The problem is Switched Digital Video. OTW moved many of their channels (including most HD channels) to SDV last year. Tivos with cablecards (Tivo HD and S3) cannot tune SDV channels. There are detailed discussions of the issue at (1) TWC Hawaii moving all HD to SDV: http://www.tivocommunity.com/tivo-vb/showthread.php?t=364085 (2) S3's in Hawaii?: http://www.tivocommunity.com/tivo-vb/showthread.php?t=321119 and (3) SDV FAQ: http://www.tivocommunity.com/tivo-vb/showthread.php?t=357703 In a nutshell, what Oceanic told you is not 100% correct -- you can receive the local HD broadcasts (Fox, NBC, CBS, ABS, PBS) and any subscription channels with HD that you may subscribe to (HBO-HD, MAX-HD, Showtime-HD, etc.) But you cannot get any other HD channels like HDNET, ESPN-HD, etc. So if all you want is local channels, you can call OTW back and insist that they schedule a cablecard install. Depending on the rep you get on the phone this might be easy, or it might be a pain. They are obligated to give you the cablecards if you want them, but not all CS reps know that. But if you want the other HD channels, you'll have to use their DVR for now. The situation will ultimately be resolved (pun intended) by the Tuning Resolver. This will be a USB add-on that will allow Tivos to use SDV channels. But it's still awhile off -- how far off is the subject of countless other threads, esp. the SDV FAQ. We all feel your pain.