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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Sep 24, 2006 #301 of 6277
    Diacritical

    Diacritical Member

    129
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    Jan 10, 2003
    Brooklyn...
    There's no reason they can't just do it through a web page -- esp if they are already your ISP. Imagine the level of service if you just plug them in and fill out a form on-line. There's an additional upside... hundreds of people employed at something they are better suited to.

    --
     
  2. Sep 24, 2006 #302 of 6277
    hookbill

    hookbill Feathered Member

    4,442
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    Dec 14, 2001
    Northeast Ohio
    Can anyone do a simple layout on how the cards are installed so I can show the installer (if necessary). :)
     
  3. Sep 24, 2006 #303 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    There is a sheet of paper included with the S3 with instructions for the installer.
     
  4. Sep 24, 2006 #304 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    Security and authentication would likely be the main stumbling blocks. You are entering information that goes into the cable system head end. However there should be a way to make it happen. But.... cableco hates cablecards.... I dont think they will be especially anxious to make it easy on us.
     
  5. Sep 24, 2006 #305 of 6277
    hookbill

    hookbill Feathered Member

    4,442
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    Dec 14, 2001
    Northeast Ohio
    Yes, but two questions come to mind. A. Can they read? B. If A is yes then WILL they???? :D :D :D

    When I first had my SA 8300 installed the installer couldn't figure out. He left saying he would come back next day. I went to SA's website and set it up myself.
     
  6. Sep 24, 2006 #306 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    Well... that IS the key question... you can lead a horse to water but you cant make him drink. Point well taken!!!!
     
  7. Sep 24, 2006 #307 of 6277
    ahaley42

    ahaley42 New Member

    83
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    Sep 12, 2006
    I am still having problems with Premium channels on TWC in Austin. After my 5th card I finally got the second tuner to work and it gets premium but not #1. I had them unpair and repair my card1 and it didn't help. I took out the cards and ran through the installation again using first card1 and then card2. Card1 actually required that it be repaired, I called in and did this and it started getting premium channels but then card2 will no longer get them. Timewarner things I need a new card but it doesn't seem the issue is with the cards. Because they've both been able to get premium at some point, just not the same point.
     
  8. Sep 24, 2006 #308 of 6277
    skweaz

    skweaz New Member

    71
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    Feb 19, 2004
    Austin, TX
    Had to replace one card that would not tune any digital channels. After several unpairings/ repairings, multiple hits etc, I am now getting everything on both tuners. Very happy!
    My tech actually came up from San Marcos and didn't have any cards with him (he said they don't stock any in SM), but he took the time to track one down in the city, took him about an hour. He had never done any CableCARD installs, but he was eager to learn about them and the TiVo. His persistance paid off and everything worked out great.
     
  9. Sep 24, 2006 #309 of 6277
    BGreenstone

    BGreenstone New Member

    13
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    Sep 23, 2006
    Austin, TX
    That's very useful information, thanks! TW is sending another guy out tomorrow morning, and hopefully he'll have the 2006 cards with him. If not, I'll tell him what happened with you and we'll see what they can do. Also, please let me know if the new card they're bringing you also fixes the other tuner. Is the new card still a Scientific Atlanta card?

    -Brian
     
  10. Sep 24, 2006 #310 of 6277
    hookbill

    hookbill Feathered Member

    4,442
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    Dec 14, 2001
    Northeast Ohio
    My cc won't arrive until 10/21 and I haven't got my TiVo Series 3 yet. I'm just so hyped up on getting it and wanting everything to go right.

    Sometimes I think I gotta stop reading this thread. It's stressing me out. Hey it does go find for most people, doesn't it?
     
  11. Sep 24, 2006 #311 of 6277
    skweaz

    skweaz New Member

    71
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    Feb 19, 2004
    Austin, TX
    I posted an update just above you, but I wasn't specific; the new card is dated 2005 and both are SA cards.
     
  12. Sep 25, 2006 #312 of 6277
    elsumptero

    elsumptero New Member

    3
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    Mar 20, 2005
    So the installer finally left after about 5.5 hours of work.

    We never got past the point I last reported - namely everything works except the HD premium tier (starz, cinemax, espn, hdnet, hdnet2, inhd, inhd2). All other non-SDV channels appear to work properly on both tuners.

    Between the installers & support, the cards were paired, re-paired, authorized, swapped, replaced and initialized about 10 times. They got quite good at it.

    In every case, the outcome was the same. It's as if they can't authorize that tier.

    Between all this, the PVRs in the house all lost authorization at had to be reauthorized. They continue to work correctly.

    Will try again next week...
     
  13. Sep 25, 2006 #313 of 6277
    besposito

    besposito New Member

    14
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    Jan 30, 2005
    I have had the exact same problem with TWC in Raleigh.

    Ive got two S3s. TWC sent out contractor. Contractor installed two cable cards in first S3 and got working perfectly. All channels, HD and premium content. Been working perfectly.

    Second S3 a different story. They have been out three times and installed 6 different cable cards. Sometimes I would get a few of the digital and HD channels, but not all. With the last set of cards I am receiving nothing but standard cable. Contractor says they have been having this problem with lots of customers. The TiVo setup shows the cards are authorized and working.

    I really think the issue is with TWC not having their provisioning working and that they have been unable to properly "program" my cards on the second S3.

    Contractor wants to come out again and replace cards for a forth time, but they say they dont have anymore in their warehouse and are going to get back to me. TWC has scheduled another "tech" to come out tomorrow and look at it.

    Some how I fell that TWC doesnt feel particularly interested in solving the cablecard issues...looks like a conspriacy to me :cool:
     
  14. Sep 25, 2006 #314 of 6277
    Darthnice

    Darthnice umop ap!sdn

    117
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    Apr 29, 2002
    In summary:
    Time Warner, Austin, TX. I have INHD/HDNET, Locals, DiscoveryHD all working. The digital Movie and Sports Paks are working. The basic Digital channels are working, and the Analog channels are working. Some of the Analog channels which are also available as SDV are not working and some are , and there is different behavior between the two cards on that last count. Time Warner hates CableCARDs and apparently indoctrinates their techs to hate it too.

    Time Warner Austin, TX requires a Truck Roll to install the cards. They put the Tech who came to my house to install the CableCARDS on hold for about 40 minutes before he could authorize the cards. During that time, he told me that he can't really do anything at my house, everything is done at the main office (why do they need to charge me for a truck roll then?). After about 2 hours on the phone with them, we finally got all the HD channels and the Analog channels authorized, however the SD digital channels were not authorized. A 2nd level Tech came out the next day (a Time Warner employee, the first was a contractor) and did nothing but complain about how they were being forced to provide CableCARDs and how I would be better off using their DVR. After another 2 hours on the phone with people who kept telling him to call somebody else, the SD digital channels started working on both CableCARDs. A hand full of channels are SDV, so I don't expect them to work. However Disney is both Analog and SDV, so I expect that to work, only the Analog feed. It does work on one CableCARD (the Analog signal is used), but it doesn't work on the second CableCARD (TiVo attempts to tune to the digital feed). The installer said that I should just use the tuner that works to record Disney, but TiVo doesn't work that way. Time Warner needs help configuring their network so that the CableCARDs use the Analog feed when the digital feed is SDV. Clearly it can be done, but somehow it is different between the two cards. Overall, it was a very painful experience getting it work, and I had to endure 2 hours of CableCARD hate from the Time Warner Employee. The Tech also told me that they planned to stop sending all analog and use SDV for everything to save bandwidth, then I would have to use the DVR that they provided.

    All in all, Time Warner seems to hate CableCARDs and makes it as painful as possible to get them installed correctly. I still don't have Disney on one of the cards, but am scared to call them back lest they break something else. I don't have time to babysit a Tech at my house while he sits on hold and bouncing back and forth between people on the phone who don't want to help him.
     
  15. Sep 25, 2006 #315 of 6277
    bsegraves

    bsegraves New Member

    2
    0
    Oct 4, 2002
    TimeWarner installed the two cable cards in my S3 and it took about 20 minutes.

    After the tech had left I noticed that the second cable card kept failing on any channel over 1600 (it would briefly show the channel, then go to the "call service" screen), so I called tech support. They quickly realized that the card wasn't properly paired with my hostId. Once they fixed that everything worked great on both cable cards.

    The only problem I have now is that channel 102 consistently brings up channel 1531 on both tuners. Kids aren't too happy about that. A tech is scheduled to come by the house today to figure it out.

    Also, as reported by someone else, channel 111 (Boom, a kids channel) doesn't come in.

    The HD quality is simply amazing, though. I've had no problems recording two HD shows at the same time. The Tivo seems to be less responsive when I'm recording a HD show, but it's hardly a reason to complain.

    And unlike others, I've had no problems with the support I've received so far from Time Warner (other than the 20-30 minute wait times to get through to tech support).
     
  16. Sep 25, 2006 #316 of 6277
    Darthnice

    Darthnice umop ap!sdn

    117
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    Apr 29, 2002
    bsegraves: You will never get 102. It is a switched digital channel, which means that it requires 2 way communication, which the S3 can't do.
     
  17. Sep 25, 2006 #317 of 6277
    LostInAustin

    LostInAustin New Member

    16
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    Sep 15, 2006
    Austin, TX
    Heh, I'm in the same boat regarding my occasional audio dropout. I think I'll just live with it for a while until TW has a little more experience with cable cards and the S3.
     
  18. Sep 25, 2006 #318 of 6277
    labatt

    labatt New Member

    10
    0
    Sep 30, 2001
    I just had my cablecard's installed here in East Greenbush, NY. As with others, a number of channels are working, a number aren't. I haven't been able to localize it to a specific tier. This was the first S3 they have done out of this office. The tech asked the head end about the issue - they said to "wait an hour and see if the channels show up". I was pretty sure that this was just to delay, and the tech took off for another job. Anyway, one hour later, no change and I'm waiting to hear if the tech will be returning today.

    Does anyone have anything I can share with TW that has helped? Everything I've read thus far just says unpair/repair and try a new card. Being in the tech industry, I'm really doubting it's the card and am guessing it's just a provisioning issue. Perhaps the card provisioning software just sucks and it has nothing to do with the provider. I used to see that all the time in carrier equipment. But if anyone has any definitive suggestions for when TW comes back I'd greatly appreciate it!
     
  19. Sep 25, 2006 #319 of 6277
    bsegraves

    bsegraves New Member

    2
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    Oct 4, 2002
    Darthnice: Thanks for letting me know (though I wish they had just told me that).

    I guess I'll cancel the service appt now - I'd rather them leave my system alone since it's currently working.
     
  20. Sep 25, 2006 #320 of 6277
    hookbill

    hookbill Feathered Member

    4,442
    0
    Dec 14, 2001
    Northeast Ohio
    I read somewhere the cable cards dated 2005 or later work better. I don't know if it's true but if there is a date on the cards you have, check it out.
     

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