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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. mklitt

    mklitt New Member

    Apr 30, 2008
    So I have had my Tivo HD Series 3 for a year or more in San Antonio with Time Warner Cable and things went fine. Recently most of my HD channels stopped recording on Tivo. I was adding TW Digital phone and DSL(turbo), so I asked the sales persons to add a service call and send out two cable cards as there must be a cable card problem.

    The cable guy shows up to install all my new stuff, but has no clue he is to make a service call. He has no cable cards and does not know from cable cards. (Off topic but he would not give me an updated channel listing, mine was a year old, because I was not "upgrading" the TV, only adding digital phone and Road Runner. :D)

    Today another cable guy comes with cards. Calls a cable buddy to come over. Calls another cable buddy! I have three trucks outside.

    I am helping, looking on Tivo. Nothing works. Finally about 3 hours later Cable Guy #1 tells me my Tivo HD does not get the HD channels because TWC has gone to "switched digital video."

    So my expensive Tivo HD DVR can record ESPN and the local stations. Funny how they did not make ESPN switched . .. .

    NO Discovery, NO National Geographic, NO ESPN2, NO History Channel :eek:

    NO RECORDING DEADLIEST CATCH IN HD, which is how I "discovered" this problem.

    They did not even tell their own tech people! That's cost productive to send out a tech for three hours. He says not many people have Tivo HD. Well they won't now! How would you like to install cable cards in a new Tivo HD and then demonstrate to the homeower that they can see and record 4 HD channels.

    If I had another option here, I would take it! I called Grande, but they are not in my area. I had one of the satellites but I don't think it was very Tivo friendly and I never got reception when it stormed. I dropped them after they gave me three boxes in a row that did not work.

    TWC gave me a DVR free for six months, so now I have to use their %^$# DVR to record in HD. :mad:

    They better get this sorted out in six months. I understand a tuner will fix it, but the tuner is being developed. It had better be quick and had better be free and I hope that Tivo is talking hard to Time Warner because they are being undermined here.

    I had not notification whatsover of this "switching" but you better believe I feel switched and I wish I could switch. I have 60 days to get out of the Time Warner contract if anyone has any good ideas. My zip is 78260.

    Anyone else upset about this in San Antonio?
  2. Enforcer

    Enforcer New Member

    Apr 21, 2008
    There is a whole thead on SDV. Do a search of the forums and its there. And unfortunately for you and I, we live in a TWC area that uses it. I wasn't too pleased about the HD channels, but I knew about SDV before I bought my TivoHD. Lets hope that Tivo adddress this issue sooner rather than later.
  3. Jimbo713

    Jimbo713 CreaTiVoty!

    Dec 25, 2001
    Yep - I had installers at the house four hours trying to get two s-card to work. No success - an MCard is on the way today. But, leaving DirecTV (with 100 HD channels and a working DVR) to save a ton of money with an HDTiVo and have only a handful of HD - I have to wonder. But, I'll deal with it - the savings is the trade-off.

    I did speak to a "head-end" tech during the installation about SDV and he did say that they are working on getting cablecards (specifically FOR TiVo) and SDV to "talk" to each other. No time-line, though.
  4. cab2

    cab2 New Member

    Sep 17, 2004
    definately check out the SDV threads. I'm in austin and in the same boat as you folks. I'm not sure about the San A. line up, but Austin has a TON of the SDV channels. I've now done the research I needed to do, and will be switching to Directv shortly. Yes, the Tuning Adaptor is coming, but it sure as heck doesn't look like it will be available in Q2 of this year. For me, switching to DTV, getting more HD, and saving a few bucks, means I'm leaving TWC. I love Tivo and have been with them since they first started, but TWC screwed me with making all their stuff SDV. I needed to see an actual DTV hddvr, and play with their interface. Its certainly no tivo, but it's not as bad as I had prepared myself it would be. I played with my buddies setup last weekend. All thats left to do is to see what deals are available now for new DTV customers and make the call. I don't see this as Tivo's fault, I see it as a TWC problem. I understand their reasoning for doing what they did, but I'm paying for channels I can't get. To me, that's just wrong.
  5. Jimbo713

    Jimbo713 CreaTiVoty!

    Dec 25, 2001
    - and does anybody have the accurate list of channels that are SDV on TWC, San Antonio? Those you can't get with a cable card?
  6. Firekite

    Firekite New Member

    Mar 11, 2008
    Oof. Why did you set up a contract? Refuse to do so. Tell them that a lack of a contract is the primary reason why you're even talking to them. They'll still work with you.

    All of us are in the same boat as you, unfortunately for everyone involved. See the SDV FAQ thread for more info.
  7. mklitt

    mklitt New Member

    Apr 30, 2008
    The channel line up dated March 2008 has a red box next to certain channels indicating "Channels not available with Cable Card technology." That includes some on demand channels too, but that must be an error. They should all be marked that way. No on demand channel works with the cable cards. As I understand it, that would not be possible. I have not tested this.

    I count 47 HD channels (many are multiples of HBO, etc.) 28 are marked as not working and they are most of the good ones. National Geographic and Discovery are the two channels I most want in HD. They are not available.

    Supposedly HBO works, but I have not tried it. I have not been messing with it, because I am so disgusted.

    Some that work, I never heard of. HDNET?
  8. mklitt

    mklitt New Member

    Apr 30, 2008
  9. Jimbo713

    Jimbo713 CreaTiVoty!

    Dec 25, 2001
    I have the M-Card working now - after a second tech visit yesterday that lasted close to 9pm. 3 guys showed up so that the lead tech could demo cable card installation to the other two. But, the install failed and they had to leave - we had to get the kids to bed. So, today, I called TWC tech support, read them the numbers from the card, and BINGO! It's working.
  10. abredt

    abredt West Valley TW L.A.

    Nov 4, 2004
    One of my S-Cards died in my Series-3 - only showed Basic Cable. TW guy said it's a signal problem and started reconfiguring the splitters. I connected the input line to go directly into the TiVo to show him that it was a problem with the card. Other card worked fine.

    He went and got another card - this time an M-card that had to update its firmware for 40 minutes. I had to insist that one M-card would not be enough. 2 hours later another tech appeared and the first one left. He put in another M-card. Then the S-card died so he put in yet another M-card. 2 hours after that "we" finally got it working. In the process we rebooted TiVo, the router, and the cable modem. Have no idea what the solution really was.

    What a mess!!!~ CB
  11. Jimbo713

    Jimbo713 CreaTiVoty!

    Dec 25, 2001
    I saw ESPNNEWS show up on the HD guid over the weekend. In San Antonio, SDV?
  12. Rayd8tor

    Rayd8tor New Member

    Mar 11, 2008
  13. Firekite

    Firekite New Member

    Mar 11, 2008
    I imagine it would be via SDV, yes, Jimbo. I also noticed Fox News HD seems to be up and running. It's about time everything started moving to HD.
  14. Jimbo713

    Jimbo713 CreaTiVoty!

    Dec 25, 2001
    FOX NEWS HD - ESPNHD - and all the others via SDV on TWC. Those channels I can't get because of the one-way cablecard. BTW, evryone I talk to at SA's TWC tells me that the "two-way" capability is very near (no specifics) and that those with cable-cards will be contacted when the SDV solution is available. They are sensitive to our plight. I'll be patient.
  15. mklitt

    mklitt New Member

    Apr 30, 2008
    At least you talked to someone who knows what it is all about! I worked my way up to a level three who comped me a station and thanked me for telling him about SDV (hadn't a clue) and about the cable card problem.

    By my count I have now educated 6 of their staff . ..

    Thank you for the encouraging news.
  16. gkrodg00

    gkrodg00 New Member

    Mar 2, 2008
    Forgive the long post and if this has been reported previously.

    I have both a Series3 Tivo and a Tivo HD that I use to receive OTA broadcasts and Dayton Time Warner Cable. Until today, I had cable cards installed only in the Series3. When ESPN2HD and the lineup change rolled out last year, I lost TNTHD, DiscoveryHD and have never been able to receive ESPN2HD nor any of the latest HD channels from TW (History, A&E, TBSHD, etc.). Apparently this was due to the switched-digital video protocols TW is using and its incompatibility with one-way cable cards. Although, I have continued to be able to receive all of the SD digital channels, ESPNHD, HDNET, HDNET Movies, Mojo, Universal HD.

    Monday, I finally capitulated and decided to get a non-DVR HD Time Warner box to plug-in to a separate input on my receiver solely to watch Reds games on the new Fox Sports HD channel. I rationalized $7/month for Reds in HD plus I would get TNTHD and TBSHD to watch NBA games in HD would be worth it.

    I brought the box home from the new Time Warner store at the Dayton Mall. Initially, I plugged the coax from the wall into the TW box 'IN' and a coax from the 'OUT' to the Tivo in. I thought that might work but it did not. So then, I put a splitter in-line to each box. Had the TW box up and running, went back to the Tivo box to make sure it got its signal back and out of pure serendipity, I just tried 768 on the Tivo and EUREKA! It tuned it in. Tried ESPN2HD, HistoryHD, TNTHD, TBSHD, all of the TW HD lineup, tuned in whereas in the past it had not. These supposed SDV deployed channels were now being received. I thought maybe it was the new box that might be the reason, so I unplugged it. Channels still worked. Took the splitter out and took the wall coax straight to the Tivo. Channels still worked.

    Called TW and tried to get an explanation for my good fortune and of course, no ideawhat I'm talking about. Emailed a contact at TW and he is checking with the
    engineers but haven't heard back yet.

    Scheduled cable card install on the TivoHD that until now I had just been running with OTA and analog TW and after I did the install myself I now proudly receive all of TW's HD lineup on both my Tivo boxes. technician (non-TW, indy contractory) greeted me with "I've never installed these before".

    My other theory is that HD box that I did not have until Monday, when it was added to my account, "authorized" something and allowed these channels to tune in but that really makes no sense either. It could have been pure coincidence about the box as I have not tried to tune those channels in months. They would just tune a SD Preview channel and not the actual channel.

    The TW SDV channels I should not be able to receive (unless they have quietly abandoned SDV) but I do, not that I'm complaining, I just want to understand what changed. Why would they move ALL of their HD channels off of SDV?

    The supposed mythical Tuning Resolver that will allow 2-way functionality in these original 1-way cable card hardware coming out sometime this year after the cable companies and 3rd party manufacturers like Tivo came to an agreement, but I have not been holding my breath.

    So my point for this long-winded post is:

    1) Any explanation for the change?

    2) Notify Dayton area Time Warner Tivo owners

    3) Annouce I have just a little less disdain for TW than I harbored prior to Monday.

    22 Unique HD Channels I receive with combination of OTA + TW and the ability to DVR.
    (does not include: 3 duplicate PBS HD Channels, Duplicate CBS, ABC, Fox). 64.1 gets me non-national UK basketball games :)

    NBC (2.1)
    CBS (7.1)
    PBS (16.6)
    ABC (22.1)
    CW (26.1)
    Fox (45.1)
    WSTR (64.1)

    Time Warner-HD
    CBS (707)
    PBS (714)
    PBS (716)
    ABC (722)
    Fox (745)
    CET (748)
    A&E (750)
    History (751)
    TBS (752)
    Food (753)
    HGTV (754)
    Discovery (755)
    TNT (756)
    NG (757)
    MOJO (760)
    Universal (761)
    HDNET (762)
    HDNET Movies (763)
    ESPN2 (764)
    ESPN (765)
    Fox Sports Ohio (768)
  17. BruceShultes

    BruceShultes New Member

    Oct 2, 2006
    This makes no sense to me either.

    If it was just one channel, I would think it was because you already had it tuned on the TW box, it then became available on your local branch of the TW cable.

    Since you can now receive them all on the Tivo boxes, the only other possible expanations I can think of are either there are now enough HD customers in your area, that TW made them available all the time and moved some SD ones back to SDV instead, or they were having problems with SDV and turned it off while trying to figure out the problem.

    I would ask other Tivo owners in your area whether it now works for them as well, but first I would check whether you can still receive them now. As I understand SDV, channels are available on your local branch if requested by any customer on that branch until no one is requesting it and a different one is requested that needs room on your local branch.

    I could easily be wrong, but I will post a link to this message on my local thread and see whether it makes sense to some local people who know a lot more about SDV than I do.
  18. bobrt6676

    bobrt6676 Member

    Dec 31, 2007
    I have TW Dayton. I have had TivoHD since January. 2 S-cards installed. I have been able to get all the TW HD channels since install in early January.
    Sounds like someone just did not authorize or add HD to your account correctly. You did not say if you called and complained to TW about the lost channels after the lineup change and if so their explanation.
    I do have have a problem with 760-763 occaisionally. Usually HDNET will be black several times a week. HDNET friday night fights tends to be the biggest culprit but not all of the time.
    And 768 FoxSports HD is a joke. HD PROMO screen is on 95% of the time. Only get 1 0r 2 games a week. Either Reds or Cavaliers.
  19. m_jonis

    m_jonis New Member

    Jan 3, 2002
    In TW Albany, all HD channels except the local stations and TNT HD and Discovery HD have been moved to SDV.

    Unfortunately in Albany, NY, even if you did get a TW cable box and tuned to an SDV channel, the TivoHD with M-card still cannot get the SDV channel. Apparently the cable card "knows" it's not authorized (or cannot receive) the SDV station. We've tried the supposed workaround (ie, if TW really sends the entire channel to the local node because it was requested, then in theory it should be available). However, there appears to be something they can also send to the cable card so that even in that case, the SDV station cannot be tuned.

    Perhaps in your area, TW is not doing that.

    We're on a Scientific Atlanta system, BTW.
  20. gkrodg00

    gkrodg00 New Member

    Mar 2, 2008
    Thanks, that is nice to know that others in my area are receiving these and its not just a fluke. Yes, the Fox Sports is a joke but at least Reds games are tolerable to watch now (the picture quality, not the skill).

    Yes, I did call and complain and almost canceled back in November when I found out about the entire SDV deal. They gave me a deal for the Turbo Road Runner that I was getting plus my cable package for $70 for 3 months until the SDV situation sorted it out. However, it is not an authorization issue. I have always been able to receive the channels on the HD Tier, but the new channels as they rolled them out starting with ESPN2HD, I would just get a Preview channel and not the actual channel. I have not called to complain since, I just went and picked up the box last Monday. I am pretty sure I have tried some of those channels since January though, so maybe it was just the act of adding the HD TW box to my account. Now I am really reluctant to return it. I would rather pay $7/month for it and have it sit in the closet, unused than to lose all my HD channels to my 2 Tivo boxes.

    Thanks for the information.

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