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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Oct 31, 2006 #841 of 6277
    EmmettC

    EmmettC New Member

    9
    0
    Oct 31, 2006
    Just called Time Warner and got a recorded message saying that Cinemax and Starz HD will be available in NYC area starting 11/01/06. Has anyone else heard of this? Will this affect the Tivo Series 3 in anyway? I had read that TWCNYC was maxed out as far as carrying more signals, so how is this possible? Are they going to switched?

    Emmett
     
  2. Oct 31, 2006 #842 of 6277
    grcgodess

    grcgodess New Member

    2
    0
    Oct 31, 2006
    Hello -
    I'm super frustrated with TWC in Los Angeles. Just switched my service from a S2 to a S3. When I called for a service technician TWC said - TW completely supports HD S3 TiVo, we will send someone right over. The technician they sent said, "I'm not touching your TiVo, dropped the cards (didn't even activate them and it cost me more than $25.00) and left. Of my 2 cableCARDs from TWC (formerly Adelphia), one cable card worked, one did not. After installing them I have lost all premium channels (HBO to Speed - everything over 100). TW said that cableCARDs only support basic cable - this sounds absurd. I'm at the point where I'm going to send the Series 3 back to TiVo. I see others in this forum are experiencing some of the same issues. If the cards are touch and go, I need an appointment and 20 Mins on the phone to activate them, and the channels I want to record are not available - what is the point? As it stands with the cableCARDs I don't even get HD channels anymore. LAME. Can anyone tell me the magic words to save my super sleek yet completely useless TiVo?
     
  3. Oct 31, 2006 #843 of 6277
    SoBayJake

    SoBayJake New Member

    407
    0
    Feb 6, 2002
    Los Angeles, CA
    Where in LA? I'm former Comcast, and it worked the first time. TWC dropped the ball on your install. You need to call them back, demand a new service appointment, free install, and a suitable appointment time (maybe a Sat or a Sun?)

    CableCards will work fine for digital cable (that's what you need them for!) The person that told you they are for analog only is obviously clueless. Get a supervisor.

    Returning the TiVo is really a no-win for anyone (except the cable company). TiVo loses money since they now have to deal with a unit that isn't defective, the selling store (if it wasn't TiVo) loses the sale, and you lose out on using a TiVo and not a crappy cable DVR.

    TWC, though, wins on all counts. You keep renting the box from them, they don't do any more to support CableCards, and anyone you tell your story too won't want to try, so they still keep winning. Don't let them!
     
  4. Oct 31, 2006 #844 of 6277
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    Yes. Tell the installer to follow directions EXACTLY like it says on the sheet.
     
  5. Oct 31, 2006 #845 of 6277
    jb007

    jb007 Secret Member

    220
    0
    Mar 17, 2001
    San Diego,...
    Does anybody have a link to the sheet with the installer instructions OR can someone scan it and post or PM me. My initial install went fine and the sheet was thrown away. Now I'm having problems after upgrading the hard drive and TWC is sending out a tech tomorrow a.m. TIA.
     
  6. Oct 31, 2006 #846 of 6277
    grcgodess

    grcgodess New Member

    2
    0
    Oct 31, 2006
    I agree. TWC is wining. I just want my TV back, all of it. The worst part is that I work for TW, and I still can't get the cable division to help me. :confused:

    I will call back and talk to a supervisor. But it sounds like the premium channel stuff is rampant through this thread.
     
  7. Oct 31, 2006 #847 of 6277
    worachj

    worachj Active Member

    1,139
    2
    Oct 13, 2006
    Eagan, MN
    Sorry I can't post the exact link, not enough post to be able to post links. Replace (dot) with "." .

    tivo(dot)com/pdfs/CableCARDInstall(dot)pdf
     
  8. Oct 31, 2006 #848 of 6277
    jb007

    jb007 Secret Member

    220
    0
    Mar 17, 2001
    San Diego,...
    Thank you very much :)
     
  9. Nov 1, 2006 #849 of 6277
    pmiranda

    pmiranda New Member

    669
    0
    Feb 12, 2003
    Austin, TX
    I don't suppose anyone has actually called their local public utility watchdogs or complained to the FCC about any trouble they've had getting cablecards or getting the cableco to support them?

    The problems I had were only due to my local cableco's inexperience with them, but with some persistence they got their act together. That's not true for some of the stories I've read here.
     
  10. Nov 1, 2006 #850 of 6277
    julesboy

    julesboy New Member

    4
    0
    Oct 24, 2006
    PHP:
    [QUOTE=clonenode]My 5th cable guy will be visiting this Wednesday in the AM.  I am in Santa MonicaCA

    Currently I am receiving all unencrypted channels
    including locals in HDbut not receiving the following:

    TNT
    TNT
    -HD
    DiscoveryHD
    HBO package
    HBO
    -HD

    Under the Cable Card menus
    Conditional Access looks like this:

    Conditional Access:

    EncryptionDES
    Connected
    yesEnabledByCPno
    Auth
    MISSING_PROGRAM_REKEY
    CA enable
    not possible
    ECM PID
    0x14B4
    Component PIDs
    :
    Host ValidationUnknown 00
    Copy Protection Key
    Disabled
    CCI
    0x03


    I am not even sure where to turn next 
    if this guy can't get it to work.  Took 4 visits just to get 2 working cable cards, and a cable guy who actually knew what he was doing.

    Number of Cable Company visits:  4+
    Total number of Cable Guys in those visits: 6+
    Total number of cable cards tried:  11
    Total number of days taken off work to wait for cable guys: 1 (2 half days)
    Amount Spent on TiVo and Weaknees Upgrade:  $1000+
    Number of fewer channels I have since getting TiVo: 12
    Total estimated time spent on phone with Time Warner:  4 hours
    I wish there was a PRICELESS line to write here, but seriously, this is ridiculous.  

    Worn out in Santa Monica.[/QUOTE]
    Hi Clonenode

    Sorry it'
    s taken a long time to get back to youI'm in Santa Monica - Using Tivo Series3 HD with 2 cableCARDS.

    In the end for me it was a total of 4 visits that got me up and fully running. I get all of the channels I'
    m supposed toincluding all of the HD channelsEverything is working fine now.

    I have to suggest (as beforeasking for the supervisor to come out to your houseHis name is SERGIO and his IR TECH# is 4401. Once he's there hopefully with several cableCARDS to try, he will call dispatch and ask for MICHELLE. He knows this and won't mess around with any other people at dispatch. If MICHELLE is not available or not working that day he will suggest not coming out to your house that day. I think this is a good thing and it won't waste your time. Once he's come for the 1st visit to your house make sure you get his Cell phone number so you can be in control of contacting him and skip the whole Time Warner on hold thing. All of this stuff IS TIME WARNER'S FAULT. You are the customer and they should fix the problem. Sergio is a nice guy if you deal with him in a nice manner. Under the Cable Card menus, Conditional Access (for both cards) usually looks like this: Conditional Access:

    EncryptionDES
    Connected
    yesEnabledByCPyes
    Auth
    SUBSCRIBED
    CA enable
    possible
    ECM PID
    0x02A9
    Component PIDs
    :
    0x0290 0x0291 0x0000
    0x0000 0x0000 0x0000
    Host Validation
    Unknown 01
    Copy Protection Key
    Disabled
    CCI
    0x00

    Some of the above info seems to change on card number 2 
    (including the numbers being differentwhen I look at it at different timesSometimes card 2 will say this:

    ConnectedyesEnabledByCPyes
    Auth
    NOT_SUBSCRIBED
    CA enable
    not possible

    Even when card 2 says NOT_SUBSCRIBED etc
    . -  the card is still working and providing me all the correct channels inclHD channels.

    The only other thing I can say is that when my 2 cards were installed on different days and they actually worked the process was reasonably fast and should add up to probably about an hour totalDon't get bogged down with all of the Conditional access info. The card that the cable guy brings out is either going to work or not. If not don't waste your time trouble shooting for hoursRemember to power down/power up your tivo before installing any new card(s). It's a computer and they get confused. Sometimes doing a shut down and re-boot resets things in the computer and your chances of it working will be better.

    Let me know if I can help any further. I'
    m not always on this thread and am super busy at workbut I'll try to get back to you as soon as I can.
    Julesboy
     
  11. Nov 1, 2006 #851 of 6277
    BabySeal

    BabySeal New Member

    15
    0
    Oct 20, 2006
    Just to clarify, does the TiVo have to plug in directly to a television with a cablecard installed through a coaxial?
    So I'd be able to get the TiVo interface and a tv signal at the same time?
     
  12. Nov 1, 2006 #852 of 6277
    jb007

    jb007 Secret Member

    220
    0
    Mar 17, 2001
    San Diego,...
    TWC came out and swapped out both of my CableCARDS today. The tech checked the line and the signal was strong, no amplifier needed, just two new cards. feels good to be up and running again :)
     
  13. Nov 1, 2006 #853 of 6277
    mportuesi

    mportuesi As seen on TV

    1,891
    0
    Nov 10, 2002
    San...
    Coaxial cable from the cable company plugs into Tivo.
    Two cable cards from the cable company plugs into Tivo.
    Tivo plugs into TV.

    Yes.
     
  14. Nov 1, 2006 #854 of 6277
    MisterUCLA

    MisterUCLA New Member

    38
    0
    Mar 31, 2002
    I also had the MISSING_PROGRAM_REKEY message after my first visit.

    Only received unencrypted channels.

    When the second guy came, he took out the Second Card and had them "hit" the First Card repeatedly.

    We then received that 161-4 error screen and soon we had HDNET, HDNET2, ESPN, ESPN2, INHD, INHD2 and ShowtimeHD under test channels

    We then proceeded to the Second Card.

    Same deal.

    SO maybe when a tech comes by, he can do the same.

    I am still not receiving Discovery or TNTHD. BUt I figure I can call to get that working.

    Hopefully.
     
  15. Nov 1, 2006 #855 of 6277
    BabySeal

    BabySeal New Member

    15
    0
    Oct 20, 2006

    Ahh do I need the series3? Series2 doesn't have a slot. Interesting enough though, I know someone who just plugged one cablecard into her tv, and then plugged the TiVo to the tv without any connections to the cablecard, or another cablecard being plugged in (since she had a series2) and it worked. Any suggestions?
     
  16. Nov 1, 2006 #856 of 6277
    SoBayJake

    SoBayJake New Member

    407
    0
    Feb 6, 2002
    Los Angeles, CA
    If you want to record digital programming from cable, you either need a set-top-box and a series 2, or a series 3.

    Having a TV accept a cable card will only allow the TV to display any picture. Was your friend just recording regular (analog) cable on her series 2?

    I see no way she could record DIGITAL cable in that set up.
     
  17. Nov 1, 2006 #857 of 6277
    BabySeal

    BabySeal New Member

    15
    0
    Oct 20, 2006
    Not sure if she was able to record, but I did see the TV signal with the TiVo signal.
     
  18. Nov 2, 2006 #858 of 6277
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio

    You need cable cards to record digital channels over cable. It won't work any other way.
     
  19. Nov 2, 2006 #859 of 6277
    jfmnyc

    jfmnyc New Member

    2
    0
    Oct 2, 2006
    NYC
    TWC New York City (Upper West Side, Lincoln Center area)
    After having my S3 working perfectly for a few weeks, this past weekend I lost all encrypted channels on my S3, as well as my other TV (a panasonic plasma with cablecard). The only channels I get are networks (including HDTV networks), and one or two channels like TBS. No Discovery, no inhd, no CNN, no National Geographic, no History, no Science channel - so basically, no cable.

    I called TWC and they walked me through the standard checklist
    1. "is the cable plugged in" - of course it is, all unencrypted channels come in clear as a bell, including HD channels.
    2. "turn off TV, they send signal, turn back on, do channels work" - no dice

    Then they said they'd have to send a tech out. Aargh!

    I called back several times and got hung up on when being transferred to a supervisor, then finally got another rep who seemed to go through a longer cablecard checklist - she verified the host IDs, and sent more "hits" to the cards, but still no help. (One interesting thing I learned is that if you call their CS number and don't push any buttons or say anything, their stupid IVR system will eventually connect you to a rep, after asking "are you interested in digital phone" about 20 times.)

    As it stands now, the cards appear authorized (I believe they say "CP Auth Received" and no obvious error messages), but don't appear to be able to decrypt any channels. What I don't understand is how both the TV and TiVo could both go out in exactly the same way, yet TWC knows nothing about it.

    Anyone have any ideas what might be going on? (One theory I have is that the switch from daylight savings time screwed with the cards - it seemed to happen around that time - but I wasn't home so I'm not sure.) I'm sure the tech who comes out on Friday will be clueless and just change out the cards, but I'd really like to understand what's actually going on here, so I don't have the same problem in another month.

    Any ideas appreciated
    John
     
  20. Nov 2, 2006 #860 of 6277
    alee

    alee New Member

    122
    0
    Mar 24, 2002
    New York, NY
    I go about 3 levels in, and just say "Talk to a representative" and that usually works. If it understands me.

    Anyway, the last time it happened to me (same exact symptoms), it took a few calls begging for more "hits" to be sent. I think the 4th hit they sent was the "good" one, and even then, it took maybe 15 min for my TiVo to register. Keeping asking for hits. One of them will register and it'll just suddenly start working.
     

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