Well, I got a call back from the top level tech support. Perfect attitude "I'm not going anywhere until we get this working. Don't worry, we'll get it done." Asked me to reboot, but my son was watching a show, so I asked if he could call back at 3:45. I happen to be, lets say "specific" on the time on my watch. When it clicked over to 3:45, my phone rang -- not making that up. He sent some hits, it showed the hits, and then one by one, the channels started appearing. For the first time, I get ESPN HD on my TiVo. I'm very, very happy. We've got a problem with one channel, but we think due to signal strength, which I'm having a tech check out tomorrow. Given all this, I think the cable companies are doing a great job in a pretty complex environment. Yeah, I know that they are required by law to support cablecards, but they're presented with a new box, with dual cablecards, fresh on the market, and they are expected to support it, not TiVo. I'm happy with TW Cable, but I hope I don't have to call TiVo support for anything. Thanks Cableguy.