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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Sep 30, 2006 #461 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
    0
    Sep 14, 2006
    Brooklyn, NY
    Yes! I've seen a couple positive Brooklyn posts, and several more in Manhattan. I'm 11231 (Carroll Gardens), so if they can do Brooklyn Heights and Park Slope, maybe the whole damn borough won't be too far behind. Keeping my fingers crossed for a successful install tomorrow (and you too, Macsamurai!) :D
     
  2. Sep 30, 2006 #462 of 6277
    thein

    thein New Member

    15
    0
    Sep 26, 2006
    As you suspect, you are being fed a line of BS.

    I am on TWC in Durham ... same system but different branch. Discovery HD, TNT HD & HBO HD work fine for me in one of my cable cards but not the 2nd. I am going to call and try to get it addressed when I have the energy. I don't subscribe to the HD Suite so dont get ESPNHD or HDNet.

    Keep fighting the good fight.
     
  3. Sep 30, 2006 #463 of 6277
    ingenue007

    ingenue007 UNLUCKY W/TW AUSTIN

    111
    0
    Aug 22, 2005
    TW Austin

    This is horrible. Tech is out and he says I can't guarantee you will get channels. What?! Plus other idiot has lodged a cable card stuck in my tivo. I HATE TIME WARNER
     
  4. Sep 30, 2006 #464 of 6277
    guerra6880

    guerra6880 New Member

    8
    0
    Sep 29, 2006
    Austin, TX
    Working with TWC in Austin, TX I have found that with a CC with OS Build 2.3.149s2 (0) May 2005, I would end up in the endless "Waiting for CP Auth" but once I went to two cards with 2.3.149.2 Jul 2005, all channels came done and I am now able to get full service on all non-SVD channels.

    It only took 2 visits, 3 phone call and 2 web chat sessions to get them to believe me that I knew what I was talking about.
     
  5. Sep 30, 2006 #465 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
    0
    Sep 14, 2006
    Brooklyn, NY
    FINALLY! Almost success in Brooklyn. GREAT tech arrived 15 minutes early (!!!!) for a 10am to 2pm install. Had done 6 S3s this week. 20 minutes later I'm good to go, except I don't have any premium HD channels yet, but he said this could take some time. Both tuners are up and running. Hope it goes as well for the rest of you with appointments today!!
     
  6. Sep 30, 2006 #466 of 6277
    jhwpbm

    jhwpbm Member

    82
    0
    Feb 28, 2002
    Texas
    Are you still in A/B land (i.e. Dallas) or in single-cable Nirvana (i.e., suburbs). I had the understanding that the TiVo S3s would not work with a dual-cable drop.
     
  7. Sep 30, 2006 #467 of 6277
    ingenue007

    ingenue007 UNLUCKY W/TW AUSTIN

    111
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    Aug 22, 2005
    yeah so now i have no channels and a stuck cable card which the tech says will probably be un-removable and require time warner to replace the unit. WHAT
     
  8. Sep 30, 2006 #468 of 6277
    Lisa898

    Lisa898 New Member

    35
    0
    Jan 29, 2005

    He's at my place now. He says he's going to another one right after this. He totally seems to know what he's doing.
     
  9. Sep 30, 2006 #469 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
    0
    Sep 14, 2006
    Brooklyn, NY

    Yep - if it's the same guy, he's really great.

    Note: Key to a successful install: Both cards that failed last week were from 2004. This time he brought cards from June 2006 that hadn't been used yet.
     
  10. Sep 30, 2006 #470 of 6277
    ingenue007

    ingenue007 UNLUCKY W/TW AUSTIN

    111
    0
    Aug 22, 2005
    does anyone know of a number other than 512-485-5555 for time warner austin? i need to get in touch with someone high at time warner for all the BS the techs have done; everytime you call it's a 30+ minute wait. this is a nightmare.
     
  11. Sep 30, 2006 #471 of 6277
    Lisa898

    Lisa898 New Member

    35
    0
    Jan 29, 2005

    I'm pretty sure its the same guy. He started talking about how the guy he just did was telling him about the messge boards?

    Did he leave your place before you ran guided setup?

    THere are a bunch of stations I'm not getting, are you getting everything?

    I'm not getting anything except basic cable (ie pretty much local over the air networks). The cable guy says it takes awhile for the rest of the channels to show up. We shall see.

    ETA took about an 45 minutes, but all the stations popped up at once, first on one card then the other. I've got all the stations I subscribe to now, which includes almost everything.
     
  12. Sep 30, 2006 #472 of 6277
    NetJunkie

    NetJunkie New Member

    3,566
    0
    Feb 19, 2003
    Charlotte, NC
    "Will get channels" or some channels? You'll lose some channels like the west coast feeds. As for the lodged card, get some pliers. The eject button on the CC slot doesn't work. Then, don't let them insert the cards. I did both of mine myself with the tech there.
     
  13. Sep 30, 2006 #473 of 6277
    ingenue007

    ingenue007 UNLUCKY W/TW AUSTIN

    111
    0
    Aug 22, 2005
    On card 2, I am loosing local NBC channel. One card 1, I loose almost every local channel, TNT, DiscoveryHD, UNIHD. All I care about are upper HD channels. I don't even really watch analog channels except for FX. Tech says basically he can't get channels to work and implying that I will never get all my channels and I should go back to digital box and that cable cards are a 'new' technology that Time Warner doesn't fully support. He's an idiot just like everyone else there.

    I'm not dislodging the card until the tech comes. If he breaks it, they are paying for it.
     
  14. Sep 30, 2006 #474 of 6277
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    Sounds like you got an idiot. Reach in the bowl and pick another one. If that doesn't work, escalate.
     
  15. Sep 30, 2006 #475 of 6277
    guerra6880

    guerra6880 New Member

    8
    0
    Sep 29, 2006
    Austin, TX
    I have all of my 1500's and all of my 1600's on TWC ATX = HBO HD, SHO HD, CIN HD, UNI, HDNet, HDNET MV, INHD, INHD2, TNT HD, DSC HD, ESPN HD, KLRUDT, KLRUDT2, CBS HD, NDC HD, ABC HD, FOX HD

    PM - I can give you the cell # of the guy that came out here this morning and you can try and see what he can do for you. He didn't really all that much but he was willing to let me "drive" the show and tell him what to say to his backline staff.

    Edit - Forgot to mention that he was actually TWC staff and not some 3rd Party
     
  16. Sep 30, 2006 #476 of 6277
    skweaz

    skweaz New Member

    71
    0
    Feb 19, 2004
    Austin, TX
    You can try this one: 485-6201
     
  17. Sep 30, 2006 #477 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
    0
    Sep 14, 2006
    Brooklyn, NY
    I ran guided setup after he left. Same here with me, only basic channels. I checked the cablecard menu and both still say "waiting for CP authorization" which is the reason why. That should be a phone call solution though if it doesn't come through soon. Glad your box is at least set up.

    Anyone know how long it takes for your premium channels to get through to the cards?
     
  18. Sep 30, 2006 #478 of 6277
    guerra6880

    guerra6880 New Member

    8
    0
    Sep 29, 2006
    Austin, TX
    Once I had CP Auth Recieved it took about 5 mins to get the full channel download. I have figured out that if you are able to "Test Channel" immediately and not have to wait for the Channel download then you are not properly decrypting the content and therefore not fully authorized yet.
     
  19. Sep 30, 2006 #479 of 6277
    Lisa898

    Lisa898 New Member

    35
    0
    Jan 29, 2005

    I don't think it should say waiting for authorization. I had that before he left (the cards said authorized). I had waiting for EMMs, but that's gone now too. I've got everything now. He said he was going to call you to check your stations, assuming it was you.

    When the channels came in, it all came in at once.
     
  20. Sep 30, 2006 #480 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
    0
    Sep 14, 2006
    Brooklyn, NY
    Thanks! Calling TWC now. I think I just need to get authorized.
     

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