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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. SoBayJake

    SoBayJake New Member

    Feb 6, 2002
    Use model # TCD648250B.

    The TiVo will work just fine with Time Warner, provided you are not in a small market testing SDV (Switched Digital Video).

  2. zync

    zync Long live TiVo

    Feb 21, 2003
    My #1 concern. Has anyone in Austin or any of the other test markets gotten their TiVo up and running? Is there a thread on S3 and SDV with official TiVo statements yet?
  3. mgonzales

    mgonzales Member Since 12/2000

    Feb 28, 2002
    I am thinking of getting the S3 as well - called TWC in Raleigh and was told the same thing, she wanted to charge me the $49.99 TWICE (for each card)

    that is INSANE!

    Does anyone know if Raleigh is using Switched Video crap on any channels?
  4. zync

    zync Long live TiVo

    Feb 21, 2003
    Well here's TWC Austin CC details:

    Aw nevermind... expected wait time on the phone was 59 minutes. I'll try again later.
  5. CALnyc

    CALnyc New Member

    Sep 15, 2006
    Husband just ordered the S3, and I'm trying to get the cable cards from TWC, and the rep on the phone said with the cards, we wouldn't be able to receive NHL Center Ice or receive any of the two-way programming using the cards in the TiVo. Is this true? I can't seem to find it on TWC's website. She read me the statement from their 'intranet' site.
  6. SoBayJake

    SoBayJake New Member

    Feb 6, 2002
    True. CableCards, as they are now, are only unidirectional.

    If keeping those other things is important, you'll need to keep a cable set top box. But if its just for NHL, you probably wouldn't need to keep it all year.
  7. jmfairc

    jmfairc Considering S3

    Sep 14, 2006
    Are the TWC cablecards multi or single stream? Will I definitely need 2?
  8. benmurphy

    benmurphy New Member

    Sep 15, 2006
    TW Rochester on their cablecard page--sorry no url, its my first post on the form

    As of 2006, all new digital services (including channels) will be transmitted using a two-way signal, which is not supported by current CableCard televisions

    Has anyone else encountered this yet?
  9. VoodooNYC

    VoodooNYC New Member

    Sep 14, 2006
    When I spoke with TWC here in NYC, he said "we only have one kind of CableCard." I assume that means single stream. I'm prepared to have the CableCards be one of the truly frustrating experiences in this whole process (despite all of the shipping problems). No way is it going to go smoothly with the cable company's lack of knowledge of the S3.
  10. MurrayJimW

    MurrayJimW New Member

    Apr 20, 2004
    TWC rep showed up today for the cable card install. The rep was completely clueless as I expected. In fairness, these boxes are new and I would guess the number of installs on them even after they have been out for quite a while will be minimal and the rep they sent was a sub and not a direct employee of TWC.

    I was not informed of any charge for the "upgrade" service trip. I did not specifically ask as I did not want to give them any ideas. I already had 1 CC in my HDTV so I ordered one additional and moved the one I had from the TV to the Tivo. I also had them pick up the SA8300 while they were here. The entire appointment took about 30 minutes and the bulk of that time was spent on the phone trying to get both cards authorized. It appears this was accomplished and I am now happily recording two shows at once in HD!!!

    All in all installing these cards is a no brainer. The only thing that really needs to be done is to call in the host number and cable card number to the account rep for authorization.

    We'll see what happens when my monthly bill comes. I believe they are charging me for digital access on an additional outlet by virtue of the fact that I have two CC's. I only have digital on one outlet so this will be a bone of contention if this is truly the case.

    All in all not an unpleasant install................
  11. zync

    zync Long live TiVo

    Feb 21, 2003
    OK, so another attempt at talking with TWC Austin.

    "Your current wait time is.... 56 minutes"

    WTF? Can this all be due to TiVo S3? I've never seen it this bad.
  12. tunnelengineer

    tunnelengineer New Member

    Jul 21, 2006
    happy hour at the TWC office in Austin. I can hear the cans popping open from here....
  13. skweaz

    skweaz New Member

    Feb 19, 2004
    I went to the South Austin office today to see if I could weasle some Cards from them. No luck. All I got was "Let me talk you out of CableCard". I hate TW.
  14. zync

    zync Long live TiVo

    Feb 21, 2003
    What do you mean by no luck? They were all out or did they refuse to give you cards?
  15. skweaz

    skweaz New Member

    Feb 19, 2004
    They wouldn't let me pick them up. I have to wait until the installer comes next Friday.
  16. zync

    zync Long live TiVo

    Feb 21, 2003
    What are they charging for installation and for each card? Did they say anything about Switched Video?
  17. TexasGrillChef

    TexasGrillChef New Member

    Sep 15, 2006
    I have TWC in the Dallas area. I just went to my local office and picked up 2 Cable cards. No extra monthly charge $0 extra no matter how many cable cards you get. So when I get TWO more S3 units (for the bedroom, and game room) I will have 9 Cable cards all together... at $0 and I can return all 3 HD DVR's from them! Wooo hoo..

    So if your in DAllas, go down to your local TWC office and pick up your cable cards!

    TexasGrillChef ...... Grilling the world away....

    Tivo 3 - Unmod
    HP MD5880n
    Samsung BD-P1000 Blu-ray DVD
    Pioneer VSX-84Tx
    D-Link DSM-520
  18. jmfairc

    jmfairc Considering S3

    Sep 14, 2006
    9 cablecards?!?! That's intense. It's unbelieveable that TWC doesn't have a consistent policy with the CCs. I guess it's not that surprising.
  19. bluetex

    bluetex Wha?

    Apr 23, 2005
    Houston, TX TWC
    I called the Local Sales Call center to ask how to get the cable cards. They said visit your neighborhood retail store front. They'll have them when you bring your cable box(es) in.

    Hope they're right. If so, this is gonna be sweet.

    Waiting now for my tivo.com order to ship.
  20. zync

    zync Long live TiVo

    Feb 21, 2003

    user Zync has entered room
    We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
    We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
    We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
    We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.
    analyst Jenn has entered room
    Jenn> hello, This is Jenn at Time Warner Cable, How can I help you today?
    Zync> Wow you guys are busy. I have questions on cable cards in Austin.
    Jenn> Sure..
    Jenn> I can try to help you.
    Zync> I have need for 2 cable cards for my video device.
    Zync> Can I pick them up from the customer service counter?
    Jenn> No.. they have to be installed.
    Zync> If so, what is the per month price?
    Zync> I have instructions for installing them myself. The instructions are simple.
    Jenn> 3.73 per card, per month.
    Jenn> We do not allow customers to install the Cable Cards.
    Zync> Do you know why TWC in Dallas allows customers to pick up their cable cards at the customer service desk and there is no monthly fee?
    Zync> But Austin requires a truck roll?
    Jenn> Dallas is a different division then Austin.
    Zync> TWC Houston allows it as well.
    Jenn> I cannot answer anything on another division.
    Zync> In any case, is the truck roll free?
    Jenn> No, there is not a charge other then the monthly fee.
    Zync> Ok - Is the monthly fee per device or per cable card per device?
    Zync> My device has 2 CC slots.
    Jenn> Per cable card.
    Zync> OK - do you offer dual stream cards?
    Zync> In that case I only need 1 card.
    Jenn> No.. it is a single stream card.
    Zync> Thanks - a few more questions please.
    Zync> Will I be able to get every digitial cable channel with CC?
    Jenn> No.
    Zync> What are the limitations?
    Jenn> It picks up a different signal then the box..
    Zync> What channels will I not get?
    Jenn> You wont get the guide or the interactive view..
    Zync> Any other limits?
    Jenn> As well as any channel that requires a 2-way communication.
    Jenn> As is for us to be able to "talk" to the card.
    Zync> What channels require 2-way communication?
    Zync> Is there a list?
    Jenn> No.. there is not a set list.. the only ones that I can think of are the PPV's and the On-demand channels as well as the Icontrol.
    Zync> I heard TW Austin is a test market for a technology called Switched Video which could, depending on how its used by the cable company, prevent access to certain channels unless the cable set top box requests the channel (2-way comm). Are you familiar with the use of switched video in the Austin area?
    Jenn> Yes, We are in the area that requires a "switched video"
    Zync> Do you know which channles are subjected to switching?
    Zync> I had heard it was things like the west coast premium channels - nothing commonly used.
    Zync> But I'd like to know for sure, since this breaks the use of cable cards with your cable system.
    Jenn> There are new ones that were added like National Geo, HGTV, Food, the weather channels,. 13, 14, 20, 23, disney, and CNN
    Zync> Wow - these are commonly accessed channels. Are you saying that I will not be able to get these channels if I use my cable card?
    Jenn> One moment... let me verify.
    Jenn> No, you are not able to get those channels that are considered that "switched" channels.
    Zync> Does this violate the FCC mandate for cable companies to support cable card technology?
    Jenn> No.. The cards have a specified broadband that does not support the channels.
    Zync> It seems that with my cable card I don't get the cable channels that I should be getting.
    Zync> In other words, users with cable card have a crippled experience.
    Zync> In order to fully understand the limits of using cable cards with TW can you please give me the full list of switched channels?
    Jenn> I already did.
    Jenn> National Geo, HGTV, Food, the weather channels,. 13, 14, 20, 23, disney, and CNN
    Zync> Both the lower channels and upper channels?
    Jenn> some of them are not even broadcasted in analog signals anymore, (( national geo ))
    Zync> So that's yes - both the upper and lower channels?
    Jenn> Yes.. on some of them.
    Zync> Do you know which ones from the list? Sorry to go on about this, but not being able to get all channels with cable card is a very big problem for CC customers.
    Jenn> which is why we encourage that they get the box. .. But the Music channels you wont be able to get as well as national geo. and soon as well the animal planet.
    Zync> I understand. However the purpose of cable cards is to allow customers options without being forced into using a particular set top box. Unfortunately with switched video CC users are effectively crippled which seems to defeat the FCC mandates. I believe I have enough information now. Thank you for your time.
    Jenn> Jus remember that we are here for YOU 24/7!!
    Have a great day !!!

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