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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. alyssa

    alyssa Active Member

    1,638
    0
    Dec 7, 2003
    The...
    just curious,
    did you sign up for early notice for the TA?
    were you notified?

    eta for spelling
     
  2. echoout

    echoout Beer Drinker

    59
    0
    Sep 8, 2007
    Austin, Texas
    I signed up and was notified. Hopefully every town has a "cableguy763" willing to go the extra mile for the early adopters. I'm watching Willy Wonka on DisneyHD as I type this!

     
  3. mmcgown

    mmcgown New Member

    120
    0
    Feb 7, 2002
    Austin TX
    By the way, SCSIRAID, I also meant to note:

    the words "........and pronouncing TA's as not worth waiting for......." were yours, not mine.

    I didn't make such a pronouncement.

    I think if the TA ends up working, that will be great. But I also think that long ago, if the cable companies had done what they were required to do by the FCC, all of this could have been avoided. And I'm not trying to start a new discussion, so I'm ending this train of thought.
     
  4. mmcgown

    mmcgown New Member

    120
    0
    Feb 7, 2002
    Austin TX
    Yes, I signed up for early notice.......I'm not sure how well it worked.

    I was notified by TWC HQ in Connecticut at noon Friday. At 2PM Friday, I got a notice from an Austin TW person. But based on the time stamps of messages in this thread, I didn't receive either notice before the availability of TAs was obvious from this thread.
     
  5. Mindflux

    Mindflux TiVowned

    934
    0
    Jan 16, 2008
    Can anyone here help clarify something for me? The Billing CSR for TWC Austin said my bill would change by dropping the DVR fee of 6.95, but I'll be picking up two CableCard fees of 2.65 each. However my bill also shows a $5.10 'digital converter' fee, isn't that ALSO a DVR fee?

    My bill breaks down as this for cable:

    HD/DVR Service $6.95
    Digital $14.95
    Digital Converter(s) (1) $5.10

    So, I think my bill should drop by $12.05 by taking the DVR off? Then It'll go up of course, by $5.30 for the Cable Cards.

    Am I mistaken? The CSR said the only fee that would drop off is the $6.95 fee.
     
  6. Cainebj

    Cainebj Active Member

    3,759
    9
    Nov 10, 2006
    New York
    UPDATE - Since having my cablecards replaced on Thursday, I have had no more instances of suddenly missing channels AND...
    I was also having alot of pixellation problems on a bunch of channels - that also seems to have gone away. Fingers crossed, but - Yayyyyy.:up:
     
  7. billdav

    billdav New Member

    13
    0
    Dec 14, 2008
    San Diego,...
    I'm having the exact same problem.

    Actually, 701/703 have been replaced by an "On Demand" advertising channel as have their 6xx HD equivalents, 610/669. At least their SD counterparts (621/672) are there so I can still see the programming, as long as I don't mind SD.

    I called the CableCard help desk someone else posted here and they said it all looked in order so I'll probably have to get a hold of regular service. Sigh. They also mentioned that 701/703 were supposed to be part of the HD VIP pack, which I don't have. What kind of B.S. is that?
     
  8. alyssa

    alyssa Active Member

    1,638
    0
    Dec 7, 2003
    The...
    Thanks mmcgown & echoout

    Sorry abt the spelling brainfart. :eek:
     
  9. pac1999

    pac1999 New Member

    9
    0
    Jun 29, 2006
    San Diego, CA
    I live in San Diego and have TWC. I also now have In demand advertising on channels 701/703 for Starz and Cinemax in HD. I have the HD VIP pack mentioned above and it makes no difference. When I called Time Warner they set up an appointment for a tech to come out and look at the cable cards. All he did was say it was part of SDV and then leave. Hopefully the tuning adapters will available in San Diego soon, we are up to 18 HD channels on SDV and it seems like they are switching another couple of channels every week.
     
  10. Fofer

    Fofer XenForo Rocks! TCF Club

    82,085
    286
    Oct 29, 2000
    This is a depressing thread. :(
     
  11. gbrown

    gbrown New Member

    74
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    Oct 31, 2006
    I spent 1 hour on the phone with support followed by four hours (having to miss work) of the tech replacing cards while the office removed all HD from my account. I had argued with support and the tech that because I was getting the adds on 701 and 703, it was a NOC issue, not the Cablecards. In the middle of all this, support called to tell me that the channels had been switched to SDV (pun intended).

    What I really don't understand is why TWC-SD has to take up bandwidth by transmitting the HD channels on two signals. I've never heard of that. Why does STARZ_HD appear on both 669 and 703.

    TWC-SD is simply inept!

     
  12. csrx

    csrx New Member

    25
    0
    Feb 15, 2008
    NYC
    TWCNYC Northern Manhattan is launching a whole bunch of new channels on December 17th (about 31 last time I checked). I think Southern Manhattan has to wait until early next year. You can already tune to these channels through their 8300HD box. They will be assigned a digital number when they are announced on the 17th, so that's when our TiVo's will update the channel listing.
     
  13. TWC_Hater

    TWC_Hater New Member

    7
    0
    Aug 14, 2008
    Texas
    Well, my local office (Time Warner - Beaumont, Texas) does not roll trucks at all for the installation of cable cards in a Tivo HD. After I purchased the Tivo I had to drop it off at the local office for TWO WEEKS and then when I got it home the cards still didn't work. Out of the hundreds of channels I was suppose to receive I was only receiving about 20. Soooo I dropped it back off at the local office. This time they kept it for SIX WEEKS! The cable cards have worked now for about a wekk and a half, but now I am starting to get pixelation and the absence of most channels. Does anyone know of a fix for this problem? Can I call someone other than TWC, who are all just a bunch of driveling idiots? I LOVE my Tivo but I HATE TWC. Help please!
     
  14. Rayd8tor

    Rayd8tor New Member

    19
    0
    Mar 11, 2008
    San Antonio,Tx
    I read above that people are getting the TA in Austin. Has anyone heard new news for the San Antonio area on when they will be available here? Thanks for any new information.
     
  15. Mindflux

    Mindflux TiVowned

    934
    0
    Jan 16, 2008
    Wow. I'd be spiting fire/kicking kittens. I'm already boggled by the Truck Roll itself.
     
  16. mpastreich

    mpastreich New Member

    29
    0
    Mar 3, 2004
    Okay... latest update in the NYC area (Northern Manhattan).

    Channels came back since the last time, but then, last wednesday they started dropping out again (lost SciFi and Cartoon Network).

    "Foreman" Service call today. He immediately traced the problem to, not my CableCARDS, but the signal strength. For some reason, about a month ago, the "box in the hall" (wasn't home, the wife handled it, so I don't know what the box is), must have been putting out a fluctuating signal that went in and out of "bad" (he tested it twice, first time it was good, then he tested it again after he put in a new splitter and after he found the signal had gone bad, he started looking at the signal strength).

    He was surprised there weren't more people in the building reporting intermittent channel losses/failures. Supposedly someone will come out on Wednesday now and fix the box (and for a change we don't need to be there).

    Since we're seeing a marked uptick in the number of people with S3 problems that sound similar, could the S3 be more sensitive to a signal strength problem than other TiVo units (or other Cable boxes in general), or are the other people in the forum having S3 probs similar to this in the Northern Manhattan area just my (real close) neighbors, except none of us has realized it yet? :)
     
  17. csrx

    csrx New Member

    25
    0
    Feb 15, 2008
    NYC
    That's what I think it is, the S3 has to be more sensitive to the signal. Something is going on here, we seem to be loosing channels around the same time, and this is all recent stuff. I can't imagine all of our signals / "boxes in the hall" suddenly went bad.

    I tried swapping boxes last time to see if the problem was the cable itself or the S3, but all the channels were coming in clearly so it wasn't worth it. I'm waiting for it the problem to start again.

    I also want to see if this all stops after Wednesday the 17th, when the new HD channels get rolled out.

    If this continues to give me problems I will just sell my S3 with lifetime service. I shouldn't be wasting my time trying to fix these issues. If anything, tivo & twc should be paying me for troubleshooting them.
     
  18. billdav

    billdav New Member

    13
    0
    Dec 14, 2008
    San Diego,...
    So basically, if I call service, they'll send someone out, and I'll have exactly the same problem. Great.
     
  19. TWC_Hater

    TWC_Hater New Member

    7
    0
    Aug 14, 2008
    Texas
    I know! I am! I am so mad at them I dont even know what to say anymore (on top of what I have already said to them.) I wish I could just bypass them altogether.
     
  20. TWC_Hater

    TWC_Hater New Member

    7
    0
    Aug 14, 2008
    Texas
    (Sorry...my previous comment was meant for mindlux.)
     

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