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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Jun 4, 2013 #5821 of 6277
    cwoody222

    cwoody222 Active Member

    11,132
    0
    Nov 13, 1999
    Buffalo, NY
    Call their dedicated CableCARD helpline: 1-866-606-5889

    Don't let them talk you into scheduling an appointment or blaming a piece of their hardware (requiring a replacement). Changes are extremely likely they can provision everything correctly with you on the phone if they know what they're doing.
     
  2. Jul 4, 2013 #5822 of 6277
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    Does anyone know if there was an EAS message for the Dayton OH area at about 11:00 am today?

    My tivo completely locked up and after waiting more than 5 minutes I had to power cycle (not just restart) it.

    My normal (abnormal) EAS response is that the tivo locks up for about 2 minutes and then resumes live play of one of the tuned channels. During this time pushing any remote button yields only the amber light flash and the bonk sound. However, this time even these responses were absent and it never recovered.

    I'm very suspicious this was triggered by an EAS signal. Weather is moving in, and my Tivo had not been exhibiting any suspicious behavior that might suggest a failing HDD or power supply.

    I called TWC support and (surprise!) they didn't have a clue when any EAS messages had been broadcast.
     
  3. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Pretty quiet out here.... TWC must have fixed some bugs...
     
  4. dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    Still plenty of people posting problems with TWC installs, just not here. Maybe more here now that we've bumped it. Also a Series 3 thread isn't so much in the main stream now.

    Are you on TWC now?
     
  5. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Ive moved from NC to Florida. I have Comcast here... A world of difference. No more missed recordings... No SDV... no copy protection flags... wonderful. It was a challenge getting the cablecards authorized but we got it done. Went thru a pile of cards before getting two that worked.
     
  6. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Can I run a really long extension from your house back up here to NC? Pretty please?

    :D
     
  7. Nov 1, 2013 #5827 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Its fine with me!! Thats a lot of RG6 though... :D
     
  8. Nov 1, 2013 #5828 of 6277
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    That all sounded dreamy until you got to the cablecard problems. It's always something!

    What's the internet situation with Comcast? I've heard they have caps. One good thing I can say about TWC is: no internet caps (so far).
     
  9. Nov 1, 2013 #5829 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Well... we got by the cablecard thing pretty quickly. Had a good tech who had a stack of cards.

    As to caps.... That i dont know. Ill have to do some research.
     
  10. Nov 1, 2013 #5830 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Found this on my account...

    "Note: Enforcement of the 250GB data consumption threshold is currently suspended."

    Looks like no caps for now.... but who knows when...
     
  11. Nov 1, 2013 #5831 of 6277
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    Wow! We're no longer in TWC-land Toto!
     
  12. Nov 1, 2013 #5832 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Yup... The tech was onsite to install the phone/cable modem and cablecards and got it all up and running in about an hour or perhaps an hour and a half.
     
  13. Nov 1, 2013 #5833 of 6277
    keleko17

    keleko17 New Member

    7
    0
    Oct 22, 2013
    I am a new Time Warner subscriber. They recently purchased Insight Communications.

    I unfortunately decided to become a TiVo user during the transition.

    I have been through 4 onsite techs, over 10 cable cards, both a Premiere 4 and now a Roamio series.

    I am at the end of my rope. Something has to give!

    I call the cablecard hotline to activate the cards, not through my local office. They claim they are the nationwide office, and it is a small office. At this point I don't know how I don't know them all by name.

    I will be happy to provide any information to anyone that think they might be able to solve this riddle.
     
  14. Nov 1, 2013 #5834 of 6277
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    It can be helpful to know your location, city & state; please include that info in your profile.

    Is TW in your area using SDV (tuning adapter?)
    If yes, try leaving the tuning adapter disconnected from TiVo, coax and usb connections.
    Connect incoming coax cable to TiVo.
    Then call the Cable Card hotline.
     
  15. Nov 1, 2013 #5835 of 6277
    keleko17

    keleko17 New Member

    7
    0
    Oct 22, 2013
    I am located in Louisville, KY.

    TWC is not currently using SDV in my area, so no tuning adapter yet.

    One of the 4 techs that was at the house tested all the lines, said I have good signal. Went as far as to run a jumper from the pedestal to my house to verify the buried line wasn't bad. I have one splitter in the system, with only two feeds. One to a cable modem, one to the TiVo.
     
  16. Nov 2, 2013 #5836 of 6277
    Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Wow!
    For time warner you've got best cast conditions...

    Have you called the card national support number?

    866-532-2598
     
  17. rcoates777

    rcoates777 New Member

    105
    0
    Jun 28, 2005
    Pinehurst, NC
    I just moved from Massachusetts to NC and am trying to get my TiVo HD up and running - without much luck. On the first 2 visits from TWC the tech did not bring a cable card but did leave a TWC HD box so I could watch TV but without a TiVo in the mix.

    I went to the local office and picked up a Cable Card and Tuning Adapter (required for the Switched Digital Video). I talked to the TWC cable card Hotline people but we could never get anything more than a few basic channels. (2-19)

    UPDATE - Progress made !

    Today Tech #3 came out and, of course, he did not have a cable card. He only sees about 1 TiVo a year so I knew much more about it than he did. <sigh> He went and got a CableCard and came back. He called their techs and they got it running with the OLD cablecard. I asked him what the secret was but never got an answer that I understood. Something about "balancing" the account. Not pairing. I bet that if I call the Hotline there will be notes as to what they did.

    I think I am going to have issues with the Tuning Adapter. It occasionally goes off-line and when it does anything being recorded stops. So does watching pre-recorded shows. And when you go to 'resume playing' it picks up from where you previously started watching - not from where it got interrupted. The tuning adapter reconnects automatically (a "Tuning Adapter Connected" msg appears from TiVo but the recording stops. I will continue to monitor this situation. Not good to be worried about shows not recording.

    Gee, I haven't asked a question yet so .....

    - anyone else have Tuning Adapter issues?

    - does one need a Cable Card to get any channels or will basic unencrypted ones be OK even without a Cable Card?

    Thanks!

    Bob
     
  18. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Welcome to The Old North State and please accept my condolences on your having landed in a part where you have to use TWC.

    I'm pretty sure that there are no digital cable channels on their system that do not require a cable card, although they might not have removed all of the analog channels yet, so you should hook up a good antenna and the cable and not put a cable card in and if you can't find a way in the channels sub-menu to get it to accept a new zip code and rescan, go through Guided Setup and tell it you don't have cable cards and see what analog cable and OTA digital channels you can get, and once those are on the list you can try adding the cable cards.
     
  19. rcoates777

    rcoates777 New Member

    105
    0
    Jun 28, 2005
    Pinehurst, NC
    Kiitos avusta!

    Those crazy Finns !!
     
  20. Dec 3, 2013 #5840 of 6277
    ShaneF

    ShaneF New Member

    21
    0
    Sep 18, 2008
    Anyone in WNY have the new channel line-up take effect yet? Did the TiVo handle it?
     

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