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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Jul 8, 2014 #6081 of 6277
    jcmoor1

    jcmoor1 New Member

    3
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    Jan 4, 2009
    I tried about 3 years ago to get Time Warner to setup a cable card with my HD TV and it was a total disaster. I think it was one of the first generation cable cards and the techs did not know anything about them and the support was basically non-existent so I just gave up. I have been using Direct TV with their Tivo box for the past couple of years and been happy but they price is going up and I am considering switching back to TW. The plan would be to get a Tivo Premiere or one of the other HD Tivos (probably on Ebay). I know I would also need a tuning adapter. I have looked at TW support and see that they apparently now even allow self installation for cable cards. I am trying to decide whether to give TW another chance if I can get some idea that they have finally figured out how to support card devices. My questions for somebody who has experience:
    Do the Tivo HD boxes work with TW and their tuning adapters? Is their support any good if there are issues? Are there any recommendations for a particular Tivo HD unit that is preferred with TW, or is there any differene in how they work? Any advice in how to proceed would be appreciated.
     
  2. Jul 8, 2014 #6082 of 6277
    whiteshaft

    whiteshaft New Member

    35
    0
    Jul 15, 2003
    Valley Glen, CA
    I too went through the pain of early cable card adoption and TWC. Back when I got my TivoHD they had to send out a tech (they wouldn't just mail me the cards) and it took two visits and several cards before they succeeded (half of the cards seemed defective). Later I added the tuning adapter which would periodically lose sync and drove me up the wall.

    I just self-installed a Roamio Plus and I will say that the process was much easier this time around. TWC has a cable store fairly close by where I was able to trade in the old cards and get a new multi stream card (M-Card), and other than the drive and the long, DMV-like wait it was way better than waiting on a tech (they did offer to mail the card but I couldn't wait). I plugged it into the Roamio, called the number (for the record, the Cable Card department is the ONLY TWC dept. that has their **** together, IMHO) and boom, done. I plugged in the old tuning adapter and it synced right away, much quicker than with the older unit. And that's my only caveat -- if you're installing an older TiVo model then YMMV and I can't predict how well the TW gear will work with it. But with the Roamio Plus it went surprisingly smooth.
     
  3. Jul 8, 2014 #6083 of 6277
    cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    Aside from any TWC issues (there shouldn't be any), I wouldn't recommend a TiVo HD. They're too old.

    Don't go older than a Premiere (what I have).

    Although I had a Series3 (OLED version) with CC and a Tuning Adapter and it worked.
     
  4. Jul 8, 2014 #6084 of 6277
    Tivo II Jack

    Tivo II Jack New Member

    442
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    Aug 10, 2003
    I agree with your comment 110%
     
  5. Jul 9, 2014 #6085 of 6277
    Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Each TiVo will need its own tuning adapter and multi stream cable card.

    TiVo hd should work fine with tw systems.

    As of late I have had good experience with service support from tw.
    cable card national support number
    866-532-2598
     
  6. Jul 9, 2014 #6086 of 6277
    jcmoor1

    jcmoor1 New Member

    3
    0
    Jan 4, 2009
    Thanks so much; I feel better about giving TW a try again!
     
  7. Jul 9, 2014 #6087 of 6277
    Tivo II Jack

    Tivo II Jack New Member

    442
    0
    Aug 10, 2003
    Don't get carried away here, the only good thing about TW is the people who do tech support for setting up cable cards are excellent, everything else about TW SUCKS. You would be better off calling your grandmother than TW tech support. Their answer for everything is to set up an appointment for one of their "geniuses" to come to your home.

    I have had TW since 1987 and the only time one of their employees was EVER in my home was the day the cable was installed 27 years ago. They have attempted to get me to set an appointment to "fix" my problems at least 100 times over the years. I have refused every single time and yet, every single problem miraculously "cured" itself which means the problems were ALL on their end and not with my equipment.

    I firmly believe that the high prices for cable are due to them having zero competition for over a quarter of a century. Their mini-monopolies due to the entire country being divided into zones wherein each zone only has access to one cable company is the only thing enabling these crooks.

    That is changing today. I own a Co-Op in an 84 unit building and it has just been wired for FIOS. As soon as FIOS is available I will try it and most likely tell TW to take a walk.
     
  8. rich

    rich Final answer?

    688
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    Mar 18, 2002
    New York
    The folks at the TWC CableCard number were polite and efficient when I called a couple of weeks ago. Totally unlike the rest of TWC.
     
  9. cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    The CableCARD folks are located right around the corner from me :)

    When I call, we can chat about the weather.
     
  10. cosmo4u

    cosmo4u c

    19
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    Feb 23, 2006
    NYC
    Just had the channel change last night here in ulster NY.
    Have all channels in HD so maybe there is hope for all.

    I do have a TA and Cable Card...not sure if that makes a difference
     
  11. jsmeeker

    jsmeeker Notable Member TCF Club

    103,958
    172
    Apr 2, 2001
    Dallas
    weeeee...... Big lineup change hit DFW/North Texas today. I was expecting TiVo to handle it automatically, but it seems I need to re-run guided setup and select a different lineup and then adjust every season pass?
     
  12. ryannel

    ryannel New Member

    4
    1
    Jul 7, 2007
    I had to rerun guided setup. Some of the new channels showed up (for channel numbers that didn't previously exist, that all appear correct. for legacy channels that are changing or disappearing, those seem to have stayed the same). None of the new channels like the locals in the 1200's are showing listings. "Old" channels that didn't change are showing the "old" TV schedule for today. will see if it gets fixed in a few days.

    I had to go in and setup my season passes again... It was easy to do with the App.
     
  13. jsmeeker

    jsmeeker Notable Member TCF Club

    103,958
    172
    Apr 2, 2001
    Dallas
    not having the 1200 locals is an issue. Sounds like TiVo/tribune has yet to build out the new lineup for their systems.
     
  14. ryannel

    ryannel New Member

    4
    1
    Jul 7, 2007
    I think that is right. But now that TWC is showing the best available format on any channel, it means you can rely on the schedule for the "basic cable" channels 1-100 whose schedules are up to date and showing correct programming, and get the HD signal. At least for the xx.1 channels (i.e. 4.1, 5.1, 8.1, etc.).

    Lots of wrong channels throughout the 200's and 300's though
     
  15. 59er

    59er TiVotee

    564
    0
    Mar 27, 2008
    New York, NY
    As a reminder, based on my experience in NYC (and others' experiences elsewhere), the Tuning Adapter is a key part of the auto-HD experience. You must have your TA attached and functioning in order to get the auto-HD.
     
  16. InkBlot

    InkBlot New Member

    16
    0
    Sep 11, 2006
    I had to go back through guided setup twice...the first time returned the old lineup.

    As a tip: if, while going through the setup where it asks you to confirm channels, and you select "No, or not sure" each time, then TiVo will simply come back and tell you how many channel lineups it found for your area, and show you complete lists. That's how I finally found my new lineup "Time Warner Digital Rebuild Extended" (or something like that).
     
  17. dlfl

    dlfl Cranky old novice

    6,998
    18
    Jul 6, 2006
    Near...
    TWC in some regions only. My region, SW Ohio, isn't scheduled to get this "auto-HD" thing until late next year.
     
  18. SASouth

    SASouth Member

    59
    0
    Jun 5, 2004
    Just curious. Where did you get this info?

    This snippet from TWC's Programming Notifications for Dayton/Cincinnati seems to indicate the line up change is coming sooner than late next year.

    "From time to time Time Warner Cable makes certain changes in the services that we offer. On or after August 13, 2014 Time Warner Cable will be making technical changes to our cable system in the Dayton area that may disrupt your ability to view the following unencrypted (“in-the-clear”) channels on a digital television or other device that includes a QAM tuner (a “ClearQAM device”):"
     
  19. dlfl

    dlfl Cranky old novice

    6,998
    18
    Jul 6, 2006
    Near...
    I was talking to a TWC rep located in Blue Ash on another problem and asked him about the change. I was surprised it would be so far out also. But we really don't need to be concerned with such things right? Just be assured TWC will do what's right for the customer -- after all "Coach" told you so. :rolleyes:

    Isn't it great that in addition to going through all the telephone menus and giving them your phone number -- again -- you also have to wait through coach'es stupid spiel before you even get started? It's like they're actually trying to be America's most hated company.
     
  20. SASouth

    SASouth Member

    59
    0
    Jun 5, 2004
    Just another example of the right hand not knowing what the left hand is doing. :)
     

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