1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. awyeah

    awyeah TiVo owns me.

    46
    0
    Aug 17, 2002
    Hello All! It's been a while since I've had a TiVo, but after this SA 8300HD, I think it's time to take the plunge again :)

    I'm in the Time Warner North East Ohio (NEO) market, and I just called customer service to ask about SDV. Currently, there is no SDV in in NEO, but they will begin to use it, probably this year. The CSR I spoke to said that they just received a memo about it. They don't have a list of channels yet, but they will be receiving that channel list on October 20th.

    I also asked about the tuning adapter devices, and the guy didn't know what I was talking about... but he did ask me to explain it so I did :)

    Anyway, I'd really like to see them release these tuning adapters with the switch to SDV, but at least the guy on the phone was really helpful and not rude to me.

    Also, in my market, the CableCARDs require a tech to come out with them because they don't carry them at their walk-in centers. However, there's no installation fee up here.
     
  2. RClarke

    RClarke New Member

    1
    0
    Oct 29, 2007
    I live in Palm Springs and have been working with TWC since I purchased my Series3 to solve station "lost" problems. I have now had the cable "cards" both replaced more then 5 times. The current set, which have been installed the longest, about 7 months and have worked flawlessly for that entire time; I am told are actually capable of two-way communication, that is, they not only can process information received from TWC, but have the capability of acting on information input by the 'cable' remote "On Demand" services.
    My question > when will the TiVo Series3 software be upgraded to 'allow' this kind of service? Currently TWC has about 1/3 of the lineup stations that are "On Demand". I am paying for them because they are 'bundled' into packages that still have HD stations included. Every day TWC 'adds' more of these "On Demand" stations. Soon I should start 'billing' TiVo for the "Lost "service". That bill amount is mounting every day.
    Unfortunatly, the "On Demand" optioned stations are not packaged as a set, they are mixed inside packages that have regular, desirable stations in them.
    In summary:
    Every day my TiVo is becoming a less desirable device to retain unless we can learn of the commitment date of getting the needed software to allow "On Demand" to work with the TiVo Series3 and other devices. Please advise.
    Randy
     
  3. echoout

    echoout Beer Drinker

    59
    0
    Sep 8, 2007
    Austin, Texas
    Good lord man. Do a search for "Switched Digital Video" and welcome to our world. Also, go to TWC with your billing issues, they implemented SDV, not Tivo.

     
  4. whitenack

    whitenack New Member

    156
    0
    Aug 26, 2008
  5. mdolian

    mdolian New Member

    3
    0
    Sep 16, 2008
    I'm in Chapel Hill, NC. When the technicians came out today, the Tivo was dead. Flashing green light, which apparently means hard drive failure. So I send the TW technicians away and call tivo, they have a new box out to me. Now the Tivo is working again. I know I still have to replace it, but I got the technician to come out again in an hour. I think I'm going to run into problems moving the cable card to the new Tivo, but screw it. I have an appointment for next Thursday when my new Tivo is going to show up. Hopefully I can get them to pair the cable card with the new Tivo over the phone, but I'm thinking they might have to come out again. I'm going to give it a shot though. Has anyone transfered cable cards to a new box with TW? Just looking to see if someone knows how that will work.
     
  6. whitenack

    whitenack New Member

    156
    0
    Aug 26, 2008
    I moved a cablecard from my TV to my new Tivo all by myself and everything has been working great. So, that isn't exactly like what you are asking, but close enough I'd say.

    I called TW technical support first because I assumed they would have to do something on their end, but they told me that the pairing process doesn't pair their end to the device, it just pairs their end to our account. Once it is pair to our account, the cablecard can be moved to any device without problems.

    This goes against what others are saying on this site, but it worked for me.
     
  7. mdolian

    mdolian New Member

    3
    0
    Sep 16, 2008
    thanks for the info. My Tivo crapped itself again before the technician got back here, so I just called him up, thanked him for offering to come out and told him not to bother. Tivo has another unit out to me and I rescheduled my appointment.
     
  8. ShaneF

    ShaneF New Member

    21
    0
    Sep 18, 2008
    TW in suburban Buffalo finally got cablecards in stock. The tech came out yesterday. I asked him if he had any experience with cablecards and TiVos. He had never worked with either. I asked him if they were S cards or M cards. "What?" He had 2 S cards.

    The install went flawlessly though. Everything is working ok although there are several HD channels that are supposedly free (A&E, Discovery, TNT, TBS) that I'm not receiving. They don't show up in the guide and when I try to enter the channel numbers the Tivo shows the message "Channel not available. You may need CableCARD decoders to view this channel". Does this mean these channels are using SDV? Are they not showing up in my guide because the TiVo service knows I won't be able to get them?

    The lack of a handful of HD channels is not a deal breaker for me, I am getting local network HD channels and HBOHD which are more important to me.

    I was a little surprised that be brought S cards as I thought I read that they have been obsolete for a while. I'm guessing I'll be billed monthly for the rental of 2 cards when theoretically if he had brought an M card I would have only needed one and would be billed for one. Am I correct in this assumption?
     
  9. whitenack

    whitenack New Member

    156
    0
    Aug 26, 2008
    Correct. You will be charged for 2 cards instead of 1. If your charge is like our charge in KY, it will only be $1.75 or so. Our area doesn't have M cards either.
     
  10. dmband

    dmband New Member

    37
    0
    Jan 15, 2007
    has anyone got TWC to supply a "open card"
    which they stated were expected in Q1/08 http://www.timewarnercable.com/Corporate/Products/CableCard/CableCard.html?menu=29167

    i have been trying to figure out a fix to all the sdv channels for months and all the twc (and tivo) does is retend they don't know about the issue or try and get me to switch to their own dvr

    its to the point where i might sell the damn tivo as it totally defeats the purpose of having since i can't record/watch 75% of the hd channels on it
    thanks

    ps or if there is another work around someone can point me in the direction of please do
     
  11. whitenack

    whitenack New Member

    156
    0
    Aug 26, 2008
    All I hear is that people are waiting for the tuning adapter. Have you seen/heard about it? If not, search for it.
     
  12. dmband

    dmband New Member

    37
    0
    Jan 15, 2007
    i saw it linked above - doing more searching on it now
    thanks
     
  13. SCSIRAID

    SCSIRAID Active Member

    2,323
    0
    Feb 2, 2003
    Vero Beach, FL

    TiVo is a UDCP and thus is unidirectional. The Tuning Adapter is what we all are waiting for.
     
  14. picachux

    picachux L.A Pimpin!

    11
    0
    Mar 23, 2006
    City Of Angels
    I am interested in getting a Tivo HD XL unit and have some questions. I don't have Digital Cable, I have what they call antenna service (Broadcast $12) which gives me locals in SD and HD plus any ClearQAM channels available at the time I scan. From what I have read, If I want to use things like the Season passes I will need a working channel list and that will only work if I have 2 cable cards installed. My question is will I be able to get these cards without subscribing to Digital cable? If I can what should I be asking for when I call TWC? I am in Los Angeles, CA :confused:
     
  15. whitenack

    whitenack New Member

    156
    0
    Aug 26, 2008
    Look for the posts on this site that discuss using a tivo without cablecards.

    In a few words: You can do it.
     
  16. picachux

    picachux L.A Pimpin!

    11
    0
    Mar 23, 2006
    City Of Angels
    http://www.tivocommunity.com/tivo-vb/showthread.php?t=404859

    I believe that is the thread you were talking about. My questions basically whether or not I need the cablecards to use the Season Passes. I am assuming I need proper guide data for the Season Passes to work. Will they allow me to rent the cablecards?
     
  17. DallasFlier

    DallasFlier HONESTY is nice...

    120
    0
    Jan 23, 2003
    Plano, TX
    Guide data doesn't come from the cablecards. Guide data comes from TiVo, usually via your TiVo's network connection. You must have a TiVo service subscription. You don't need cablecards for what you're wanting to do.
     
  18. Cablecard hell

    Cablecard hell New Member

    2
    0
    Sep 24, 2008
    Hey all, quick question. I got rid of my 8300HDC and bought the TivoHD DVR. My package with Time Warner in NYC was the Digital Starter Pack, 2 premium channels, and the HDxtra package. After the installation of the Cable Card I was notified that I cannot receive HDxtra or my Premium channels since they had to break up my Digital Starter Pack and change my order to a la carte. In order to receive everything I had before I made the switch to Tivo, I have to Pay 43 for standard service, 13 for basic service, 11 for dtvalue service, 25 for premiums and 9 for my Hdxtra. Subscribing to these channels this way is actually raising my bill by 15 a month than what it was when I was using the TW DVR. Is this normal? Is this the process that I must go through in order to use Tivo in NYC? It seems odd that my bill would be going up. TW does not seem to retain the brightest out there and it has been a nightmare so far.
     
  19. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    I thought consumers wanted a la carte pricing?
     
  20. Cablecard hell

    Cablecard hell New Member

    2
    0
    Sep 24, 2008
    Was that an answer to any of the questions I asked?
     

Share This Page