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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. skaggs

    skaggs AlbanyHDTV

    233
    0
    Feb 13, 2003
    Albany, NY
    "...later THIS YEAR."

    Received from: tuningadapter@twcable.com
     
  2. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Mine was a little different....

    "Thank you for your request for the CableCARD Tuning Adapter. At this time the Tuning Adapter is not available in the Apex, NC area. We will add your name and contact information to our list and once the Tuning Adapter becomes available, we will contact you to schedule the installation."
     
  3. JC Fedorczyk

    JC Fedorczyk New Member

    68
    0
    Oct 13, 2008
    Huntersville...
    Monkeyhouse- I've got the same black screen no channels. I was away for 4 days and it looks like this happened around 10 or so on Sunday. First call to TWC and they sent a hit and I nothing changed. I did see the 4 ECM (or is it the other one). The guy then said he couldn't do anything and gave me the "local number" to call. I called that number and was promptly transferred BACK to that group. The next woman that answered listened to the problem and as soon as she heard the word TIVO told me I had to call them... I hung up on her. Called back a third time and the woman told me they needed to send a tech out to troubleshoot... I asked to speak to the cablecard group (I know they have one I spoke to a person in it last year) and was told that group doesn't exist. So I'm playing their game and having a tech come out.
     
  4. monkeyhouse

    monkeyhouse Troubled by TWC

    13
    0
    Sep 5, 2008
    Charlotte, NC
    One multi-stream Scientific Atlanta card. Says it's firmware version 1. I can't find a screen with a more detailed number.

    I replied to you over on the other thread you started about this
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=6764785&posted=1#post6764785
     
  5. cyberquixote

    cyberquixote New Member

    5
    0
    Mar 5, 2003
    Los Angeles, CA
    Well, it looks like I am back up and running today. Whatever they switched off/mucked with upstream Sunday seems to be back the way it was as of this morning. I once again get both the channels you mentioned and the 900 music channels. Are you back up? Hopefully you can now cancel the pointless service appointment.

    Cyberquixote
     
  6. supergimp

    supergimp New Member

    6
    0
    May 3, 2007
    Los Angeles, CA
    Thanks for posting. I just checked via Slingbox from the office and it's back!
     
  7. dmband

    dmband New Member

    37
    0
    Jan 15, 2007
    got a letter from twc today
    as of next month 39 channels are switching to sdv and i will no longer get them
    it also says twc has worked with tivo to come out with a tuning adapter which is being contemplated as free to use but they are not sure when it will come out (hopefully later this yr)
     
  8. supergimp

    supergimp New Member

    6
    0
    May 3, 2007
    Los Angeles, CA
    Where are you located? It helps to keep track of what TW is doing where.
     
  9. skaggs

    skaggs AlbanyHDTV

    233
    0
    Feb 13, 2003
    Albany, NY
    http://www.timewarnercable.com/Corporate/Products/DigitalCable/sdv/default.html
     
  10. supernova

    supernova New Member

    49
    0
    Jan 1, 2004
    Durham,...
    When i put in my zip all it does is take me to my local TW page, no information about SDV at all.
     
  11. skaggs

    skaggs AlbanyHDTV

    233
    0
    Feb 13, 2003
    Albany, NY
    I posted a summary of my conversation with a TWC Supervisor in the SDV Adapter Progress thread.

    He told me that TWC is currently testing the device in their Charlotte, NC office. He also told me they don't expect to release the Tuning Adapters until next year.
     
  12. allietx

    allietx New Member

    46
    0
    Oct 5, 2003
    Austin, TX
    [​IMG]
     
  13. Eccles

    Eccles Mostly harmless

    350
    0
    Dec 27, 2001
    Austin, TX
    Don't slash your wrists just yet, Allie. While Albany may not get TA's before next year, something tells me that they may be available in Austin a little sooner than that.
     
  14. skaggs

    skaggs AlbanyHDTV

    233
    0
    Feb 13, 2003
    Albany, NY
  15. allietx

    allietx New Member

    46
    0
    Oct 5, 2003
    Austin, TX
    Thanks guys. [​IMG]

    -NewAllie
     
  16. sr71photo

    sr71photo New Member

    3
    0
    Oct 17, 2007
    Dallas, TX...
    TWC changed their prices in Dallas for Cable Card Install: Doubled it from $19 to $39.
     
  17. heelatious

    heelatious New Member

    1
    0
    Oct 24, 2008
    Newbie here from Raleigh, NC. I have been using 2 S-cards in a TivoHD for over a year now. The usual installation nightmare but things have gone well since then -- apparently no SDV conversion here yet, except for some of the sports packages (Extra Innings, etc.).

    Anyway, I called TWC last week to request a downgrade in my Roadrunner service (I was paying for some sort of turbo service under a promo plan, so when the price was jacked up to $55/month I called to go back to regular Roadrunner). In the process of taking care of that request, the frontline rep informs me that if I wanted to downgrade Roadrunner, they would have to take away my HBO package.

    I asked what the HBO had to do with changing my Roadrunner and she gave me some story about HBO not being available to Cable Card customers, but since I had been grandfathered in they were letting me keep it until I changed my plan (apparently changing the Roadrunner plan counts too). I immediately asked for a supervisor but was told the same thing -- that unless I decided to keep the turbo Roadrunner, they would cancel my HBO.

    Out of principle, I decided to call their bluff and maintained my request to downgrade Roadrunner despite the threat to my HBO, which I enjoy and greatly desire to keep. Well, they weren't bluffing since now I have no HBO (HD, family, west coast, etc.).

    My obvious question is whether this is legal. Besides feeling blackmailed, I've just never heard of this issue before. Nothing on TWC website says that cable cards cannot receive all digital or premium channels. I've been receiving all the HBOs for over a year, so I know it's not an issue of "whether." I can appreciate that cable companies may be able to dictate what programs go to what devices, but this just seems fishy. The reps that night never told me that I needed to rent a set top box to get HBO, which may well be the case, they just simply said that I was not allowed to receive HBO through cable cards (and basically that they were doing me a favor by letting me have it for this long).

    If this is suspicious, who do I contact and what is the recourse? FCC? Tivo? Yell at TWC and threaten cancellation until they change their stance? As with everyone else on this board, I love Tivo and am willing to sacrifice a lot to use it in the face of tremendous difficulties created by the cable companies. Is there anyone else in TWC land, specifically TWC Carolinas, that has HBO/Showtime with cable cards?

    Thanks for any advice you can provide.
     
  18. skaggs

    skaggs AlbanyHDTV

    233
    0
    Feb 13, 2003
    Albany, NY
    Heel:

    That's a bunch of BS. If you can receive HBO when you have turbo RR, then you can get it with regular RR.

    The only thing I can think of is that you were getting HBO for free as a package deal with turbo RR, and now you may have to pay for it.

    For what it's worth, I receive HBO via cable cards and I only have regular RR (Albany TWC).
     
  19. monkeyhouse

    monkeyhouse Troubled by TWC

    13
    0
    Sep 5, 2008
    Charlotte, NC
    Me too, I have regular RR, TivoHD with cable card, and HBO. They're spinning you a line I reckon. If HBO was part of a deal surely they'd just tell you you'd have to pay such-and-such amount per month rather than just cut it off.

    TWC a far from ethical.
     
  20. bobrt6676

    bobrt6676 Member

    187
    0
    Dec 31, 2007
    Huber...
    Wow, Just when you TWC could not get any less customer friendly they prove us wrong.
    Of course
    1. RR and CC's have nothing to do with each other
    2. SDV could not be the issue since you have been receiving HBO until they cut it off.
    3. Why would they want to lose more revenue by cutting off HBO?
    4. Was HBO part of a special package. If so change the package! ask for a retention specialist to get the best deal available.

    Please keep us informed, this is about as dumb as TWC gets and makes for good entertainment value:D
     

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