1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Xab

    Xab Member

    115
    0
    May 21, 2004
    Columbus, Ohio
    Isn't it the other way around? They are moving FOX HD from 708 to 728? I have been recording things on 708 for weeks, and tonight recordings were just gray space. Now 728 shows up as WTTE-DT and has no guide data.
     
  2. skaggs

    skaggs AlbanyHDTV

    233
    0
    Feb 13, 2003
    Albany, NY
    In early December 2008, Albany TWC posted an official Legal Announcement on their website stating they were adding Big Ten Network HD and Crime Investigation HD on December 30, 2008 (in addition to several SD channels).

    My TiVos received the guide data for the new channels around January 1, 2009. We still have not received the new channels yet, about two weeks after the date posted in the Legal Notice.

    Of course it wouldn't matter for my TiVos & I because the HD channels would be SDV and we still don't have a tuning adapter.

    My turn to vent:
    Albany TWC has had SDV since September 2006. :mad:
    Albany TWC currently has 121 channels using SDV. :eek:
    Albany TWC has not released the tuning adapter.:thumbsdown::thumbsdown:
     
  3. MustHaveTivo

    MustHaveTivo New Member

    48
    0
    Mar 14, 2005
    Sierra Madre CA
    Do you know what office your TWC service is from? Or, what area of LA are you in?

    I am in the San Gabriel Valley and I believe we are served out of a Hacienda Heights office. If anyone knows whether this office is providing M-cards, I'd appreciate knowing about it. We installed our TivoHD just about 1 year ago exactly, and they told us no M-cards were available in our sector at that time, although some other areas did have them already.

    $5.50/month we'd save from going from 4 S-cards to 2 M-cards isn't much, but it isn't nothing either. Thanks for any localized info.

    Thanks!
     
  4. bitbanger

    bitbanger New Member

    10
    0
    May 12, 2008
    Time Warner just can't give TiVo users their due...

    I've got the tuning adapter installed and its great to see all the channels to which I am subscribed, but I discovered this evening that my kids' shows (from Nick, channel 34 on TWCNY) are now copy protected!!!! So I can no longer transfer the kids show to their TiVo or a computer via TTG!!!!

    The tuning adapter is setting the CCI Byte to 0x02 even on the analog channels that were previously not flagged with a CCI Byte.

    I verified this through the TiVo diagnostics. I even disconnected the tuning adapter to verify the CCI Byte status when not using the adapter.

    Time Warner giveth, Time Warner taketh away... Time Warner wants to push their own boxes so bad they they will most likely NEVER give TiVo users the ability to use all the features which made them choose the TiVo in the first place.

    Still praying for quick deployment of FiOS in my neighborhood...
     
  5. skaggs

    skaggs AlbanyHDTV

    233
    0
    Feb 13, 2003
    Albany, NY
    While I find it interesting that you report TWC in Central NY is using the Tuning Adapter to set the CCI byte, it doesn't surprise me.

    Albany TWC has set the CCI byte for EVERY CHANNEL (except the local broadcast stations) at 0x02 when using a cable card and it has been this way for over a year. Several local people have tried to get Albany TWC to change their CCI byte, but are met with unknowledgable customer service reps who don't know/understand what a CCI byte is. Complaints to the FCC and NYS Public Service Commission have not resulted in any movement to rid the broadcasts of the 0x02 CCI byte.

    Attempting to discuss this with TWC felt like I was pounding my head against the wall, so I looked into hacking my TiVo HD unit to remove the CCI byte. While I know it can be done after reading info on another forum, it seems like you need to have an advance degree in Computer Science and been through a soldering school of some kind. Not having the few months of time it seems I would need to research / learn how to hack the TiVo HD, I resurrected one of my Series 2 units from its' box in my basement so I could record Disney & Nick for my daughter and then transfer the programs to my PC using TiVo Desktop Plus. I then can convert the programs to sync with her ipod.
     
  6. jeffspam

    jeffspam New Member

    49
    0
    Feb 27, 2001
    Dublin, OH
    Unless it's something simple, like reporting an outage, it's pointless to contact TWC customer service. You need to start at the top, and go down the chain. Call the office of one of TWC's VPs. Here's a good place to start: Time Warner: Executives By Business. Regarding SDV and TAs, I was getting a dozen different answers from customer service reps. Only when I contacted the office of the VP of my region, who got me in touch with someone on the head-end side of the operation, did I get straight answers on what was happening.

    Now might be a good time to bring this to the attention of... well, someone. With most (all?) of the major online music retailers virtually eliminating DRM, plus all of the free online TV content (e.g. hulu, joost, etc.), there *might* be some hope. But I suspect this won't be resolved without the help of federal legislators. You might want to wait a few months -- I hear there's a lot going on in the federal government right now!
     
  7. Gilgamesch

    Gilgamesch New Member

    54
    0
    Dec 6, 2003
    I have a very basic Time Warner cable card question. I have a HD capable TV which means I will need a cable box from Time Warner to get HD Content. I am going to be getting a HD TIVO and I was wondering if the cable box is all I will need to get the HD content on my TIVO or will I also need them to install cable cards in TIVO. The guy I talked to said I will not need the cable cards but I figure it is better to be safe than sorry. Thanks for any help.
     
  8. jeffspam

    jeffspam New Member

    49
    0
    Feb 27, 2001
    Dublin, OH
    Here's the quick summary of 134 pages of this thread: You can likely get the unencrypted local broadcast channels via cable (google around for "tivo clear QAM tuning"), but in order to get anything else in HD, you'll need a cablecard. If you don't plan on using cable's VOD features, you can do away with the cable box and get only the cablecard (cablecards are also significantly cheaper to rent than a cable box). If you're in an area which uses SDV, there will be a number of HD channels you won't receive until your region deploys tuning adapters, which is a device that connects to the Tivo via USB.
     
  9. Gilgamesch

    Gilgamesch New Member

    54
    0
    Dec 6, 2003
    Thanks for the advice. I did read the thread and assumed I would need the cable cards which is why I was so confused when the Time Warner rep told me I would not need the cards.
     
  10. PumiceT

    PumiceT Mentally Drunk

    134
    0
    Apr 16, 2002
    Buffalo, NY
    A quick note, in case you weren't aware:
    TiVo HD has neither the infrared remote channel changing, nor video inputs that previous TiVos had. TiVo HD can ONLY record from its two internal tuners, which will require either two single-stream CableCARDs or one multi-stream CableCARD (commonly referred to as "s-card" and "m-card").

    As far as I know, TiVo will only get basic cable without CableCARDs.
     
  11. PumiceT

    PumiceT Mentally Drunk

    134
    0
    Apr 16, 2002
    Buffalo, NY
    If you said you'd be renting one of their boxes, they were right—that box does NOT need a CableCARD. Time Warner reps know very little about TiVo, and even less about TiVo S3 / HD / HD-XL, so they probably assumed you'd be running it like an older TiVo (much like a VCR—using the composite video and stereo audio inputs).
     
  12. eddieb187

    eddieb187 New Member

    79
    0
    Jan 16, 2009
    Hudson...
    TWC came to install a CC in my new Tivo HD today.
    Guy was here for 4 hours. Missing HD channels issue.
    After calling a TWC tech and a Tivo tech I'm still missing 13 HD channels.
    Premiums like HBO HD and Max HD and HD networks I get.
    The ones missing are the new HD channels just added in the past few months.
    DiscHD, CNN HD, Sci HD, Speed Hd, FoodHD, TLC HD...
    One SA multi stream CC is installed. Paired fine and is activated.
    No one seems to know what the problem is.
    I live in upstate NY, (TWC Hudson Valley) and SDV is not implemented here yet so that's not the problem.

    Anyone else run into this kind of issue with their install?

    How can I get this resolved?
     
  13. Lorcane

    Lorcane New Member

    33
    0
    Feb 11, 2008
    South Texas
    Read below to see my first problem. Well I guess I'm still having the same problem but now different channels are being affected. For example, Thursday night I was watching TNTHD channel 893 in my lineup, and yesterday sometime while I was at work, TiVo got a lineup change and now TNTHD tunes to the VOD channel for TWC. Was on the phone for an hour with a lvl 3 tech and could never resolve the problem. Anyone know how the Tivo tells the CC how to tune to a station? I find it interesting that I had a change of problems after my Tivo received its daily update. What OOB lvls should i see on my DVR diagnostic menu when I'm looking at each CC?

     
  14. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL

    My OOB level is 26db. Have you done a complete power down of the TiVo and reboot? Ive seen the channel map get messed up after the cableco makes changes that seem to get resolved with a power cycle. It happened to me last week after they replaced an existing channel with Bravo. Power cycle and all was fine.
     
  15. jschuur

    jschuur TV-holic, improving

    2,278
    0
    Nov 27, 2002
    London, UK
    Are you sure these are available for your street? Did you have a TWC cable box before and get them e.g.?

    That list of channels was rolled out in my area (Orange County, CA) months ago, but I didn't get them until around this week (just in time for Battlestar Galactica, yay!). When I spoke to my local TWC customer support a few months back, they said the roll out was underway and they didn't know exactly when each specific neighborhood was getting the new HD channels.
     
  16. eddieb187

    eddieb187 New Member

    79
    0
    Jan 16, 2009
    Hudson...
    Yes.
    I have a TWC DVR also. The 8300 HD.
    I get all those channels on that cable box.
    We got them several months ago in a couple of rollouts.
     
  17. ChrisFix

    ChrisFix New Member

    96
    0
    Jul 31, 2007
    Chapel Hill, NC
    Had TWC out today to install Cable Card in my new Tivo HD...installer called 10 minutes before arriving to confirm appt. and I was able to confirm he had an SA M-Card, which I insisted the phone rep request on the work order (he brought both S-Cards and M-Cards to the install).

    When ordering, the phone reps insisted they didn't have M-cards because they "are not compatible with SDV"...what a bunch of idiots they are on the phone (and I called twice, and got the same answer both times)!! No amount of explaining that S-Cards are also not SDV compatible made a difference to them.

    Installer (contractor) arrives right on time, and I ask the usual "have you done this before" question...which he had once, a long time ago...so I prepare for the worst, and him walk through the steps on the Tivo provided guide. I had run the guided setup before the install, selecting "I'll install CC later" option. The installer inserts the M-Card into slot 1, and the appropriate menu comes up. Took the installer about 5 mins on the phone to figure out which of the various numbers he was supposed to be providing, but once done, we saw the box get hit from the head-end, and all my channels were there - nothing else needed to be done. Took less than 10 mins from hello to goodbye with everything working. The only downside is that TWC Raleigh-Durham charges $42.95 for a CC install, that could be easily done on a self-service basis, but I knew that going in.

    I had tried this before 1.5 years ago, and canceled the CC install and returned the Tivo HD because of the issues I had with the cable card implementation at that time (2 S-Cards @ $42.95 each for install & no digital simulcast). I just need the TA for everything to be perfect, but I'm happy for now.

    Just thought I'd share my positive experience for anyone considering making the plunge...not every CC install has to be a nightmare!!
     
  18. Lorcane

    Lorcane New Member

    33
    0
    Feb 11, 2008
    South Texas
    I've done everthing... powered down, reboot, finally called up Tivo Tech support and they are checking on the lineup information provided by my local TWC office. It is looking like the Tivo is being told to tune to the wrong station when I type in the channel number. I'm suppose to know more by the end of the week.
     
  19. Gilgamesch

    Gilgamesch New Member

    54
    0
    Dec 6, 2003
    Okay let me see if I understand my Time Warner situation. Since I only have a HD capable TV I going to need a HD Cable Box from Time Warner. The HD Cable Box and the cable cards perform the same function in decoding the feed from Time Warner so if I have the HD Cable Box I will not need the cable cards for my TIVO HD. Sorry for my confusion and thanks for everybodies help.
     
  20. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    No. If you have a TiVo HD and you want to use it with digital cable you will need cablecards. The cablecards do the authorization and decryption of the content for the TiVo. A TW Cable box with a cable card is analogous to the TiVo and also uses its cablecard to decrypt the content. Each device needing decryption services needs a decryption device aka cablecard. The cablecard only provides decryption services for the box it is plugged into.
     

Share This Page