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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Apr 9, 2008 #3141 of 6277
    GiantsFan24

    GiantsFan24 New Member

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    Jan 3, 2008
    Makakilo,...
    The problem is Switched Digital Video. OTW moved many of their channels (including most HD channels) to SDV last year. Tivos with cablecards (Tivo HD and S3) cannot tune SDV channels. There are detailed discussions of the issue at (1) TWC Hawaii moving all HD to SDV: http://www.tivocommunity.com/tivo-vb/showthread.php?t=364085 (2) S3's in Hawaii?: http://www.tivocommunity.com/tivo-vb/showthread.php?t=321119 and (3) SDV FAQ: http://www.tivocommunity.com/tivo-vb/showthread.php?t=357703

    In a nutshell, what Oceanic told you is not 100% correct -- you can receive the local HD broadcasts (Fox, NBC, CBS, ABS, PBS) and any subscription channels with HD that you may subscribe to (HBO-HD, MAX-HD, Showtime-HD, etc.) But you cannot get any other HD channels like HDNET, ESPN-HD, etc. So if all you want is local channels, you can call OTW back and insist that they schedule a cablecard install. Depending on the rep you get on the phone this might be easy, or it might be a pain. They are obligated to give you the cablecards if you want them, but not all CS reps know that. But if you want the other HD channels, you'll have to use their DVR for now.

    The situation will ultimately be resolved (pun intended) by the Tuning Resolver. This will be a USB add-on that will allow Tivos to use SDV channels. But it's still awhile off -- how far off is the subject of countless other threads, esp. the SDV FAQ.

    We all feel your pain.
     
  2. Apr 9, 2008 #3142 of 6277
    poisonpill

    poisonpill New Member

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    Apr 9, 2008
    Hello all. I currently have TWC in NYC and the Explorer 8300HDC box. This thing is atrocious. Really just plain garbage.

    I'm wondering a) what's the process for going tivo? and b) is it really worth it?

    From reading, I realize I need to go cablecards, but then I would lose HBO on-demand right? How is the tivo HD series 3 box? Fast? It's definitely a big change to go from the TWC box to a $500-600+ tivo.


    Thanks.
     
  3. mrobold

    mrobold New Member

    1
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    Apr 11, 2008
    Orange...

    I don't suppose you have the name of that contractor handy do you? I've had 3 different techs out here with 6 different cable cards, and have yet to get a working installation.
     
  4. FrancesTheMute

    FrancesTheMute Resident Nihilist

    91
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    Sep 16, 2005
    Minneapolis, MN
    I had a successful CC install in San Diego, CA with Time Warner Cable. Guy showed up, had an M-Card, even though the girl on the phone when I set up the appointment was *very* sure that they didn't have M-Cards. Tech popped it into the Tivo, called up the office, read off a few numbers and everything was working fine. I redid the guided setup after he left. All was good for about an hour or so and then everything went gray on the screen. I couldn't change to any channels and even the Tivo home screen was all gray in the background. I noticed a connection was in progress, took a really long time to load the data. After the connection was done, everything was still all gray, so I did a reboot and everything was good after that. I can get all the HD channels my provider has, including the new DiscoveryHD and HistoryHD, but I've noticed that a LOT of channels aren't showing up right on the guide. I get a "to be announced" for the program information, but the shows display fine. This is also happening on a lot of non-HD channels, mostly the ones around the regular Discovery and History channels. Probably a total of 15 to 20 channels are like this. I'm guessing this has something to do with SDV. Does anyone think there's anything I can do about this? call TWC and have them do something on their end? This kinda sucks because a lot of the channels that I would want to record stuff on I can't because it's not pulling down any program information. Good thing I kept my TWC HD-DVR so I can still record those shows.
     
  5. FrancesTheMute

    FrancesTheMute Resident Nihilist

    91
    0
    Sep 16, 2005
    Minneapolis, MN
    Yes, you would lose HBO on demand and ALL other on-demand channels, as there's no way for the Tivo to send the signal back to the cable company to order the show. See my post just above, I just got a TivoHD and I kept my 8300HDC (which is total crap, I agree).

    To get a tivo you just need to buy the STB somewhere (best buy, circuit city, directly from tivo at tivo.com, etc) and hook it up to your TV. Then you go to tivo site and register the box and sign up for whichever plan you want (either monthly or a 1, 2, or 3 year in advance) Then you turn on the Tivo, go thru the guided setup (which is super easy) and then you have Tivo.

    As for whether its worth it....that depends on the type of programming you watch. Since you mentioned HBO on demand, it seems like you like to watch a lot of on-demand type stuff, in which case, Tivo would not be worth it
     
  6. 59er

    59er TiVotee

    564
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    Mar 27, 2008
    New York, NY
    You could always get a basic non-DVR box from TWC for the on-demand stuff.
     
  7. spolebitski

    spolebitski New Member

    143
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    Mar 30, 2006
    I live in SE WI as well ... I have on order a TiVo HD and an appointment for cable cards in the new two weeks ... did you go through this process already?
     
  8. spolebitski

    spolebitski New Member

    143
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    Mar 30, 2006
    I live in SE WI ... how did this go for you? As you can see from my above post I have a TiVo HD on the way with an cable care appointment ... let me know if everything is working or what I am looking to avoid

    Were you charged any fee's for the install (i was told 40 for the 1st card, 10 for the second card then was told 30 for the entire install now its down to 20) I can't wait for the bill and see how everything is billed
     
  9. whatwhat

    whatwhat New Member

    1
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    Apr 14, 2008
    As an FYI, I recently did an activation with TWC with a TiVo HD with two cablecards. At first, only the HD network channels and those below 100 worked. After a call to tech support and a tech visit, they sent out another tech, this one from the head end. He took the two cable cards out of the TiVo and, one at a time, placed them in a cablecard equipped LCD TV. He then called in and had them hit the card (i.e. send the initial EMM). Once both cards had been hit, he placed them into the TiVo and called and asked them to send an "init" (his term) to each of the cards. As soon as the init hit each card the missing channels began working. This is the same procedure that had been tried with the cards in the TiVo to start with, however it had not worked until the initial "hit" was performed in the other TV, He could offer no explanation as to why it did not work in the TiVo, but in my area he was going to make the cablecard procedure going forward to be -
    1) issue cablecard to customer, enter cable card into into customer account
    2) have a tech place the customer cards into a working cablecard system in their shop and have the initial EMM's sent
    3) take the cards to the customer site, place them in the TiVo, and have the "init" messages sent.

    At no time was any of the host ID information from my TiVo unit entered manually into their system, according to the tech that info is transmitted to their systems during the paring process. I have read the exact opposite, but that is what he said and it seemed to work in my situation.

    I'm posting this only as an FYI, this is the procedure that got my TiVo working with dual cablecards on TWC. They were more than helpful in trying to get this to work, however everyone I spoke with said that anything with cablecards is tocuh-and-go... they have gotten everything to work eventually, but with each different system it is some other issue.

    From my personal observation I suspect the TiVo is not properly sending the EMM's to the cablecards. To see the same cards perform properly in another unit during the initial configuration, then place those same cards into the TiVo and they start working seems to point at some interaction issue between the TiVo and the cablecards during the initial configuration.

    I hope this info. proves useful to others in their efforts to get their TiVo's to work with cablecards with TWC. As for me, I am very pleased, the system works fantastic. I only hope that one day this can all be done without any tech support calls or truck rolls :)
     
  10. CharlesH

    CharlesH Member

    1,061
    1
    Aug 29, 2002
    Sacramento...
    Since TiVos don't have the hardware to send information upstream, there is no way that host info could be sent during the pairing process. There are two different steps here. One is "authentication", that is, what channels will the cable card decrypt for the host. This step is independent of the host, and is based on what package of channels you have bought from your cable company. You can move a cablecard from one host to another, and the same channels will be authenticated.

    The other step is "pairing" for copy protection, and is a digital-rights procedure to keep you from copying the content in a manner that the copyright holder doesn't want you to. This step is host-specific; moving a card from one host to another will break pairing. All cable systems use authentication, but not all use copy protection. As long as copy protection is not turned on, cards can be freely moved around, but when/if they turn on copy protection, then you won't be able to see the copy-protected programs.
     
  11. cdeckert219

    cdeckert219 technogeek

    170
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    Jan 7, 2006
    San Diego
    I contacted TWC San Diego (and was forwarded to their contractor) to install an M-Card in my 2nd TiVoHD. The support rep knew exactly what I was talking about...he's had a TiVo for years. Tech showed up with an M-card and had it installed in about 2 minutes. He wrote down the requisite numbers and warned me that he'd had trouble getting anyone to answer back at the office all day. He asked if it was okay to leave and call me back as soon as he successfully connected. I agreed. He called back about an hour later and said everything should be fine. I checked it out and everything is working fine (I'm getting all the channels that I'm supposed to be getting).

    Update to what I reported earlier--I now receive both DiscoveryHD and HistoryHD on both boxes. It doesn't list any programming info for these channels, though. Go figure!
     
  12. spolebitski

    spolebitski New Member

    143
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    Mar 30, 2006
    Do you know if you had a s-card or a m-card installed?
     
  13. MicahG

    MicahG New Member

    11
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    Feb 15, 2008
    I'm in Huntington Beach, CA (Orange County)

    I have 2 technicians here and they are trying to install 2 M-cards on my TivoHD box. I put the Tivo Instructions in front of the both of them read to them and even showed them that we only need 1 M-card. Will it even work with 2 M-cards?? I'll give you an update when they are done...so maybe you'll hear from me in a week or so ;o)

    (Contracted tech's who don't speak english very well)
     
  14. ksboy21

    ksboy21 New Member

    1
    0
    Feb 28, 2008
    Time Warner in KC has informed me that throughout the rest of the year, I will continue to see programming drop off from my cablecards as they no longer support cable card technology in this area. They refuse to service their cable cards, and they will not give any support when I have cable card issues. They said that on Feburary 1st, 2009, I must give back all my cable cards and go with their boxes, or I will not receive any programming.
     
  15. spolebitski

    spolebitski New Member

    143
    0
    Mar 30, 2006
    Why on feb 1st 2009 will you have to give up your cable cards ... does this mandate from the fcc expire in 2009
     
  16. MicahG

    MicahG New Member

    11
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    Feb 15, 2008
    So here's my update. 1.5 hours. The dude decided to give up on trying to get the 2nd M-card to work. So he just left the 1st one in haha. I've restarted the box and went through the Setup Guide again. When I was done, however, it said I needed to go through the Setup Guide AGAIN. I decided to check out what stations I got, and I think I am missing some. I am now going through the Setup Guide again. Maybe I'll try a reset? I checked out a couple local HD channels and I wasn't impressed, so I'm hoping that it wasn't actually HD feed. We'll see if I end up needing to call another tech out or not.

    Would they let me reauthorize the M-card since I have it in the box?
     
  17. MicahG

    MicahG New Member

    11
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    Feb 15, 2008
    Cableguy,

    Is it possible to get the card paired over the phone by yourself? I've called TW twice and now they want to roll another truck. I checked my CP status and it says "Waiting for CP Auth"

    All the local channels work but not TNTHD, ESPNHD, etc.

    I'd rather not have to wait on another truck...

    UPDATE: So i've checked some other settings and I was getting EMM's at first, but now it's at 0. CP Info - i'm still at "Waiting for CP Auth" but my Verify Key Status is "OK." The other thing I kind of wonder is, there are 2 numbers on my M-card (SA). I found out only one of them is in the system at TW. I wonder if the tech called in the wrong number? Anyone else have a SA m-card?
     
  18. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    It sounds like they do not have your card paired correctly. Technically, this should not require a truck roll. You have all the parts necessary to get your cards working. I cannot speak for your area, but try giving tech support a call with your host id and cable card id ready.
     
  19. MicahG

    MicahG New Member

    11
    0
    Feb 15, 2008
    hey cableguy,

    Ya, I've called the tech support around 4 times and I think they are tired of me calling. =\
    I've double checked all the info with them and they have it all down. There's 2 numbers on my M-card and they only have one of them in the system, I tried to talk them into trying to switch the number, but they said then they'd need to get me a whole new card. They've got a truck scheduled for friday morn. sigh... Any ideas on what I might be able to say or do tomorrow? or should i just wait it out...
     
  20. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    I think you are just going to have to wait it out :eek:. This time, do not let them leave until all of your channels are working.
     

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