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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Powder_Burn

    Powder_Burn New Member

    10
    0
    Aug 13, 2007
    I am currently running a TivoHD w/two Motorola single stream cards. This is what I received from TW Austin / Waco this week re: tuning resolvers and SDV channels. I have grown impatient waiting on the tuning resolver and may just drop the HD package altogether. I would rather have a Tivo with 4 over the air HD channels than a TW Motorola 8300HD with maybe 8 of interest. IMO the Tivo is still worth it but it is quite disappointing to spend a chunk of change on a new TivoHD only to find out about undisclosed technical issues later. The SDV tuning issue won't be solved anytime soon since TW has no motivation other than to protect it's box rental income. Tivo and TW are apparently "working on it" indefinitely as it's been over a year already and there is no end in sight (see email from 5/28/08 below). There are positive press releases on this but I believe in "show me don't tell me" at this point. In the meantime, Tivo is able to collect full subscription price and TW is able to charge full price while only delivering a partial package of programming to Tivo users. Great deal unless you are a customer of theirs! Surprised the FCC or the cable franchise commissions are not doing more about this issue.
    =======================
    Dear Mr. XXXXXX-

    Thank you for choosing Time Warner Cable.

    The tuning resolvers are still being tested and there is no word on when they will be available for customers. Unfortunately, we cannot credit you for any channels the TivoHD is not able to pick up as you do have the option of utilizing one of our cable boxes that would allow you to receive all of the channels we offer. I do apologize for any inconvenience.

    If you have any further questions feel free to reply to this email or contact us directly 24/7 at 485-5555.

    Heather Dalmy
    Email Technical Support
    485-5555
    Email: ctx.support@twcable.com
    ===========================
    From: TWCA online
    To: ctx.customer.service
    Subject: Cable Service: Connectivity

    Comment or Question:
    Could you advise on when tuning resolvers will be available? If it will be some time, how do I go about getting credit on my bill for all of the switched digital (SDV) channels I am missing each month? Across the last year I have spent a significant amount of money paying for switched digital channels I cannot view on my TivoHD that utilizes TW's Motorola CableCards.
     
  2. Kablemodem

    Kablemodem Get the ketchup.

    19,324
    13
    May 26, 2001
    Sherman...
    It's the TWC Hiking Service. They tell you how to take one.
     
  3. Jun 7, 2008 #3263 of 6277
    reisman

    reisman New Member

    1
    0
    Jun 6, 2008
    After seeikng several other posts about issues in Austin, I contacted cableguy 763 directly for assitance. From my PM, he figured out who I was and corrected my issues while I was asleep! He then offered to call the next day to confirm, which he did.

    I just wanted to thank you again cableguy!

    -Mark
     
  4. Jun 9, 2008 #3264 of 6277
    Indyracing

    Indyracing New Member

    60
    0
    Oct 3, 2002
    Anaheim...
    I live in Orange County, CA and had TWC out last Friday to install internet, telephone and tv using cable cards. When I setup the appt. I asked them to send a guy who knew about TIVO S3 and to bring M-cards. Well, after three hours trying to get the M-cards to work he couldn't get past the "Please Wait...Acquiring Channel Information" screen. He eventually gave up and suggested I setup another appt. and ask them to bring out S-cards. I believe he thought the signal was strong and Tivo just couldn't work with the M-cards. He only had two M-cards and originally thought I only needed one.

    I'm going to see if I can pickup the M-cards myself but if not then I will insist they bring out several M-cards to try. Anybody know how long it usually sits at the "Acquiring Channel Information" screen?

    UPDATE: Called TWC CSR who insist that only a tech can bring and install the cards.
    UPDATE: Last Sat. (6/14) the tech installed two S-cards. This went more smoothly than the M-cards. Not happy with having S-cards but at least it's all working. Will I miss something by not having M-cards?
     
  5. Kylenol

    Kylenol New Member

    4
    0
    Jun 11, 2008
    Hi,

    I recently got a TiVo Series3 HDTV DVR and I have Time Warner Digital Cable. My digital cable channels are a random mix of 0x00, 0x02, and a 0x03 channel. The 0x03 channel (GSN) is NOT a VOD channel and according to the FCC this is illegal. The channel gets red-flagged and it says it will delete in an hour. I didn't have to deal with this when I had Time Warner's Scientific Atlanta DVR! So I had someone come over from Time Warner, but they said they couldn't do anything about it. Any advice what I could do next?

    Thanks!
     
  6. cougar289

    cougar289 New Member

    1
    0
    Apr 20, 2008
    Kylenol,

    Where are you at, what city and state?
     
  7. Kylenol

    Kylenol New Member

    4
    0
    Jun 11, 2008
    Northeast WI.
     
  8. Sheils

    Sheils New Member

    14
    0
    Jan 20, 2006
    Brooklyn, NY
    Here in Brooklyn. I had to swap out my poor, dead, 3 month old TiVo HD - the new one should be arriving today.

    When I started using the TW HD box after I disconnected the TiVo, I noticed that the HD channels go in and out - sometimes brief audio lapse, then everything blacks out for a sec. I put in a brand new HDMI cable, no change. Technician came yesterday - I wasn't there, had a friend hang around for the guy. Anyhoo, he said adding composite cables to the setup might help. HE watched ONE channel in HD for a few minutes and of course it was ok. I had my friend change the channel and of course that one was messed up. Have another tech coming on Tuesday.

    Last night, ALL of my HD channels were messed up. I can't even hook up my new TiVo until this is resolved!!!

    Anyone else having this trouble?
     
  9. 59er

    59er TiVotee

    565
    1
    Mar 27, 2008
    New York, NY
    I haven't had any trouble in Manhattan with my TiVo HD and TWC HD.
     
  10. NigelTufnel

    NigelTufnel New Member

    7
    0
    Jul 19, 2006
    Brooklyn, NY
    Sheils: I am with you in the 11201, on a Series3 getting TWC, and I'm getting these occasional glitches too. I rarely watch live TV so I am not yet sure if this is a blip in cable reception or a codec glitch in the tivo. (There's another thread about these HD freezes)
     
  11. apixley

    apixley New Member

    1
    0
    Jun 16, 2008
    We have had ours since the holidays and it happens occasionally (more frequently at first). We have to restart our tivo when it happens. Apparently, TW is cheap with the bandwidth.

    Does anyone know when the 2-way cards will be available? I am tired of not getting all the channels on my tivo.
     
  12. Effinay

    Effinay New Member

    26
    0
    Aug 17, 2006
    Centerville,...

    Mcards won't work in the S3, you need 2 Scards. If you had a THD, you could use 1 Mcard or 2 Scards.
     
  13. mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC
    You can use M-Cards in the S3, you simply have to use 2 of them as they weill fall back to "S-Card mode".
     
  14. Fofer

    Fofer XenForo Rocks! TCF Club

    82,881
    515
    Oct 29, 2000
    Which begs the question... then why bother?
     
  15. mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC
    Because many cable co's aren't buying anymore S-Cards so all they have (readily) available are M-Cards. You don't get any advantage other than you get to use your TiVo (and get to rent two cards still). But the fact is, the S3 can use them- just not as an M-Card.
     
  16. bobrt6676

    bobrt6676 Member

    189
    0
    Dec 31, 2007
    Huber...
    Interesting comment, TWC Dayton, Ohio has no M-cards available. There reason according to Tech's, the M-cards are very expensive. If M-cards are more expensive what would be TWC motivation to purchase and supply M-cards to Tivo units?:confused:

    Even with M-cards VOD, PPV is not available for Tivo's. Which would be TWC's motivation for generating additional revenues.
     
  17. mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC
    Why would I know? That was the statement that I've seen made in these threads time and again (running out of S-Cards in favor of M-Cards). The underlying fact though is that two M-Cards will work in an S3 if that's all they can give you.
     
  18. Fofer

    Fofer XenForo Rocks! TCF Club

    82,881
    515
    Oct 29, 2000
    Gotcha. I have two S-Cards in my S3 and there was a time, IIRC, where M-Cards weren't readily available and if they were, they were more expensive for the customer. Thanks for the more up-to-date clarification.
     
  19. bobrt6676

    bobrt6676 Member

    189
    0
    Dec 31, 2007
    Huber...
    The Problem: TWC premium Hd channels 760-763 are occasionally "blacked out" Sometimes 3 out of 4 are viewable,sometimes none or any combination. (No other stations have this problem.)

    Contacted TWC CSR they feel it is a CC problem insist a truck roll needed.

    1st visit: (Saturday)Tech checked all connections, added amplifier.Curiously had no CC's to exchange. Problem still exists. Sets up 2nd visit for next day. Tech is to bring M-Card or S-cards to exchange to solve problem.

    Next day: (Sunday)tech calls "I don't have any CC's and do not know how to install. Can we come tomorrow(Monday). I agree.

    Monday: Tech comes out. I explain and demonstrate the problem. In a 15 minute period 760 is black 761-3 good. Then 760 appears and 762 is black.
    He has 2 S-cards and explains they do not carry M-cards(too expensive) And feels this is not a CC issue but changes them anyway. After pairing etc. same problem with different CC's. He gets an idea, calls dispatch to be sure HD premium channels have been matched (paired or whatever terminology) to both CC's. Sure enough they had not been. Dispatcher matched the HD Premiums to both CC's and presto All stations available all the time!:D Problem solved.
     
  20. Gasturbine

    Gasturbine Member

    39
    0
    May 9, 2008
    Time Warner, Columbus Ohio...just 8 HD channels. AT&Ts U-Serve is now in my area, and offer 41 HD channels, however, since their not a cable provider, they do not support cable cards, so one would have to use their DVR, which claims to record 4 different channels at the same time.

    Does anybody have any info on their gui? Screen shots would be great.

    Im glad there is finally some competition with TW. They pretty much suck at everything they do. Anybody want to buy a lifetime Tivo? ;)
     

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