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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Feb 1, 2012 #5521 of 6277
    5thdan

    5thdan New Member

    12
    0
    Jan 24, 2012
    No, it's not working yet. Still rebooting and losing Auth after anyone at TW attempts to fix it.
     
  2. Feb 2, 2012 #5522 of 6277
    CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    If it is a Cisco Tuning Adapter I posted yesterday a list of messages to help troubleshoot them. Hope this may help.

    Cisco Tuning Adapter Status Troubleshooting
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=482537
     
  3. Feb 2, 2012 #5523 of 6277
    cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    Call TW when the installer is trying to leave and ask TW to send someone back out immediately to complete the job. If not, demand a refund for their botched job.
     
  4. Feb 3, 2012 #5524 of 6277
    Dying Lemur

    Dying Lemur New Member

    3
    0
    Feb 2, 2012
    Hellooo. A couple of days ago I bought a Tivo Premiere Elite and have been trying to get it up an running for 3 days now. So far I have tried 5 Scientific Atlanta cable cards, and all have failed. Every one of them has said "Not Staged" and the tech support people from Time Warner have been unable to get any of them staged. The most recent fellow from Time Warner is telling me that he thinks the entire crop of cable cards from Time Warner at 23rd Street in NYC is messed up, and that I should go to a different Time Warner office to get my next card. So then I went uptown and grabbed 2 cards fom a different location and I was told the same thing by the tech on the phone. Has anybody ever heard of such a thing?

    Now I have an appointment for tomorrow with a person to come out with hopefully several cards with the chances one might be able to be staged.


    Suggestions? Ideas? Anything that may help me to know when the TW person shows up?
     
  5. Feb 3, 2012 #5525 of 6277
    cwoody222

    cwoody222 Active Member

    11,132
    1
    Nov 13, 1999
    Buffalo, NY
    Have the TiVo Cable Card hotline number and have the installer call that.

    The cards are likely just fine but they're morons and are setting them up wrong and then blaming the hardware.
     
  6. Feb 3, 2012 #5526 of 6277
    5thdan

    5thdan New Member

    12
    0
    Jan 24, 2012
    It's a "free" install. You do have to make noise to get any help from TW. My tuning adapter issues were not escalated until I started tweeting to @TWCableHelp and posting here.
     
  7. Feb 3, 2012 #5527 of 6277
    5thdan

    5thdan New Member

    12
    0
    Jan 24, 2012
    The national CableCARD hotline is 1-866-532-2598. I received an immediate response from @TWCableHelp on twitter. Do you also have a tuning adapter box?
     
  8. Feb 3, 2012 #5528 of 6277
    5thdan

    5thdan New Member

    12
    0
    Jan 24, 2012
    This is good advice. I planned to make a video of the latest install to document the incompetence, but the installer seemed unstable so I decided against it. There is no effort on Time Warner's part to allow Tivo/CableCARD integration with their network. Very few people are willing to track down the national CableCARD hotline number on tivocommunity.com and tweet about their issues, so the current policy of ignoring Tivo/CC makes sense from a business standpoint.
     
  9. Feb 3, 2012 #5529 of 6277
    5thdan

    5thdan New Member

    12
    0
    Jan 24, 2012
    OTA digital works great with the Tivo. It's true that Time Warner is doing their best to subvert Tivo's efforts to penetrate their DVR market.
     
  10. Feb 3, 2012 #5530 of 6277
    5thdan

    5thdan New Member

    12
    0
    Jan 24, 2012
    According to a TW employee I spoke with, more channels will be SDV in the future.
     
  11. Feb 4, 2012 #5531 of 6277
    mjh

    mjh Re: Member

    613
    0
    Dec 19, 2002
    A friend of mine recently downgraded from Dish network to Time Warner's broadcast cable in order to lower his TV subscription costs. He purchased a TiVo Premiere for his DVR. I have two TiVo's at my house connected to an OTA antenna. So, while I can advise him about the TiVo, I can't really give him much advice about how to make it work with TWC.

    He's only on broadcast cable - the lowest available package. I recall reading that he can make use of a cablecard to map out the broadcast HD channels that are required to be carried on the broadcast package.

    First, am I correct so far?
    Second, does he also need a tuning adapter to take advantage of the broadcast cable package?

    Thanks in advance.
     
  12. bobrt6676

    bobrt6676 Member

    187
    0
    Dec 31, 2007
    Huber...
    I made the jump to Elite yesterday. It's been 2 years since my TivoHD CC install(bit of a lenghty process requiring a truck roll and a $20 charge). So I was a little apprehensive. To my surprise TWDayton has made great strides. I went to the Dayton Mall store and asked for a Cable card install kit. After putting it on my account(10min. process) I took the kit home with my Elite. setup the Elite, got all the updates before installing CC. Installed CC and called the TW number provided and after a 10min. hold a very friendly and knowledgable tech had me up and running in 10 min. No glitches. no issues, all stations working immediately. Wow could not have been easier!!!:D
     
  13. 5thdan

    5thdan New Member

    12
    0
    Jan 24, 2012
    Does the Elite handle SDV without a tuning adapter? TW Austin wouldn't let me do a self install for the CableCARD and tuning adapter. Self install is definitely the way to go.
     
  14. dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    This is good news. I'm in the Dayton area too. But I can't help reacting with "it's about time and it's too little too late". I know from your location that, as for me, a trip to the Dayton Mall store is at least a 50 minute round trip. Then you waited 20 minutes total at the store and on the phone. Thus more than 70 minutes of your time, plus the car expenses of a 30 mile round trip.

    You didn't mention a Tuning Adpater. (??)
     
  15. 5thdan

    5thdan New Member

    12
    0
    Jan 24, 2012
    Also make sure the installer uses the correct 12V AC adapter. My installer used the wrong power adapter and the TA would reboot before completely initializing.
     
  16. bobrt6676

    bobrt6676 Member

    187
    0
    Dec 31, 2007
    Huber...
    Tuning adapter is part of the CC self install "kit" cablecard, TA, instruction sheet and cables.
    70 mins. yes, but better than waiting for a truck roll, followed by 3 hours of a tech that's clueless!! :D
    I could have gone to the Leo street office, much closer, but don't care for the neighborhood. Or could have asked them to ship the kit, did not want to wait.
     
  17. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Mine is a Liteon, model# 4019611B
    Same specs and model# listed on the Cisco 30 Watt Set-Top Power Supply
    http://www.cisco.com/en/US/prod/collateral/video/ps8611/ps8650/ps8663/7010514.pdf

    Output Specifications
    Nominal Output Voltage +12 V
    Output Voltage Tolerance +/- 5 percent (11.4 to 12.6 V)
    Minimum Load Current 0 A
    Maximum load Current 2.5 A
    Output Power Max Load 30 Watts
    Peak Load Current 2.5 A
     
  18. dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    A serioius self install kit ... I'm impressed! (Although it should have been available two years ago.) Do they still include the cheesy short cable that used to come in the TA boxes, which my installer threw away and immediately replaced with a good cable he made up?

    The Leo street TWC store??? That's downtown Dayton, right? I never heard of any Dayton store other than the one at Dayton Mall.

    EDIT: After only five minutes searching on the TWC web pages I see there is indeed a store on Leo street that provides self-install "services" (as they call it). There also is one at Tipp City. For me, and I suspect for you, this is actually closer than the Dayton Mall, although still probably a 40 minute round trip.
     
  19. bobrt6676

    bobrt6676 Member

    187
    0
    Dec 31, 2007
    Huber...
    Leo St is in north Dayton. The cables for the TA in my kit are good quality. I forgot about the Tipp City office but I was coming back from Cincy on 75 so it was an easy stop at the time. And so far 4 days into it my Elite has been problem free. 4 tuners, so sweet!
     
  20. dlfl

    dlfl Cranky old novice

    7,005
    19
    Jul 6, 2006
    Near...
    Hope your good experience continues! Is this your first TiVo using a TA? If not I wonder if you have had the "SDV tuning problem", and how frequently?
    This is where a SDV channel fails to tune until you retry (e.g., channel up/down) one or more times, and it can cause scheduled recordings to fail due to "no video signal was present". I have this and lose 1 or 2 recordings a week due to it.
     

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