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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. szurlo

    szurlo New Member

    181
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    Jul 11, 2002
    Lexington, SC
    The response I got from TWC said January. Apparently "January" is open to interpretation as well, as I still don't have a TA either.
     
  2. jmaditto

    jmaditto New Member

    143
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    Jul 29, 2007
    Columbia, SC

    I'm ping'ng the engineer again...will post what I get back. Noticed Murrells Inlet has TA so I see no reason for us to get one now too.
     
  3. Carfan

    Carfan New Member

    462
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    Aug 9, 2003
    New Hampshire
    Anyone have a feel for how long it should take for the TA to acquire the channels it needs to work? My diagnostic page shows it is available and operational, but channels not downloaded.

    Waited 2 plus hours last night, no joy.

    Anything I should be looking for on my end?

    Thanks
     
  4. skaggs

    skaggs AlbanyHDTV

    233
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    Feb 13, 2003
    Albany, NY
    Try removing the USB plug from the back of the TiVo and then re-inserting.
     
  5. n64ra

    n64ra New Member

    23
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    Jan 29, 2009
    Add this to my list of questions...

    Anyone in Austin got a TA from TWC?
     
  6. Mindflux

    Mindflux TiVowned

    934
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    Jan 16, 2008
    Yeah, just about EVERYONE in Austin with a TiVo has a TA by now.
     
  7. skaggs

    skaggs AlbanyHDTV

    233
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    Feb 13, 2003
    Albany, NY
  8. jrm01

    jrm01 New Member

    2,619
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    Oct 17, 2003
    Pittsburgh
  9. n64ra

    n64ra New Member

    23
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    Jan 29, 2009
    holy hell! To average out my $40 means somebody is getting it installed for free because TWC would never lie...
     
  10. marano

    marano New Member

    10
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    Dec 30, 2002
    Does anyone know if Time Warner NJ/NYC has deployed SDV? and if so any word on the Tuning Adapter? I have been having intermittent channel black outs ever since I received the new HD channels they recently deployed, some days the channels there and other days they are not. Over the last three weeks I noticed that Battlestar Galactica and Star Wars (which are both on the newly deployed HD channels) did not record two out of the three times they were on even though they appeared in the TO DO list, tonight I was home when they did not record and noticed that both SciFiHD and Cartoon Network HD were blacked out (SciFi and Cartoon Standard Def also seems blacked out). Could this be SDV or could both of my cable cards be acting up?
     
  11. Feb 1, 2009 #4051 of 6277
    isr

    isr New Member

    2
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    Feb 1, 2009
    New York, NY
    I'm looking forward to getting my new Tivo HD. Time Warner being what it is, they say that I can't get a cable card installation for 3 weeks. Does anyone know about public service commission guidelines that require prompter service -- or any other way to get prompter service so that the TIVO won't be morbid without the cable cards?

    Also, can one get a single M card from Time Warner and does it work?
     
  12. Feb 1, 2009 #4052 of 6277
    Carfan

    Carfan New Member

    462
    0
    Aug 9, 2003
    New Hampshire
    Yeah, tried that, tried rebooting both TiVo HD and TA one before the other, no joy.

    At this point, I packed it back in the box, and will go to the local office to swap (if they have it). If not, I have a truck roll scheduled for Wednesday as my fallback position.

    I am almost thinking it is not the TA but the M Card having an issue - when the system times out (once with a TiVo reboot I did nor prompt) it says the CableCard is not getting the channels it needs. I am not sure what resides where as far as this new combo, what do you think?

    Thanks!
     
  13. Feb 1, 2009 #4053 of 6277
    macd2

    macd2 New Member

    63
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    Jul 6, 2004
    Time Waner-NC, on their website, says that they offer two kinds of CableCARDs: A UDCP (Unidirectal Digital Cable Product) version and an "Open Cable" version. It says the Open Cable version is capable of two way communication. It almost sounds like that version has a tuning adapter build in. In addition to SVC, it says the Open Cable version would allow for OnDemand and the interactive guide.

    Does anyone know if an HD Tivo supports the Open Cable version (at least for SVC)?
     
  14. Feb 1, 2009 #4054 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    Its not two different kinds of cablecards.... its two different types of devices that use cablecards. The only cablecards that exist are an S-Card and an M-Card. Either will work in a UDCP device or Open Cable (aka <tru2way> ) device.
     
  15. Feb 1, 2009 #4055 of 6277
    JSY

    JSY Member

    136
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    Nov 5, 2002
    I hope someone can give me some advice here...

    I am having the hardest time convincing Time Warner Cable NYC that they are supposed to install a cablecard in my HD XL. I stopped by the service center today (Queens) to set up an appointment, and the rep blatantly said that they don't do that and that he was 150% sure of it as he gets that question all the time. I asked to speak to his manager. She came out and said that it depends on the TiVo and she can set up a tech to come out but she could not guarantee that they could do it. So, she set the appointment up this week. I asked, well - if the tech discovers that he could do it, will he be equipped to do it? She said yes.

    So, I leave the service center still unsure what to expect of the tech (I'm envisioning him coming out not knowing anything without any service order and not being able to do anything), so I call TWCNYC on the phone to verify. Well, lo' and behold, the service rep had no clue either and admitted that he wasn't a tech and didn't know. However he said that since the tech is coming out, his best advice was just to wait for him.

    So, I'm still left here a bit confused. They almost had me thinking that cable cards were not available here. Anyway, the tech is supposed to come out on Wednesday but I am wondering if the tech has any clue on why he's coming out here despite what the service center manager said. I've spoke two two persons face to face and someone on the phone, and each one of them was not encouraging.

    Anyway, I ask - does anyone have any advice on whether or not I should do anything else to avoid a wasted visit by the tech this week? I am sort of a bit uncomfortable that it didn't appear to me that they have any service order written up for this and that the tech will not be prepared to do anything. I haven't spoken to anyone about pricing and I can't even get a price list because the website appears to be screwy as they have redesigned it. I was thinking of writing them an e-mail to see if I could get someone knowledgeable.

    I do not want to replace my existing cable boxes - I want a new outlet installed for the cable card.

    Should it be this hard?? I didn't even break the subject of tuning adapters to them for fear of really confusing the hell out of them all. :confused:
     
  16. Feb 2, 2009 #4056 of 6277
    Blitzenn

    Blitzenn New Member

    1
    0
    Aug 14, 2005
    I am in Upstate NY and TW gave me a real run around and noted on multiple 'official' occasions that they wouldn't guarantee it would work, and didn't have any experience getting it set up and all of the typical escape whines. I scheduled anyways and they installed two cable cards successfully. Make sure they bring the latest versions of cards with them. Jut ask when the guy comes if necesssary. (now mine is at least a year out from the install from this post, so really you should be ok). I only mention this as I noticed they brought a bunch of cards and really tried to pawn off the oldest and worst of them first. I just made the guy feel bad right off the bat about pulling out two year old models (obvious scratch and dent versions).

    Anyways, shorter story, they worked (the new cards). He absolutely had to call the home office to get them to start a 'sync' and get the cards to accept the codes and start working. It took a long time for them to get recognized and had to wait up to 15 minutes after the start of the sync to see ANY results. Be patient and make the guy wait. We did one card at a time so ended up spending an hour and a half, but its worth the wait. I printed out the instructions from Tivo and had my manual ready. The cable had no instructions. I think that was on purpose. Get your documentation together.

    Its true I don't get (and you wont) premium or payper view. SO WHAT! You get Amazon and Netflix that are hundreds of times cheaper. They (TW) are still screwing around with some other channels that they say they can't 'recode' for the cable card (such as ESPNU). I resign myself to that as the cost of fixing it (rent their DVR) is $200/year per unit. That's rape.
     
  17. Feb 3, 2009 #4057 of 6277
    DawnW

    DawnW New Member

    746
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    Nov 28, 2008
    NC
    Actually, TWC DVRs, with tax, is $22/month, making it $264 per year for EACH DVR!

     
  18. Feb 3, 2009 #4058 of 6277
    ChrisFix

    ChrisFix New Member

    96
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    Jul 31, 2007
    Chapel Hill, NC
     
  19. Feb 3, 2009 #4059 of 6277
    DawnW

    DawnW New Member

    746
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    Nov 28, 2008
    NC
    My calculation is $649 for $399 lifetime and $250 for the box through Amazon.

    Did you already have a lifetime? Is that how you got it for less?

    Dawn

     
  20. Feb 3, 2009 #4060 of 6277
    jaming1982

    jaming1982 New Member

    3
    0
    Feb 3, 2009
    Ok so I am getting my new TV tomorrow and I already have a Tivo HD I just need to call TWC to make an appointment for digital cable. Does anyone have any good recommendations of good CSRs in the Raleigh/Durham area to talk to over the phone who know what they are talking about? I just don't want to spend an hour arguing to someone about cable cards if they don't know what they're talking about.
     

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