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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Dec 3, 2013 #5841 of 6277
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    My father in the suburbs got it this morning. He had to select a new lineup (it has REBUILD in the title). His season passes needed to be changed as the channels are new.

    The lineup was available early this morning. He changed it on a Premiere and an old S2 so even dialup had it already.

    I'm downtown so I get to do mine on my Premiere on Thursday. With close to 100 season passes, I'm not looking forward to it. My father only has less than a dozen.
     
  2. Dec 4, 2013 #5842 of 6277
    ShaneF

    ShaneF New Member

    21
    0
    Sep 18, 2008
    I think something was wrong with the TiVo service last night. It took over 90 minutes and several failed connections, but I finally got the new channel line-up in East Amherst. Switching all of the season passes was indeed a pain.
     
  3. Dec 4, 2013 #5843 of 6277
    dlfl

    dlfl Cranky old novice

    6,995
    16
    Jul 6, 2006
    Near...
    Just a little looking around would have found this:
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=512003
     
  4. Dec 5, 2013 #5844 of 6277
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    My lineup change happened this morning. I did have to answer a few questions about "what station do you receive on channel XX" until TiVo would display to me more choices for lineups which finally included the new one.

    With close to 100 season passes it's going to take me awhile to change them all :(
     
  5. Dec 7, 2013 #5845 of 6277
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    My lineup changed Thursday morning so I did Guided Setup to pick the new lineup - REBUILD.

    Now I'm getting this message (attached). And it looks like the original lineup now is showing the changes.

    Does this mean that the REBUILD lineup is going to cease to exist (it still shows up on zap2it) and I need to switch BACK to the old lineup?

    If so, ugh!!
     

    Attached Files:

  6. Dec 7, 2013 #5846 of 6277
    rcoates777

    rcoates777 New Member

    105
    0
    Jun 28, 2005
    Pinehurst, NC
    I believe that season passes are channel specific for network channels. I've always thought it would be nice to be able to edit the SP to just reflect a new channel # rather than deleting the entire SP and creating a new one. The cable channels (like ESPN) seem to convert by themselves.

    Somehow I think this is way down on the TiVo list of things to do.
     
  7. Dec 8, 2013 #5847 of 6277
    dlfl

    dlfl Cranky old novice

    6,995
    16
    Jul 6, 2006
    Near...
    My TWC (Southwest Ohio) continues building its reputation for customer support. :rolleyes:

    I called in shortly after midnight to get a customer account balancing hit -- because my TA's authorization expired (which should never happen). The automatic call system refused to recognize my phone number. To talk to a CSR I had to enter my zip code. The rep stated their computer system was undergoing maintenance and thus she could not send any signals that might get my TA authorized, and I should call back in after 11:00am today. Power-cycling the TA didn't do any good.

    What burns me is the clumsy way they handled this so as to maximize inconvenience to the customer. You had to enter your telephone number twice (in case you fumble-fingered it the first time), then enter your zip code, and finally you get to talk to someone who explains it was all for nothing. They should have had the first message you hear explain the system was down so you probably wouldn't be able to get anything done.

    Can't wait to see what actually happens after 11 am. :rolleyes:
     
  8. Dec 8, 2013 #5848 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    I didnt think TA's had to be 'authorized'.... Is this new?
     
  9. Dec 8, 2013 #5849 of 6277
    dlfl

    dlfl Cranky old novice

    6,995
    16
    Jul 6, 2006
    Near...
    No, always been there. In TA Diagnostics ... PowerKEY section, 3rd page, item is Sub Expires. It's a time/date expressed to the very second when your TA will stop working and start blinking 8-blinks-pause. Normally the date is 20 to 30 days out and is periodically refreshed by the cable system. Thus when things work right you would have no reason to know about it. But working right isn't something associated with TWC SouthWest Ohio. :mad:

    For the first year I had a TA (July 09 to July 2010) this date was never refreshed and it would expire and I had to call in every month for a "hit". Then they got it set up right and it was fine for 3+ years --- until last night.

    I finally was able to get TWC to hit it about a half hour ago and now it's pushed out to 1/5/14. It seems to be part of the general customer balancing hit that they send with one key stroke. I couldn't understand half what the CSR said but apparently she hit the right key before transferring me to a black hole. Dealing with them is not for the faint of heart!
     
  10. Dec 8, 2013 #5850 of 6277
    cwoody222

    cwoody222 Active Member

    11,131
    0
    Nov 13, 1999
    Buffalo, NY
    I did step again to go BACK to the original lineup which now has the channels in their new locations.

    This time I did not have to re-do all my season passes, thankfully.

    But I did have to uncheck all the channels I didn't get again though.
     
  11. cray1270

    cray1270 New Member

    7
    0
    Dec 10, 2013
    Eastern...
    I'm located in Eastern N.C and I recently purchased a TiVo Premiere with a plan of getting rid of DirecTV and going strictly OTA. Unfortunately, poor signal has forced me into now switching to TWC. I've read a few posts and have become a little concerned. I have an appointment for tomorrow morning for service to be installed. They are supposed to be bringing the card and tuner adapter when the come. Could someone maybe around the same area give me a heads up on what to expect or maybe some tips? Thanks a lot.
     
  12. rcoates777

    rcoates777 New Member

    105
    0
    Jun 28, 2005
    Pinehurst, NC
    Cray -

    Not to be a downer BUT with my recent TWC installation in NC the first 3 techs did not bring a cable card or TA - despite my explicitly imploring CS to note that on the work order. I finally went to the local office and picked them up myself.

    Many TWC techs have little or no experience with TiVos. Chances are you will know more than they do.

    If you want to follow my saga of daily TA reboots check out:
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=9927015#post9927015


    Best of luck & keep us posted!
     
  13. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
     
  14. dlfl

    dlfl Cranky old novice

    6,995
    16
    Jul 6, 2006
    Near...
    Not to be confused with helpful or having a clue. ;) But at least they're nice -- or at least not antagonistic.
     
  15. cray1270

    cray1270 New Member

    7
    0
    Dec 10, 2013
    Eastern...
    So far it's not to encouraging. Then again spending an hour and twenty-seven minutes on the phone yesterday with someone in the Philippines that couldn't even understand what package I wanted, I told him just put me down for the starter pack and I would upgrade through the local office. I received an email at 9pm last night claiming there was a problem with my order and to contact them immediately. I called only to find out that the whole order had been cancelled by the Filipino agent, thus the service call for today was cancelled to. Luckily I got a hold of someone stateside in technical support. He claimed that TiVo wasn't even compatible with TWC. After directing him to their own website, he recanted and got his supervisor. Long story short, after another hour and twelve minutes on the phone, I got signed up for the package I wanted and they are supposed to send a technician out tomorrow morning to hook all this up. Needless to say discouraging may not be a strong enough description at the moment and TWC is definitely not earning any confidence points thus far. I'll post any successes or failures I encounter.

    Disclaimer: I would like to say I hold no animosity toward the fine people of the Philippines. The problem I have is the outsourcing to companies that place no emphasis on learning the language of their client base. Thank You
     
  16. rcoates777

    rcoates777 New Member

    105
    0
    Jun 28, 2005
    Pinehurst, NC
    DLFL, Cray -

    Cray, tough start. I had similar issues with orders being canceled. I can't wait until I get a bill - that should be another battle.

    My experience with the Filipinos was that their English was great and they were very polite. But my requests for CableCard and TA just didn't trickle down to the local techs - who were also very nice. Unfortunately they didn't have the benefit of proper training.

    If any of us ran a business like that we'd be out of business in a month. I moved from MA where Comcast and Verizon actually competed so there was some incentive for them - not the virtual monopoly that TWC has in my neighborhood. (There is DirecTV but not compatible with my TiVo HD.)
     
  17. cray1270

    cray1270 New Member

    7
    0
    Dec 10, 2013
    Eastern...
    Everyone I have encountered has also been extremely polite. My problem has been similar to yours in that no one seems to have a clue about the services they are selling. Investing in proper training does not seem to be a priority for TWC. The person I spoke to in tech support said he had been there for a couple of years and hadn't even heard they offered service for TiVo. I will say he was the most helpful out of the five people I had spoken with yesterday. He even thanked me for the learning experience.
     
  18. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Ask to speak to a manager that is located in the US.
     
  19. cray1270

    cray1270 New Member

    7
    0
    Dec 10, 2013
    Eastern...
    Ok here it goes. After waiting for my appointment yesterday between 7-9am, the technician showed up around 10:30. He was very apologetic and said they scheduled me with another technician and it was his day off. Feeling I may have been a little to harsh with my judgment with TWC, I decided just to let everything go up until now and start fresh. He came in and I showed him over to where my television was. He bemt down and looked with a puzzled look on his face, " Is this a TiVo, exactly what does it do? " he asked. *sigh*.
    He was an older gentleman like myself so I thought ok, I can see where this might be unfamiliar to someone. I explained what it was and what I had read about the install process. He was very nice and very professional. As a matter of fact he pulled all new cable instead of using the directv coax that was already under the house and even set a new outside box. After the cable instal he cam in to work on the TiVo. When installing the card we found it needed a firmware update. He left to do another job and two and a half hours later when the update was finally done he came back to finish. He got everything paired up and going, but couldn't stick around for the TiVo to do its downloads. I didn't blame him a bit since it said it would take about an hour. So here are the results, After everything was said and done, I'm missing about a dozen or so channels, they are there but they wont come in. I called last night and the walked me through a bunch of different fixes none of which worked. So, they are sending someone out this afternoon. After which I gather will be another two and a half hour update again.

    I do have a question maybe someone cane help me with. They did not send a usb cable. He called someone at the office and they said they had never used them and didn't have any there. He even called his supervisor who had been helping with the install and he told him they weren't really necessary and it would work fine without it. Has anybody ever heard anything like this? Thanks
     
  20. rcoates777

    rcoates777 New Member

    105
    0
    Jun 28, 2005
    Pinehurst, NC
    Cray -

    So, you got a Tuning Adapter (TA) also, right? The USB cable is the medium through which the TA and the TiVo communicate. You won't be able to get any of your Switched Digital Video (SDV) channels without this.

    There should be a green light on the front of your TA. It should be solid green. Without the USB cable I believe that it blinks on/off 6 times then pauses and starts blinking again. When all is well it should be solid green.
     

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