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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. cab2

    cab2 New Member

    Sep 17, 2004
    look back in this list a couple of pages for the list of SDV channels or Switched Digital Channels. at my last count, there was around 150 or so of them at least in the austin area. Your area may be different. Austin is big on SDV, other TWC locations, not so much. One reason I'm considering making a switch to D*

  2. spaced

    spaced New Member

    Jan 10, 2002

    Where are you located? I can't send you a private message or email. I had the same problem you did but it is resolved now and have some information that may help.
  3. Firekite

    Firekite New Member

    Mar 11, 2008
    I've noticed that D* thing quite a bit. What is that? DirecTV? Dish? Or what? I'm intrigued :)
  4. cab2

    cab2 New Member

    Sep 17, 2004
    My understanding was E* = echostar / dish network. d* = directv

    Someone please correct me if I'm wrong?
  5. zingboy

    zingboy New Member

    Jul 22, 2002
    The issue you describe also hoses multi-room viewing. Nothing can be transferred either to another Tivo or through Tivotogo. I am pissed.

    TWCNYC HD Tivo
  6. spaced

    spaced New Member

    Jan 10, 2002
    You're correct.
  7. jtowens

    jtowens New Member

    Sep 20, 2007
    Thanks spaced, I'd appreciate that if you could. I turned on private messaging for my account, so you should be able to do that now.

  8. Firekite

    Firekite New Member

    Mar 11, 2008
    Um...what's with all the secrecy?
  9. mrjosh

    mrjosh New Member

    Mar 16, 2008
    The TW rep is at my house now - has been for about an hour. He said he does one or two card installations a year and the last one took about 3 hours. He's friendly, but not very happy about the prospect of installation taking so long. He tried to sell me on DVR or on the digital box without DVR, but I said I liked my Tivo. The first card installed fine quickly (as far as I could tell), but the second card is undergoing a firmware update - and has been for about 40 minutes so far.

    Update: the second technician is now here. He's asked me about Tivo service, the cost, etc. and is bragging about how much better it is than DVR. We're on the third cable card, which is going through another lengthy firmware update.

    Update 2: We're now approaching three hours. Looks like I'm working from home today. How long does the firmware update take?

    Update 3: The rep is now gone. He arrived at 8:30 this morning, took an hour for lunch, and left at 4:00 this afternoon. He tried about 8 SA cablecards. The card in slot one is working beautifully, but the card in slot two is only receiving a few of the HD channels. I'll call them tomorrow to see if they can do something over the computer.

    By the end of the day, he said he was impressed with Tivo and might look into getting one for himself. He also said that TW had M-Cards in this area, but they didn't advertise that for some reason. I don't know why he didn't bring an M-Card with him to my house. Anyway, I'm pleased with card 1 and mostly pleased with card 2, but a whole day of work to get them to work is ridiculous!
  10. kenrippy

    kenrippy New Member

    Jun 27, 2006
    we had the firmware update on 2 scientific atlanta S-cards and they took about 15mins each.

    if it makes you feel any better, the tech was at my house for a total of 4hrs trying to get a variety of S-cards & M-cards to work in our new tivoHD. we ended up getting 2 S-cards to work, and they've been working great for a couple weeks now.
  11. ontheway

    ontheway New Member

    Dec 11, 2007
    Ok, I have searched through this thread but not found what I am looking for. I will be moving into TW area at the end of April, I have a Tivo HD. I called customer service to see if they could tell me what channels are on SDV now and it took about 4 tries and two trips to the supervisor office before the guy half understood what I was talking about. He said I would get all the channels but I am not inclined to trust his advice.

    Can someone who currently has TW in Orange County, CA give me a list of what channels (HD or otherwise) that you can not tune on your Tivo with cablecards.



    1 TivoHD
  12. Firekite

    Firekite New Member

    Mar 11, 2008
  13. voodooutt

    voodooutt New Member

    Mar 20, 2008
    hey - just wondering how you are liking the TiVo so far? I'm in SE WI also and am really sick of the PoS SA8300 DVR and want to take the TiVo plunge

  14. monkeyboy1010

    monkeyboy1010 Long Time User

    Nov 17, 2000
    After 6 total visits, and nearly 20 cable cards, I have 4 working cards in my 2 Series 3 machines. Thanks to the lead tech getting involved, who actually went to the training on setting up the Series 3! :D
  15. rhoelzer

    rhoelzer New Member

    Jan 3, 2004
    I'm in Mooresville, NC. Cable Co (MI-Connection) is now owned by the city/some sort of organization, used to be Adelphia, TW ran till the city decided to run it.

    I got my first THD in Nov or Dec and got the 2 cards working in it pretty easy. I had channels drop once in a while and reseated or rebooted and everything would be fine for a while. I got my 2nd THD in Jan and when I got the 2 cards for it we never could get them working. On top of that one of the cards in the 1st box quit working too.. Most of what I watch is on networks (which I get on all of them) and I hadn't had time to mess with it till the other day. After a few hrs a day for a couple days they sent someone out (which I knew wasn't going to change anything). He messed with it for a couple hrs with no luck and I thought to ask if they had MCards yet and they did. He ran to the office, picked up 2 MCards and we had both working in less than 30 minutes. I've had absolute 0 issues since switching to the MCards..
  16. pmiranda

    pmiranda New Member

    Feb 12, 2003
    We're going to be moving across the neighborhood soon, and I'm trying to decide if it's worth $11/mo (and maybe some freebies I probably won't watch) to get new service discounts but have to deal with getting new cablecards and a new box, or if I should just transfer my current service to the new address and hope the cablecard pairing sticks?
    New house already has cable in all the rooms so there's no installing to do unless the sellers do something stupid like rip out all the splitters and amps that somebody seems to have spent a few hours neatly installing in a closet.

    A related question: does anyone know if the $11.40/mo Surf and Watch bundle discount expires or if it's good for the life of the account?
  17. ythe1300

    ythe1300 New Member

    Dec 25, 2007
    Hey guys,

    I just read like 25 pages of this thread and am just as mad a TWC as when I started, but glad to know that I'm not the only one having issues (that means they will fix it right?). I too have had useless technicians and wasted days with 4-5 of them trying to figure out how to put it in ( I ended up doing it. I mean it's not that hard right?) but I still only get limited channels on cable card 2 and can't get the switched channels on ither. Still though this Tivo HD is 100% better than the box the cable company ships out. I will be watching for the updates about the switch dongle.

    (unhappy TWC customer in central FL)
  18. bhauber

    bhauber New Member

    Jun 9, 2003
    I must be extremely lucky. I got my TiVoHD, went through the guided setup and got all my updates and when the technician showed up, he put an MCard in slot 1 and after about 30-45 mins waiting for the office to activate the card, it was up and running flawlessly. Now I'm anxiously awaiting the tuner resolver because Time Warner North Texas just added 12 channels to their HD Line-up, but all are supposed to be SDV. Wonder what other channels will be hosed by them introducing SDV to the masses here in the Metroplex.
  19. ddstreet

    ddstreet New Member

    Nov 16, 2006
    After reading all the problems from this thread, I was very worried about moving from my Series2 to TivoHD, but I got a new HDTV so it was either the crappy TWC box or Tivo. I used the TWC box for a week and couldn't stand it anymore so I got a TivoHD. When I called TWC, at first the rep had no idea what a "CableCard" was, so she got her supervisor, who thought I was installing it into a TV set, even though I kept saying "Tivo". She wanted to let me know that once it was installed I "couldn't use the TWC box anymore". So, even supervisors can be clueless. I finally convinced them that yes, I did want a CableCard. They said it was a $43 truck roll charge plus other various charges per month (I think around $10 or so). I then asked for a "MCard" and they were firm that they had no "MCards", and put me on hold because I think they were tired of talking to me (I had been on the phone with them for 45 minutes so far, where probably 35 minutes was on hold). After another 10 minutes on hold I gave up on them and called back, but this time I got transferred to someone who not only knew what a CableCard was but also knew what Tivo was. I wish I could tell you guys how I got to this person, but I didn't do anything differently, I think it's just luck of the draw on who you get on the phone, if the first line rep knows a knowledgeable person to transfer you to. If you get someone clueless when you call, it might be better to ask for someone else or just hang up and call again.

    This knowledgeable rep set everything up and scheduled a truck roll, and said they indeed did not have any MCards, all they had in stock here in Raleigh was SCards. What can I do? No choice. So I said ok, fine.

    However, when the installer got here, it was a contractor, and apparently in Raleigh the contractors have their own stock of CableCards and do not use TWC's stock of cards. They brought both 2 SCards and a MCard, as they said they have plenty of MCards themselves. So they wrote down the #s from the MCard, put it in, and called their TWC number. The person on the phone took the numbers, and said to watch the "EMM count". So we checked that in the Tivo MCard screen, and it kept going up. The person on the phone said it "had to get to 500 or above to unlock all the channels", although I was getting channels immediately after the EMM count got above 0. Anyway, it took maybe 15 minutes for it to get to 500, at which point the installers said thanks and left! Easy as pie.

    Since then it's worked fine for me, no problems at all or dropped channels. Since I still have the old TWC box also, I can compare channels, and there are some channels I get with the TWC box but not the Tivo, I think it's 290-300 or so, and all channels above 1000 (which is only a dozen local duplicated channels, which I do get in the 200 range). And of course, all the "on demand" channels, I don't get.
  20. mercurial

    mercurial Retro-Av

    Oct 17, 2002
    Do you know which channels you're missing in there? I get (or got) all of them last I checked a few days ago.

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