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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. bsc77

    bsc77 New Member

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    Jun 17, 2009
    I can't speak to how rare a mistake it is but this technician repeated the mistake twice. In addition the USB cable isn't necessary to use Tivo. I also looked at the tuner adapter menu on Tivo before connecting the cable. There was no prompt or error saying that TA wasn't properly connected.
     
  2. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    There is absolutely no way for the TiVo (or any device on the user side) to detect the TA exists, other than the USB link.

    Due to this, the TiVo (or other device) can only detect if the connection becomes lost, which requires it to exist in the first place. Once a TiVo has detected the TA USB link, it will remember it should be there (even with reboots), until you dismiss the disconnected error, or repeat GS without a TA.

    The built-in help menus will lead you to check this on a Roamio or Premiere. I spotted that you are in the Series 3 area. The S3/HD could be missing complete help on the matter. But, all of it was applicable when TAs were introduced, and is still applicable, even is missing.

    Your technician is simply incompetent, as there is absolutely no way for the TA to be detected, controlled, or for it to do anything, without the USB cable, no matter what the TA is to be used with (on the user side of the cable network).

    Navigation for a Roamio:
    TiVo Central>Settings & Messages>Help>Channels & Signals>Tuning Adapter

    It's right there, spelled out, on a Roamio. Since Premieres share the same software releases, everything should be the same.

    As I already said, in this post, I can not speak to what the help screens say on a S3/HD, or what navigation is involved to get there.

    A TA without a USB connection should flag it has no such connection, when queried by the cable provider.

    It seems you just got a bad tech, unfortunately twice.
     
  3. bsc77

    bsc77 New Member

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    Jun 17, 2009
    I'm simply pointing out what the issue was and I'm certain others on this forum are having the same issue with the same root cause. Incompetent technician aside I'm trying to let other people know that while they may think they have their TA setup correctly, they may not. I'm sure you agree that there is a remote possibility that the technician that installed my TA is not the only incompetent TWC technician in the NYC area :D
     
  4. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    I wound up in this thread due to TW failing to provide instructions on how to hook up the TA properly, or not providing them at all. I have Cox as my provider, and they provide the right instructions, for the same equipment, and in the right way if MoCA is in use, or will be in the future. They also provide all the hardware needed with a free "self-install kit". TW seems they'd rather have their customers returning their TiVos, and returning the TAs. So, it's not a huge stretch to wonder just how motivated the techs are to do a proper professional installation of a TA. It's not too much of a stretch to think they don't even know the right way to hook them up (focus on my signature, meant to help mostly TW customers).
     
  5. dlfl

    dlfl Cranky old novice

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    Jul 6, 2006
    Near...
    Anyone who has followed this thread, or other TWC-related threads, for more than a few days knows that TWC in general has lousy support for Tivos (and TA's), presumably because they have no business interest in providing such support. This may vary between TWC regions. I recently had a truck roll for a problem not related to my TiVo. The tech had worked for TWC for two years and this was the first time he encountered a TiVo. He said in their training it was mentioned that Tivo's existed but no details beyond that were provided.
     
  6. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,647
    1
    Feb 28, 2001
    North...
    Bag from factory???

    I was in Time-Warner country for a year. My TW installer had never heard of a TA, and said his boss had never heard of one either. He tried to convince me the TiVo was the TA. I got rid of him once he got the cablecards going (surprising both of us), since it was obvious he was of no help.

    I picked up my two TAs the next day from the TW office. They came with power adapters. Period. Luckily, I actually had USB cables and coaxial cables and was able to get things working fine.

    No question that Comcast is much more TiVo friendly than TW.
     
  7. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    Cox is more friendly than TW as well. That certainly wasn't always something I could say, when making comparisons, which is really what I'm doing when I say Cox (or another company) is more friendly, or better. Big picture, they all still suck.

    If you received a TA without a USB cable, it was either swiped to use with another TA, or the TA you received was a re-issue (used) and the person who returned it kept the cable, the returned cable was lost, or it was that "one that slipped by" from the factory.

    When I returned four TAs, Cox tried to tell me I didn't need to return anything more than the bare TA. I explained that the power supply, power cord, one coax cable, & USB Cable needed to stay with the TA. I didn't offer back the contents of the four free "self install kits", with an extra coax cable, a splitter, MoCA PoE filter, and instructions/illustrations.

    I can say with certainty that Cisco TAs come factory bagged with the TA, power brick, power cord, one coax cable, and one USB cable. No instructions or diagrams, though. What I just listed is the most TW gives, leaving it up to the customer to figure it out, and acquire any items they may need, not included in the factory bag (or however it is received, and with what parts).

    Since I've never been issued any TAs not factory sealed, it's easy for me to forget what could be missing from a re-issued one, and incorrectly assume people are at least getting what would be considered "package contents".

    I still get treated like I'm the only TiVo owner in my whole market, and still get techs that have never seen a TiVo, let alone know how to do anything with one. Phone support is what I'd call "barely acceptable", based on the bigger picture.
     
  8. bsc77

    bsc77 New Member

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    Jun 17, 2009
    The explanations that you keep offering, ie the technician is incompetent / lazy, or the TA isn't factory sealed really don't add any value to this thread. You sound like you work for a cable company or have some affiliation with one. I don't think that people really want to hear excuses on why their equipment isn't working, they want their equipment to work.
     
  9. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    I am not affiliated with any cable company, other than being a Cox customer. I have no incentive for what you are insinuating, nor do I have any financial stake in any cable company (or any companies at all), unless you call owning three lifetime service TiVo Roamios a financial stake.

    Look back to the TW roasting post I came into this thread with recently, and it blows your insinuations right out of the water.

    As for anything I haven't spelled-out, in order to keep this short, I think you are just taking what I am posting out of context from how I intend it to come across.
     
  10. bsc77

    bsc77 New Member

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    Jun 17, 2009
    There's a difference between a personal attack and simply stating that your posts simply haven't added much to the thread. If it came across as a personal attack, it wasn't my intention.
     
  11. stever40

    stever40 New Member

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    Jun 17, 2014
    We got hit with the channel TWC lineup change on Tuesday night. By reading the thread and repeating guided setup, i was able to force each of my 3 tivos to call back in to get in and get the new guide. All major network season passes updated to new HD channel (1200 block) automatically. I used my iPad and the tivo app to get new season passes for networks like HBO, SHO, AMC, FX, TNT, etc. Longest part of process was final 20 minute call back into Tivo.

    Thanks for posting all the help to make it easy for others.
     
  12. SASouth

    SASouth Member

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    Jun 5, 2004
    Where are you at?
     
  13. stever40

    stever40 New Member

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    Jun 17, 2014
    Haha, that's important, Kansas City.
     
  14. SASouth

    SASouth Member

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    Jun 5, 2004
    Thx.
     
  15. Tivo II Jack

    Tivo II Jack New Member

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    Aug 10, 2003
    Just curious, why three? I bought my first Tivo, a Sony Series 1 in 1998. Since then, I had always bought new Tivos two at a time and immediately installed the biggest HDD's possible.

    With it's 6 tuners and huge capacity, in January I only bought one Roamio Pro and have never needed more.
     
  16. Tivo II Jack

    Tivo II Jack New Member

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    Aug 10, 2003
    You got that right. Right now I am using the Roamio Pro I bought in January and one Series 3 I have had for more than 5 years. I use it mainly to record Mets and Jets games.

    I also have one TW cable box with no recorder and I use it for only one reason. Even though we Tivo users are paying the full price for whatever package we have, we do not have any access to any On Demand Channels and TW has no plans to change that. Our cable cards can not access the On Demand channels.

    Now and then I will search On Demand for a show I somehow missed that has no future showings. Watching ANYTHING On Demand on a TW box sucks big time. There is no FF, no Rewind (you may have pause) and you must let the ads run their course. That TW box is HD and I have it connected direct to my TV and also through an even older Series 2 Tivo (no cable card) so I can record On Demand and then watch it with the Tivo advantages.

    Of course the Series 2 is not HD, but it is still better than watching the actual On Demand on the TW box.
     
  17. nooneuknow

    nooneuknow TiVo User Since 2007

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    Feb 5, 2011
    Cox Cable...
    I'm going to PM my reasons, in order to stay on-topic here.
     
  18. EH NYC

    EH NYC New Member

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    Jan 16, 2010
    New York, NY
    TiVo Roamio Pro owner on the Upper West Side here; I previously posted on June 12 regarding the SD issues I had encountered following the TWC channel realignment.

    Last weekend, I called both TiVo and TWC customer service about this. The first TiVo customer service rep (contacted online) was hopeless; he kept insisting that there was nothing that could be done and the problem was that the Roamio and the tuning adapter could not auto tune to HD. The second TiVo rep (this time contacted via phone) was more helpful but ultimately suggested that I reach out to TWC. I also told the TiVo rep about the TiVo channel lineup error for channel 200 (NY1 HD and not NY 1 Noticias)---that error has since been corrected.

    When I called TWC, I was fortunately connected to a knowledgeable TWC customer service rep who suggested that I disconnect the TiVo and the tuning adapter during which he would remotely send a "refresh" (not sure if that "refresh" involved the CableCARD, TA or both); he recommended that I disconnect both the TA power cord and the USB cord attached to the TA as part of this process. When the reboot and "refresh" were completed, channels 1-99 automatically tuned to HD. All but one of the other channels that I checked now automatically tune to HD, with the exception of one of the Showtime channels (Showtime Family). Other channels that had previously tuned to SD (such as the primary HBO channel) are now in HD.
     
  19. artemis89

    artemis89 New Member

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    May 2, 2014
    Weird TWC issue:

    Okay, so I have "Standard" TV now. I found out that the ONE channel I care to watch (Investigation Discovery, on 138) is included with Standard. I don't watch anything else on Preferred so I downgraded.

    I can watch this channel via my Roku on the TWC app, so I KNOW it's included on my package. Can't seem to get it on my Tivo though. Nothing with my TA or anything. The reps tell me yes, it IS included in Standard, I should be able to see it. Esp since I can watch it via Roku.

    Anyone know what's going on? Tivo doesn't seem to recognize the "standard" package either. Just preferred.
     
  20. artemis89

    artemis89 New Member

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    May 2, 2014
    You can save money if you get something like a roku. $99 I think, and you have access to the TWC app. You can watch all free OnDemand content through there and it costs nothing per month, no equipment rental fees.

    I love OnDemand and this is what I use to watch OnDemand content now that I got rid of my box and got a Tivo.

    You're right, there is no FF (there is rewind though, and I can pause) which sort of sucks but I'm glad I don't have to pay for a cable box in order to get the content.
     

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