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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Sep 1, 2008 #3481 of 6277
    Combat Medic

    Combat Medic No guts, no glory

    Sep 6, 2001
    Cable labs does what the cable companies tell them since they are run by the cable companies.

    Also, I don't think anyone here is shooting the messenger just the message. :)
  2. Sep 1, 2008 #3482 of 6277

    esjones New Member

    Oct 20, 2007
    The CSR at Time Warner's Dayton Mall office told me last week that CableCARD users can ONLY tune channels in the HD Basic channel tier, and not the HD Standard nor HD Premium tiers.

    Is anyone here with a TiVo HD and CableCARD on TWC SW Ohio able to tune channels 750-768?


    - Earl
  3. Sep 2, 2008 #3483 of 6277

    Meatball Member

    Jan 11, 2007
    Eh...I'm pretty sure most folks understand it's not you. I for one appreciate you coming by and giving us info. One can learn more reading your posts in five minutes than spending two hours on the phone with tech support. :)

    So here's a somewhat un-related/related question to toss out to everyone off the subject of CC's. The cable modem/internet bandwidth caps that look like they're coming down the pike. How long till this blows up because a bunch of other services (Tivo, Netflix, etc), is pushing for broadband delivery of content and putting a cap in place is going to clobber these other companies business models?
  4. Sep 2, 2008 #3484 of 6277

    Effinay New Member

    Aug 17, 2006
    I get everything I'm supposed to with my TiVo HD with one M-card installed. None of the HD channels are on the list to be switched to SDV, either. So the CSR may not know what they are talking about. Are you at all surprised? :)
  5. Sep 2, 2008 #3485 of 6277

    Effinay New Member

    Aug 17, 2006
    from http://www.networkworld.com/news/20...onthly-bandwidth-limit.html?fsrc=netflash-rss

    "An average Comcast customer uses two to three gigabytes of bandwidth a month, Comcast said. To reach the 250G-byte limit, a customer would have to do one of the following: send 50 million e-mails, download 62,500 songs or download 125 standard-definition movies."

    Do you really think you are going to come close to these limits? If so, I think you need to get out of the house more often. :)
  6. Sep 2, 2008 #3486 of 6277

    jmaditto New Member

    Jul 29, 2007
    Columbia, SC
    I’m certainly not trying to start an argument and I’m the first to admit do not fully understand the “cable card” law that went into effect last summer; however, I view cable card customers still as still the customer of the particular cable company and therefore think they (cable company) should maintain the level of service or enhance it as they introduce new technologies. It isn’t like TiVo came out with a cool new box and introduced new functionality but it doesn’t allow the viewing of SDV channels. Now that would be a TiVo issue. No, the cable companies are the ones that are introducing the new technology and they just seem to be indifferent to CC customers. Anyway, it seems like the SDV/Cable Card issue could have been worked out ahead of time is all. Of course, I made the decision to recently purchase a TiVo HD, so I knew what I was getting into to…this is why I still have a TWC DVR in my main viewing area too.

    emsmx5 - Training does seem like the issue to me. However, it doesn't really have anything to do with TiVo in my case. Soon as they got to the CA screen they saw what they needed so this is somewhat moot as I'm sure that can't be that difficult per device. It was the staging and pairing of the card when everything went south. They ended up working out my issue over the weekend when no one was home so in my case it was all back at TWC.
  7. Sep 2, 2008 #3487 of 6277

    JYoung Series 3

    Jan 16, 2002
    Los Angeles
    or 30-60 hours of HD quality video.
  8. Sep 2, 2008 #3488 of 6277

    cogitofire New Member

    Dec 24, 2007
    Just an FYI. I am with TWC in Frisco, TX. Just signed up the other day in our new house. Cable guy showed up with 4 MCards and 5 SCards and said he did this so that one way or another, he would get my TivoHD working before he left.

    He was well informed about cable cards and got my MCard installed with no trouble in about 15 minutes. I receive all available channels, including all of my standard HD as well as the HD tier and my movie channels.

    He did not seem too thrilled about installing a cable card because he says that they give him so much trouble and that no one at dispatch really knew how to handle the install, so he always had to walk them through it.

    Just putting in my 2 cents, apparently here in Frisco, they have got the cable card installations to an easily remedied issue over at Time Warner Cable. I could have even left my wife at home on this one as he did not even need my help at all to get it running.
  9. Sep 2, 2008 #3489 of 6277

    bobrt6676 Member

    Dec 31, 2007
    I have TivoHD with 2 S-cards (they claim NOT to have M-cards) in Dayton area. I receive 707-768. Basic, Standard, and Premium(extra charge for Premium.)
  10. Sep 3, 2008 #3490 of 6277

    Meatball Member

    Jan 11, 2007
    Exactly...6-8 hours worth of HD viewing a week isn't all that much and I could easily see folks bumping up against that quickly.

    Every company and their brother is now talking about delivering content via broadband and I'd expect a big increase in that over the next few years. Think of all the devices folks are starting to have connected to their broadband already, game Consoles pulling games/updates, PC's doing their normal web activities, Set top boxes that pull down movies/HDTV content (HD content uses about 5 GB/hour), Voice over IP, and certainly much more to come.

    I just don't see internet connectivity as something that should be 'metered' and if TWC or any other ISP's start doing that, I'd bet you'd see an exodus to their competitors. I'm pretty sure I don't come anywhere close to 250 GB a month, but I know I'd jump ship in a heartbeat. :)
  11. Sep 3, 2008 #3491 of 6277
    Plymouth Duster

    Plymouth Duster New Member

    Jan 28, 2008
    I have TWC in Beaumont, TX. I had a frustrating experience with the original installation which ended with a technician taking my TIVO to the shop for 4 days and returning it with one S-Card. They insisted they could not get it to work with two S-Cards, but said they would have M-Cards soon. That was January 2008. I have attempted to get an answer on whether and when M-Cards will be available in my area for months now. I have gotten no or confused response.

    Does anyone know if M-Cards are available in Beaumont, TX. ? If not, does anyone have an HD TIVO with two S-Cards that is working in Beaumont, TX. ?
  12. Sep 4, 2008 #3492 of 6277

    BruceShultes New Member

    Oct 2, 2006
    Albany, NY
    I do not know whether internet "metering" has been implemented by TW yet in my area, but the mere threat of "metering" via TW led me to switch my internet service from TW to FIOS as soon as it became available in my area.

    As soon as FIOS has TV service available in my area, I plan to switch that as well.
  13. Sep 8, 2008 #3493 of 6277

    whitenack New Member

    Aug 26, 2008
    Sorry for the major newb question, but which TWC cable card is which?

    UDCP and Open Cable?

    Which is M card and which is S card?
  14. Sep 8, 2008 #3494 of 6277

    pcbrew Member

    Mar 14, 2008
    Neither, you are trying to compare apples & oranges...
    • Unidirectional Digital Cable Products (UDCP) are one-way only devices. That is, they are only capable of receiving our linear broadcast programming such as analog cable, Digital Cable, certain HDTV and premium cable channels like HBO, Cinemax and more. There is, however, no access to any two-way services such as OnDemand programming, the Interactive Programming Guide, Seasonal Sports Packages, Pay-Per-View or Interactive enhanced TV services, such as Games as well as future technologies that may be introduced. All equipment currently available at retail with a CableCARD option falls into this category.
    • Open Cable Products are two-way capable devices such as the cable co's leased set top boxes that allow access to all one-way and two-way services

    Both devices take the same types of cards, either:
    • S-card (single stream) that can provide keys to decrypt one stream (your TiVo Series-3 or TiVo-HD will need 2 of these for dual-tuner capability)
    • M-card (multi-stream) that can provide keys to decrypt multiple streams (A TiVo-HD only needs one of these, but the S3 needs 2 as it does not support the multi-stream functionality)
  15. Sep 8, 2008 #3495 of 6277

    whitenack New Member

    Aug 26, 2008

    I read that on the TWC website, but didn't understand it for some reason.

    So, if I call up TWC customer service and ask for a M card, they will know what I'm talking about?
  16. Sep 9, 2008 #3496 of 6277

    lrhorer Active Member

    Aug 31, 2003
    No guarantees, and I wouldn't bet my life on it. They should, but whether they will or not is another matter.
  17. Sep 9, 2008 #3497 of 6277

    DallasFlier HONESTY is nice...

    Jan 23, 2003
    Plano, TX
    Internet connectivity is fast becoming a utility, just like electric or gas service. Why SHOULDN'T it be metered? If you use 20x what most everyone else is using, why should the rest be forced to subsidize your usage? Take your statement and substitute "electric service" for "internet connectivity."

    "I just don't see electric service as something that should be 'metered'..."

    Sounds pretty silly, huh? :rolleyes:
  18. Meatball

    Meatball Member

    Jan 11, 2007
    Ah, but there is a difference :) I was never told that my electricity use would be 'unlimited', yet broadband has always been touted as that.

    Now, if they do go metered and I don't use my internet at all that month and my bill is $0, that's one thing. But from what I can tell, everyone is still getting hit up with the base price for service, regardless of what they're using, they just add on if you go over.

    But I digress, this should probably get split off into a separate thread.
  19. Distortedloop

    Distortedloop Member

    Dec 5, 2007
    Actually, no, it doesn't sound all that silly - at least not roll your eyes silly as you imply.

    In some countries (oil rich Mid Eastern ones, and perhaps others) aren't utilities free for all? Didn't Tesla propose that electricity should be free for all and transmitted over the air?

    As the previous poster states, the issue for many is that it is advertised as "unlimited, high speed." Unlimited, by my dictionary, means "without limits."

    Now, if they want to change the name of the service and advertise it as "X umber of GBs METERED service with no guarantee of what your up/down speed will be at any given time of the day," and charge accordingly (such as zero usage means zero charge) that's another story.

    All these arguments are what is silly. The problem isn't so much HOW MUCH "internet" you use. It's not bits that flow through the pipe, it's how fast you're trying to flow them that's the issue.

    It's irrelevant if you 100GB per month total, it's WHEN you use it that is the problem. I'll wager that 2/3 of the 24 hour day there is plenty of "bandwidth", since most people on a cable loop are at work or asleep. The problem is when everyone is trying to stream HD content at the same few hours of the evening window. If I am a night owl and do all my "internet" at 2:00 AM, I am unlikely to be impacting other users on my loop, so how would cutting me off for heavy usage in the middle of the night help all those fighting for some of the "pipe" in the early evening? IT WOULDN'T.

    In my opinion, bottom line here is that the Cable companies failed to maintain their infrastructure by diverting too much money to capital gains and now they are struggling to keep customers on their primary services (premium TV channels delivery) and the best they can come up with to that is to cap usage on the internet which is the primary source of media delivery competition. There's plenty of bandwidth out there if the tech news sites are correct, they're just not building out the last mile properly, and they have no reason to do so if they're only real interest is keeping you on the Video Extreme 5 digital tier 5 movie network packages...
  20. whitenack

    whitenack New Member

    Aug 26, 2008
    Yes. The problem actually could be that we let the monopolies control the internet in the first place.

    On a global scale, USA is far behind other countries, even 3rd world countries, in terms of internet quality.

    Why would you let the cable and telephone companies be the gatekeepers to a technology that would/will eventially put them out of business?

    Are we actually surprised that this is happening? Are we surprised that these companies are wanting to make it more expensive to use?

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