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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. MC Hammer

    MC Hammer New Member

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    Jul 28, 2011
    Cisco or Motorola TA?
     
  2. dlfl

    dlfl Cranky old novice

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    Cisco STA1520
     
  3. CoxInPHX

    CoxInPHX COX Communications

    2,350
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    Jan 14, 2011
    Phoenix, AZ
    S-Card Menu and MMI Screens
    Checking activation and authorization to display the current channel
    http://support.tivo.com/ci/fattach/get/72399/
    "The ECM count will be greater than zero and will increase every few seconds if the CableCARD is entitled to decrypt the current channel (i.e., your account is subscribed to the channel). If the CableCARD is activated, but you are not subscribed to this channel, the ECM count will not increment, and you will not see video on this channel."

    M-Card Menu and MMI Screens
    Checking if the CableCARD is subscribed to the channel
    http://support.tivo.com/ci/fattach/get/72397/
     
  4. dlfl

    dlfl Cranky old novice

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    Thanks! In the TiVo support pages no less, and I missed it! Note that (at least on my TiVo, with S-cards) in order to see the ECM count increment you have to exit the screen and return, to refresh the count.

    So now I'm still wondering: what makes both my CableCARD's simultaniously lose authorization on ALL channels occasionally?
     
  5. dlfl

    dlfl Cranky old novice

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    I noticed the OS software build date for the two S-Cards (CableCARDs) in my TiVo HD was 2006 (!). So I decided to swap them for a single M-Card (and save $2/mo. in the bargain.)

    Called TWC support and a very efficient, knowledgable and pleasant fellow named "Jason" arranged for me to swap the cards at one of their stores. There are four stores in my area but none of them are closer than 10 miles to me. I picked the most convenient location (Tipp City) and he (said he) messaged them and they verfied they had the m-card in stock.

    When I showed up at the Tipp City store I was immediately informed they never stocked CC's there (!) and no one there had communicated with "Jason" about it. The agent was able to see notifications that Jason had made on my account and she informed his supervisor of all the trouble he had caused me -- so hopefully he will be royally thumped for his incompetence.

    As Jason should have known, only one of the four stores in my area stocks CC's (Dayton Mall) and of course it is the store that is furthest from me and 20 miles from the Tipp City store. Thus I ended up spending two hours and driving 50 miles to get my m-Card. I will mention the Tipp City agent said she entered a $10 credit on my account as partial compensation.

    Anyway, with the efficient help of the national self-install desk, I got the m-card installed quickly without having to re-do guided setup. Now I'm just hoping I get that follow-up survey call about my satisfaction with Jason. ;)

    And I notice the OS build date for the new card is 2011. I can always hope some of the tuning and gap problems I've recently posted here may be eliminated.
     
  6. dlfl

    dlfl Cranky old novice

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    Too early to be sure (4 days) but it looks like the problems are either gone or at least much reduced after replacing two (old) s-cards with one m-card. If so, my theory is the older cards took longer to respond when communicating with the TiVo and caused timeouts.

    However I encountered a new problem immediately after swapping the cards. Twice in three days, while watching a recorded program, the following sequence occured:

    1. The video/audio being watched went away and was replaced by a combination of blank screen and live video from a channel that wasn't selected on either tuner. The video was sporadic, blinking on and off.
    2. There was no TiVo response to remote control clicks, although the yellow light was responding.
    3. This continued for about 2 minutes then operation went back to normal.
    4. At least on the second occurence the 30 minute buffers on the tuned channels had 2-minute sequences of the "mystery" channel inserted instead of the commanded channel.

    Was it the new CableCARD? Was my HDD failing? I had just checked the power supply for voltages and bulging caps so I ruled that out.

    Last night I power-cycled both the TiVo and the TA just as a precaution, since I hadn't done that after swapping the CC's. Shortly thereafter, an Emergency system message took over the TiVo and it dawned on me the effect of this exactly matched the previous two weird events, except now the emergency message banner was displayed. The same "mystery" channel was shown in the background for a few brief seconds while a blank screen was shown most of the time.

    I recalled that both weird events occured at times when an emergency message would have been likely -- major storms were passing through our area.

    I don't think these are proper responses to emergency messages but I gather that can be caused by improper signals from the cable co. Could TWC send me improper signals? Perish the thought! :rolleyes:
     
  7. SASouth

    SASouth Member

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    Jun 5, 2004
    Those are definitely Emergency Broadcast System messages taking over your Tivo. It's happening to me on my Tivo Premiere Elite that has an M card. The mystery channel is the CSPAN SD feed.

    It doesn't happen on my HD Tivos with S cards. I just get the message scrolling across the screen like it should.

    It's very frustrating to be locked out of my Tivo while it does this nonsense. It's not even functional most of the time.

    TWC needs to fix how they are doing EBS for M Cards because this is annoying and doesn't even properly display the EBS message.

    BTW, get used to this because happens to my Elite even when they're running an EBS "weekly" test that seems to occur daily.
     
  8. dlfl

    dlfl Cranky old novice

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    IIRC you also are in the TWC SW Ohio region and we were fellow sufferers of the more-than-one-year 8-blink TA authorization indignity. Yes the "mystery" channel is the C-SPAN SD feed for me too.

    To be honest, I am just so relieved that this problem is a combination of my (newly installed) m-card interacting with TWC's incompetence (i.e., not my TiVo or its power supply or its HDD) that I'm **relatively** happy. ;) That is, as long as the EBS messages don't happen too often! Frankly, I'd be afraid that if they tried to fix this, they might do more harm than good.
     
  9. SASouth

    SASouth Member

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    Jun 5, 2004
    You recall correctly. The TA nightmare took way too long to get fixed and wouldn't you know it, just when the CSRs finally get trained on how to send the proper hit to reauthorize they fix it for good.

    You can count on the EBS messages happening at least once or twice a week. Sometimes more. They even hit us when the alert isn't in our area. Just wait until one of your recordings gets hosed because of them. You're going to LOVE that. :)
     
  10. clatrell

    clatrell New Member

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    Oct 7, 2008
    Can someone explain to me why Time Warner cannot provide 3d channels to Tivo owners? I received Tivo notification earlier this evening that channel 1333 had been added to my lineup, then an hour later I received notification that it had been deleted. As far as I understand, there is no technical reason why Tivo can't record 3d channels. But when I called, the answer was simply that Time Warner "does not provide support for 3d on cablecards."
     
  11. Aug 4, 2012 #5591 of 6277
    cwoody222

    cwoody222 Active Member

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    Nov 13, 1999
    Buffalo, NY
    While I do not know if TW actually supports receiving 3D channels with CableCARDs, that message you received had nothing to do with it.

    The channel listing TiVo uses is not TiVo-specific, it's just based on your geography. The fact that it was added then deleted just means it was a mistake.

    I have some 3D channels in my listing, you may too if you check. Go look in Channels You Receive in Settings.
     
  12. Aug 5, 2012 #5592 of 6277
    SASouth

    SASouth Member

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    Jun 5, 2004
    I'm getting the NBC Olympics 3D channel from TWC in the Dayton, OH area and it works fine on my Tivo Premiere Elite with an M card. I don't know of any other 3D channels that work, though.
     
  13. Aug 5, 2012 #5593 of 6277
    teasip

    teasip Member

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    Aug 24, 2002
    Quick question if I may? Daughter heading back to college next weekend in Austin and her new apt. complex provides TW basic cable. Since there apparently are no cable boxes involved, as best I can tell, will she still require a CC to utilize our second TiVoHD with lifetime? Since I haven't been in an apartment for decades I'm not sure how they currently disperse their cable provider signal. I presume "yes", but I wanted to try to find out beforehand. TWC-Austin wasn't able to assist me since they couldn't comment on the complex setup.
     
  14. Aug 5, 2012 #5594 of 6277
    dlfl

    dlfl Cranky old novice

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    What setup do other apartment residents use? Do they have cable co boxes (and what type)? Or do they just plug the cable directly into their TV's?
     
  15. Aug 5, 2012 #5595 of 6277
    teasip

    teasip Member

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    Aug 24, 2002
    Don't know for sure. My daughter said that a friend who lived in the complex "Had to go pick something up from TW". Who knows? I thought I'd try and see if anyone with Austin connections living in an apartment complex (The Block on 23rd specifically) with "free basic cable" was using a TiVo. If it requires the tuning adapter, and based on what I'm reading here about it freezing up/needing to be reset, it may be easier to do without. I personally have FiOS and all we need here is the CC.

    Update: Looks like I'll be needing a TA and a CC for her to use the TiVo. TA appears to be free whereas the CC is $2/mo..
     
  16. Aug 6, 2012 #5596 of 6277
    cwoody222

    cwoody222 Active Member

    11,132
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    Nov 13, 1999
    Buffalo, NY
    A friend here (not in Austin) has included TW cable at his apartment. He does not need a CableCARD for his TiVo.

    However, he WOULD need a CableCARD if he wanted to get the local stations in HD (the only HD stations included for free). Right now he can tune those channels but there's no Guide Data. The CC would be needed to map the channels properly.

    I suspect it'd be similar in Austin.
     
  17. Aug 6, 2012 #5597 of 6277
    teasip

    teasip Member

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    Aug 24, 2002
    Thanks! I haven't had a chance to ask my daughter yet what she found out today.
     
  18. Aug 9, 2012 #5598 of 6277
    dlfl

    dlfl Cranky old novice

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    Did you (or anyone in the TWC SW Ohio region) get an EBS message interruption at about 8:25 am edt this morning? I was watching (later) a recording that spanned that time and it suddenly switched to the CSPAN channel for 2 or 3 minutes then back to the program I was recording. That's ALL that happened. No EBS message scrolled across.

    I haven't noticed very many EBS messages since I switched to an m-card, but the other one that I did notice within the last two weeks at least had a message that scrolled.
     
  19. SASouth

    SASouth Member

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    Jun 5, 2004
    I wasn't watching at that time. However, I can tell you that I've seen exactly what you describe on more than one occasion. Sometimes once or twice a week.

    I believe that it is the EBS system getting triggered. For what reason I don't know since no message is displayed when it happens.

    One thing I know for sure is that it is extremely annoying when it happens and you're watching live. It effectively locks you out of your Tivo and you can't do anything while they have control for two or three minutes. Grrrrr.
     
  20. kevin120

    kevin120 New Member

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    Mar 15, 2008
    I would go ahead and get a tuning adapter as TWC has in the past and might still be putting some of the basic tier channels on SDV also the HD channels are free so if she has an HDTV the tuning adapter would be need for the expanded basic channels in HD as they are included with the package at no additional charge.

    Also some of the expanded basic channels are digital only and available with a cablecard or stb only.
     

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