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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Sep 28, 2006 #421 of 6277
    mercurial

    mercurial Retro-Av

    17,166
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    Oct 17, 2002
    Caraleigh, NC
    I'd disagree. The kinks will get worked out and I bet we'll eventually have a platform that allows for people not only get the two-way services like SDV but also VOD and interactive stuff. It will just a while for mass adoption.
     
  2. Sep 28, 2006 #422 of 6277
    skanter

    skanter New Member

    4,947
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    May 27, 2003
    New York City
    "It will just be a while" and "eventually" is fine, but I'd have to pay the 800 bucks now :eek: and then deal with all the issues...
     
  3. Sep 28, 2006 #423 of 6277
    mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC
    Well, I don't think the issues are THAT awful (I'll find out for sure next week). I was commenting on it becoming "mainstream". Remember, HDTV isn't quite "mainstream" yet. How many people have bought HDTVs and don't even have an HD source hooked up to it yet... :rolleyes:
     
  4. Sep 28, 2006 #424 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    I have really had only one issue (audio dropouts) so far. Im very pleased with my S3 experience.
     
  5. Sep 28, 2006 #425 of 6277
    alee

    alee New Member

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    Mar 24, 2002
    New York, NY
    So I called TWCNYC again. They are still claiming all Manhattan CableCARD customers are out of service. They were supposed to have a resolution earlier tonight but they were unable to fix it. I pressed the CSR for more information, but she had no other information... just apologies. I asked for a credit for the day, which she ave me.

    Anyone out there in NYC have a working S3 right now?
     
  6. Sep 28, 2006 #426 of 6277
    rhanson

    rhanson New Member

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    Dec 20, 2001
    Brooklyn, NY
    Here in Brooklyn my cable cards are working fine.

    My install on Weds went very smoothly. The tech had installed cable cards in one other Tivo. Had a little trouble getting the second card started but fixed fairly quickly.

    I was expecting more trouble. Every thing has been working fine since the install. The interesting one card still says 'Waiting CP Auth' but works fine.

    Rich Hanson
    Brooklyn
     
  7. Sep 28, 2006 #427 of 6277
    macsamurai

    macsamurai TiVoSamurai Too!

    84
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    Dec 30, 2001
    Brooklyn...
    Do you remember your tech's name, rhanson? or do you have his ID # on your service order receipt?
     
  8. Sep 28, 2006 #428 of 6277
    gavilon

    gavilon New Member

    7
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    Sep 21, 2006
    New York...
    10:45pm and still nothing. I'm disgusted!
     
  9. Sep 28, 2006 #429 of 6277
    alee

    alee New Member

    122
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    Mar 24, 2002
    New York, NY
    Calling CSR isn't going to get us anywhere... what's the next step? Do we have someone higher up the chain to start complaining to?
     
  10. Sep 28, 2006 #430 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
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    Sep 14, 2006
    Brooklyn, NY
    Cripes! Is this the first report of a functioning cablecard in the greater NYC area in the past 48 or so hours?

    Rich: More details please for those of us with upcoming installs. Especially your Brooklyn compatriots.

    Alee, Gavilon and Macsamurai: The whole Manhattan is completely out thing, I just don't get it. But whatever you decide to do, count me in. I will make a lot of noise to make this work.
     
  11. Sep 28, 2006 #431 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
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    Sep 14, 2006
    Brooklyn, NY
    Actually, I have the direct dial of a supervisor at TW that was left on my caller ID and was really helpful. I can start there.
     
  12. Sep 28, 2006 #432 of 6277
    rhanson

    rhanson New Member

    24
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    Dec 20, 2001
    Brooklyn, NY

    The service order says Tech # 3066. Can't read his name. He had a Jamaican (or something like that) accent. He had apparently installed many cable cards in TVs. He had installed cable cards in only one other Tivo before mine.
     
  13. Sep 28, 2006 #433 of 6277
    rhanson

    rhanson New Member

    24
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    Dec 20, 2001
    Brooklyn, NY
    Not a whole lot more to say. The tech showed up with two cards. He knew that the bottom slot was first when I thought it should be the top one. I didn't read the instructions too well. Obviously he was right.

    He put the first card in, got the host id and keyed what ever he needed into his terminal. Then did the second card. He was surprised that each card had it own host id but took it in stride.

    Because he didn't expect two host ids he didn't know which card ser # matched which host id, so we had to take the cards out to figure it out. Had problem here because the button to get the cards out didn't work. Did the old fashion way, carefully used a pair of pliers. No harm done.

    After he matched the host ids to the cards, he called the office to make sure that they sent down the appropriate codes for both hostids. Had to wait about 10 minutes for the second card to activate.

    That was it. As I stated before card #2 still says 'Waiting for CP Auth' even though works fine.

    Have been recording fine ever since, even both tuners.

    Not sure how I lucked out, I was expecting the worst.

    Rich Hanson
    Brooklyn (Park Slope)
     
  14. Sep 29, 2006 #434 of 6277
    gavilon

    gavilon New Member

    7
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    Sep 21, 2006
    New York...
    Looks like I got my service back...finally. All channels seem to be working too.

    Everybody in Manhattan, check yours now and thanks for your support.
     
  15. Sep 29, 2006 #435 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
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    Sep 14, 2006
    Brooklyn, NY
    There's hope for us yet. Thanks.
     
  16. Sep 29, 2006 #436 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    If the cablecard is in "waiting CP Auth" state then it isnt paired properly. It may be providing channel info to Tivo but it shouldnt decode any of the encrypted content. Suggest you go to "Test Channels" menu for that card and tune to encrypted channels like Discovery HD, InHD, HDNet, ESPNHD.... I bet that you will get a black screen. If not... your provider must be sending those unencrypted or the cablecard is broke in a 'good' way.... which is unlikely on both counts.
     
  17. Sep 29, 2006 #437 of 6277
    alee

    alee New Member

    122
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    Mar 24, 2002
    New York, NY
    We're live again in Tribeca. Checked both tuners before I left for work, and no problems.
     
  18. Sep 29, 2006 #438 of 6277
    Darthnice

    Darthnice umop ap!sdn

    117
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    Apr 29, 2002
    I'm in Austin and have InHD, InHD2, HDNet and HDNet Movies all working. I don't subscribe to HBO/Showtime/Cinemax.

    The tech told the CSR on the phone to "update the rates" whatever that means, and then they got authorized.
     
  19. Sep 29, 2006 #439 of 6277
    jeremyz

    jeremyz BillingInfoReceived

    53
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    Apr 11, 2006
    Great install yesterday w/ TWCNYC - cable guy's second Tivo install of the day. I was a little worried when he didn't follow the instructions, but he knew what he was doing, and after a little back-and-forth with the mothership about billing, the guy got me going with no problem.

    Just fyi - it did take a couple of hours to get all the channels. Don't know why - figure it had something to do with slow authorizations.

    Just called to get the HDXtra package, although customer service doesn't know whether it will work through the cards (I don't see why not). We'll find out later. :up:
     
  20. Sep 29, 2006 #440 of 6277
    vpras

    vpras New Member

    6
    0
    Sep 24, 2006
    OC,CA
    Before the TWC folks arrive tomorrow and fireworks begin, can anyone comment on the outrageous charge mentioned above. Said another way, what have folks on this board been charged for their "truck-roll"/install. Any/all input is appreciated. Thanks in advance.
     

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