1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. scole250

    scole250 Member

    807
    5
    Nov 8, 2005
    Goldsboro, NC
    BarryKeller, I'm calling BS on TWC, not you. I don't believe they can refuse to service the cable card install. What step is it on when it fails? Does it fail at "Getting Info" or "Loading Info??
     
  2. BarryKeller

    BarryKeller New Member

    10
    0
    Jan 27, 2004
    Highland, CA
    It is the "Acquiring Channel Information" screen. It says, "Loading..." and the status bar is at 75% and never goes any further. After 30 minuest or so it will got to "Error Acquiring Channel s". Time Warner has been to my house seven or eight times now trying to get this fixed. It never works; it has never gotten past this and this is the only screen I see when I go to "Live TV." The guy today showed me the email and the last part of it said (I parphrase here), "Do not book any support visits for TiVo Premiere issues until TiVo corrects their software." However, I don't think this email has anything to do with my problem, as it talked about some channels not coming in, not no TV at all, which is what I have.

    What really pisses me off is I had TW over here yesterday and TiVo support on the phone. The TiVo person said, "Oh that just meand you have to awit two hours for the channels to download." I told them that was not what it meant at all, but they insisted and told me to tell TW to leave. We of course it did not work and so, once again I went through the guided setup and once again it failed. When I called TiVo back I got a guy who said he knew the problem and could talk a TW person through it. So we called TW and set up yet another appointment for 2:00 today. TW was here but I called TiVo and the emailed the tech guy from yesterday to call me and he never did. After an hour TW left. I ams so screwed.
     
  3. BarryKeller

    BarryKeller New Member

    10
    0
    Jan 27, 2004
    Highland, CA
    And as I understand it, it is the initial channel mapping that it is doing and failing at. If I take the cablecard out I can get all the non-HD channels, well, the basic cable package. It is one when a cablecard is installed that the error occurs.
     
  4. BarryKeller

    BarryKeller New Member

    10
    0
    Jan 27, 2004
    Highland, CA
    OOB SNR: 2 dB

    Not sure what that means.
     
  5. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Well there's your problem...................

    There may be a filter somewhere where it shouldnt be. Tell the tech to check signal level on FDC frequency. What was the OOB frequency? 74Mhz? The OOB frequency is what he needs to check. Do you have a TWC cable box? It shouldnt be working either when attached to the cable the TiVo is attached to.

    Putting a TWC box on that cable and showing it not working would be the smoking gun for TWC. Also suggest that you ask TWC to confirm that the OOB frequency that TiVo indicates is the proper FDC frequency for your system.
     
  6. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    While you are on this screen, is there a little rotating round picture (I call it the drill bit). I dont recall a progress indicator but perhaps that came in the latest sw update.
     
  7. BarryKeller

    BarryKeller New Member

    10
    0
    Jan 27, 2004
    Highland, CA
    Frequency is 75250 KHz

    There is a TW box and it works just fine, either through the cable or off a splitter. I thought the splitter might be the issue, but it makes no difference it I use it or not.
     
  8. BarryKeller

    BarryKeller New Member

    10
    0
    Jan 27, 2004
    Highland, CA
  9. scole250

    scole250 Member

    807
    5
    Nov 8, 2005
    Goldsboro, NC
    What model TA do you have?
     
  10. BarryKeller

    BarryKeller New Member

    10
    0
    Jan 27, 2004
    Highland, CA
    Motorola MTR700
     
  11. scole250

    scole250 Member

    807
    5
    Nov 8, 2005
    Goldsboro, NC
    When you got the second Tivo, did you call the TWC cable card install number and work with a tech over the phone to re-pair the card card with the new Tivo?
     
  12. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    I assume the cablecards are Motorola too?
     
  13. BarryKeller

    BarryKeller New Member

    10
    0
    Jan 27, 2004
    Highland, CA
    I have spent over 30 hours on the phone (many of those on hold) and with TW in my house trying to get this fixed. This is the third TiVo I have tried. The current cablecard and all of the previous cablecards have been paired correctly. There was one bad cablecard that generated errors, but the current one does not. All cablecards are Motorola.
     
  14. scole250

    scole250 Member

    807
    5
    Nov 8, 2005
    Goldsboro, NC
    I have Cisco TAs which I think may have a different diagnostic page as the Motorola TAs, but every time I've paired a cable card the TWC tech, on the phone, always had me go into the TA diagnostic menu and check various activity and statuses. Can't remember exactly what was checked, but making sure "status locked", making sure the EMM(?) count went high enough.

    Did you go through all of that each time with the tech too?
     
  15. cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    Plenty that can go wrong (on the cable company's end) even if the Cards are activated. See the link I provided above for LOTS of info that looks pretty applicable to this situation.

    My guess is the Channel Map is messed up on their end. I wouldn't be surprised if you spent all this time only to find out it was TW's problem all along and they were too ignorant to know what to fix.

    Note: TiVo has lots of broken links on the page but just remove the text after .pdf on the links to get them to work.

    Please let us know how it all works out. Good luck! Once it DOES all work out, it's wonderful.
     
  16. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    Interesting...
    In Torrance TWC is using Cisco TAs.
     
  17. cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    On a separate note can I just vent for a second about how Time Warner's use of the CCI Byte completely blows. I'm going on a trip next week and what I can transfer to my iPad is greatly hindered since they only allow me to transfer broadcast channels. They suck so hard.
     

    Attached Files:

  18. Teeps

    Teeps Active Member

    1,665
    4
    Aug 16, 2001
    Torrance,Cal...
    I agree the copy flag blows...
    But, doesn't the TiVo Stream allow transfer of all programming to an iPhone,pad,pod type device?

    But, that's another cost to you.

    What really BLOWS is the inability of streaming between TiVo Premier and S3 units. Especially when (non copy) programs can be transfered between the two platforms. It's not like it can't be done, tivo just doesn't want to do it.
     
  19. cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    Is that true? The TiVo STREAM can transfer protected shows to my iOS device to watch outside my home???
     

Share This Page