I live in the Albany, NY area (Northeast Region for TWC) - TWC is moving to switched digital video (SDV) in our area for digital and HD content. I recently purchased a S3 HD DVR from TiVo after becoming increasingly frustrated with the SA 8300 series DVR - but still had some concerns about whether or not I would be able to view SDV channels - and how long it would before that happened. So I submitted a request for information via the local TW website, received the standard reply from a CSR that their CableCARD support is UDCP (one way) and that they had no further information on the tuning adapter/resolver (complete with a copy/paste from the website with this information - that I had already read). I then requested that they escalate my question to someone who would have more information/detail and much to my surprise they agreed to do so and three days later I received a call from someone in NC who provided their direct phone number for a conversation on the topic. After a couple of days of phone tag I spoke directly to this person tonight and this was what they told me : 1) TWC is preparing to deploy a tuning adapter/resolver for UDCP CableCARD devices nationally that would enable full support on TiVo (and other UDCP devices) for SDV content. PPV and VOD support may not be there initially. The technical person even sympathized with the fact that SDV is "unfair" to people who don't have their SA set top box. Interesting. They went on to say that the device has been in testing with CableLABS and certification is expected shortly. Information available on the Internet RE: Interop testing of these devices seems to support that. 2) TWC is maintaining a list of beta testers for the device that they plan to test this with as soon as it is available (imminently) and installation documentation is available. It sounded like it was planned to be a self-install - at least for beta testers. I asked to be added to the beta test list and we'll see if anything comes of that. 3) In addition to the list of beta testers, the person I spoke with is personally maintaining a list of people within their team who have "inquired" about the tuning adapter and is planning to notify them when it becomes available nationally to give them the opportunity to obtain one quickly. I'm not sure how you get added to this list if you're not one of the "lucky" ones to get past the first couple levels of support with this type of request - or if your CSR simply doesn't know who to forward the question to - but I hope that gets better as information gets sent down to the local branches of TWC. 4) The technical rep did state that the number of CableCARD/TiVo customers on the TWC network vs. the customers that have the standard issue SA set top box was much smaller and that deployment of the tuning adapter may be handled from a central location on a region by region basis vs. locally as a result but that those details were still being discussed. I would expect that installation would be no more difficult than installing a converter/set top box so a do-it-yourself install may not be out of the question. 5) Cost/pricing/lease fees for the device are TBD since they will typically be deployed optionally with CableCARDs and not as "required" devices. So, all-in-all the conversation was very positive, friendly and customer focussed - and contained a lot more seemingly accurate information than anyone I know has been able to get out of the local TWC support organization. I hope that the details prove to be true - it would restore some of my faith in TWC customer service. There has been recent press on the Internet about the Motorola MTR700 and the Cisco/SA STA-1520 as the 2008 Cable Show is currently underway in New Orleans: http://gizmodo.com/391871/tivo-switched-video-tuning-adapters-appear-at-cablelabs I would hope that we would see some movement toward deployment after the industry trade show but how quickly that happens remains to be seen. I did agree not to publish the technical person's name, contact info, etc. on the Internet as the flood of phone calls that would ensue would be unwieldy but I will post updates as I get them to the board... I was encouraged to call directly for updates periodically as I wanted to - which was refreshing. We can only hope that all of the TWC CSRs are being encouraged to "get answers" to difficult customer questions and to route them appropriately instead of insisting on the brush-off but in reading the board it doesn't seem that is the case - yet - based on what other members have shared as far as their experiences go. *sigh* Anyway, hope this helps!