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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. whitepelican

    whitepelican New Member

    672
    0
    Feb 14, 2005
    Help. I'm having some severe pixellation problems on a few channels that have just popped up on my two S3 OLEDs. I have TWC in Northeast Wisconsin with two M-cablecards and a Cisco TA on each S3. I've been running this setup for over a year now with very few problems.

    The gist of the issue is this: I have at least 3 HD channels that have the picture breaking up quite badly. Unfortunately, one of them is ESPN which I watch frequently. The same 3 channels are effected on both Tivos, and I've verified that the channels are non-SDV. They also all share the same frequency - 525MHz. The DVR Diagnostics screen shows that these channels only have a Signal strength of about 55, whereas all other channels are between 90-100. This pixellation issue exists on both tuners and both Cablecards, and also still happens even when I remove one of the cablecards.

    For troubleshooting, I have removed the TA and all splitters/amplifiers and connected one of the Tivos directly to the incoming cable feed, and the issue persisted. I also tried it with just the amplifier and oddly enough the signal strength on those channels was exactly the same whether the amplifier was in line or not. I know the amp is working, though, because the signal levels on all of my other channels drops when I remove the amp. So, can anyone tell me why this problem only effects the 525MHz frequency, and why the amp seems to have no effect on that frequency?

    For some further info - this issue just popped up this week after a TWC tech was here to swap out one of their crappy SA8300 DVRs with a new one. I believe the guy might have monkeyed with my wiring (for no reason whatsoever) where my amp and distribution splitters are. But I can't seem to "un-monkey" it no matter what I do with those splitters and amp. I believe he even went so far as to cut off the connectors and re-terminate some new ones on some of my cables. Is it possible for a bad cable connection to affect just this one frequency? What am I missing here? What else can I check?

    I have a TWC tech scheduled to come back this weekend, and I'd like to be able to suggest a solution for him before he further screws things up.
     
  2. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Same here on: USA HD, Food HD, NatGeo HD, Discovery HD; but in my case no hardware changes in my system.

    I would call his/her attention to the signal strength discrepancy first thing.

    Also, shortly after insertion of tuning adapter (last year) I started seeing the same problem with pixelization or tiling of many channels.
    That was a problem with the home run cable from the pole to my house; a rodent chewed the cable.
     
  3. OneAn9ryN00b

    OneAn9ryN00b New Member

    2
    0
    Sep 22, 2012
    timewarnercable.com/Corporate/learn/programming/sports/nfl_redzone.html yay NFL Network finally coming to TWC....but if you notice the (*) at the end, and the small print at the bottom "Some services are not available to CableCARD customers." Quick question....is that legal per FCC rules.

    I have noticed my cablecard updated last night with the new channels....but I don't think my Tuning Adapter has updated, because there not showing up in my guide.

    (I know this is a Tivo forum. And i have a Ceton, but this issues/FCC rules are the same as far as CablCARDs and Tuning Adapters go.)
     
  4. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    You might want to check here for the answer to your concerns.
    http://www.avsforum.com/t/1336614/latest-ceton-infinitv-4-info-thread

    Far as I know, no "on demand" or "PPV" features function with cable cards.
     
  5. samsauce29

    samsauce29 Member

    60
    1
    Nov 30, 2007
    Erie, PA
    After reading this post I checked and all is well in NW PA. NFL Network on 1346 and tuning fine via cable card and TA. I can't check Red Zone on 1347 since I don't have the Sports Tier.

    I wouldn't expect guide data for a week or two due to the suddenness of the change.
     
  6. hsuthard

    hsuthard New Member

    48
    0
    Feb 20, 2002
    Honolulu, HI
    Updating our still non-working situation:

    I spoke with Tivo and they had me check a few screens on the TA diagnostics and agreed everything seemed to be working. They mailed out a new box to me and I received it yesterday. I set it up and found we still had the same problem: non-SDV non-HD and non-Premium channels show on some channels, but most channels do not display, and I get a Cablecard error message.

    I called Oceanic TWC and after another attempt to pair (they refer to it as binding) the CC, they scheduled another technician for next Saturday. This morning, I called Tivo to get their advice. They had me go through several TA Diagnostic screens and also some CC diag screens. They noticed that while the TA seemed to be working fine, the CC showed as "Waiting for Authorization", i.e., it wasn't paired. I hate how TWC knows nothing about all the different diagnostics screens on the Tivo. It seems there is so much information right there in front of them and they just have no idea how to interpret it. Grrr.

    So anyway, I called back TWC, hoping to be able to get this fixed over the phone and not have to waste another week, and my Saturday, waiting for a technician who would ultimately fix my problem with a phone call. After a 55-minute hold, I finally got through to a Level 1 Customer Support Rep.

    The rep tried again to pair my card, but with no luck. He insisted there was no way to tweak the pairing signal, and nothing could be done except through an on-site technician. This is so incredibly frustrating. I KNOW the problem is in the office, and yet this will be my fourth service call, and we've now been in our home for a full month without the cable working properly.

    I hope the next technician is prepared to keep trying cablecard pairing techniques until we find one that works. If anyone has any tips on how to get that signal to work, I'd love to be able to give them some direction. Thanks for all the support so far.
     
  7. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    The sentence above sounded familiar to me.
    I had trouble pairing the cards; but it was a HDD upgrade, to my S3-OLED TiVo.

    Time Warner's solution:
    a) Disconnect the Tuning Adapter from TiVo; Both, RG6 and USB cables.
    b) Connect the TW cable in directly to TiVo.
    c) send the pairing signal
    d) Viola! Authorization completed...
    e) reconnect Tuning Adapter, Enjoy...
     
  8. dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    Bizarre! But easy to do so definitely worth a try. If that works it suggests the TA isn't properly passing out-of-band (OOB) signals (FDC and/or RDC channels) between the TiVo and the cable plant. Or the coax cable between the TA and TiVo is defective. Or the OOB signal levels are marginal and just removing the TA from the path makes the difference. In either case I would expect operational problems even after the cableCARD is paired.
     
  9. hsuthard

    hsuthard New Member

    48
    0
    Feb 20, 2002
    Honolulu, HI
    That sounds amazing! I'm going to be trying that today, and if it works ill be sending some happy aloha your way, Teeps!
     
  10. whitepelican

    whitepelican New Member

    672
    0
    Feb 14, 2005
    Wow. You nailed that problem for me. I couldn't believe it was the incoming cable line since I only had the tiling problems on one frequency. But sure enough, the TW tech checked the signals out at the street and on the outside of my home and ended up running a new line from the street. Now the channels that were breaking up and showing 50-60% signal strength are all in the 90s. Apparently, I've had this problem for over a year now, but they move the channels around to different frequencies occasionally so I had never noticed it on a channel I actually watched.

    To the credit of the tech, as soon as I mentioned it was only one frequency that was an issue he asked "is it 550MHz?". When I told him he was correct, he said that that one is usually the problem as it is the "{something or another} frequency". I wish I remember what the term he used was.
     
  11. cwoody222

    cwoody222 Active Member

    11,132
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    Nov 13, 1999
    Buffalo, NY
    Bad news... Got a letter from TW today stating that they're moving DOZENS of more channels to SDV. THeyre supposedly "lesser watched" ones but they include popular ones like HBO (all), Showtime (all).

    This is gonna suck as more and more and more of my shows are recorded as black screens.

    TiVo...fix the stupid SDV adapter so it's more reliable!!!
     
  12. franzey

    franzey New Member

    49
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    Dec 16, 2004
    Dayton, OH
    I am not sure this is a tivo thing. I think TWC does the adapters. However I cannot agree more. I've had TWC out to my house 4 times because of various issues related to channels that are switched. It's becoming extremely annoying. The adapters works some of the time at best and support has almost no experience with them (nor do they care about them in my opinion). Twice in 4 months, I've had someone out and the support tech said mine is the only one he's ever worked with.
     
  13. cwoody222

    cwoody222 Active Member

    11,132
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    Nov 13, 1999
    Buffalo, NY
    I blame both since they created the technology together.

    They got it "sorta" working and then stopped.

    I don't bother reporting it to TW because the ONLY thing they do is offer to send a tech which is worthless and just a waste of my time.
     
  14. Dec 5, 2012 #5674 of 6277
    jsmata1977

    jsmata1977 New Member

    1
    0
    Nov 12, 2012
    I am new to TWC but not Tivo. I had my service hooked up after a move on Monday. All channels were working fine but then last night I noticed channels were no longer receiving signal, mainly TruTv & CMT as well as C-Span. Contacted TW and they said I needed to call and have my Tivo boxes activated on their service. Call the # and they have no idea what Im talking about or why the rep told me this info. Anyone know what is going on? I have basic cable lineup with no m-cards. I was told I didnt need them since I wasnt ordering premium channels. Was that incorrect info also? The same channels are out on both Tivos so I doubt its a hardware issue. Please help if possible! Im already fed up with TW after only a few days.
     
  15. Dec 5, 2012 #5675 of 6277
    cwoody222

    cwoody222 Active Member

    11,132
    0
    Nov 13, 1999
    Buffalo, NY
    My dad is upgrading this weekend to HD cable and trading his TiVo S2 for a Premiere.

    I had coached him on what to say to TW at their local office. Good thing because he said they insisted that "TiVo won't work with our equipment". He said if he hadn't known what I had told him for months he likely would have just ordered their DVR and returned his TiVo.

    It's almost 2013... why is this still happening?!?!

    I'm nervous they're not going to bring the CableCARD and/or SDV box for the install... I'm going to have to double-check.

    I'm going to be there for the install to see how big of an idiot the installer is.

    They also didn't know if the modem for their Internet service included a wireless router or not.
     
  16. Dec 5, 2012 #5676 of 6277
    tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    I assume you have plugged the coax cable directly from the wall to your Tivo and are receiving most of your Basic Cable channels via the old Analog signals. Based on the channels you're referencing and the fact you do not have a CableCard, these channels have likely been moved to a Digital only broadcast.

    The only way to receive these channels via your Tivo would be get a CableCard from TWC so that the Tivo can decode the encrpyted Digital signals for those specific channels.

    The on thing to consider would be that once you insert the CabelCard into your Tivo, you will then receive the Digital versions of all your Basic Cable stations, along with the copy protection that TWC annoyingly applies to every station they are legally allowed to (everything but the local broadcast stations, CBS, ABC, etc.). If you currently like to transfer shows to your computer or have another Tivo with which you use MRV and transfers shows between boxes, this will now be prevented for all stations other that the local broadcast stations.
     
  17. Dec 5, 2012 #5677 of 6277
    videobruce

    videobruce OTA is still alive

    348
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    Nov 30, 2012
    Buffalo NY
    The problem isn't the card it's their damn SDV and their TA's that apparently don't communicate!

    Here is their stated response to SDV;
    http://www.timewarnercable.com/en/r...witcheddi/does-the-tuning-adapter-work-w.html

    If that doesn't work here is the quote. Note, the Preimier is not listed.;
     
  18. Dec 5, 2012 #5678 of 6277
    SASouth

    SASouth Member

    59
    0
    Jun 5, 2004
    This is typical. TW has given you bogus information.

    Most cable channels, especially high definition channels, are now encrypted and in order to receive them you'll need to get an M-card for each Tivo. If Switched Digital Video (SDV) has been implemented in your area--and it is likely that it has--you'll also need a tuning adapter for each Tivo.
     
  19. Dec 5, 2012 #5679 of 6277
    tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    Yes, the Premiere is not listed, but that is a symptom of TW's ineptitude in general, as they haven't updated that particular FAQ entry since TA's were first introduced.

    I've had my CableCard and TA up and running with my Premiere for nearly 4 months now, with only one freeze on the TA, it has otherwise worked perfectly. I'm not defending TWC, I just dislike inaccurate generalizations.

    Besides, the OP only gets Basic Cable. This is not an SDV or TA problem, he can only be viewing Analog Cable without a CableCard, and the simple answer is that the three stations, which are relatively unpopular, have been moved to Digital Only and he needs only a Cable Card to view them. I find it highly unlikely that TWC has put Basic Cable stations on SDV yet.
     
  20. Dec 5, 2012 #5680 of 6277
    dlfl

    dlfl Cranky old novice

    6,997
    18
    Jul 6, 2006
    Near...
    jsmata1977,
    Please give your location (preferably add it to your profile so it shows on every post). Also, what model is your TiVo?

    True but the fact the channels he mentioned were received recently without CableCARD means those channels were available as analog signals, at least at that time.
    I think this scenario is the only one that fits the described situation. I believe it is typical for TWC to "simulcast" the basic SD channels (1-100) as both digital and analog signals. The two versions of each channel are on different frequencies but usually map to the same channel numbers whether you are tuning the analog or digital versions. When you have a CableCARD you get the digital versions only. Without CableCARD you get the analog versions.

    The tuning adapter will normally be furnished free of charge by TWC. The CableCARD will typically cost $2 per month. You can't assume anything about the quality of TWC support of TiVo's. The FCC has regulated good support and the Cable Cos maintain they are giving it. But the reports of bad support keep rolling in.
     

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