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Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.
No, it's not working yet. Still rebooting and losing Auth after anyone at TW attempts to fix it.
If it is a Cisco Tuning Adapter I posted yesterday a list of messages to help troubleshoot them. Hope this may help.
Cisco Tuning Adapter Status Troubleshooting
Call TW when the installer is trying to leave and ask TW to send someone back out immediately to complete the job. If not, demand a refund for their botched job.
Hellooo. A couple of days ago I bought a Tivo Premiere Elite and have been trying to get it up an running for 3 days now. So far I have tried 5 Scientific Atlanta cable cards, and all have failed. Every one of them has said "Not Staged" and the tech support people from Time Warner have been unable to get any of them staged. The most recent fellow from Time Warner is telling me that he thinks the entire crop of cable cards from Time Warner at 23rd Street in NYC is messed up, and that I should go to a different Time Warner office to get my next card. So then I went uptown and grabbed 2 cards fom a different location and I was told the same thing by the tech on the phone. Has anybody ever heard of such a thing?
Now I have an appointment for tomorrow with a person to come out with hopefully several cards with the chances one might be able to be staged.
Suggestions? Ideas? Anything that may help me to know when the TW person shows up?
Have the TiVo Cable Card hotline number and have the installer call that.
The cards are likely just fine but they're morons and are setting them up wrong and then blaming the hardware.
It's a "free" install. You do have to make noise to get any help from TW. My tuning adapter issues were not escalated until I started tweeting to @TWCableHelp and posting here.
The national CableCARD hotline is 1-866-532-2598. I received an immediate response from @TWCableHelp on twitter. Do you also have a tuning adapter box?
This is good advice. I planned to make a video of the latest install to document the incompetence, but the installer seemed unstable so I decided against it. There is no effort on Time Warner's part to allow Tivo/CableCARD integration with their network. Very few people are willing to track down the national CableCARD hotline number on tivocommunity.com and tweet about their issues, so the current policy of ignoring Tivo/CC makes sense from a business standpoint.
OTA digital works great with the Tivo. It's true that Time Warner is doing their best to subvert Tivo's efforts to penetrate their DVR market.
According to a TW employee I spoke with, more channels will be SDV in the future.
A friend of mine recently downgraded from Dish network to Time Warner's broadcast cable in order to lower his TV subscription costs. He purchased a TiVo Premiere for his DVR. I have two TiVo's at my house connected to an OTA antenna. So, while I can advise him about the TiVo, I can't really give him much advice about how to make it work with TWC.
He's only on broadcast cable - the lowest available package. I recall reading that he can make use of a cablecard to map out the broadcast HD channels that are required to be carried on the broadcast package.
First, am I correct so far?
Second, does he also need a tuning adapter to take advantage of the broadcast cable package?
Thanks in advance.
I made the jump to Elite yesterday. It's been 2 years since my TivoHD CC install(bit of a lenghty process requiring a truck roll and a $20 charge). So I was a little apprehensive. To my surprise TWDayton has made great strides. I went to the Dayton Mall store and asked for a Cable card install kit. After putting it on my account(10min. process) I took the kit home with my Elite. setup the Elite, got all the updates before installing CC. Installed CC and called the TW number provided and after a 10min. hold a very friendly and knowledgable tech had me up and running in 10 min. No glitches. no issues, all stations working immediately. Wow could not have been easier!!!
Does the Elite handle SDV without a tuning adapter? TW Austin wouldn't let me do a self install for the CableCARD and tuning adapter. Self install is definitely the way to go.
This is good news. I'm in the Dayton area too. But I can't help reacting with "it's about time and it's too little too late". I know from your location that, as for me, a trip to the Dayton Mall store is at least a 50 minute round trip. Then you waited 20 minutes total at the store and on the phone. Thus more than 70 minutes of your time, plus the car expenses of a 30 mile round trip.
You didn't mention a Tuning Adpater. (??)
Also make sure the installer uses the correct 12V AC adapter. My installer used the wrong power adapter and the TA would reboot before completely initializing.
Tuning adapter is part of the CC self install "kit" cablecard, TA, instruction sheet and cables.
70 mins. yes, but better than waiting for a truck roll, followed by 3 hours of a tech that's clueless!!
I could have gone to the Leo street office, much closer, but don't care for the neighborhood. Or could have asked them to ship the kit, did not want to wait.
Mine is a Liteon, model# 4019611B
Same specs and model# listed on the Cisco 30 Watt Set-Top Power Supply
Nominal Output Voltage +12 V
Output Voltage Tolerance +/- 5 percent (11.4 to 12.6 V)
Minimum Load Current 0 A
Maximum load Current 2.5 A
Output Power Max Load 30 Watts
Peak Load Current 2.5 A
A serioius self install kit ... I'm impressed! (Although it should have been available two years ago.) Do they still include the cheesy short cable that used to come in the TA boxes, which my installer threw away and immediately replaced with a good cable he made up?
The Leo street TWC store??? That's downtown Dayton, right? I never heard of any Dayton store other than the one at Dayton Mall.
EDIT: After only five minutes searching on the TWC web pages I see there is indeed a store on Leo street that provides self-install "services" (as they call it). There also is one at Tipp City. For me, and I suspect for you, this is actually closer than the Dayton Mall, although still probably a 40 minute round trip.
Leo St is in north Dayton. The cables for the TA in my kit are good quality. I forgot about the Tipp City office but I was coming back from Cincy on 75 so it was an easy stop at the time. And so far 4 days into it my Elite has been problem free. 4 tuners, so sweet!
Hope your good experience continues! Is this your first TiVo using a TA? If not I wonder if you have had the "SDV tuning problem", and how frequently?
This is where a SDV channel fails to tune until you retry (e.g., channel up/down) one or more times, and it can cause scheduled recordings to fail due to "no video signal was present". I have this and lose 1 or 2 recordings a week due to it.