Thanks for verifying that I am not the only one to have this problem in Manhattan. Oddly, I live in a building where I have a choice between RCN and TWC, obviously I am an RCN customer. As fate would have it I received a mailing the night of the day I had all these problems speaking with TWC. Essentially, give or take on January 17 of this year RCN is adding a large number of HD channels. They will still lag behind TWC but the difference does not justify the absurd pricing of TWC. Likely this does not help you - sorry. Now as for the suggestion of escalating the matter our Public Utility Commission / Franchise Authority what would be the basis? TWC does offer cable cards, they are just dirtbags about the pricing. I am curious as to what the avenue of pursuit would be on that. November/December might be a bit light at work so I might need a side project like this. Thanks!