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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. AJ500

    AJ500 New Member

    81
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    Feb 22, 2002
    Cincinnati
    Copy restrictions apply to TiVo Stream as well. You can wireless stream from the TiVo to the iPad, but you cannot download (transfer) protected media. The Download button is greyed out for copy protected shows.
     
  2. swarto112

    swarto112 New Member

    42
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    Sep 9, 2012
    Its the Tuning adapter and cable cards that are the issues. Ive spent 50 hrs in the last two months dealing the same issue. They consistently had to rotate TAs and cable cards until they got it to work. I still dont have all my channels but if I tune in early enuf it'll eventually work. What seems t be happening is that TWC is doing 'just enough' to satisfy the bare minimums. When the techs whne about the TiVo being inferior and that cable cable cards never work....I point out that cards are in every device they roll out. What do they think that little sticker on the back of the the TWC boxes means when it says dont open. Its a cable card...num nuts.
     
  3. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Would be nice to know what area you are in.

    Also which t/a and cable card is installed.
     
  4. JimWall

    JimWall New Member

    92
    0
    Oct 19, 2002
    I haven't posted for a while but want to share.
    After fixing my cable card issue with Tivo S3 the Time Warner National Cable Card support desk said it is OK to give out their number and call them bypassing your TWC local support. 866-532-2598
    Last week one of my two S3s stopped working with encrypted and switched channels. TWC of southwest Ohio tried a lot of stuff with different people and finally scheduled a truck. Two days later tech showed up. Confirmed signal was excellent and decided to swap the two old single stream CCs with newer m-stream. He made a few calls to learn how to setup two in one Tivo. That did fix the problem.
    Then my 2nd S3 had to same problem yesterday after working fine for many years.
    Called TW again and the 2nd level support offered a truck roll or transfer me to what turned out the be the National Cable Card help desk. I asked to be transferred. Person on the phone asked me to tell him what the EMM count was on the CP Screen for cable card 1. It was zero and he them did something and after several minutes the count went up. He said 0 to 2 is very bad. Then did the same for card 2. Then all the channels started working fine.
    Higher is good and the count can go up and down. But not stay at less than 3.
     
  5. Mar 1, 2013 #5765 of 6277
    dbkeebler

    dbkeebler New Member

    2
    0
    Feb 22, 2006
    Appleton, WI

    Long time DirecTivo user, moved a few months ago and it was easier to bundle up cable and internet with TWC. Hated the TWC DVRs from day-1 and after 3 months I was so thoroughly fed up with their horribleness that I had to change.

    So last night I went to the TWC store and got my CableCard and tuning adapter (took maybe 10 minutes), then went to BB to pick up a Premier XL4. Part way thru the install a screen popped up with a number so I called but she said the CC department was closed (LIAR!!!) Luckily I read this board so I called the number above and the guy had me hooked up in less than 15 minutes and the only reason it took that long is that data had to load. This morning I clicked over to HBO and only found error messages. Called back the CC department and instantly Jason (probably his real name) saw that my pay channels had not been activated on the card and fixed it in no time.

    I'm probably a rare case, but the process was pretty painless. The worst part of the whole thing was talking with the rep at the store with all his fearmongering. They will do anything they can to scare you into staying with their lousy DVRs. It was pretty sad. But I'm so happy to have a peanut remote in my hand again and bleeps and bloops in my ears.
     
  6. Mar 1, 2013 #5766 of 6277
    Joey Bagadonuts

    Joey Bagadonuts New Member

    375
    0
    Mar 13, 2006
    Anaheim, CA...
    Unfortunately, your experience with TWC with regard to anything TiVo related is typical. They will do ANYTHING (yes, even lying about their CC department being "closed") to try and get you to stay away from TiVo. If TWC exerted half the effort into making a quality DVR as they do into bashing TiVo customers and making it as difficult as they can for us, they'd see their customer base flourish.
     
  7. Mar 1, 2013 #5767 of 6277
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    I and two other forum members in TWC SW Ohio that I know of have TiVo HD's that use the m-card (just one card needed in an HD). We all have our TiVo's completely frozen for two minutes or so, whenever an EAS message comes through. The exact behavior varies but typically it switches you to C-SPAN2 and there is no response to the remote control. It can stop a recording completely. This only started happening to me when I switched from two s-cards to the one m-card. I'll be curious to see what your experience is since you're in the same TWC region.
     
  8. Mar 2, 2013 #5768 of 6277
    SASouth

    SASouth Member

    59
    0
    Jun 5, 2004
    I'm one of the other two forum members.

    It also happens on my Premire Elite too. That makes it obvious to me that the problem is more a TWC problem than a TiVo issue. That is, unless they share the same code base for handling EBS messages.
     
  9. Mar 2, 2013 #5769 of 6277
    bobrt6676

    bobrt6676 Member

    187
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    Dec 31, 2007
    Huber...
    +1
     
  10. Mar 9, 2013 #5770 of 6277
    DocEloise

    DocEloise New Member

    9
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    May 28, 2006
    I've been researching this until my eyes are ready to fall out. Can someone explain to me, in English, which shows I'll be able to Tivo stream to an iPad? I know with TivoToGo, only network stuff can be transferred. Does this limitation apply to iPad in the same way if I use Tivo Stream? And, because I need this to be really clear, will the iPad save stuff I transfer with Tivo Stream so I can see it later? I could really use some help and would appreciate any input! Thanks in advance :)
     
  11. Mar 9, 2013 #5771 of 6277
    AJ500

    AJ500 New Member

    81
    0
    Feb 22, 2002
    Cincinnati
    You can stream and play any program from your My Shows list or from a live show to your iPad. You can download (transfer) only programs that are not protected (i.e. the same programs that don't have the red x-circle in your TiVo Desktop program list). In my case with TWC, most programs, with the exception of some local programs and a few syndicated programs, are protected. A protected program will have its Download button greyed out in the TiVo iPad app.

    An unprotected program can be downloaded and will be saved on your iPad and added to the list of local programs that can be played on the iPad even when the iPad is not network connected.
     
  12. dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    It's a malfunction of the "system", i.e., TWC, CableCARD and TiVo. Can't say I'm very surprised since EAS alerts are a relatively minor functionality and the "system" can't even perform all that reliably on its primary function (tuning Cable channels).
     
  13. SASouth

    SASouth Member

    59
    0
    Jun 5, 2004
    I don't think I agree fully with this. My Tivo HDs never had this problem until I replaced my single stream cards with an M-card. Also, the Tivo Elite and the Tivo HD are completely different operating systems yet both exhibit the same issues when coupled with an M-Card and TWC.
     
  14. dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    All three system components have to communicate properly and function properly with each other. It's quite possible TWC and/or TiVo didn't implement the signaling properly according to whatever interface specs apply to the M-Cards. I can't remember the details now but my memory is the EAS alerts didn't work completely correctly even when I had two S-Cards, although it wasn't as lame as it is with an M-Card. If I had to choose who is most likely to have screwed up it would be TWC rather than the CableCARD designers or TiVo.

    We'll probably never know -- and it probably makes no difference whether we do.
     
  15. cwoody222

    cwoody222 Active Member

    11,132
    0
    Nov 13, 1999
    Buffalo, NY
    Last night I noticed I lost 3 (at least channels); TBS, TNT and CNN. They're all neighbors in terms of channel numbers (721, 723, 724). I do still get 722. Weird that they're Turner channels.

    A few weeks ago I organized my octopus of cables and lost a few channels due to signal issues... I'd bent a coax. I wiggled it a bit and that fixed it.

    But now no amount of wiggling works. I rebooted everything and even plugged the TiVo directly to the coax from the wall and those channels are still missing.

    Any ideas?

    I live in a building so its possible TW screwed something up on a pole while working for someone else. But odd that I'd only lose that small number of channels.

    I don't want to just call them because they're just going to suggest a truck roll.
     
  16. dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    You have been active in this thread so presumably you've already:

    Rebooted TiVo and Tuning Adapter.

    Checked signal strength, SNR and RS error counts in DVR diagnostics.

    Also, any cable that changes from bad to good just by wiggling it is a bad cable and should be replaced.
     
  17. cwoody222

    cwoody222 Active Member

    11,132
    0
    Nov 13, 1999
    Buffalo, NY
    My diagnosis doesn't look good :(

    Picked up brand new coax on lunch. We'll try that later. Also a new splitter for good measure.
     

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  18. cwoody222

    cwoody222 Active Member

    11,132
    0
    Nov 13, 1999
    Buffalo, NY
    New shielded coax and new splitter and still just those few channels are an issue. I get Zero signal strength on them :(
     
  19. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Is signal level ok on the 'working' channels? If so, this could be a cable card channel map problem that the cableco will have to fix. Do you know if the missing channels are SDV or Linear?
     
  20. cwoody222

    cwoody222 Active Member

    11,132
    0
    Nov 13, 1999
    Buffalo, NY
    Signal level on working channels are fine.

    I called them tonight and suggested channel map and they said no.

    They said at least one of the channels was not SDV.
     

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