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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Stone1555

    Stone1555 ./1337

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    Dec 19, 2008
    Glad to hear you got everything working. I have tried that number in the past, seems they only work with field techs, supervisors and escalations per the rep I spoke to. So from my experience if you don't fall into that group they will turn you back to your local.
     
  2. Fofer

    Fofer XenForo Rocks! TCF Club

    82,147
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    Oct 29, 2000
    What's going on here? In SoCal here.

    I'm randomly missing recordings because it says I wasn't "authorized to receive that channel." But it's basic cable channels like 404 (NBC.) And when I tune to that channel, I see nothing.

    The first call to TWC, they told me to reboot the TiVo. I did, sure enough, that worked.

    But now I'm not getting other channels, like MTV, Current, or G4.

    So I called TWC again. Now they're telling me they think I need a Tuning Adapter.

    Um... why wouldn't they let me know this in their bills ahead of time, or via another letter, or an email? Why didn't the first tech know this?

    Anyway, I have to go to their office tomorrow and pick up a free Tuning Adapter. Wish me luck.
     
  3. mmcgown

    mmcgown New Member

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    Feb 7, 2002
    Austin TX
    It's almost astonishing that eight months have passed since the Tuning Adapter was released, and still, the cable companies have managed to keep it a virtual secret that they are deploying Switched Digital Video.
     
  4. dlfl

    dlfl Cranky old novice

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    Near...
    Not really.....

    SDV is transparent to customers who use their STB's and DVR's, and TiVo digital subscribers are only about 0.5% of their digital customers. What incentive would they have to advertise it? I believe most cable cos using SDV do acknowledge that fact somewhere on their web sites.

    The brutal fact is TiVo customers are not important to them, even if they sometimes make noises to the contrary. As I understand it, they are not even legally required to furnish tuning adapters.
     
  5. Fofer

    Fofer XenForo Rocks! TCF Club

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    Oct 29, 2000
    Another question. I get "Messages" on my TiVo all the time about channel additions and channel deletions. I mean, how hard would it be for them to send a message about the fact (?) that I need to get a Tuning Adapter from the cable company office? Seems like a pretty important message to me.
     
  6. Oct 5, 2009 #4366 of 6277
    1116022965

    1116022965 New Member

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    Oct 5, 2009
    Has anyone in Northeast Ohio had issues with channels dropping intermittently? A channel will come in perfectly, and then an hour later the screen is just grey and that same chennel will not come in. Check back later and it is back again. I have (2) cable cards with a TIVO 3 HD. I also have a SDV adapter. Thx:confused:
     
  7. Oct 5, 2009 #4367 of 6277
    Fofer

    Fofer XenForo Rocks! TCF Club

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    Tell me about it. I called and they sent me down to the local cable office. Which in turn sent me to two other offices. All gave me conflicting messages about whether or not I'd need a Tuning Adapter. Ultimately wasting a day, and finding out that my area doesn't yet need one.

    They ultimately sent a tech out, who replaced my two S-Cards, and now I'm getting all of my channels again on my Series 3 TiVo.

    What an embarrassing mess TWC is.... sheesh.
     
  8. Oct 5, 2009 #4368 of 6277
    Kablemodem

    Kablemodem Get the ketchup.

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    May 26, 2001
    Sherman...
    No SDV in L.A. yet. Check this thread: http://www.avsforum.com/avs-vb/showthread.php?t=306411 as there have been some recent discussions, but no concrete info.

    A few months ago TWC had me provide my cable card info. I suspect that was related to the eventual deployment of SDV, which I expect within 6 months. As messed up as TWC is, I suspect they will have more info on SDV and the tuning adapter when SDV is actually implemented.
     
  9. Oct 5, 2009 #4369 of 6277
    JCG1577

    JCG1577 New Member

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    Oct 5, 2009
    I live in Northeast Ohio and have had nothing but problem with TWC and my cable-card/tuning adapter. Whne I called to get my Cable-card the tech (outsourced by TWC) came by, threw the card in and said he had to get to anohter appt in 10 minutes. He then just left and bascially the card never authorixed. After I called his cell he came back and we got some channels but was missing a whole bunch of HD channels. Then they called support again and said oh I need a tuning adapter! I didn't realize I needed one only to find out after he left that the stations I could not get weren't SDV! So I got the tuning adapter and set it up and still couldn't get my channels.

    After calling TWC customer support they actually connected me to the national cable card hotline and the guy there said he normally doesn't talk to the customer. Anyway, he helped me and said there was a problem with how my account was coded and BAM I had all my HD channels.

    Everything worked great for one week and then all of a sudden I am now missing all HD channels after 439. I called customer support and they can't help so now I have a tech coming out on Friday. Which I am sure they won't know what's going on and I am going to go round and round again.

    Bottom line it has to be a setup issue on TWC side with the Cable-card as how did I have the channels for a week and now they don't exist. I get the grey screen.

    I wish I never would have gotten the TIVO HD because it has been a nightmare with TWC.
     
  10. Oct 5, 2009 #4370 of 6277
    Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    JCG1577 I am going to ask the most obvious questions. Have you tried to remove the USB cord from the TA, & then remove the power for 5-10 seconds then plug it back up, leaving the USB out until the light stays fully solid? Normally Grey screen is something on the signal side but sometimes rebooting the TA will fix that temporarily.
     
  11. Oct 5, 2009 #4371 of 6277
    dlfl

    dlfl Cranky old novice

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    Might need to modify those instructions a little. When the TA is powered and initialized, but not connected via USB to the TiVo, I believe it repeats a six-blink-then-pause sequence. This may vary. Maybe it is solid. Thus if it's either solid or blinking that sequence, you can connect the USB cable.
     
  12. Oct 5, 2009 #4372 of 6277
    Grumock

    Grumock New Member

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    Nowhere...
    Only some do but most do not. So you are right & I am sorry I forgot that 6 blink pattern.
     
  13. Oct 5, 2009 #4373 of 6277
    dlfl

    dlfl Cranky old novice

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    Funny thing is: IIRC, my TA has shown both behaviors!
     
  14. Oct 6, 2009 #4374 of 6277
    SteadyEddieNYC

    SteadyEddieNYC New Member

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    Oct 5, 2009
    Hi All, I live in Manhattan- I just ordered a new series 3 HD TIVO- I am wondering do I get the cable cards- 2 of them? or keep my box? The savings will be about 10 bucks a month once I give up the twc dvr and box-

    the charge for ea. card is 5.25 a month- plus a $40.00 install charge for the 1st card and $20.00 for the additional card- total 60 bucks for the guy to come and 10.50 per mo for the cards-

    The rep told me that they have new upgraded cards and I wont lose any PPV or In demand channels with the new cards-

    Does any one have this set up or have an opinion?

    Ed
     
  15. Oct 6, 2009 #4375 of 6277
    dlfl

    dlfl Cranky old novice

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    You definitely want the cable cards. You may need a Tuning Adapter too, to get ***SDV*** channels.

    Unless this is some special TWC service I've never heard of, the rep who said you would get PPV or On Demand was wrong. Note: cable co. agents are very frequently wrong about TiVo capabilities and requirements! TiVo's are unimportant oddities to them.
     
  16. Oct 6, 2009 #4376 of 6277
    Grumock

    Grumock New Member

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    Nowhere...
    you have one that is possessed then & think it may need a priest LMAO
     
  17. Oct 6, 2009 #4377 of 6277
    Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...

    I am in full agreement with Dlfl that rep is 100% incorrect. There is currently no way that a TIVo can receive PPV or on Demand since they are all unidirectional in nature. Even if you have SDV in your area, which you don't, & have to use a Tuning adapter, you would still not be able to receive those services.
     
  18. Oct 6, 2009 #4378 of 6277
    SteadyEddieNYC

    SteadyEddieNYC New Member

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    Oct 5, 2009
    I figured she was wrong- Why are cable cards better? Will the HD twc box work? do I ask for the M card? and the tuning adapter? This already is a pain and tivo has not arrived yet-

    Thanks
     
  19. Oct 6, 2009 #4379 of 6277
    Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    from what I can tell they have not launched SDV in your area yet so a Tuning adapter is not needed. If the cards load in the Front then yes i would ask for a "Multistream" card. Now the rep will probably get that deer in the headlights sound to their voice, but just tell them to make sure they note the work order with that. There is no reason that the HD box will stop working unless you take it off your account.
     
  20. Oct 6, 2009 #4380 of 6277
    dlfl

    dlfl Cranky old novice

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    CC's are the way HD TiVo's were designed to work with digital cable. They enable dual-tuner operation. I'm not sure what the HD twc box gives you but I'm sure it won't allow dual-tuner operation. Also, I doubt there is any way you can control it (select channels) from the TiVo.

    Yes ask for a M-Card. The HD will work just as well with 2 S-Cards but you will pay a few bucks more per month for renting 2 cards, usually.

    Grumock believes your cable system doesn't use SDV. If true, you will not need a tuning adapter. However it would be advisable to confirm this with your TWC agent, and look on their web site. Unfortunately there have been cases where agents were wrong about this and nothing on the web site indicated it either. If you need a TA and don't have one, you will be missing a bunch of channels (the ones they use SDV for). TWC normally furnishes the TA free of charge (if required). One way to force this issue would be to tell the TWC agent you want a TA, and see what response you get.
     

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