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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. dlfl

    dlfl Cranky old novice

    6,995
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    Jul 6, 2006
    Near...
    tripmaster,

    I've heard of double-posting, but usually it's in separate threads rather than in a single post! :D

    Can't you tell from DVR Diagnostics? Isn't there a listing for Tuner 0 and another for Tuner 1 ? I would assume 0 is the first CC slot, etc.
     
  2. robertgp124

    robertgp124 Ordinary Member

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    Mar 14, 2004
    Morgantown, WV
    I'm still having issues. I get a few digital channels (hd, local hd affiliates) but very little on analog over channel 40. TWC called several times today, was very pleased about that. Got a terrific person from the national cable card support center for TWC and she got the cards to the subscribed status, but all the channels still aren't coming through.

    She considered TA - but we're not doing switched video yet. She's suspicious of signal strength and told me to have the tech call with some readings. So we're due for a truck roll on Monday now.
     
  3. dwgsp

    dwgsp New Member

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    Aug 27, 2005
    Perinton, NY
    You may want to ask TWC to verify that your account is enabled to receive digital cable channels.

    When I first ordered a cable card (in my case a M-card) I told the customer service rep that I did not need a digital cable box. After my M-card was installed I noticed that I did not receive all of the digital channels. I later learned that TWC Rochester's system will not allow the rep to enable digital channels unless the customer is also provided with a digital cable box. Note that this is an administrative issue; the customer does not have to actually hook up the box to the cable. Once I agreed to take possession of a digital cable box, they were able to enable all of the digital channels.

    Fortunately the digital box is free. I currently have it hooked up to a spare TV in my basement.

    /Don
     
  4. waldrondigital

    waldrondigital New Member

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    Aug 17, 2009
    My recipe for a flawless install. YMMV!

    Right after I purchased my TiVo, I figured I better do some reading to see the best approach when calling customer service, what to ask for, etc. This thread was very helpful in getting me up to speed with Scards, Mcards, Tuning Adaptors, etc. Also it scared the crap out of me that I wouldn't have a working configuration without 3-12 installer visits and divine intervention. But I wanted my TiVo...

    I called Time Warner last week and told them that I recently purchased a TiVo HD and that I would like to be able to watch and record simultaneously. I suggested to the rep that this involved either an M-card or (2) S-cards. She said M-cards were available in my area. At the same time I asked if SDV was deployed in my area and if I needed a tuning adapter. The rep was knowledgeable and said the installer would provide an M-card and a tuning adapter.

    Between this call and my install I made sure that I went way beyond the intial TiVo setup. I made sure to manually outcall a number of times until I had the latest firmware (11d as of this writing, shipped with 9.4 I believe). I basically forced calls over and over for 4 hours while it did it's thing and eventually I had everything up to date. Even the Netflix streaming was working at this point...

    My installation window came this morning between 9a-12p. I have always had great luck with TW installers, they are always pretty pleasant guys. My rep showed at 10a and said that he was waiting for his supervisor to arrive with the M-card and TA. About 30 minutes later to my surprise both a supervisor, my original installer and yet another installer came back to take care of business.

    20 minutes later they had everything activated and low and behold - EVERYTHING WORKS! The supervisor had clearly done these before and was teaching the junior guy what was involved. One note is it took a few minutes and a reboot to get the TA synced. I have a Cisco unit.

    Just so you know it's not all fire, brimstone and bad news with TiVo and Time Warner Cable.

    I'm in Woodland Hills, CA (Los Angeles County) serviced by the West Hills (Chatsworth) Time Warner Office. We are a native TW area, not an Adelphia add-in post merger.

    AMENDED: I will add that I had existing TW equipment prior to my TiVo install (been a customer for years and years), and ended up keeping a SA8300 which the TiVo replaced, in my bedroom. I know people with only a TiVo and new service had reported issues with not receiving digital tiers due to not having auxilary boxes. Something to do with how the account was setup at the TW backend.. blah blah
     
  5. dlfl

    dlfl Cranky old novice

    6,995
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    Jul 6, 2006
    Near...
    Welcome to the forum waldrondigital and thanks for the post.

    Congratulations on your smooth install!

    How much is the monthly rental on your m-card ? TWC told me they didn't have m-cards and I'm paying a total of $5.08/mo for 2 s-cards. Not a major issue but just curious.....
     
  6. waldrondigital

    waldrondigital New Member

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    Aug 17, 2009
    Tell you what when I get my bill I will be sure to update the post with all the various costs. I didn't ask on my initial call!
     
  7. KungFuCow

    KungFuCow Thread Killer

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    May 6, 2004
    Thats interesting.. the guy in Cable Card Tech for TWC told me that installers could not get TAs and they had to be mailed directly to the customer.
     
  8. dlfl

    dlfl Cranky old novice

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    Jul 6, 2006
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    I know a number of folks, including me, have had the TA's brought by the installers. Others in my area have picked them up at a TWC store too. I think their procedures are helter skelter and vary with service area and over time.
     
  9. e8link

    e8link New Member

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    Feb 9, 2009
    Charlotte, nc
    Anyone here know what error message 161-52 means? I intermittently have been receiving this error message on my Tivo HD box.

    I called Time Warner tech support, who transferred me to National Cablecard Support...they said something about the reader going bad and to contact Tivo. I contacted Tivo support who said it's a problem with the cablecard and to have a new one installed.

    I believe Time Warner probably knows their system/error codes pretty well, but I'm wondering how other people have had this problem resolved.
     
  10. PumiceT

    PumiceT Mentally Drunk

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    Apr 16, 2002
    Buffalo, NY
    Over the past month or so, I've received two letters from TWC explaining (in the EXACT same words) the switch to SDV, with a list of channels.

    The confusing thing is, while both letters explain everything about SDV the same, they list DIFFERENT channels. The most recent letter lists channels that are almost exclusively pay channels (HBO, Cinemax, Starz, etc.).

    So, which letter is correct? Both combined? The most recent?
     
  11. robertgp124

    robertgp124 Ordinary Member

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    Mar 14, 2004
    Morgantown, WV
    Meant to follow up. Different TWC guy showed up Monday (On time, with a 10 minute warning, very nice). Verified everything, called the office and had a couple of hits sent to the box. Everything started working. Tech was baffled, said this was way too easy. I had to laugh, he was as suspicious as I was. We checked things out for a while, and he left.

    A little later, I got a call from TWC's national cable card support. Told her everything was working, and she was surprised. After talking, she decided the hits she had sent must not have made it through the system.

    Nearly a week later, everything is working. Once I got past the initial tech, all went well.
     
  12. BradI

    BradI New Member

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    May 7, 2009
    I am considering getting a Tivo HD3 (my first Tivo) are the triad time warner issues resolved? can I get 2 cards for my Tivo? thanks
     
  13. kika2000

    kika2000 Member

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    Apr 20, 2009
    NYC
    TWC did a big channel switch in the area as of this last Thursday. They moved around a bunch of channels and added a few.

    I can see all of the moved channels at their new location, but I'm not receiving any of the new ones. I can see the guide info, but the channels are just black.

    Anybody else seeing 782 TCMHD or 685 BBCAHD? Is it just me or are they not broadcasting yet?
     
  14. kingkong316

    kingkong316 New Member

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    Jul 12, 2008
    Don't tease me down here in Dallas. I see BBCAHD and jumped up and immediately checked and was very disappointment when there was nothing on that channel.
     
  15. ultrarunner

    ultrarunner New Member

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    Mar 20, 2008
    I have a single M card in my series 3 unit along with my SDV tuner. Over the last couple of months some of my HD channels will not tune. Channel scan, diag, rebooting the Tivo and the Cisco box does not seem to have an effect. Service call is tomorrow. Anything else I should check or try on my end? I am also getting a blinking green light on my SDV box.
     
  16. Grumock

    Grumock New Member

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    Dec 16, 2008
    Nowhere...
    well the blinking green light is not a good thing. Have you tried to disconnect the USB that is going from the TA to the TIVO? Is the light on the TA blinking in a pattern or just constantly blinking, i.e. 6 blinks & a pause or 8 blinks & a pause?
     
  17. arantius

    arantius New Member

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    Jul 25, 2009
    Following up on my earlier post, after so much bothering Time Warner (5 different techs over quite a few weeks, and missed appointments, and stress) ... It was a bad TiVo!

    After exhausting all my support options with TWC, and getting no results, I decided I had to return the TiVo unit. I made one last call, first, to try to exchange it. When I explained that the TiVo failed to tune dozens of channels (and get a low signal strength reading on those that it did tune), but the TWC box hooked up at the same time worked fine, I got an RMA.

    Long story short, the replacement TiVo arrived, and now I've got a perfect signal, on every channel. Sheesh!
     
  18. dlfl

    dlfl Cranky old novice

    6,995
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    Well it had to happen some time! :D The exception that proves the rule. Usually a new TiVo is obtained and makes no difference at all (because far more problems are caused by CableCARDs, Tuning Adapters, bad cabling, bad cable signals, etc.) I bet TiVo exchanges 5 good TiVos for every bad one they get back. (That's where all those refurbished units come from.)
     
  19. macsamurai

    macsamurai TiVoSamurai Too!

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    Dec 30, 2001
    Brooklyn...
    I'm afraid your replacement TiVo may be a coincidence. I'm in Brooklyn, NY and have been dealing with blocks of missing channels on our S3 for a month, including several HD premium channels (SHOHD, TMCHD, etc). After 5 tech visits totaling almost 20 hours in my apartment over 3 weeks and numerous assurances that they'd eventually track down the problem if they kept coming back, I escalated my issue to the Office of the President at Time Warner, who immediately put a team of qualified and dedicated professionals on my case - people who were empowered to do more than read from a script, schedule another truck roll and replace another set of cable cards. I got a call the next day from a head tech at TWC's national cable card division who assured me that they were working on the issue at the "head end" and that they had many confirmed cases of the exact same channels missing on other customer's TiVos (S3 and HD).

    It was a head-end package cable card programming issue and it was system-wide (at least in this region). Without anyone else having to come back to my apartment, without having to reboot my TiVo 5 more times for no good reason other than the fact that the techs don't know any better, and with my original cable cards reinstalled, the problem was resolved on their end this past Tuesday and I came home to all of my channels appearing as they should and a clean signal across the board.

    If anyone, especially in the NYC area has lost channels (black screen) since early August and still don't have them back, call the TWC National Cable Card hotline at 866-532-2598 and let them help you. My experience with them was terrific and I will never call the local TWC support line again when I have cable card problems, because the CSRs that answer those phones know nothing about cable cards other than how to "refresh" the signal (i.e. send hits to the cards) and schedule a tech visit (by a tech who probably also knows nothing about cable cards at all, as most of mine didn't).

    I'm also happy to report that after all my troubles, including a scheduled appointment that they missed, I managed to get 2 full months of credits on my bill (for cable tv, not for internet, which wasn't affected), which almost made the month of troubles and missing channels worth it.

    Good luck!
     
  20. realityboy

    realityboy Well-Known Member

    2,822
    45
    Jun 12, 2003
    Columbus, OH
    I haven't checked this thread in a bit since my cablecards are working fine, but I'm sure the I received 2 M-Cards last time that I had an issue that required a truck roll. I think those are the ones that I ended up keeping after my cards were swapped several times. Is there a way to tell on a S3 without actually taking the cards out?
     

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