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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Oct 6, 2009 #4381 of 6277
    Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    You're right about the duel tuner option if it's a regular digital box, but if it's one of the DVRs they offer then it will have that ability. I can say with almost 100% certainty that the Manhattan area has not launched SDV. With that said it does not mean they will not be in the near future. I know that there are some areas in the country they are still beta testing the SDV on some DAC systems. Manhattan is using Motorola cards still if i am not mistaken which also means they are on a DAC system. It is however possible they have some overlay areas but not that i have heard of at this point. Overlay meaning where they are using both SA cards & Moto cards.
     
  2. Oct 6, 2009 #4382 of 6277
    SteadyEddieNYC

    SteadyEddieNYC New Member

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    Oct 5, 2009
    I called them back and asked for the "M" card and got transferred to a spacial dept- After being on hold for 45min I left them a message to call me back- The TWC HD box I am using now has the capability to record two shows at once- I am assuming that if I run tivo through that I can do with out the hassle of the setting up the cards- Would you agree?
     
  3. Oct 6, 2009 #4383 of 6277
    dlfl

    dlfl Cranky old novice

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    If you want your TiVo to be fully functional with dual-tuner capability you need a cable card (or two) -- unless you are using analog cable service -- which will not provide HD programming. I don't know how you would "run your TiVo through your cable box". Your TiVo needs to be able to select channels in order for its program guide data to work. It has only one cable input connector. The cable signal is split inside the TiVo for its two tuners. This is true whether the signal is analog or digital.

    Is your cable box a converter or DVR or what? What inputs and outputs does it have? How does it currently work?
     
  4. Oct 6, 2009 #4384 of 6277
    SteadyEddieNYC

    SteadyEddieNYC New Member

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    Oct 5, 2009
    Hi- Thanks for the replies- I have a Scientific Atlanta 8300 HDC- dvr cable box from TWC of NYC- the back of the box says it has multistream cable card- As it is now I can record two shows at once with that box- I just hate that box as its very slow and lags- thats why I bought the New Tivo HD- I have never used cable cards before- My old series 2 tivo I ran it through the cable box and it worked fine- I am trying to avoid the TWC of NYC nightmare that has already started- your thoughts?
     
  5. Oct 8, 2009 #4385 of 6277
    Cover2_26

    Cover2_26 New Member

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    Oct 8, 2009
    We have TWC in Bergen County, NJ. About a month ago I purchased an S3 to replace my S2 after buying a new HDTV. The install went off without a hitch and I had no problems. This past Monday, I came home to find that many of my channels had gone black. I rebooted Tivo and no change. Called TWC and csr said she didnt know about cable cards and I could schedule a truck roll to see what the problem is. Not satisfied, I visited this site as well as Tivo's site to get educated on what could be the problem. Checked all of the diagnostics and nothing appears to be wrong with the unit. I called TWC again, and the csr said I would need a tuning adapter. fast forward, I try going to my local TWC and am told that they don't use those any more and that I would need to schedule a service appointment. Anyone else have or experience this problem w/ TWC in Palisade Park, NJ? I'm pretty sure that all I need is an adapter.

    Thanks.
     
  6. Oct 8, 2009 #4386 of 6277
    pgreene8

    pgreene8 New Member

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    Dec 31, 2005
    New York, NY
    I am TWC in Manhattan, but had a similar loss of channels not long ago. They sent a technician, but it turned out to simply be a signal that TWC had to send to the cable card. A stupid waste of time.
    Earlier in the year I explored the tuning adaptor as a way to address another problem I was having, and I was told TWC in NYC doesn't have or deploy them.
     
  7. Oct 8, 2009 #4387 of 6277
    SteadyEddieNYC

    SteadyEddieNYC New Member

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    Oct 5, 2009
    TWC of Manhattan makes it hard to use anything other then what they rent- I had to call 4x before I got a CSR who knew what a cable card is- I am hoping whom ever shows up tomorrow will know what they are doing or I will send TIVO back-
     
  8. Oct 9, 2009 #4388 of 6277
    dlfl

    dlfl Cranky old novice

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  9. Oct 9, 2009 #4389 of 6277
    SteadyEddieNYC

    SteadyEddieNYC New Member

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    Oct 5, 2009
    Well- TWC came and hooked me up with a "M" card all was well- until the unit started to re-boot it self- 3x now- and 2 times with out the card last night before the TWC guy came- Tivo gave me a RMA number to send it back- Now I have no tv or Tivo until a new unit arrives- Any one else have this problem?

    Tivo- HD
     
  10. Oct 9, 2009 #4390 of 6277
    dlfl

    dlfl Cranky old novice

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    Is your TiVo on a UPS? Highly recommended. Power dropouts can cause reboots. The APC BE350G is just big enough for a TiVo and a Tuning Adapter, (or for two TiVo's) plus it provides surge protection for lots of additional equipment. Sells for less than $50.
     
  11. Oct 9, 2009 #4391 of 6277
    SteadyEddieNYC

    SteadyEddieNYC New Member

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    Oct 5, 2009
    its plugged into a cheap power strip- I have it plugged into the wall right now- seeing if it happens again- however I dont like that incase of a power surge I have an extra ups es 350 sitting right here- should I try that? before I send it back- that would be cool if that was the issue
     
  12. Oct 9, 2009 #4392 of 6277
    SteadyEddieNYC

    SteadyEddieNYC New Member

    17
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    Oct 5, 2009
    its plugged into a cheap power strip- I have it plugged into the wall right now- seeing if it happens again- however I dont like that incase of a power surge I have an extra ups es 350 sitting right here- should I try that? before I send it back- that would be cool if that was the issue
     
  13. Oct 9, 2009 #4393 of 6277
    dlfl

    dlfl Cranky old novice

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    Is your es350 a surge protector or UPS ? If it's a true UPS it might be worth a try right now, especially if you suspect your AC power may be glitching.
     
  14. SteadyEddieNYC

    SteadyEddieNYC New Member

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    Oct 5, 2009
    I tried the surge protector- It's a bad Tivo- and its going back-
     
  15. Grumock

    Grumock New Member

    412
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    Dec 16, 2008
    Nowhere...
    that would be because you do not have SDV deployed in your area yet.
     
  16. Cover2_26

    Cover2_26 New Member

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    Oct 8, 2009
    Turns out I had the same problem. Took the tech less than 2 mins to correct and be on his way!
     
  17. dlfl

    dlfl Cranky old novice

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    Last night I started having trouble tuning any channels on one of my tuners. Soon I had a screen saying that CC #2 was doing a firmware update and I wouldn't be able to watch live TV until it was done. It took close to 15 min and after that I had no more trouble tuning channels on either tuner.

    So I wondered if this was for real, or just a glitch triggered by either a problem with that CC or a problem with TWC's system. (The TWC system aribtrarily removed provisioning from my Tuning Adapter about 10 days ago, costing me 4 hours fiddling and phone time.)

    If it is a real firmware update, I wondered when or if it was applied to the other CC. (I have 2 s-cards.)

    In the DVR Diagnostics, the software version for both cards is given as "1".
    Does that number actually mean anything?

    Is there any way in the diagnostic screens to tell when an actual CC firmware update occurred? And to what firmware version?

    Has anyone else in TWC Southwest Ohio had this happen recently?
     
  18. Grumock

    Grumock New Member

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    Dec 16, 2008
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    I have been searching for that same information on both my TIVO HD & my MOXI. I was thinking that the firmware version should be something other than "1"
     
  19. mercurial

    mercurial Retro-Av

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    Oct 17, 2002
    Caraleigh, NC
    Oddest things yesterday. I was on the couch recovering from having a temporary crown put in and just had live TV on since I knew I'd be dozing a bit. Both FoodTV and HGTV kept having issues (video would go black, no sound or sound would go away and video would keep going). Did the DVR diagnostics and it had a very high RS corrected and uncorrected counts. Signal strength was 100 and SNR was 36db. Tried adding a pad and it dropped to 90/95 and 35db still had an issue. Restarted the TiVo and suddenly all was well. :confused:

    Known issue? Something new? Fluke? :p

    I'm putting this here since I assume it's at least vaguely TWC related.
     
  20. dlfl

    dlfl Cranky old novice

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    Have you been following the TWC TA Carolinas thread? Possibly related?

    My HD is always making me ask that question -- it's almost a hobby just keeping it running. For example see post #4397 above.
     

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