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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Nov 2, 2006 #861 of 6277
    EmmettC

    EmmettC New Member

    9
    0
    Oct 31, 2006
    I know that they've added more Hi-Def programming (StarzHD and CinemaxHD) even though we've all heard that they had reached their bandwidth limit.... I am wondering if they've gone SDV??
     
  2. Nov 2, 2006 #862 of 6277
    jfmnyc

    jfmnyc New Member

    2
    0
    Oct 2, 2006
    NYC
    When they called to confirm my appointment (which they had moved, without asking, to a time that I couldn't be home), I asked them to send another hit and it immediately fixed all three cablecards within seconds. Amazing! Now if only TWC would just put a "hit me" website up, so we could just do this ourselves! (yeah, I know, they'd never do that since they hate CCs...)

    Thanks
    John
     
  3. Nov 3, 2006 #863 of 6277
    RDexter

    RDexter RDexter

    2
    0
    Oct 30, 2006
    Cincinnati, Oh
    OK! So I called Time Warner Cincinnati this morning and told the lady I wanted 2 Cablecards for my Tivo S3. She said, "you have a TV that needs 2 cablecards?" I said no - I want 2 cablecards for my Tivo. "Oh, we don't support Tivo" Why not? "Cause it's not our equipment." I said TVs are not your equipment either but you put them in those. Then I told her I kind of knew what she was going to say because I had been reading the Time Warner Thread at Tivocommunity(dot)com. She was kind of shaken up by this and asked for the url, which I gave her. We read a couple of the entries from September on the first page of this TWC Thread, then she said she was going to pass the url along to supervision at TWC-Cinci. And then she did a curious thing. She scheduled an appointment to install 2 cablecards in my Tivo on the day of my choice (Friday the 10th) and the time slot of my choice (1:30-3:30).

    So everybody say "Hi" to the supervisors at TWC-Cinci.

    Hopeful in Cincinnati,
    Ric
     
  4. Nov 3, 2006 #864 of 6277
    tsings31

    tsings31 New Member

    136
    0
    Dec 12, 2003
    Brooklyn, NY
    Apparently, TWCNYC magically found more bandwidth and were able to add the above mentioned HD channels and MSGHD as well. I am receiving all of them on my S3, so SDV is definitely not happening at the moment.
     
  5. Nov 3, 2006 #865 of 6277
    alee

    alee New Member

    122
    0
    Mar 24, 2002
    New York, NY
    Yep... got the notification and enabled the new channels last night. Life is good again. Here's to hoping SDV is a long time away.
     
  6. Nov 3, 2006 #866 of 6277
    jmjerome

    jmjerome New Member

    41
    0
    Dec 24, 2004
    Los Angeles, CA
    Can anyone who lives in 90069 West Hollywood, CA tell me how much they are being charged for 2 cable cards on their TWC SoCal bill? TWC tried to bill me $1.75 1st card, $4.15 2nd card and a $2.40 second outlet fee. I called them up and told them to stop charging me the $2.40 fee. Is $5.90 the correct fee for my area?
     
  7. Nov 3, 2006 #867 of 6277
    SoBayJake

    SoBayJake New Member

    407
    0
    Feb 6, 2002
    Los Angeles, CA
    Unfortunately, there's almost no way to tell what the correct fee is. It depends on if you have another cable box, etc.

    TWC *says* they are going to start standardizing, but I doubt it. For me, its free for the first one, $6.95 for the second. I don't see them dropping mine to $5.90 (like yours), since that's a loss of $1.05 each month (I know, its not much, but do you really think they'd do something to save ME money?)

    $5.90 for two seems reasonable, altho a little high. It looks like you are getting hit with a double second outlet fee, altho it is hidden in the cost of the 2nd card ($1.75 + $2.40 = $4.15).
     
  8. Nov 3, 2006 #868 of 6277
    jmjerome

    jmjerome New Member

    41
    0
    Dec 24, 2004
    Los Angeles, CA
    Thanks for the info.
     
  9. Nov 3, 2006 #869 of 6277
    Jiffylush

    Jiffylush New Member

    139
    0
    Oct 31, 2006
    Just got off the phone, and I only had to wait 10 minutes. thursday the 9th was the first available install but I scheduled for saturday morning.

    The rep had no problems with me getting cablecard, even with getting two. I am also upgrading to digital/hd whatever.

    She did give me the you can't get on demand or sports packages or premium channels (obviously the premium channels part is incorrect.

    I need to pay $20 when the tech comes to the house not sure if that is an install fee or prorated service.

    will post again next saturday

    ps. I love this site, I wouldn't have bought a s3 without the information I have recieved here.
     
  10. Nov 3, 2006 #870 of 6277
    jmjerome

    jmjerome New Member

    41
    0
    Dec 24, 2004
    Los Angeles, CA
    I called TWC and complained that their West Hollywood pricing guide for October 2006 shows $1.75 for a cable card and does not indicate an extra fee for 2nd cable card on top of the $1.75.

    I know the are trying to charge me a digital programming fee, but they did not list that fee on my bill.

    I told them they need to remove the extra charge til they update their pricing guide on their website. They gave me the discount for 2 months, then I will have to pay the $4.15.

    But I will call back and ask again if they have not updated their website.
     
  11. Nov 3, 2006 #871 of 6277
    nycgeoff

    nycgeoff New Member

    11
    0
    Aug 26, 2001
    New York,...
    Upper East Side of NYC. Just called for my cablecard appointment... first available appointment:

    December 6!

    I guess I could hope that this means that only certified people are on the cablecard install team, but the pessimistic side of me figures that this is just another way to discourage cablecard installs.
     
  12. Nov 3, 2006 #872 of 6277
    Andrew Casella

    Andrew Casella New Member

    2
    0
    Nov 3, 2006
    Hi, Wondered if anyone could answer this question. I just registered so bare with me on my first post and forgive me if it has been asked before. . Not really a Tivo question more of a time Warner Question.

    I just rented an HD Box for my new HD TV from Time Warner and had it activated. (Works great) My question is if I bought another HD Television with the HD tuner built in would I need another box from TW? I was thinking maybe if they activated the HD signal I could just spit that signal and it would work as long as the 2nd TV had an HD.
    My HD Channels in this area are in the 400s. So my other question is do the HD TVS with the HD Tuners go up that high?
     
  13. Nov 3, 2006 #873 of 6277
    SoBayJake

    SoBayJake New Member

    407
    0
    Feb 6, 2002
    Los Angeles, CA
    It would depend on your TV. If your TV has a QAM tuner, you could watch the HD signals that are not encrypted. The channel numbers, however, wouldn't map to the QAM numbers (instead of 164, you might use 80-1). If the new TV had a CableCard slot, you numbers would match your lineup.
     
  14. Nov 4, 2006 #874 of 6277
    calitivo

    calitivo Member

    370
    1
    Dec 5, 2002
    I'm in Westwood and am paying the same...$1.75 and $4.15. I did however save about $20-25 a month based on the new overall pricing under TWC vs. Adelphia. Pricing is a little lower in general and dropped some stuff I don't care about.

    Install went surprisingly easy, but took two visits because they only brought one CableCard the first time.
     
  15. Nov 4, 2006 #875 of 6277
    jmjerome

    jmjerome New Member

    41
    0
    Dec 24, 2004
    Los Angeles, CA
    Cool! Just watch your bill.
     
  16. Nov 5, 2006 #876 of 6277
    H.I.McDunnough

    H.I.McDunnough New Member

    15
    0
    Oct 2, 2006
    Austin, Texas
    Well, my first TiVo crapped out (endless reboot cycle), so I had them send out a new one. I carefully went through the setup, and then inserted the first cable card (since I already had them from my previous 'setup'). Followed the instructions, not touching any button I was not supposed to. Called TW Austin "technical support," and while pleasant, he was not too helpful. He didn't follow the script -- was hitting the cards, then unpaired the previous ones, then paired them again, etc. So I ended up with some HD channels that worked on one card (about 3 out of maybe 10-12), and no HD channels on the other card. Yesterday, all HD channels stopped working, so I got TW Austin on the phone again, and they got me back to where I was, but still I'm not happy. They claim they're sending out a technician this morning, but I'll believe it when I see it.

    Incidentally, I called TiVo support to see if this might be a problem with my TiVo, and I gotta say these guys are the poster children for "I couldn't care less" kind of support. When I asked what the cablecard screens should look like when things are working properly, the response I got was "how should we know? we didn't give you the cablecard. we don't know anything at all about them." I said "yeah, I know, but I thoguht you might have some experience in dealing with the problems around cablecards, and might be able to give me some advice." His response: "call the cable company."

    While TiVo support is both unpleasant and not helpful, at least TW Cable support is pleasant (still not very helpful).

    This will be the fifth service call trying to get my TiVo / Cablecard to work. I do not expect it to go well, but I'll report back when the guy leaves.
     
  17. Nov 5, 2006 #877 of 6277
    H.I.McDunnough

    H.I.McDunnough New Member

    15
    0
    Oct 2, 2006
    Austin, Texas
    Well, no surprise here in Austin. Very pleasant tech came out about 30 minutes ago. Had never worked on a TiVo box before (nice start), called tech support, tried a few things, couldn't get the EMMs to increment (I guess it is supposed to go up when it takes a hit). He said he could try and replace the cable cards and start from scratch, but since I was getting most channels, he would prefer to "wait until DCS shows up sometime today." (I am guessing that DCS is sort of super technical support or something). I chose to wait since I didn't want him in my living room for five hours learning how to make a TiVo actually work.

    So, fifth service call complete, and without a functional TiVo box. For the gamblers out there, the over/under on a successful installation currently stands at 10 service calls.

    <rant>
    I gotta say, though, I have been a TiVo user since the very first box came out. My family and I absolutely love the technology, and there is no comparison between the TiVo interface and other DVRs, however, this particular product is a joke. For $1,000, I expect a lot more. I know that some have had relatively simple and straightforward installs, but many, like me, have not, and the number of hours that I've spent getting this piece of technology to work is stupid. Eventually, I'll get it to work, but every time I have a power outage, or a new TiVo software upgrade, or TW Cable changes something, I'll be holding my breath hoping that I don't have to have a whole new round of service calls to get this thing to work again. </rant>
     
  18. Nov 5, 2006 #878 of 6277
    Thetoneman

    Thetoneman New Member

    1
    0
    Nov 5, 2006
    I used to have Comcast Cable here in the DFW area and had plenty of OnDemand content. Even since Time Warner Cable took over, my OnDemand content has been deminshing and very little new content has been added.

    For example, the Free Movies I had, now called NBC Universal Free Movies only has 4 movies and they are old. No new movies have been added and evey two weeks some movies go away. This is the same for the other OnDemand content.

    Is anyone else experiecing this?!! Also, I moved recently and all three of my cable boxes do not have smart cards inserted. Do you smart cards have an affect on content??

    Thanks in advance!!

    Tony
     
  19. Nov 5, 2006 #879 of 6277
    Flintbuffer

    Flintbuffer New Member

    2
    0
    Oct 30, 2006
    TWC Akron OH
    The office rep asked if I wanted a tech rep to come out up to 4:00pm or regular installer after 4:00pm. I went w/ the tech rep and was happy I did. Two came exactly at 2:00pm and came w/ four cards.
    This was their fifth series 3 install. They commented on the fact that they have no way of testing the cards they bring. Also stated the new tivos are a easier card install than on existing tvs.
    The first card was bad and the next two worked w/ a little patience. It was clear they had some experience.
    No charge and both were nice guys. Three thumbs up
     
  20. Nov 5, 2006 #880 of 6277
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    Do you remember the names of these guys? Was anyone named Lenny or Joe?

    I live in Geauga County but I'm serviced by the Macedonia office. Lenny was a field Supervisor and Joe was a Lead Tech. They came out with about 5 cards for my install too.

    Looks like they are handling installs well here in N.E. Ohio.
     

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