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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Sep 29, 2006 #441 of 6277
    mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC
    I have two S3s that will be installed next week. Even though it is a new cable install, they still told me $43/device for the install (at least it wasn't per-card). So as long as they can get your instlal done in less than 51.6 minutes, you'll get off cheaper than I will for the first box... :p
     
  2. Sep 29, 2006 #442 of 6277
    SoBayJake

    SoBayJake New Member

    407
    0
    Feb 6, 2002
    Los Angeles, CA
    I am former Comcast in Los Angeles. I was told the "usual" install fee was $28 (not per card), and they had no problems with it being a TiVo.

    The CSR seemed to know exactly what it was, and all. The work order listed the two cards, but the install guy (seems a nice guy, altho a little nervous putting them in something other than a TV) claimed the work order only indicated one. Luckily, he had more cards in the truck.
     
  3. Sep 29, 2006 #443 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Be prepared for a 4 * $43 charge as I would be willing to bet that that is what you are gonna get. They are probably still stuck in the 1 cablecard per device mentality. Hopefully they show up with 4 (or more) cablecards. I hope it works out for ya but be prepared.... :)
     
  4. Sep 29, 2006 #444 of 6277
    mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC

    The lady on the phone knew of the S3 and knew it needed two cards so I'm hoping for the best (even some TVs I've seen say they take two cards now, for PIP/POP I presume).
     
  5. Sep 29, 2006 #445 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Really? I hadnt heard of a two cablecard TV but it does make sense.

    Ive got my fingers crossed for ya... let us know how it works out.
     
  6. Sep 29, 2006 #446 of 6277
    FireflyFan88

    FireflyFan88 New Member

    33
    0
    Sep 12, 2006
    Success in Latham NY (Albanyarea)! The tech checked my levels (good), then called the "head end." A few minute later. Presto! All my channels are working.
     
  7. Sep 29, 2006 #447 of 6277
    macsamurai

    macsamurai TiVoSamurai Too!

    84
    0
    Dec 30, 2001
    Brooklyn...
    Another day in Brooklyn, NY...

    I had a real live "code man" call me from the main office this morning and we spent about 45 minutes verifying the serial numbers and host IDs, device compatibility tables, etc, as well as checking all the account codes on my account that dictate what packages I have, channels I should be receiving, etc. The public affairs rep who is shepherding my case called me shortly after to see if we made any progress. Sadly we didn't. She is arranging for a field foreman who has been on the job for 10+ years and is already familiar with my specific case to pay me a visit tomorrow and we're going to try replacing the CableCards again.

    Fingers crossed, but hard not to be discouraged after 2 weeks of no progress. I will give kudos to the TWCNYC Public Affairs department for keeping me well informed, and calling me back when they say they will as opposed to the complete lack of cooperation and information I was getting from the plain old customer service supervisors.
     
  8. Sep 29, 2006 #448 of 6277
    spsmyk

    spsmyk New Member

    11
    0
    Dec 3, 2002
    So after watching this thread grow, I figured I would call before I ordered my S3 to ensure that I understood Binghamton TW policy. Called last week, got a rep that said "Sure you can pick them up at the office - come down when convenient". Placed my order at cc on Tuesday night, cleared with my wife that I would spend Saturday reworking the Entertainment system and she and my daughter should clear out for the afternoon. Had it sent two day so I could beat the weekend as the next three weekends we are out of town...

    In a bit of a panic yesterday thinking TW would find a way to mess up my precisely planned project, so I called back and was informed that of course I could do the install myself - "Come on down and pick them up at your convenience".

    Walked in today at lunch (to an insane line) and waited for 35 minutes. I'll give you one guess as to the response I got:

    "I'm sorry. We have to roll a truck and do the install. We can be there between 12 and 5 next Friday".

    :(

    My best laid plans again thwarted by TWC.
     
  9. Sep 29, 2006 #449 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
    0
    Sep 14, 2006
    Brooklyn, NY
    REALLY sorry to hear that as I am scheduled for another cablecard install attempt tomorrow. Hang in there, we will not be defeated.

    And I very much agree that, although not in public affairs, the supervisors from TWCNY that I have been dealing with over the past week have been great and very responsive. The CSRs will get you nowhere. Good luck.
     
  10. Sep 29, 2006 #450 of 6277
    szohn

    szohn New Member

    13
    0
    Sep 13, 2006
    It seems I'm the first TW customer in the Akron/Canton ohio area to have a tivo install. And it went pretty well.

    When I first called for the appt, they had already gotten a memo that the S3 exisited and would support them. The Tech arrived at 10:00 for a 10-Noon appointment. Followed by 3 other trucks and 4 techs, it seems they all wanted to see how the install would go and learn how to do it. I was happy to oblige.

    First card required firmware upgrade and 2 calls to the office to have the emm's sent.
    Second card was DOA
    Third card required firmware upgrade and 1 call.

    All my channels worked.

    Hats off to TW Akron/Canton:
    They had a company wide memo about supporting tivo
    The primary tech researched the product before arrival, brought extra cards and was told to not to schedule anything else after so any issues could be addressed.
    Sent additional techs so they could learn the process for future installs.

    Overall they created a very satisfied customer.

    (oh and after a brief demo of the tivo interface and features one tech said he was going to buy one too)
     
  11. Sep 29, 2006 #451 of 6277
    Diacritical

    Diacritical Member

    129
    0
    Jan 10, 2003
    Brooklyn...
    Brooklyn TWC here...

    TWC rep just left -- this was his fourth TiVo install and he seemed to know what he was doing. Right now, card 2 is functioning perfectly and card 1 is still waiting for CP Auth. They will dispatch someone else tomorrow morning if it does not come up before 6:00PM this evening (one hour from now). We saw pixilation and dropouts on WPIX HD (711), but he re-terminated the cable and it cleared right up.

    They are getting a *lot* of cable card installs. The most common mistake according to this guy was caused by having two host ids in the box. Now the people in the head office know thatthey need different ones, so its going smoother this week than last. There was no attempt to sell me anything or to get me to keep their box.

    Other than the problem with card one still not authorizing, it was a fairly smooth install.
     
  12. Sep 29, 2006 #452 of 6277
    macsamurai

    macsamurai TiVoSamurai Too!

    84
    0
    Dec 30, 2001
    Brooklyn...
    Finally! A semi-successful install in 11201 (aka Brooklyn Heights for the rest of you). Hopefully third trip is a charm for me tomorrow. I really think TWCNYC should pool us all together and send the same handful of guys that seem to get it right to other TiVo installs nearby in each neighborhood. I'd think it would be so much more efficient!

    Was your installer named Lewis or Juan, by any chance?
     
  13. Sep 29, 2006 #453 of 6277
    Diacritical

    Diacritical Member

    129
    0
    Jan 10, 2003
    Brooklyn...
    It was Enoch. Funny... when I saw 11201, my first thought was "How does he know my zipcode... then I remembered my neighborhood was in every post. :eek:

    I think they either got a number wrong for card one (most likely) or the card itself has a problem. For now, I have most of my local recordings using OTA and the cable ones off of another other TiVo. It's hard to tell it which tuner to use -- and only one gets all the stations.
     
  14. Sep 29, 2006 #454 of 6277
    ingenue007

    ingenue007 UNLUCKY W/TW AUSTIN

    111
    0
    Aug 22, 2005
    TW Austin

    OK cable guy just left. Took about 1 hour. I currently have just digital package. I get some, but not all HD channels which is all I really care about. First cable card 1 was recognized and picked up channels, but second one wasn't. Called to office to pair and re-pair fixed it. After calling a couple times to office about some channels not showing up, some more show up but others still don't. The tech is telling me it will take ~ 1 hour for all channels to show up. We will see.

    BTW I have 2 scientific atlanta powerkey cable cards. They came in un-opened packaging. The piece of paper in it says copyright 2003; are these new or older cards?
     
  15. Sep 29, 2006 #455 of 6277
    danator

    danator New Member

    43
    0
    Sep 18, 2006
    TWC, Dallas. :up:

    Long story short,

    1st trip, 2 cards working but both didn't get the premium except Starzhd and tnthd

    2nd trip, took some works!! 1st worked right away but 2nd card took several hits, swapping locations card to make it worked.

    Card ver 4.15, displaying messagge something about host only has one way RF capability. That card doesn't work for me. It never received any signal to begin with, could be bad card?

    Both card ver 4.05 worked just fine
     
  16. Sep 29, 2006 #456 of 6277
    ingenue007

    ingenue007 UNLUCKY W/TW AUSTIN

    111
    0
    Aug 22, 2005
    ugh time warner tech coming out again tomorrow. i am missing 1 channel on one card and 7 or 8 on the second. ugh.
     
  17. Sep 29, 2006 #457 of 6277
    rrman

    rrman New Member

    45
    0
    Mar 5, 2005
    Upstate New...
    I just ordered my Tivo Series 3 last Thursday night, and it shipped on today (Friday). I should get it by Tuesday. Time Warner is coming on Thursday to install the CableCards.

    Can folks summarize what they've done to setup the TiVo?

    I'm thinking, before the installer comes, I should setup the TiVo to the point where I get the latest Tivo firmware/software upgrade and confirm that everything works. Then, I'll get the CableCards installed. I can't really get any channels OTA, though. How do I verify that BOTH CableCards work properly and get all the channels? Do I record one show, and then use the 2nd card to check all the channels, and then start a second recording, and then un-record the first recording and check all the channels with the first CableCard? Oh, yeah, I assume I transfer my lifetime to the S3 first, right? I've heard folks having a lot of hassle if they get the $6.95 plan with the S3 only to transfer their lifetime to the S3.

    Thanks.
     
  18. Sep 29, 2006 #458 of 6277
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio

    I got mine on Wednesday arround 11 am and had it up by 1:00 pm (including lunch and a run to Target to get a digital optical cord). Oh, I have to mention the digital optical I got at Target was the last one of this brand they had. Monster. :) 4ft cable marked down as a close out, price $6.50.

    Anyway I hooked everything up, played with it for one day and signed on for service. Cards won't be here until Wednesday, but that's ok in case you don't know if you run a scan you get still get some HD, just no info, you have to do a manual record.

    Set that puppy up.
     
  19. Sep 29, 2006 #459 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    There is a test channels function in the cablecard menu to let you make sure that the cablecard is decoding your digital and premium stuff. Just check it in the menu for each cablecard.

    Agree.. before installer comes, go thru guided setup with your basic cable.
     
  20. Sep 29, 2006 #460 of 6277
    rasandefur

    rasandefur New Member

    7
    0
    Sep 28, 2006
    Chapel Hill, NC
    Beposito -- Did you ever get this worked out? I'm also at TWC Raleigh customer, and they came out today, and I'm having the exact same problem as you are. I get the local HDs and channels 1-100, but not the 110 -200. Both of my cards say they are authorized. However, card one still says it is "Waiting on EMMs". If you have any luck, could you pass along the information to me? Thanks!
     

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