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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. ddstreet

    ddstreet New Member

    Nov 16, 2006
    Raleigh, NC
    I'll check when I get home, and post the ones I'm missing.
  2. bxojr

    bxojr New Member

    Mar 4, 2005
    Pittsboro, NC
    Your experience is much like mine: I tried in vain to convince the phone rep, and two supervisors, that M-cards did exist, and that I shouldn't have to pay for two S-card installations. But this all turned out to be irrelevant, because the installer showed up with an M-card and everything went smoothly.

    I think the reality is that the phone reps don't know anything, but that's OK, as long as the installation techs know what they're doing. So as long as the installer knows it's a CableCARD/TiVo install, it doesn't matter what the phone rep says.

    For what it's worth, my installer told me that S-cards are virtually impossible to get nowadays anyway. So the whole S-card versus M-card thing is apparently a non-issue, at least in Raleigh/Durham.
  3. kichigai01

    kichigai01 New Member

    Feb 23, 2008
    At least here in Mesquite, the new channels are not SDV yet. I turned on my TV this morning and sure enough all the supposed SDV HD channels were on and working great.

    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL
    Yup... My S3 currently has 2 M-Cards and my THD has 1 M-Card.
  5. [NG]Owner

    [NG]Owner Member

    Dec 19, 2006
    Kansas City
    As an FYI, TWC Kansas City is going SDV as of 4/14. I received a letter listing all the channels that are moving. Once I get back home, I'll edit this post and list them. From memory, most are not important, though there are several movie channels moving as are four otherwise free HD channels.

  6. bxojr

    bxojr New Member

    Mar 4, 2005
    Pittsboro, NC
    I saw this Engadget story that says TWC in the Piedmont Triad region of NC has just rolled out the Discovery suite in HD.

    The story doesn't say whether the channels were added as linear channels or SDV. Anybody know?

    Not that that has any direct bearing on what we might get here in Raleigh/Durham, but it might indicate which way the wind is blowing...
  7. svartbjorn

    svartbjorn New Member

    Feb 14, 2007
    Interesting, I have had a Tivo series 2 for 2+ years now and got a TiVo HD in November due to getting a swwet deal from Amazon. I find that the series 2 can get all the digital channels it wants and is willing to share, the TiVo series 3 software blocks virtually everything from sharing. In other words, I can watch things on my TiVo HD that were recorded on my other Tivo but not vice-versa. Is it because of the cable card interface? Or is it the the different rev of the software? Perhaps the cable bos has something to do with removing it? Hmmm.
  8. Eccles

    Eccles Mostly harmless

    Dec 27, 2001
    Austin, TX
    Recordings on your S2 are analog, despite the source having been a digital channel - the STB converted it to analog Svideo or composite, and your TiVo recorded that after re-digitizing it. Thus there are no copy protection flags inherent in those recorded files and your S2 will happily share them.

    Conversely, your HD records the digital stream from digital channels directly, with no conversion or recoding, including any copy protection flags set by the cable company or content originator. If those flags say "no copy" then the TiVo will honor that and refuse to allow it to be shared with any other devices.
  9. svartbjorn

    svartbjorn New Member

    Feb 14, 2007
    I was just wondering if we can use the FCC rules to push TWC. I got a TiVo HD in November and found then that the the requisite 2-way channels were not available, but then I found that the HBO and Cinemax Pacific (I'm on the East coast) channels were not available. After a few calls I was told that they were SDV and that I would not be able to receive them. That didn't bother me much since i had a TiVo after all and could look for the shows I wanted on the regular channels. So I still had a full compliment of cahnnels. Then after the first of the year they strted sevral waves of "upgrades to the channels lineup that "added" HD versions of the channels we had (Discover, history etc..) but in actuality, put them on SDV so they were not available. Then they started switching out channels that i already had in HD to SDV and also some others in conventional. I now have less channels available to me than when I strted in November 2007. Is there some angle that we can use vis avis the FCC ruling that cable companies must support the Cable Card standard? I am ready to start giving them a hard time over paying more for less.
    Also, does anyone have an update to the Tivo workaround device? We are days away from the "second quarter" but in my experience, when you give a quarter as your target timeframe, then we will most likely no see it until the very end of that quarter. The FCC has to approve all hardware devices and this process is usually backed up for 6 months or more.
  10. DaveDFW

    DaveDFW Member

    Jan 25, 2005
    Richardson, TX
    It appears the new HD channels are just linear broadcasts, 3 per QAM, instead of the SDV rumor that has been going around for the last couple of weeks. I'll gladly take compressed HD over inaccessible HD (Tivo+SDV).

    Channel 126 807-Mhz
    History HD 745
    Golf/VS HD 786

    Channel 127 813-Mhz
    Food HD 752
    HGTV HD 753
    FSS HD 787

    Channel 128 819-Mhz
    CNN HD 740
    TBS HD 744
    AETV HD 754

    Channel 129 825-Mhz
    Discovery HD 756
    Animal Planet HD 757
    NGC HD 771

    This must mean TWC has upgraded my area to 860mhz, since all the new channels are over 750mhz.

  11. kichigai01

    kichigai01 New Member

    Feb 23, 2008
    I think I lost some channels.

    Could others check in North Texas the following channels?


    I bet they are black.

  12. Vixyswillie

    Vixyswillie New Member

    Feb 24, 2008
    Just a note of encouragement for those of you still in the throes of TWC CC hell. Be persistent - it really will work when the planets finally align. ;)

    I live in the SE Wisconsin region of TWC and have a Series 3 Tivo. Since the original install, I was missing boatloads of channels (almost all of the 100-series channels and many of the HD channels). I was informed repeatedly from TWC Customer Service that it was due to (1) the fact that I had CCs instead of a STB, and (2) the fact that TWC-Milwaukee is experimenting with SDV on some of their channels.

    After being fortunate enough to find someone on this forum who lived in my area, had the same equipment, and had already solved the same issues - I knew better than to accept TWC's "explanation." I requested that a technician with CC experience come back to my house to check the installation and settings of both cards. I was fortunate enough to get a technician who had already done 3 CC installs earlier this week, as well as having worked with many Tivos. After replacing one of the cards - and an additional 15 minutes of tweaking and adjusting settings from the remote office - things are now working beautifully! I have ALL of my regular def and high def channels (with the obvious exceptions of PPV, MOD, premium channels I don't subscribe to, and music channels).

    Bottom line: With an appropriately skilled technician and a bit of persistence, these issues can be easily resolved. Best wishes to those of you who aren't quite there, yet. Hope my experiences are helpful in some way.

  13. DougJohnson

    DougJohnson Member

    Dec 11, 2006
    I was pleasantly surprised when I tried the new channels this afternoon and they were working on my S3 here in Dallas. Let's keep our fingers crossed.
    -- Doug
  14. rudiger

    rudiger New Member

    Feb 6, 2002
    On the...
    Lucky you!
    Here in TWC-Carrollton land, the channels and guide data do appear on my S3, but I'm not seeing any video content on these new channels.

  15. InkBlot

    InkBlot New Member

    Sep 11, 2006
    And just a note for other North Texans:

    I live in the Mid-Cities area, and although the channels appeared in my line-up, they show as black on my screen. Thinking, "oh noes, teh SDV!" I came here first. Found a link to a newspaper article that the new channels are Dallas, Richardson, Plano and Mesquite only. I confirmed through my old cable box, the channels are not in that line-up, nor do they show up in the PDF of channel listings on TWC's website. So, not all North Texas gets the love today.


  16. Arcady

    Arcady Stargate Fan

    Oct 14, 2004
    Here in Farmers Branch (North Texas TWC) I have all those channels working. The new HD channels appeared in the guide on my S3 and HD boxes, but they are all black.
  17. jmaditto

    jmaditto New Member

    Jul 29, 2007
    Columbia, SC
    I have all the new channels here with TWC South Carolina. Not sure when they were added though. I haven’t checked the service manure to see the SDV status but I assume they are all SDV. Will check later today.
    Interesting – I didn’t know engadget was part of TWC.
  18. JimWall

    JimWall Member

    Oct 19, 2002
    If new channels are blank or black try rebooting the TIVO. On SDV channels in Cincinnati the Pay Per View loop shows up over and over and over.
  19. dolfer

    dolfer Miles Standish Proud

    Nov 3, 2000
    Jim, I am a fellow TW Cincy customer... What current HD channels are we not getting? The only one I can think of is the Fox Sports Channel (at least I think that's what it is!) which is Channel 968. They just added this one a few days ago.

    I guess everything from this point on is going to be SDV?

    It should be interesting to see how long it takes for the dongle to arrive.
  20. kichigai01

    kichigai01 New Member

    Feb 23, 2008
    Please excuse the following if you don't enjoy rants.

    *begin rant*
    When the heck are the people at TW going to teach their on the phone techs more that just "unplug...reboot...send truck"? It is driving me insane that they do this.

    What are the people at the call centers getting paid? Heck, I really don't even care if they are getting minimum wage to sit on their butts and tell people to reboot their stuff. They are getting paid better than what I am getting right now which is nothing and I am the one that is frustrated and annoyed because they can't seem to do more than send techs. Jeez.

    Oh and to make matters more interesting, the person on the phone wanted to send a tech to my house on a Sunday. A SUNDAY? Don't they know at Time Warner that most people consider it a day of rest from the stress and the bull mostly coming from companies like them? Also do they have no respect for those employees that like to spend the day with family or practicing a personally accepted believe.?

    The person acted offended when I told this person that "Sunday at my home is reserved for relaxation and personal reflection and I will not allow a stranger in my home on that day".

    *end rant*

    Second note:

    I anyone else in the Mesquite,Tx or surrounding area only getting a test pattern on their Fox Sports SW HD channel?

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