1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. jgruiz

    jgruiz Member

    36
    0
    Dec 28, 2001
    Rochester,NY
    This is strange, I think all Series 3 Tivos require two cable cards to operate in dual tuner mode, even if you use M-cards you still need two. As far as I know only the Tivo HD supports using only one M-card.
     
  2. dwgsp

    dwgsp New Member

    150
    0
    Aug 27, 2005
    Perinton, NY
    As requested, here are PDFs containing scans of two (out of three) of the documents that were included in the TA box that was mailed to TWC Rochester, NY customers.

    I also scanned the STA1520 Quick Reference Guide, but the PDF is too large to attach here. Since I don't really want to email it to lots of folks, does anyone has access to a server where it could be posted?

    I am posting these for informational purposes - they are not particularly helpful if you are looking for details about the TA.
     

    Attached Files:

  3. ultrarunner

    ultrarunner New Member

    25
    0
    Mar 20, 2008

    I was told only one card needed in slot one when using a multi-stream card, and this has been my setup up since early summer and seems to work fine.

    Anyway, here is my update...

    I started from scratch with all boxes off and reconnected the cable from the street to the TA, then from the TA to the Tivo CABLE connector.

    Supplied power to the TA
    Supplied power to the Tivo

    Tivo rebooted in 5 minutes or so and I had a cable feed.

    As cableguy suggested, I went to dvr diagnostics and it showed "Operational Ready'

    I then went to TA channel scan setup and scrolled through EVERY channel in the lineup and EVERY channel tuned (that I subscribe to) with the exception of HD 1044, 1050, 1051, 1054, 1059, 1064 and 1069.

    Some of those might be part of a package also, I didn't look carefully.

    I then exited the TA channel tuning setup and returned to my menu guide and I'm off to the races!

    All tuned normally, in addition to switching over to the other tuner on the few channels that I tried that on.

    So, as far as I can tell, I'm up and running with the exception of the above channels that I'll look in to later.

    Ultra--
     
  4. jgruiz

    jgruiz Member

    36
    0
    Dec 28, 2001
    Rochester,NY
    Congratulations Ultra ... channels 1044 and 1059 are part of the Sports HD package; channels 1050, 1051, 1054 and 1069 are part of the HD Tier Package; and channel 1064 is Cinemax HD
     
  5. jhz

    jhz New Member

    4
    0
    Dec 19, 2008
    Rochester, NY
    Installed the TA, went through all of the various power up sequences - all ended up not being able to tune in the SDV channels. The DVR diagnostics indicate "operational ready", the Tuning Adapter diagnostics indicate "all ready". All of the non-SDV channels tune in correctly.

    I called TW customer support. As others have indicated, they indicated a problem with Tivo Version 11.xx software. Apparently this only has a problem with Tivo's that have "the cablecard in front" - basically Tivo HD. Tivo Series 3 units apparently are working. She said it should be quick to get fixed (indicated the next day or two) - but didn't really seem to have anything behind this opinion.

    jhz
     
  6. davekilpatrick

    davekilpatrick New Member

    3
    0
    Dec 18, 2008
    I called TWC after I could only receive 1022 and 1057. She sent some signal and then I was working. After only 20 seconds the tuning adapter reset and I wasn't able to view anything. I spent an hour on the phone with another service rep, resetting the TA and whatnot.

    He set up a service call but then called back to cancel saying it was a version 11 issue of the tivo software and that it only affected tivos with the front slots for the cablecard. HE said they had a few channels fixed but were waiting to fix all of them to release an update.
     
  7. ultrarunner

    ultrarunner New Member

    25
    0
    Mar 20, 2008
    My series 3 is a front-slot unit. Maybe, and I stress the "maybe", that it's maybe only "certain" front slot Tivo's. So far all is still working fine.
     
  8. rexer99

    rexer99 New Member

    15
    0
    Sep 29, 2007
    Lexington, SC
    I asked TWC in Columbia for a list of the channels they had switched to SDV. My request was quickly and politely denied. The denial was attached as an exhibit to my complaint filed with the FCC. No response from them yet.
     
  9. m_jonis

    m_jonis Member

    636
    0
    Jan 3, 2002
    Albany, NY
    Apparently TW hasn't been working "closely" with Tivo to develop said adapter. Something like this should've shown up in testing/development.

    If that's the case, sounds like the TivoHd units are going to have problems. Which means having to wait even longer for a fix.

    Rats
     
  10. SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    Well... the Austin thread has TA's working fine with TiVo... so I expect the problem lies with TWC.
     
  11. nathos

    nathos New Member

    54
    0
    Jul 11, 2003
    Rochester, NY
    My Series3 has two CableCard slots on the back, and I cannot tune in SDV HD channels. Sounds like more BS from Time Warner.
     
  12. ChileHead

    ChileHead TiVo Addict

    217
    0
    Feb 10, 2002
    I called TiVo tonight and they didn't know of any problem as TW told me. So I called TW back and they did something on their end with my account, I plugged the adapter back in, and I seem to be up and running with SDV now (although a few channels don't seem to show.)
     
  13. Regulator

    Regulator New Member

    8
    0
    Dec 18, 2008
    I am in Rochester, NY and have a Series3 Tivo (two cable cards in back). TW just left and after 2 hours all is working as it should with the tuning adapter and two cablecards. It took numerous calls by the techs to TW for hits and I also called the Tivo cablecard hotline to go through steps of checking my cablecards. I turns out they were not properly activated! They would work fine for non-SDV but not for SDV or encrypted channels . If you are having trouble getting your tuning adapter to work, I highly recommend calling the Tivo cablecard hotline and have them run through some diag screens to make sure your card(s) are activated properly.
    Phone number: 866-986-8486
    Hours of operation:
    Monday - Sunday
    6:00 AM - 9:00 PM Pacific


    The techs ended up swapping out both cable cards, calling in to activate them, and after a crucial Restart, the channels loaded and everything works fine. This was all with the tuning adapter attached and turned on. Best of luck to everyone out there. It can work!
     
  14. mulveyr

    mulveyr New Member

    3
    0
    Dec 19, 2008

    Boy, I'd love to know who you talked to.

    We've got two problems: Cablecard 2 keeps popping up 161-52 errors ( even without the TA connected ), and the TA was giving the 8 blinks.

    I got on hold with the TW folks, and actually had a semi-competent tech. He sent a reauthorization signal to the TA, and now I have a steady LED.

    Problem is, with the TA on, the Tivo HD can't tune ANY channels at all. He swore up and down that there's still a software issue on both the Tivo and TA's, and that it's going to take "some time" before they play nicely together.

    Guess we'll see what happens when they come out on Monday to deal with the flaky #2 card.
     
  15. AgentMunroe

    AgentMunroe New Member

    50
    0
    Oct 13, 2002
    *sigh*

    I actually talked to some helpful people on the phone this morning, yesterday morning and Thursday. But at this point, they don't seem to want to talk to me at all...

    So Time Warner swears up and down that they've talked to TiVo, that there's a problem with version 11 and Tuning Adapters, that it manifests itself differently with different TiVos and that we (TiVo folks) need to wait for an update to come through. Supposedly they're even planning on doing mass calls to keep people updated. I had a tech come out, but he didn't have a TA or any CableCARDs, and didn't do much beyond check the signal on the line and call in and be told the version 11 story.

    I've also talked to someone at the TiVo CableCARD hotline, and they have claim to have no known issues that would suggest that 11.0 has any problems. They suggested I swap out the Tuning Adapter... but TW is very reluctant to do this until this supposed TiVo update comes through and they're sure it's not a software problem.

    I'm not really sure who or what to believe at this point, but at this point I'm giving up on trying to get the thing working for a few days until more info comes out. Either TW is flat-out delusional or the TiVo customer support reps don't have the latest info, and neither is conducive to making it work at the moment.
     
  16. emmpee

    emmpee New Member

    12
    0
    Jun 10, 2003
    Same...

    My money's on the former.
     
  17. dwgsp

    dwgsp New Member

    150
    0
    Aug 27, 2005
    Perinton, NY
    My guess is that there are folks at TW and/or Tivo actively working on the problem, and they know what the root cause is, but since we don't get to talk directly to them we're all getting second hand information. Unless someone has a direct line into the technical teams (not the technical support teams) we're not going to get any useful information until after the problem has been resolved.

    But the good news is that we have TAs, which is a step in the right direction even if they are not working at the moment.

    /Don
     
  18. gbusler

    gbusler New Member

    1
    0
    Mar 6, 2007
    Just reporting in.

    I'm in Rochester, NY and have an original Series3 Tivo with two CableCards in the back, running the 11.0 release of software. Pretty much had the same problems that most people have been having. Green LED on the TA with the Tivo reporting "Operational Ready Yes" in DVR Diagnostics. No SDV channels were viewable.

    Friday night the TA's green LED started blinking so had no choice but to call Time Warner to see if they could help.

    Talked to two techs at Time Warner and after various attempts at trying to get the green light to stop blinking I ended up with a service appointment scheduled for Sunday. After spending that much time looking at the blinking light finally figured out that it was blinking 8 time and pausing and then repeating.

    That led me to the following web page.

    hxxp://www.fuka.com/~kent/tivo-s3-twc-austin.html

    Looks like the folks down in Austin have had a lot of the problems that we've been seeing. My 8 blinks meant that the TA wasn't authorized on the Time Warner newtork. Using Time Warner's local number I was able to send a re-authorization request to the TA. Didn't have much hope since that's what the techs were trying to do but heck might as well give it a shot. Well the re-authorization took.

    Green LED stopped blinking and Tivo reports "Operational Ready Yes" same as when this whole thing started. EXCEPT now I have all of the SDV channels available. So things are working correctly.

    Thanks Kent from Austin for the very useful webpage.
     
  19. jhz

    jhz New Member

    4
    0
    Dec 19, 2008
    Rochester, NY
    Still no love from TW Rochester with getting the SDV channels tuned in. Called again - they indicated that they are still working on the problem, and there is nothing they can do for me. Was looking forward to finally getting some value from the HD Tier that I have been paying for... Too bad there isn't any FIOS here yet.

    JHZ
     
  20. dwgsp

    dwgsp New Member

    150
    0
    Aug 27, 2005
    Perinton, NY
    I tried some more channels this afternoon, and noticed that a few that I could not tune this morning are now working. But I am still not getting the full compliment of SDV channels on my TivoHD with an M-Card. So maybe they are making some (slow) progress.

    /Don
     

Share This Page