prior to mine - some lady with a flatpanel TV. He remarked that I knew more about them than he did, in fact. It went off without a hitch though, and all the channels I was supposed to have showed up with no problems. It appears that the local office has things in order.

    Figured I'd post at least one positive result - seems like a lot of the postings are about how things went sideways, but it seems that the cableco can get things right at least once in awhile.
  17. RDexter

    RDexter RDexter

    Oct 30, 2006
    Warner Cable Cincinnati - couldn't get much worse than this
    I had a somewhat less satisfying experience than DTap:

    I called Time Warner Cincinnati on October 31, 2006 for an appointment on November 10th. I got a time frame of 1:30 to 3:30pm. Took the day off and at 3:35 on the 10th, called to find out where the tech was. Never got an answer I could understand, but the representative set up an appointment for Saturday the 11th from 11:00am till 1:30pm. At 1:45 on the 11th, I called to find out where the tech was. I learned from this representative that she had no record of an appointment being made for Saturday. I wondered aloud, if they hadn’t made it to my house for the appointment on Friday, why didn’t Time Warner Cincinnati feel obligated to make it a priority to make it at the first opportunity? No answer that I could understand was forthcoming but, by his tone, it seemed to be my fault. So I made an appointment for Tuesday November 14th from 8:00 till 11:30am. Took another day off from work and at 11:45am, called to find out where the tech was. He would be there in 30 minutes. Forty five minutes later he arrived.

    Now the story begins.

    He installed the cable cards. At this point, what was required was a phone call to the techs running the network so they could pair the cable card ID and network address ID, upload firmware revisions and authorize the cards. But the tech couldn’t make that call. He was forbidden from actually talking to anyone. Instead he had to email his requests. After every email, ‘something’ would happen with the cable card, but it would never “authorize” and never did get the digital channels it was supposed to. His supervisor finally called him and told him he had to leave my home. He told his supervisor that the install wasn’t working yet and why (the cc number and the address number had not been paired). Didn’t seem to matter to the supervisor. I asked what they were going to do next and the tech said the supervisor was going to send another tech between 6:00 and 8:00pm. I am still waiting for this tech to arrive.

    So, as of noon on November 16th, I have 2 cable cards installed by a Time Warner tech that are not authorized to work on the Time Warner cable system. I have 1 less vacation day. I have no appointment or commitment from Time Warner Cincinnati to complete this install. No one at Time Warner Cincinnati is even thinking about how to make this right.

    Saturday November 18th - Taking advice from some of the posts on this thread, I called Time Warner Cincinnati at 12:15am this morning. The CSR immediately did not know what I was talking about, so she connected me to a Level 3 tech. He immediately did know what I was talking about and checked the pairing on the 2 cable cards, finding them unpaired. Bam!! Everything worked. The daytime weinies swore that these cards had been paired. Happy about my Tivo S3, but hugely irritated with Time Warner Cincinnati, except the one guy in the whole division that knows what he's doing.
  18. DrWho453

    DrWho453 New Member

    Jul 16, 2005
    Well, I just bought my series 3 yesterday from the TC store. Once I get it, I will be calling Time Warner here in Raleigh NC to get the cable cards. I wonder if they will be giving me the runaround about the cards not working in the Tivo series 3? or that I only need one card? Hopefully they have dealt with enough them by now to know the Tivo takes 2 cards. I will keep everyone updated on my experience with them. I probably won't be able to get anyone out here until after the Thanksgiving holiday.

    I had been debating back and forth on whether or not I should get one now considering how expensive they are and the problems people were having with them, but since the TC store had a discount going and I wanted to be able to transfer my lifetime subscription to the new unit, I figured I would go ahead and do it. I do think, even though I don't want to complain about it since its great we are allowed to transfer the lifetime service, I do think that 199 is a bit much for a transfer. $5-$30 ok, that is an acceptable transfer fee. $199 is more like a double tax. Paying twice for the same service. For this price I would expect both systems to have lifetime on them. I also think it would have been better if they had said that as long as you originally had lifetime, you could transfer it at any time instead of putting a limit on it. It would have worked better for me to do it next year then to do it now but se la vie. I will work with it. I am just glad that they are allowing us to do this.

    SCSIRAID New Member

    Feb 2, 2003
    There are several of us here in the Raleigh area that are up and running fine with S3 and TWC. However... TWC did rename the HD versions of WNCN and WRAL which is causing some guide issues (guide says 'regular schedule'). NCN was fixed yesterday... hopefully RAL very soon.
  20. Diacritical

    Diacritical New Member

    Jan 10, 2003
    I'm curious... I have heard that if someone on your segment tunes in one of the SV channels, it will continue to be sent for the next 24 hours and the cable card unit will be able to tune it in... Why not schedule a short daily recording for each channel you want on the S2 (keeping one copy, making it last a minute or two) and see if your other system continues to receive it?


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