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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. dougdingle

    dougdingle HD Tech

    623
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    Jul 4, 2007
    West Coast
    I'm a TW customer in Los Angeles with two S3 OLED lifetime boxes with two cablecards in each, and just bought a used TiVoHD lifetime for which I need to get a cablecard.

    A few questions:

    When talking to TW, how do I make sure I get the M card and not a single?

    Is there a distinction that can be seen while looking at the card?

    Has anyone gotten them to send out a card without rolling a truck?

    What do they charge per month for the M card? I'm paying an OUTRAGEOUS $14/mo for the four cards I have now.

    Thanks.
     
  2. 59er

    59er TiVotee

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    Mar 27, 2008
    New York, NY
    Does anyone even give out S cards any longer? I'd doubt it.
     
  3. rcoates777

    rcoates777 New Member

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    Jun 28, 2005
    Pinehurst, NC
    • You can ask TW to bring an M-Card but your requests often don't filter down to the tech.
    • There is usually something on the card - like "Multi-Stream"
    • I picked up a card without a truck roll
    • My M-Card costs $2.50/mo. in NC

    If your TWC provides some channels via SDV (Switch Digital Video) you will also need a Tuning Adapter. No charge for that. My experience with the TA has been very negative.
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=491978&highlight=ta+reboots
     
  4. dougdingle

    dougdingle HD Tech

    623
    0
    Jul 4, 2007
    West Coast
    Thanks. I already have two tuning adapters, I'm going to get a third one for the new box. Mine reboot occasionally, but nothing like your issues.

    I did have one that refused to sync up with mom - the firmware version was too old, and they were able to upgrade its firmware remotely as I watched, which was kind of impressive.

    One thing that did just occur to me - the wall wart power supplies that come with the Motorola ones are absolute garbage. Unstable, overheat, I've had three fail over time. If you're not averse to spending $10 or so, you should be able to buy a better one online, may solve your rebooting issues.
     
  5. Fred C Dobbs

    Fred C Dobbs New Member

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    Dec 5, 2013
    I picked up CCs in person in So Cal, and asked for M Cards.

    Guess how what I ended up with? :(


    FCD
     
  6. Jan 3, 2014 #5886 of 6277
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    This may be of general interest. I had occasion to talk to the TWC national cable card support desk today. I learned they are preparing to push out a new TA software version, F.1901, apparently in response to timing problems encountered by 6-tuner Roamios. Of course it has to be pushed out by each TWC region and they are testing the roll out in one region first. We can at least hope the update will fix the SDV tuning problem that Series 3 boxes have always had.
    (And I can hope that my laggard TWC region, SW OH, will actually bother to push the update.)

    Also there have been two national help numbers floating around:
    866-606-5889 (and) 866-532-2598
    The first number went to North Carolina but that operation has been shut down and the cable card desk is now located in Buffalo, NY. The second number is the current one both for general CC and TA help and for self-install. Just for grins I tried the first number and it now just forwards to the same place as the second number.

    Bottom line: the one and only TWC national CC help number is:
    866-532-2598
     
  7. Jan 3, 2014 #5887 of 6277
    tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    Good to know. I was pleasantly surprised to notice that TWC Columbus upgraded CC firmware to 1.5.3_F.p.1101 within the last 6 weeks. I remember checking my version when contemplating my Roamio upgrade around Thanksgiving and noting it was 1.5.3_F.p.0601 at the time. When I called the national CC number to pair my new card 2 weeks ago, I was pleasantly surprised to see the new firmware version while I was navigating the various CC screens during pairing.
     
  8. Jan 3, 2014 #5888 of 6277
    marklyn

    marklyn Member

    457
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    Jan 21, 2002
    Austin
    Where can you find the version of the tuning adapter?
     
  9. Jan 3, 2014 #5889 of 6277
    videobruce

    videobruce OTA is still alive

    348
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    Nov 30, 2012
    Buffalo NY
    Is the humongous Cisco STA1520 the only TA available from TW?
     
  10. Jan 3, 2014 #5890 of 6277
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    TA Diagnostics ... Versions and MACs .. FLASH: <version>
    A few systems in western states (e.g. TX,AZ,CA) use Motorola TA's. My guess is these are systems TWC absorbed after they had already gone SDV with Motorola equipment.
     
  11. Jan 3, 2014 #5891 of 6277
    mrizzo80

    mrizzo80 Active Member

    1,290
    16
    Apr 16, 2012
    Thanks for the heads-up. TWC SW OH should be pushing this out at some point (I'm in this region too). Per this thread by Margret http://www.tivocommunity.com/tivo-vb/showthread.php?p=9857937#post9857937

    ...I called up the Nat'l Cable Card Hotline and requested they apply the firmware that Cisco was getting ready to roll out (which appears to be the .1901 FW). They opened a ticket against this issue for me; so SW OH *should* be high on the deployment list.
     
  12. Jan 4, 2014 #5892 of 6277
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    So you use a TA in the TWC SW Ohio region? Have you been having the problem of them not updating the Sub Expires date, which has resulted in me having to call them twice now (Early December and today)? If the sub expires you lose all SDV channels and the TA blinks the 8-blinks-pause sequence. See this thread for more details:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=447167

    I dream of the day when I can smash my TA with a hammer, either because I've cut the cord, or found some other way to get cable TV than via TWC. (Since TWC owns the TA I may have to smash it only symbolically.)
     
  13. Jan 4, 2014 #5893 of 6277
    mrizzo80

    mrizzo80 Active Member

    1,290
    16
    Apr 16, 2012
    Yes, I use a TA in SW OH. I haven't had any issues with Sub Expires expirations in several years. I just checked my date and it's a couple weeks out.
     
  14. dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    This morning my TWC, Southwest Ohio, for some reason decided to upgrade software on all CableCARD's. Starting in the wee hours of the am, and for about 12 hours thereafter, my Tivo HD was in an endless loop downloading "508 blocks" of data then (apparently) failing to install it. No channels could be watched -- not even OTA via antenna. The local TWC support number had an automated message that they had a technical problem that causes your set top box to keep rebooting. (Not correct for Tivo's of course but ... what's new?)

    So I called the TWC National CableCARD help desk (866-532-2598) to see if I could find out what was going on. The agent was very professional but in the end was no help at all. He sent some signals, including one that rebooted my TA, and waited with me while the 508-block download cycle repeated twice. At that point he concluded my CableCARD must be defective or hosed and I would probably have to get a new one. That would mean waiting 2 or 3 days for a local tech to deliver it, or driving more than an hour round-trip to get one at a TWC store. I decided to hold off on the new CC idea and it's good that I did. The problem was fixed later in the day and I'm good on all channels again.

    He had no information as to why my local "district" (as he called it) was pushing a CC update and showed no inclination to contact them to find out. This lack of coordination between national and local support is probably the thing that bothers me most about this incident. He has the power to send signals to my Tivo and view and annotate my customer account -- but he can't tell me the first thing about what this was all about -- and consequently gives me bad info that could have caused me a lot of needless inconvenience if I had believed it.

    I'm still wondering why the update was pushed (if it ever actually succeeded). My current (new?) CC software version is: PKEY 1.5.3_F.p.1101
     
  15. dlfl

    dlfl Cranky old novice

    6,997
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    Jul 6, 2006
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    OK, so apparently my CC actually did get updated and apparently that was a good thing (if I had a 6-tuner Roamio?). I bet Columbus didn't disable all Tivos, STB's and DVR's for 12 hours doing it -- only MY TWC is that inept. :mad:
     
  16. tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    Like I mentioned in that post, the upgrade was a total surprise to me at the time, so it obviously went smoothly while I was either asleep or at work.

    At least your back up and running now. Lets hope the upcoming TA firmware upgrade goes well whenever it happens.
     
  17. dlfl

    dlfl Cranky old novice

    6,997
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    Jul 6, 2006
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    Yeah.... last time TWC SW Ohio updated TA's they bricked them for a whole day!
     
  18. Feb 5, 2014 #5898 of 6277
    TVjunky

    TVjunky New Member

    25
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    Jan 22, 2014
    TWC Orange county Calif. box rates per month
    Whole House 2 HD-DVRs Package $64.98 !!!!!!! Wholly Crap!
    HD-DVR Box and Service $22.99


    I was online yesterday looking at the options with TWC and using the new Roamio box. I can get 200+ channels for $49.99 + $2.50 for the cable card and tuning adapter for 12 months then $67.49 after but the rep said since it's not a minimum contract you can get a promo rate again after 12 months. She did however say ay first I had to get at least one TWC box to get the "preferred" package. I told her only if i want on-demand services she then recanted and said the cable card would suffice. When you hover over the cable card w/tuning adapter option a pop up box appears that states

    "An external box that connects to a cable card equipped retail device, such as a Tivo HD-DVR"

    I was surprised they actually name Tivo brand
     
  19. Feb 5, 2014 #5899 of 6277
    dlfl

    dlfl Cranky old novice

    6,997
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    Jul 6, 2006
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    Yeah they'll mention Tivo and TA's in their web pages but don't assume that means they actually know anything about them. I stay on "promotion" deals all the time. They will creep the rate up on you unless you call in every year or so and complain. Then they will discover a "new" set of promotional deals that "just became available". I just did this and got a $10 rate reduction plus a half dozen additional channels. I think they studied car salesmen to get their sales techniques.
     
  20. Feb 5, 2014 #5900 of 6277
    smoberly

    smoberly Member

    370
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    Jul 6, 2004
    Plano, TX
    i thought on demand did not work with cable cards and TiVo....
     

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