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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. teasip

    teasip Member

    521
    0
    Aug 24, 2002
    I called TWC back this afternoon and spoke with another individual. He told me that the complex is contracted for "standard", i.e.-"red/green" channels on channel guide. I printed out the channel guide for her, setup the account (order number), and will be picking up an M card CC and TA tomorrow. I read somewhere that Austin, Tx. was the first city to switch over to SDV and need the TA's. In addition, he was even able to tell me that the complex gets 10 mbps internet so we should be good to go. I've got an Airport Extreme and Express packed up just in case so we should be set. They charged me a whooping $2.32/mo. for the service. I don't know that we'll be able to eat :).
     
  2. teasip

    teasip Member

    521
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    Aug 24, 2002
    Don't think I got the Cisco TA to work since all I ever got was the 8 flashes. Left it for daughter to deal with since I couldn't tell that it got her any more channels than what she got off the CC. CSR was wrong. Internet speed was 3 mbps and there were no instructions provided at move-in on how to connect. Turn on laptop, search networks, and there it was. It had you create an account.
     
  3. dlfl

    dlfl Cranky old novice

    6,996
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    Jul 6, 2006
    Near...
    To paraphrase Claude Rains' character in "Casablanca": A TWC CSR gave you bad infomation? I'm SHOCKED! :cool:

    A TA with 8-blinks will never do anything useful since that code means it isn't authorized, which requires signals sent from the cable plant. I suspect the distribution system in the apartment doesn't transfer the OOB signals the TA uses to communicate (two-ways) with the cable plant. Can your daughter find anyone else in that building that uses a TiVo with a TA and CableCARD successfully? I also have trouble believing that basic cable channels require a TA (i.e., use SDV). I suspect they're distributing analog versions of the channels, which means you don't even need a CableCARD.
     
  4. SASouth

    SASouth Member

    59
    0
    Jun 5, 2004
    I had the EBS take over my Tivo and not display any message today at 12:30 PM.

    Anyone else with an M-Card in your Tivo seeing this happen besides me and dlfl?
     
  5. cwoody222

    cwoody222 Active Member

    11,132
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    Nov 13, 1999
    Buffalo, NY
    I agree here.

    I bet the apartment complex is getting analog versions of channels (and therefore don't need a CC or TA).

    However, they are probably also getting the local HD stations which would require a CC to properly map the channel guide data but would not require a TA.

    I'd try the TiVo just with a coax attached and see what happens. If you can get all the channels you're supposed to, no TA needed.

    If they can also tune the HD locals (may be on odd channel numbers) then ask TW to provide a CC for those (if they want them). The CC will cost $2.50/mo or so.
     
  6. teasip

    teasip Member

    521
    0
    Aug 24, 2002
    Thanks for the assistance, and confirmation, from my walk through TWC land. I ran out of time on Saturday to try it without the TA but had suspected this. Don' know of anyone else in the complex that she is friends with, that much less has a TiVo (remember, dads are stupid at this stage of life and aren't allowed any "inside" information). I did find the HD versions of her locals, as well as HD broadcasts of HGTV and either USA or some other national cable broadcast in that range. I will text her today and ask her to try the coax directly to the TiVo and bypass the TA.
     
  7. dlfl

    dlfl Cranky old novice

    6,996
    16
    Jul 6, 2006
    Near...
    What's your location? I'm in Englewood (northwest of Dayton). I had an EBS "takeover' at 10:25 am on the same day. The takeover behavior varies each tiime it happens. This time I got a totally black screen and no audio, no scrolling message (and as always no response to the remote control). I was watching, on a delayed basis, a program that started recording at 9:20 am and which was still recording at the time of the EBS. I later played back the program content recorded at the time of the EBS and there was no interruption at that point. Totally erratic behavior. On prior occasions the EBS has substituted two minutes of C-SPAN in recordings!
     
  8. kevin120

    kevin120 New Member

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    Mar 15, 2008
    There would not be anything blocking the OOB channel as it is in 70MHz~ range and if they have internet the apartment complex is upgraded to handle digital cable. I have not heard an apartment complex blocking the OOB carrier.
     
  9. dlfl

    dlfl Cranky old novice

    6,996
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    Jul 6, 2006
    Near...
    You're probably right, although I see that the OOB freqs used by my TA are 104 MHz for FDC and 19 MHz for RDC.

    I read somewhere that some splitters that work fine in the downstream direction have too much attenuation going the other way (i.e., for the RDC signal). If an amplifier is being used, the same kind of issues would apply, I would think.
     
  10. SASouth

    SASouth Member

    59
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    Jun 5, 2004
    I'm in Springfield. I've seen similar to what you describe during live TV. On occasions when I'm watching a show that was recording when the EBS takeover occurred I sometimes see C-SPAN, other times I see a black screen with a message, sometimes none at all. It's consistently inconsistent.

    One thing consistent is that it alway seems to happen at a critical moment in whatever I happen to be watching at the time. :mad:
     
  11. clatrell

    clatrell New Member

    4
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    Oct 7, 2008
    I'm staggered by this. I spent hours with various techs trying to get that channel authorized, and even the guy at the cablecard office said it could not work with my Tivo Premiere.
     
  12. dlfl

    dlfl Cranky old novice

    6,996
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    Jul 6, 2006
    Near...
    You must be new to TWC service. I repeat what I said a few posts back:
    To paraphrase Claude Rains' character in "Casablanca": A TWC CSR gave you bad infomation? I'm SHOCKED! :cool:

    I went through the "staggered" phase years ago -- I'm at the "resigned" phase now (i.e., having a definite cord-cutting contingency plan in place) . ;)

    Note I also am on TWC SW OH. I don't take it personally. TiVo support is a PITA to them, forced on them by the FCC, and has a negative impact on their bottom line. If more than 1% of their subscribers used TiVo's it might be a different story.
     
  13. JimWall

    JimWall New Member

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    Oct 19, 2002
    I had problems with tuning adapter and I suggest a truck roll to have TWC check the signal strength coming into your apartment and from TA to Tivo.
    I have had issues in my condo where coax underground had water damage which was rerun free and also the coax cables that ship with the tuning adapters are cheap and pick up interference on some of the same frequency as the digital signals. TWC replaced those.
    Of course splitters weaken signal and some amplifiers do a poor job and actually amplify the noise. TWC replaced my store bought amplifier with one from TWC at no charge.
     
  14. clatrell

    clatrell New Member

    4
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    Oct 7, 2008
    Well, resigned yes. I remain constantly surprised however at the new approaches to screwing customers, particularly Tivo customers. Just to satisfy my curiosity, I brought home a TW stb yesterday. The interface is as terrible as I remember it being five years ago, and naturally they couldn't even authorize those 3d channels without sending a tech. It's going back.
     
  15. a17z

    a17z New Member

    12
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    Nov 21, 2007
    SoCal
    Anybody have any issues with TWC (SoCal) today? My Tivo HD was working fine last night and then this morning I had no picture. I tried resetting, double check connections..nothing. I contacted TWC and they tried sending a new signal but that didn't work. They sent someone over immediately and they said that they updated something on their end last night (something with their network). He tried everything to get it going but couldn't. Swapped out my single-stream cable cards for a multi-stream too. He's going to his office to tomorrow research it more. Anyone else have this problem?
     
  16. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    Yes!
    Yes I have and it continues this morning.

    An observation:
    I am getting some HD channels in the 400 range. But not the locals 402, 404, 405, etc.

    Please include city and state in your profile
    SoCal is too broad; where in SoCal are you located?
     
  17. Teeps

    Teeps Active Member

    1,664
    4
    Aug 16, 2001
    Torrance,Cal...
    As of 1200 hours today the problem in Torrance is resolved.

    I also requested that Time Warner credit my account for 2 days outage.
     
  18. a17z

    a17z New Member

    12
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    Nov 21, 2007
    SoCal
    Me too. The tech came out to do some work this afternoon and he discovered it was already up and running. thanks!

     
  19. spankdog

    spankdog New Member

    1
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    Feb 17, 2008
    orange, ca
    I am having this problem now. Socal TW customer in the city of Orange. Woke up this morning to no picture and just a gay screen on both drives. When I change channels it just says channell unavailable. Channel up down, manual enter, hd, sd and nothing. rebooted several times, unplugged TA, and nothing. During this time the system was set to update and the update finished and was successful but again no picture. I rebooted again as I walked out the door for work so I am hoping for a miracle when I get home.
     
  20. dlfl

    dlfl Cranky old novice

    6,996
    16
    Jul 6, 2006
    Near...
    LOL. Is that similar to a gray screen -- or does this define some other kind of image? :p (Sorry, couldn't resist.)
     

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