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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. mercurial

    mercurial Retro-Av

    17,166
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    Oct 17, 2002
    Caraleigh, NC
    I've never seen either of my S3's or my THD ask about a CC firmware upgrade. Also, I've never seen or heard (though I can't catch 100% of the posts) of an issue where the RS corrected/uncorrected count was high with the described glitches and a restart sent the counts to zero and corrected everything. One of those channels (HGTV HD) is not SDV (at least to my understanding) and the other (Food TV HD) is so I did not post in the TA or SDV threads.

    I will agree with you that maintaining these boxes (especially the S3 in the basement rec room that gets infrequent direct viewing these days) is a pain. Usually my issue is sync with the TA going wonky (won't tune channels) requiring a reboot of each. Shoot, I almost want to put all the TAs and S3/THDs on X-10 controllers and just reboot them at some "safe" time late at night 2-3 times a week... :p Although the other day, for the first time, I turned on the TV and it was on the "press select" dialog for a live SDV channel that had timed out and when I pressed Select, it actually requested and got the channel tuned. Maybe the gradual update are actually fixing things.
     
  2. abredt

    abredt West Valley TW L.A.

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    Nov 4, 2004
    I'm in Northridge and got a letter from TW telling me that SDV is coming Nov. 12, 2009. There was a HUGE list of channels on the reverse side of the letter.

    I guess I'd better hook up my TA one day before then.
    CB
     
  3. kevin120

    kevin120 New Member

    47
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    Mar 15, 2008
    are you using a motorola tuning adapter?
     
  4. abredt

    abredt West Valley TW L.A.

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    Nov 4, 2004
    It's a Cisco STA1520 Tuning Adapter. I haven't attached it yet.

    All advice is appreciated.

    Thanks, CB
     
  5. JimWall

    JimWall New Member

    92
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    Oct 19, 2002
    Better make sure TW has the Tuning Adapter S/N on your account so it will work
     
  6. Thess

    Thess Drive-By Poster

    57
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    Mar 23, 2002
    Durham, NC
    I'm in the TWC Durham NC area. I have a friend who lives about a mile away. We both have Tivo HDs and cablecards from TWC. He says he hasn't been able to tune FXHD for a few days; I can tune it fine. Given that he's restarted his equipment, what is the next step for him?
     
  7. SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    Call TWC Customer care and ask for the 'cablecard helpdesk'.
     
  8. JimWall

    JimWall New Member

    92
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    Oct 19, 2002
    I used to have channels randomly not appear and it was a weak signal. So check the signal strength
     
  9. mdblanke

    mdblanke New Member

    4
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    Oct 29, 2009
    Toledo, Ohio
    I know this is probably old news but I am having trouble with my new TiVo HD and getting all my channels. I had a TWC tech come out and instal 2 cable cards, first he tried just one, even though i requested a multi stream card, and that did not work so he put in a second one and final got that to work. After one day I no longer get all my stations. The channels that do not come in our from my digital package, for me channels 100-180 The cabe guy
     
  10. BruceShultes

    BruceShultes New Member

    406
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    Oct 2, 2006
    Albany, NY
    It sounds like TW doesn't have your cable card correctly registered to your account as well as all the TW packages that your account is supposed to be able to receive.

    If you don't have a tuning adaptor, it is also possible that the channels you cannot receive are SDV.

    Anyway, first call your local TW and see whether they can fix things at their end.

    Unless you don't have the tuning adaptor and there are SDV channels in your area, there should be no reason for them to send anyone out to your house again.

    Even if you need the tuning adaptor, in some areas it just gets shipped to you.
     
  11. Nov 2, 2009 #4411 of 6277
    dlfl

    dlfl Cranky old novice

    6,991
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    Jul 6, 2006
    Near...
    I was talking to a TWC rep last night and he noticed I was paying "full price" for my service and volunteered to put me on a "campaign" that would save me a few dollars. After a short delay he informed me that CableCARD customers are not eligible for the "campaign". I'm not surprised...:(
     
  12. Nov 2, 2009 #4412 of 6277
    pgreene8

    pgreene8 New Member

    47
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    Dec 31, 2005
    New York, NY
    Glad you brought this up. TWC seems to discriminate against CableCard customers with their pricing. Last February I switched to a new, cheaper package that was offered, but I could only qualify for the package by paying an additional $8.95 for a set top box that I don't use. On top of that there is a fee for the remote I don't use, plus the rental of the cable card as well as a "Duplication" fee because the card is considered somehow a second TV, or some other logic that makes no sense to me. I wrote a complaint to the Dept of Consumer Affairs which said it was not in their jurisdiction and should be submitted to the Public Service Commission.
     
  13. Nov 2, 2009 #4413 of 6277
    dlfl

    dlfl Cranky old novice

    6,991
    16
    Jul 6, 2006
    Near...
    Large organizations (private or government) tend to have very poor customer interfaces. There should be one contact point which can direct your issue wherever it needs to go. Instead you have to guess which part of them is the right place. TWC is this way too. Don't bother with their email or chat features unless your question is ultra simple -- they will waste your time then tell you to call some telephone number.
     
  14. Nov 5, 2009 #4414 of 6277
    rv65

    rv65 New Member

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    Aug 30, 2008
    The Ex Adelphia part of San Diego is getting SDV this month. This is the Motorola area which is in a northern part of San Diego. The more southern parts of San Diego use SA and Samsung boxes. I guess they'll start handing out Motorola TA's unless the Cisco one works with the Moto network.
     
  15. Nov 7, 2009 #4415 of 6277
    spepin

    spepin New Member

    35
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    Apr 12, 2002
    I'm in the Chino Hills area of San Bernardino County in So Cal. Last month, I upgraded my S2 to an HD. When it arrived, I went online to chat with a TWC CSR who told me that they don't offer M-cards and that I would need 2 S-cards. I asked about the price and she quoted me $2.75 each. She even had me hold while she confirmed it with someone. I later recapped the session and she once again confirmed $2.75 ea for a total of $5.50. When I got my bill, I was being chaged $4.75 ea. I called a CSR who told me that I was being billed incorrectly -- that the first card should be $2.75 and the second $4.75. I mentioned the chat transcript that I had quoting me $2.75 ea. He said I'd have to go into my local office with the transcript to resolve that. When I did this, I learned that he had not corrected the billing error, and furthermore, they refused to honor the quote, saying it was wrong and there's no way to change the price in the system. She says since I have other boxes on my account, one of them is the primary and that precludes the discounted pricing.

    Is there anybody else here from the same area who can confirm this pricing scheme? Also, anybody in the area who has an M-card installed? I'm beginning to think that they just don't know what a multistream card is. If you do have an M-card, is it priced as a single card, or as two cards?
     
  16. Nov 7, 2009 #4416 of 6277
    m_jonis

    m_jonis Member

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    Jan 3, 2002
    Albany, NY
    I'm sure they know what one is, but just refuse to provide one because they can make more money with 2 S-cards. Our local TW Albany office STILL tells people they don't have M-cards. You have to "know" someone at the TW Albany office, contact them directly AFTER you schedule your appointment, and then they'll give you an M-card. Amazing. Although not too surprising, IMO, given Time Warners track record.
     
  17. Nov 7, 2009 #4417 of 6277
    Mad Chemist

    Mad Chemist New Member

    24
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    Mar 22, 2004
    I'm with TWC in Chino Hills and have a one M-card in my TiVo HD. Nothing in the second slot. I am being charged $2.75 per month.
     
  18. Nov 7, 2009 #4418 of 6277
    kerobec

    kerobec New Member

    11
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    Apr 22, 2007
    Los Angeles, CA
    I just got an interesting letter from TWC here in LA announcing the rollout of a bunch more HD channels, as well as an increase in speed for their online service. It then goes on to say that one channel, KWHY, will only be available with digital equipment, and it will only be "viewable in a digital format that can be viewed using two-way capable Digital Cable equipment."

    Seriously, could that be written to be more PURPOSEFULLY confusing? Anyway, does this mean they're only rolling one channel out on SDV? That can't be right. How can they screw me over if they only move one channel to SDV?

    Has anyone else received a letter like this? The letter only makes one fleeting reference to a tuning adapter, and doesn't mention whether or not I'll be given the option to rent one from them. FWIW, I don't really need channel KWHY, so I'm not terribly concerned, but if this is the beginning of the end, well, then, I'd like a little more info.
     
  19. Nov 7, 2009 #4419 of 6277
    Fofer

    Fofer XenForo Rocks! TCF Club

    82,090
    286
    Oct 29, 2000
    Same exact boat here, kerobec. Same letter, same channel, same confusion, same thoughts.
     
  20. Nov 8, 2009 #4420 of 6277
    spepin

    spepin New Member

    35
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    Apr 12, 2002
    Interesting... Is your M-card considered your primary device? Do you have another cable box on your account that has the discounted primary device service? They told me that my cards don't qualify for the discounted price because I already have a primary device on my account. Looks like I have some calling to do... I thought they just didn't know what they were talking about when they said no M-cards... Guess I was right...
     

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