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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Dec 1, 2008 #3741 of 6277
    jmfirestone

    jmfirestone New Member

    47
    0
    Dec 31, 2007
    Colfax, NC...
    TWC in Greensboro is getting worse with SDV all the time. Even some of the original HD channels that weren't originally on SDV have been moved there. :(
     
  2. Dec 1, 2008 #3742 of 6277
    Combat Medic

    Combat Medic No guts, no glory

    8,325
    0
    Sep 6, 2001
    San...
    Tell the FCC. That is what the cable companies got slapped for.
     
  3. Dec 1, 2008 #3743 of 6277
    csrx

    csrx New Member

    25
    0
    Feb 15, 2008
    NYC
    I'm in upper manhattan and I am having the same problem. On my S3 box, I am loosing random channels. My TivoHD and other boxes are fine. The channels I am loosing are random (right now CNNHD and Food HD). I got off the phone with TWC support but they aren't helpful.
     
  4. Dec 1, 2008 #3744 of 6277
    jeremyz

    jeremyz BillingInfoReceived

    53
    0
    Apr 11, 2006
    I had the same problem with the same couple of TWCNYC Northern Manhattan channels. I called, TWC sent "a signal" to the cards, I rebooted the Tivo, and all was cool.
     
  5. Dec 3, 2008 #3745 of 6277
    csrx

    csrx New Member

    25
    0
    Feb 15, 2008
    NYC
    I did try rebooting and unplugging after having TWC send a signal. This brought back some of the channels. Minutes later CNNHD and FOODHD dissappeared again ("Channel not available, You man need CableCARD decoders to view this channel...").

    Yesterday afternoon I got the channels back, then at night the dissappeared again, then they came back, lol.

    I've contacted cable card support and everything in my account looks good. My cable cards are authorized. My TivoHD and cable box are not exhibiting any problems.

    A technician is coming on Saturday but I don't know how much help that will be. I usually end up knowing more about cable cards than they do.
     
  6. Dec 4, 2008 #3746 of 6277
    jeremyz

    jeremyz BillingInfoReceived

    53
    0
    Apr 11, 2006
    Mine have been fine since the reboot. Sorry. Good luck, though!
     
  7. Dec 5, 2008 #3747 of 6277
    oldskoul

    oldskoul New Member

    2
    0
    Dec 5, 2008
    I this maybe a crazy question BUT I have the very basic BROADCAST CABLE no box service with time warner... its like 12 bucks a month.

    I am thinking about buying/renting a cablecard too.
    Now i get alot of stations HALLMARK FOOD CHANNEL IN HD some others that are not "encrypted"

    The channels that do come in, including the HD ones are in strange spots. Like channel 7 ABC will be in 64.7 or something like that.

    Will they rent me one? Will it increase the amount of stations i get? If i buy or reduce channels when having a cable card does the tech guy have to come out each time?
     
  8. Dec 5, 2008 #3748 of 6277
    skaggs

    skaggs AlbanyHDTV

    233
    0
    Feb 13, 2003
    Albany, NY
    Oh, they will rent you one. They'll also charge you for digital cable...no more $12 a month.
     
  9. Dec 5, 2008 #3749 of 6277
    oldskoul

    oldskoul New Member

    2
    0
    Dec 5, 2008
    delete
     
  10. Dec 6, 2008 #3750 of 6277
    csrx

    csrx New Member

    25
    0
    Feb 15, 2008
    NYC
    Great, so yesterday my S3 stopped acting up. CNN-HD, FOOD-HD, CUNY coming in clear, a day before the TWC appointment. I wouldn't care if it had been happening to my other TivoHD or cable boxes, but it was only the 2 cablecards in the S3.

    I know TWCNYC is working on getting all these new HD channels added for next week.
    Is the S3 more sensitive to the incoming signal? Maybe that's why my TivoHD wasn't affected. I'll just hope it doesn't happen again.
     
  11. Dec 6, 2008 #3751 of 6277
    wkearney99

    wkearney99 Bill Kearney

    1,921
    15
    Dec 5, 2003
    Bethesda,...
    How about if you swapped the TivoHD and the S3? That would let you see if it's a cabling issue inside the house. Better to figure that out BEFORE the tech arrives.
     
  12. Dec 6, 2008 #3752 of 6277
    mrjosh

    mrjosh New Member

    24
    0
    Mar 16, 2008
    Just called customer service again (I'm in TWC's Charlotte market) for an update on the SDV adapter. My Tivo is recognizing channel additions, but is not picking any of them up. To add to the frustration, some of the HD channels I received before I can't receive anymore. The CSR told me that the person they use to answer questions about the SDV adapter wasn't available today and that he'd be in touch with me by Tuesday. Anybody (from this or any other TWC market) have any other updates?

    I've felt like card users are in the VERY SMALL minority of TW customers - and that most CSRs and technicians are fairly clueless about it (my initial installation took an entire 8-hour day). I hope they make this right soon.
     
  13. Dec 6, 2008 #3753 of 6277
    swandog1

    swandog1 New Member

    2
    0
    Jun 6, 2007
    So, I'm awaiting the third visit by a TWC tech or subcontractor to try to get my multi-stream CableCard up and running. The initial install got the local HD channels up, but after the installer left I realized all the National Networks (CNN HD, Food, HGTV, etc.) were not working. Same guy came back the next day and got most of those working. However, now ESPNHD, ESPN2HD and all the national SD channels (Bravo, Travel, etc.) are not working. Starting to regret moving from Dish, but feel like I'm too far down the road to turn back. TiVo and it's subscription are a sunk cost now. I love the TiVo's interface and features, so trying to stay positive. Anyone on the board in Dallas have their TiVo running smoothly? :rolleyes:
     
  14. Dec 6, 2008 #3754 of 6277
    mpastreich

    mpastreich New Member

    29
    0
    Mar 3, 2004
    Odd ... we're in the same area (northern manhattan) and had 119 (Soap Channel) and 120 (forget what it is) go out. Lasted about 2 weeks till we called them. They claimed it was a cable card problem, and scheduled an appointment. The wife sat with them and the tech was Clueless. Claimed they didn't tell him it was a cablecard problem and he had none left. He rescheduled the appointment and went home. Next day everything started working.

    This evening we noticed we lost NY1 on one of the cablecards (#2). I rebooted the box and it lost EVERYTHING but 38 channels (still have all the HD channels). Could thi really be a cablecard problem (S3 being older than the HDTiVos might have an older "rev" of card?), or is TWC NYC just really messing up the head end?
     
  15. Dec 6, 2008 #3755 of 6277
    jeremyz

    jeremyz BillingInfoReceived

    53
    0
    Apr 11, 2006
    Okay - I'm back in the same boat with you guys. TWC Upper Manhattan - lots of random channels out (including HD broadcast networks), but ShowtimeHD, CNNHD and others look super. MTV and lots of other SD networks gone.

    This is systemic.
     
  16. Dec 6, 2008 #3756 of 6277
    mpastreich

    mpastreich New Member

    29
    0
    Mar 3, 2004
    and annoying. Since I rebooted it I've lost anything below channel 18, and then I get 27, 30, 37, 43 (then it seems to start to work again).

    I was getting a full compliment of channels on one card before I rebooted the S3, and now both CableCards are seeing the exact same channel line-up. It seems more like something is broken in what they are getting, than in the cards.
     
  17. Dec 6, 2008 #3757 of 6277
    emsworth3

    emsworth3 New Member

    1
    0
    Dec 6, 2008
    Hi, I recently received the new Tivo XL HD DVR and went to Time Warner here in Los Angeles and returned my cable box in exchange for a cablecard (MS).

    They had no problem giving me one there and told me if it wasn't activated to call a certain number and they would activate it. So, I got it home, got everything installed and the cablecard wouldn't work. I tried calling the number they gave me but since I have an out of state phone it wouldn't work. I called the local TWC number and they said they would have to send someone out.

    From reading the FAQs and such I see that this is TWC's policy with regards to Cablecards. However, I'm wondering if anyone has been able to get around that. Is there another number I could call to get it activated or any other options I could explore?

    I wouldn't normally mind waiting for a truck but I leave for holiday this week and the soonest I could make an appointment was for when I return in January. Right now I'm only receiving local channels, (none of my other cable channels are coming through after I removed the cablecard) so I'm crossing my fingers that someone here might have a quick fix for me!
     
  18. Dec 7, 2008 #3758 of 6277
    awyeah

    awyeah TiVo owns me.

    46
    0
    Aug 17, 2002
    Try calling the cable card helpdesk at 1-866-532-2598. These guys really know what they're talking about and might be able to help you over the phone.
     
  19. Dec 7, 2008 #3759 of 6277
    mpastreich

    mpastreich New Member

    29
    0
    Mar 3, 2004
    thanks. I'll mark that down for later. This morning the whole system decided to return to "normal" all the channels come in, everything is fine.

    TWC keeps calling this a CableCard problem, but if it is, I'll be darned if I understand how/why.

    [edit] Especially since this exact system has been running on TWC NYC network for ~3 years without a hiccup.
     
  20. Dec 7, 2008 #3760 of 6277
    jeremyz

    jeremyz BillingInfoReceived

    53
    0
    Apr 11, 2006
    I'm back this morning, too. This has to be some sort of incompatibility somewhere in the box, or just a monster screw-up at TWCNYC main office that temporarily messed up the accounts of Cablecard customers.
     

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