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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Dec 7, 2008 #3761 of 6277
    gbrown

    gbrown New Member

    74
    0
    Oct 31, 2006
    Now I cant get MAX-HD (701) and STARZ-HD (703). After going through the obligatory card re-seat (a total waste of 15 minutes), they are going to roll a truck on Tuesday morning. This is getting to be a quarterly issue. I lived in the Bay Area and had Comcast for years without this CONTINUAL headache.
    TWC = The Worst Cable
     
  2. Dec 8, 2008 #3762 of 6277
    DawnW

    DawnW Member

    799
    4
    Nov 28, 2008
    NC
    Basic cable ($12/month).

    We are currently on a full cable with their Scientific Atlantic boxes special that ends in January.

    We have purchased 2 Tivos and as soon as we can hook them up (need USB) we will get rid of DVRs with TWC.

    If I get the basic cable do the major network chanels come in in High Def? Or do I need the $50 package for it to come in on high def?

    Thanks,

    Dawn
     
  3. Dec 8, 2008 #3763 of 6277
    PumiceT

    PumiceT Mentally Drunk

    134
    0
    Apr 16, 2002
    Buffalo, NY
    I got a letter the other day that looks like it was printed with a color laser printer. The reason I mention that detail is because I was told by a tech that we only have about 170 CableCARDs in use in the entire Western NY area. Which leads me to believe they'd do anything in their power to eliminate this tiny sector of their customer base.

    The letter is all about the amazing new Switched Digital system they're implementing (I think they've had it in use for a little while already), and how it'll effect those of us with CableCARDs. As we all know, it'll mean we get pretty much none of the channels that require 2-way communication.

    As it stands, I get most of the SD channels I always got, plus a small selection of HD channels. If / when I get an HDTV, I WILL be bothering Time Warner often, in order to get the HD channels that are part of what I'm PAYING FOR.

    I understand that as one of the terms of using TiVo / CableCARDs, we lose some channels, but I'm pretty sure it's THEIR obligation to get those channels to work for us without needing to rent their boxes / DVRs. Maybe it's not quite a lega obligation or anything, but more of a customer-service obligation.

    Last I heard, Verizon FiOS has CableCARDs, so we (most of us) do have an alternative to Time Warner. I wonder how their service record is with CableCARDs.

    The letter continues to say how Time Warner (the Cable industry) has been working closely with TiVo and the cable equipment manufacturers to develop the Tuning Adapters. They claim they'll have them available in Early 2009 (their Web site used to say December 2008).

    If anyone is interested, I can scan and link a PDF of the letter.
     
  4. swandog1

    swandog1 New Member

    2
    0
    Jun 6, 2007
    Update: Finally have all expected channels (ones I'm paying for) coming through on my HD TiVo. Apparently the guy who installed Cablecard originally and tried to fix on a subsequent visit did not give the correct Host & Data numbers off the Cablecard to the office that pairs the cards with the network. Guy who came today was the "Cablecard expert" and he had it up and running in 45 min., which is like lightening speed w/ TWC. Interestingly, when I mentioned the upcoming tuning adapters that are in beta down in Austin he'd never heard of them. Guess the experts aren't up to speed on all things Cablecard related, but I'm not complaining...works for now.
     
  5. echoout

    echoout Beer Drinker

    59
    0
    Sep 8, 2007
    Austin, Texas
    Yep, I just turned to FuelTV. I literally haven't seen that channel in years although I've paid for it.

     
  6. PumiceT

    PumiceT Mentally Drunk

    134
    0
    Apr 16, 2002
    Buffalo, NY
    Did you have to do anything to get it working?
     
  7. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    He had to get a tuning adapter.
     
  8. echoout

    echoout Beer Drinker

    59
    0
    Sep 8, 2007
    Austin, Texas
    Yeah, about 20 minutes on the phone, going through the diagnostic screens, restarting the TA and the Tivo a couple times. It was pretty obvious when the TA finally started working because it took much longer to boot up. Seems like most of the problem was just getting it checked out and attached to my name rather than an actual issue with the hardware. And I'm sure that will just go more smoothly as more people come in.

    The whole thing was not unlike the evening when we finally got my CCs working. A little science mixed with some messing around and crossing your fingers just right.

    Seems like that cableguy763 guy knows what he's talking about. ;)

     
  9. csrx

    csrx New Member

    25
    0
    Feb 15, 2008
    NYC
    I had already tried that. The people I spoke to told me everything looked fine on their end, he sent some hits to the cards, reviewed all settings and host/card numbers, etc.

    The problem corrected itself, as other posters have mentioned.

    A couple of minutes ago TBSHD started acting up. Next week TWCNYC Northern Manhattan is debuting a bunch of HD channels, I thought it would have something to do with this but TWC hasn't even mentioned this as an excuse. Also, how come it's only affecting the S3? It also seems to be happening to ther people in my area on this board so it makes me think it might not be the cabling behind the wall, but the next thing I will test is swapping Tivos (as somebody had suggested) to make sure it's not the cabling.
     
  10. WingsKC

    WingsKC New Member

    3
    0
    Jun 11, 2004
    I was just told by a TW rep in Kansas City a few minutes ago that they're looking at the 1st-2nd week of January.
     
  11. Cainebj

    Cainebj Well-Known Member

    3,874
    31
    Nov 10, 2006
    New York
    wow - i was kind of surprised to read these posts.

    that started to happen to me about 8 weeks ago. channels out for no reason (TWC Southern Manhattan) and then back up the next day.

    thought it was the signal (nope = signal was great) and after working with a TiVo tech we "think" it was that the cablecards had just plain old gone bad and were not keeping their pairing. the cablecards were installed when I got the series 3 which was a good 2 years ago...

    I had them replaced on Thursday (OK I know just 24 hours) BUT so far so good.

    All my stations are back and none have suddenly dropped out since...

    P.S. WHAT new HD channels????
     
  12. awyeah

    awyeah TiVo owns me.

    46
    0
    Aug 17, 2002
    Anyone have any updates on SDV in the NEO (Northeast Ohio) area? So far, I'm getting all my channels, but I'm hoping the TAs will be available here prior to SDV rollout...
     
  13. Michael Gwynn

    Michael Gwynn New Member

    53
    0
    Aug 7, 2000
    avon, ohio
    no official news from twc for NEO yet.

    i signed up on twc's adapter notification list yesterday, and immediately got the canned "I Know Nothing" response back from 'D. Jacobs'. Sgt. Shultz is alive and now works at twc!

    (how much would you like to bet that my twc service will mysteriously begin to malfunction, now that i've posted this) :(
     
  14. bitbanger

    bitbanger New Member

    10
    0
    May 12, 2008
    Here in Central New York the reps on the phone still know absolutely nothing about tuning adapters--I had to point him to their own TWCNY web site to learn more about tuning adapters.

    He was then 'knowledgeable' and proceeded to read me the web page saying all he could do was sign me up for the notification. he then put me on hold to talk to his manager who also knew nothing more than was posted on their own website.

    How does one get to talk to someone who actually knows anything about this stuff?
     
  15. mmcgown

    mmcgown New Member

    120
    0
    Feb 7, 2002
    Austin TX
    No use holding your breath for the Tuning Adapters......Austin got them yesterday, but lots of us are having problems. It seems there wasn't any advance notice to the TW techs, so basically, no one seems to know how to turn them on.
     
  16. SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    To be fair.... The have been released in Austin for just a little over 24 hours.... Some learning curve is to be expected especially for something that impacts a small percentage of customers.

    One could question why the released them on Friday afternoon since I would imagine that they staff is more limited over the weekend.
     
  17. mmcgown

    mmcgown New Member

    120
    0
    Feb 7, 2002
    Austin TX
    I thought I was trying to be fair......I think the techs would have appreciated getting some training before being confronted with hundreds of customers who ran home with a box--no instructions included--and hoped it would work. The techs I've talked to have been very helpful but have conceded that they haven't been instructed on how to make them function.
     
  18. SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    Well... the 'no use holding your breath for Tuning Adapters' seemed to be pretty negative and pronouncing TA's as not worth waiting for. Perhaps I misunderstood your intent?
     
  19. mmcgown

    mmcgown New Member

    120
    0
    Feb 7, 2002
    Austin TX
    Maybe you did......what I meant was more like this:

    If you are hoping your city will get TAs, you'll run out and grab one and get home expecting it to work, then--

    Prepare to be disappointed if your cable company hasn't done its job of teaching the techs how to authorize the TA--and if they haven't been trained, then expect it to be a re-run of your cablecard install (In my case, a should-have-taken-one-hour-to-install took three truck rolls and days of waiting to talk to the one right tech.)
     
  20. SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    Sad but true.... Early adopters always 'pay the price'. Call me an optomist, but I expect they will learn after the first week or so. They will get a flood of problems and probably put someone in the call center who knows what to do and get them up and running without all these truck rolls. If other divisions are 'watching', perhaps they will do the same.

    My cablecard install wasnt all that bad.... It took abut 5 hours but everything was working when the tech left.....
     

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