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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Stormspace

    Stormspace Electrocuted by TiVo

    5,171
    0
    Apr 13, 2004
    Hartsville, SC
    It took week and half and four truck rolls to get mine working all to be ditched because TWC started copy protecting everything and TiVo was too slow fixing it's bugs for me to get any real use from them via mrv.
     
  2. dlfl

    dlfl Cranky old novice

    6,997
    17
    Jul 6, 2006
    Near...
    I caught one in the act tonight but didn't have time to get pics before the recording time ended. It was recording blank video, program and signal lock were NO, no PID's, and the SDV frequencies for the affected tuner in DVR and TA diagnostics did not agree. The recording history said it failed because of no video signal.

    For whatever reason, this hasn't been happening as often for the last week or two, but I will catch another one and get the pics eventually. Since Premiers have the same problem, TiVo may have more incentive to fix it.
     
  3. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Yup.... same as I get. I wish I had a USB analyzer so I could tell whether it was the TA or TiVo that messed up.

    Was this an S3 or THD?
     
  4. dlfl

    dlfl Cranky old novice

    6,997
    17
    Jul 6, 2006
    Near...
    THD
     
  5. dlfl

    dlfl Cranky old novice

    6,997
    17
    Jul 6, 2006
    Near...
    Got one! Attached 2 pages of DVR Diagnostics and 1 page of TA Session Info for the channel in question. The other tuner was on an OTA channel so it was easy to eliminate the diagnostic pages for that channel. Couldn't get a sharp pic of the TA page but it's legible.

    Again the TA and Tuner frequencies were different.

    EDIT: Again the Recording History said not recorded because no video signal.
    Also, after the recording time was over the channel successfully tuned -- it appears that each start/stop of a scheduled recording involves a retune, even if a tuner is already sitting on the desired channel. At that time both the tuner and TA frequency were 579 MHz, i.e., what the TA was reading during the failed recording. This suggests the TA gave the correct frequency but the tuner wasn't using it. (Well actually it could just indicate a USB communication problem as you mentioned.)
     

    Attached Files:

  6. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Ding Ding Ding... we have a winner.... :D
     
  7. m_jonis

    m_jonis Member

    625
    0
    Jan 3, 2002
    Albany, NY
    I had one happen too. I went into the DVR diagnostics on the Tivo and both channels looked the same EXCEPT the PID values were blank on the one that hadn't tuned. Other than that, they both looked identical (but I did not take a picture, so it's possible the frequencies were different).
     
  8. DrWho453

    DrWho453 New Member

    311
    0
    Jul 16, 2005
    Raleigh NC
    Does anyone know of any reason why Time Warner Cable in Raleigh NC would not allow me to transfer my cable cards from the Raleigh Office to the Henderson NC office other than bad customer support?

    I lost my job back in July and I am moving back into my parent's house in Warrenton while I look for a job. I moved my Tivo series 3 to Warrenton and wasn't sure if the cards would still work or not. I have not had any problems using the cable cards in Warrenton. Now that I am getting ready to cancel the cable in Raleigh, both Raleigh and Henderson are telling me I can not transfer the cards over and have to get a technician to come out and install new cards. I really don't want to go back through the process again but I don't see a choice. I just don't know if this is just greed on TWC part or if there is some technical reason that they can't be moved even though the work perfectly right now.

    Thanks
     
  9. Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    well it is likely that the areas are in two different rate centers or are supplied by two different headends. That would be my guess
     
  10. Jun 7, 2010 #4790 of 6277
    dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    Was there some change in the Austin TWC system? I left it unattended over a week and my last successful recording on a cablecard channel was May 28. Since then not a single cablecard channel recorded. All the antenna recordings worked, so I know the Tivo is on and operating.
     
  11. Jun 7, 2010 #4791 of 6277
    mmcgown

    mmcgown New Member

    120
    0
    Feb 7, 2002
    Austin TX
    A possibility: we had a rather major thunderstorm pass through on June 2 and lots of folks lost power for a bit. It took me several tries to get my TiVo and SDV channels back to normal.
     
  12. Jun 8, 2010 #4792 of 6277
    jmfirestone

    jmfirestone New Member

    47
    0
    Dec 31, 2007
    Colfax, NC...
    I have an issue currently - TWC is making their second call to my house tonight.

    Series 3 HD - all of a sudden started rebooting itself about 5 days ago. After much searching and toubleshooting, including TiVo support call - it turns out the only time my TiVo has an issue is when it is trying to tune in one of my HD channels, i.e. 540 - NBCHD.

    If the cable line is not connected OR if my TiVo is only tuning in lower channels (50, 100, etc) it is perfectly fine and functions normally.

    As soon as I switch to 540 (or 520 CBShd etc.) the audio/video starts skipping , pixelating and the TiVo locks up. I can't change channels, get into or move through menus, etc. If I disconnect the cable line while this lock up is happening, the TiVo returns to working normally within 30 seconds.

    I used the signal meter check on the TVo and the signals in those high channels are peaking at 100. Tivo support confirms that this appears to be a signal related issue. I call TWC and they send a guy out.

    Not surprisingly - the guy knows nothing about TiVos and also didn't follow the instructions on the WO, where I told them I also needed them to bring a new tuning adapter to replace the one I have that isn't working properly. The guy tells me the signals are perfectly fine for their equipment and doesn't even understand the signal meter that TiVo has since their signal stuff is all i the +8 to -12 range.

    After a 1 hr call, with him spending most of the time on the phone with someone, he schedules a new call for tonight, where he will bring a new tuning adapter and also someone else with TiVo experience.

    Anyone have any ideas if this IS a signal issue? It seems like it, since the only time the TiVo acts up is when it is trying to tune those HD channels. Is there anything I can make them check or say to them to get them to understand that it is THIER issue and not my TiVo?
     
  13. Jun 8, 2010 #4793 of 6277
    rafeco

    rafeco New Member

    6
    0
    Sep 26, 2006
    Yesterday Time Warner North Carolina (Raleigh, specifically) changed the positions of nearly all of their channels for digital cable customers. I use a Tivo Series 3 with two CableCards and a Tuning Adapter, and the whole thing seems to have gone south since the changeover.

    Anyone gotten things working with the new lineup? I don't believe Tivo has updated the channel listings on their end, and I'm not sure if there's more I'll need to do on my end. My wife is not going to be happy if this change prevents her from seeing the Glee finale.
     
  14. Jun 8, 2010 #4794 of 6277
    Grumock

    Grumock New Member

    412
    0
    Dec 16, 2008
    Nowhere...
    rerunning the guided setup as though it was new did not get your channels in line with the guide information?
     
  15. Jun 8, 2010 #4795 of 6277
    mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC
    As of early this morning (in Cary but we're supposed to change at the same time, as I understand it), the old channels were all working and the new line-up was not showing up if I tried to to guided setup.
     
  16. Jun 8, 2010 #4796 of 6277
    rafeco

    rafeco New Member

    6
    0
    Sep 26, 2006
    Running Guided Setup now. It's been "Preparing" for an hour or so.
     
  17. Jun 8, 2010 #4797 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    I ran guided setup on one of my units last night and pulled the new lineup. It was working fine after the lineup changed midday sometime.

    Starting on my second TiVo now....
     
  18. Jun 8, 2010 #4798 of 6277
    notting

    notting Member

    66
    0
    Dec 15, 2005
    Chapel Hill, NC
    They're staggering the deployment across NC? (Chapel Hill's not supposed to change until next Wednesday.) Well, I'm sure that will go off without a hitch.
     
  19. Jun 8, 2010 #4799 of 6277
    RTPGiants

    RTPGiants New Member

    109
    0
    Mar 12, 2007
    Durham, NC
    Good luck to those who are swapping today. Durham isn't until next week. I want to know what to prepare for.
     
  20. Jun 8, 2010 #4800 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    My THD with TA just completed cleanly.... S3 still in progress.
     

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