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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. bobrt6676

    bobrt6676 Member

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    Dec 31, 2007
    Huber...

    This is my 4th CC/TA. I have had the issue with TA's where I have to channel up/down to get the station to tune ( usually HGTV/or DIY) but have not missed any recordings thankfully.
     
  2. cwoody222

    cwoody222 Active Member

    11,132
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    Nov 13, 1999
    Buffalo, NY
    Missed tunes isn't a problem that's going to be fixed by getting new hardware. It's a flaw in the SDV implementation itself.
     
  3. Fofer

    Fofer XenForo Rocks! TCF Club

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    Oct 29, 2000
    Yuck. SDV sounds like a nightmare. If TWC in my area implemented that, that would be the final push I need to just cancel cable TV and go OTA only.
     
  4. dlfl

    dlfl Cranky old novice

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    Near...
    Yes... although it isn't clear to me who's implementation is at fault, the cable co or TiVo? Since neither TiVo nor the cable cos provide any transparency on this issue, we are left guessing. As an example of how tricky the issue might be, it could be a timeout period in the TiVo software, i.e., the tiime TiVo waits after requesting a channel before retrieving the tuning info (e.g., frequency) from the tuning adapter. Perhaps TiVo set this timeout period per the SDV spec but the actual cable co implementation sometimes takes a little longer. Technically this means the fault is the cable co's. However if Tivo could fix it by just increasing that timeout period, I fault them for not doing so. I know beyond a doubt that TiVo has been aware of this problem for literally years by virtue of PM's I have had. Regardless of the cause, we are left in the middle holding the bag. Just another brick in the cut-the-cord wall.
     
  5. cwoody222

    cwoody222 Active Member

    11,132
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    Nov 13, 1999
    Buffalo, NY
    I have a Series 3 so I have two CableCARDs, even if they're M-Cards.

    Is there a way within the TiVo menus to see if I have M-Cards or S-Cards? I'm thinking of upgrading to a Premiere and I want to know if I already have the type of card I need without having to pull the TiVo out of my rack.

    Also, I know this has been asked before but I forget the answer... assuming I do have an M-Card can I just swap it into the new Premiere and it'll work? Or I'll have to call TW to have them set it up? Will there be any problems (ha!) since the card is provisioned for the S3?

    I'd like to make the upgrade as smooth as possible, preferably without a truck roll and a visit to TW (except to drop off one of my existing CableCARDs).
     
  6. cwoody222

    cwoody222 Active Member

    11,132
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    Nov 13, 1999
    Buffalo, NY
    I took the cards out and they're MCards. And TiVo.com says I should be able to just put it in the new Premiere. Here's hoping...
     
  7. SCSIRAID

    SCSIRAID Active Member

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    Feb 2, 2003
    Vero Beach, FL
    You can plug them in... but they will have to be reauthorized in TWC system since the Host ID is different.
     
  8. scole250

    scole250 Member

    807
    5
    Nov 8, 2005
    Goldsboro, NC
    I recently had TWC Whole House DVR installed at my house in Goldsboro, part of the RDU TWC system. All the DVRs and receivers are Samsung units. All the units occasionally fail to tune channels or receive On Demand programming. The regular channels, which I assume are switched, give message that channel is not available at this time. When On Demand doesn't work, it works a while trying to get the feed, then just goes blank. I'm not sure the Tivos and tuning adapters are the problem or whole problem. TWC has issues with their own equipment.
     
  9. dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    Interesting..... Do you sometimes miss recordings (presumably) due to such tuning failures? I agree this seems to point the finger at TWC rather than at TiVo. Have you complained to TWC about this? If so, how have they responded?
     
  10. SCSIRAID

    SCSIRAID Active Member

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    Feb 2, 2003
    Vero Beach, FL
    A new piece for the puzzle... The newer version of TA code added some more info in the 'SDV session info' screens. There is now a 'retune' count field associated with each session. Ive caught the failed tune red handed a couple times lately and in both cases the 'retune' field was nonzero. This suggests that the initial tune fails and is retried successfully but perhaps the protocol between TiVo and TA doesnt allow for that situation...

    If you catch it red handed... have a look at the sessions screens for nonzero 'retune'.
     
  11. scole250

    scole250 Member

    807
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    Nov 8, 2005
    Goldsboro, NC
    We've only had it for about a month or so and my wife does most of the recording so I'm not aware of missing any recordings. Haven't reported that issue to TWC yet.

    I'm on their "Signature Home Service" plan which is supposed to be top notch. I get to call a different number than regular subscribers and go directly to a "Personal Service Rep". This saves much more time. Instead of having to navigate a menu or be bounced from one CSR to another, it only takes a minute to be told they don't know what the issue is and schedule a tech visit :up:

    I called once a few weeks ago to report that the boxes had to be rebooted at least once a week. They scheduled a tech visit for 5-9pm the following Monday. That Monday around 5:30 my mobile rang, but it was in another room and I missed the call. There was no caller id info and the caller didn't leave a message. I had forgot about the TWC service call until about 30 minutes later. I thought it was probably the tech. I called the number, but got no answer. The voice mail message did not identify the person as a TWC tech so just hung up. The tech never called back and I never got call back from TWC. I'm not impressed.

    I went with the TWC whole house DVR because MRV/multi-room-streaming is important to us and TWC has taken that away. (Doesn't sound right does it? Switch to TWC because they ruined your Tivo service?) I'll definitely go back to Tivo when they overcome the MRV/CC byte issue via streaming. I do like the On Demand though. At least half of the programs we recorded on Tivo were for my son. He watches all he wants on the On Demand channels now. Maybe one day TWC and the other cable companies will work out a deal with Tivo. The cable companies should focus on delivering the content and let Tivo present the content, all of it.
     
  12. Fofer

    Fofer XenForo Rocks! TCF Club

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    Oct 29, 2000
    Oh, geez. That TWC even has a "Signature Home Service" to try and upsell is kind of appalling. This is cable TV, not some concierge at a high-end hotel. :rolleyes:
     
  13. Fofer

    Fofer XenForo Rocks! TCF Club

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    Oct 29, 2000
    I'm under the impression this has already been addressed, with the latest system software that was recently released... so long as you have multiple TiVo Premieres.
     
  14. cwoody222

    cwoody222 Active Member

    11,132
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    Nov 13, 1999
    Buffalo, NY
    Still doesn't help TiVo ToGo. I don't want to stream unit-to-unit, I want to transfer shows to my iPhone/iPad for watching on airplanes.

    Time Warner only allows me to do that with local broadcast channels.
     
  15. cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    Ugh. I was really hoping not to have to call them because I'm scared they'll screw it up :(
     
  16. Fofer

    Fofer XenForo Rocks! TCF Club

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    Oct 29, 2000
    Ah, gotcha. There's certain promise in this prototype unit, demoed at CES.



    I hope the early reports aren't true and that when/if it is released, it's NOT limited to the home LAN only. I'd like for it to work like Slingbox, and be accessible via WiFi (or 3G!) anywhere.
     
  17. cwoody222

    cwoody222 Active Member

    11,132
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    Nov 13, 1999
    Buffalo, NY
    I saw that and it looks awesome! I also hope it's not home LAN only. But I have a Slingbox anyway (but I'd sell it for an integrated TiVo box instead).

    I did buy my Premiere last night. Haven't called TWC for the CableCARD swap yet. I don't even have a coax running to it yet. So right now it's stuck, un-activated (in SDUI), but at least it has the latest software.

    Hopefully the CableCARD swap will be painless. TWC help via Twitter gave me the 866 CableCARD number to call. I may not get around to it until the weekend.
     
  18. cwoody222

    cwoody222 Active Member

    11,132
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    Nov 13, 1999
    Buffalo, NY
    I called TW to swap my CableCARD (M-card) from my Series3 to my new Premiere.

    I was pleasantly surprised that it was a painless procedure. The worst part was the 20-25minute time spent on hold.

    The operator I got was very knowledgeable. She had me unplug the card from the Premiere so she could unpair it. Then had me reinsert it and she sent it some info. I had to read her off some numbers from screens (which she referred to by the exact menu names in the TiVo UI) and then explained that it would take about 20 minutes before the screens showed the cards were authorized.

    That's exactly what happened. A few of my channels seemed to take a bit longer to come up but within 30 minutes or so everything was showing up like it should have.

    She even unpaired my extra card I don't need now so I can return it to an office this week.
     
  19. Mar 5, 2012 #5559 of 6277
    EmmettC

    EmmettC New Member

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    Oct 31, 2006
    Don't know if anyone here can provide any assistance, but I just an hour speaking with several TWC Reps concerning my disappearing channels. Yesterday, a very rude customer service rep managed to get them back up by sending a signal out and having me hard reboot my TiVo Series 3 HD. This morning, they were gone again. Spoke with two reps this morning, one being a "Level 3" rep. I was able to get some channels back, but not all of them (I do know that when this has happened in the past, it sometimes takes a couple of hours for all the channels to show up.) I just took the additional step of hard rebooting the TiVo box again and swapping out the USB connection of the tuning adapter and my wireless adapter. This always seems to work, but I don't think that I should be having to do this EVERY TIME my SDV Channels disappear. Can anyone here shed some insight into this? The Level 3 Rep suggested that I swap out my tuning adapter for a new one, which I'll do later this week, but I'm worried about that not being properly authorized and having the same issue all over again.

    I'm at the end of my rope with Time Warner and can't wait for FIOS to be available in our building (our board is already looking into this!)

    Thank
    Emmett
     
  20. Mar 6, 2012 #5560 of 6277
    cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    EmmettC,

    A few questions to help troubleshoot...

    - are you sure the channels you're losing are SDV channels? (to make sure the SDV adapter is the problem)

    - what error message do you get onscreen when you lose a channel? When it happens do you lose ALL SDV channels or just some? If it's just some, I don't see why the USB connection could be the issue

    - do you know the software version of your adapter?

    - how is your adapter connected? (just via USB or coax too?)

    - try hard cycling the power in this order... unplug both TiVo and adapter and disconnect USB. Plug in adapter. Wait for solid green light. Plug in TiVo. Wait for it to fully finish booting. Connect USB and get onscreen confirmation that it's connected. Go test channels in Settings.
     

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