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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. bitfactory

    bitfactory New Member

    Mar 1, 2008
    Evidently he called his supervisor who allowed it. We'll see - scheduled for the morning.
  2. bitfactory

    bitfactory New Member

    Mar 1, 2008
    Installer came this morning. Very nice guy - said this was his first M-Card install (he's only done the S). Most of the wait was for the TWC systems to authorize and setup the card. Additionally, their systems were slow to 'close the work order ticket' - so they forced it closed and my channels updated almost instantly.

    Had to redo the setup, and the system updated with the Fall 2007, but I'm up and running now with all the HD channels on the HD Tier.

    Total time - about an hour.
  3. scottc42

    scottc42 Member

    Jan 4, 2006
    Powers Lake, WI
    I just got 2 S cards installed yesterday - TW Southeast Wisconsin. The guys showed up and said he thought he was just swapping boxes and missed the part on the work order about CableCards. He had to drive back to Racine (about 30 minuteseach way) to get them. He was really nice about it, though. I told him to look for M cards (he had no idea what I was talking about, as he had never installed CCs before.), and to grab several. He came back right away, reinforced that he has never done this before, and got to it. He only had S cards. After about an hour he said eerything was working, but the cards would still need to be service enabled. He left and said he woul dcall me back later. AFter about two hours it seemed that one was working but not the other. He called me and I let him know. He called me back 15 minutes later and said, "try again." I did and everything worked. So far, so good, and I really think the picture quality is better with the CC decoders than with the SA HD box. I see much less pixelation (so far), anyway. All in all, a pretty good experience - far better than I would have expected.
  4. tguerrette

    tguerrette New Member

    Jan 28, 2008
    I have been feeling the pain of SDV with my Series 3 since the first of the year. In Maine, Time Warner is rolling out all new HD channels using SDV and that means I can't receive them until the new SDV device is released. TW does not seem to care much about Tivo CableCard customers as they sent the (attached) letter telling us that we won't be able to receive new channels as well as the 68 SDV channels they have already. Needless to say, I was looking forward to National Geographic HD and History HD!

    I'll be first in line for the SDV dongle to connect to Tivo USB port, but when is this coming? When it is approved for use with Tivo's, how long will we have to wait before TW in Maine supports it? Will the local cable company need to validate that the device works?

    I am pushing my local TW office for a free DVR in the meantime, but that is an uphill battle since their response so far has been "you chose the Tivo so you can't complain..." :(

    Attached Files:

  5. Phillysports8982

    Phillysports8982 New Member

    Sep 29, 2007
    so is there more info on these SDV devices for tivo series 3HDs?
  6. SugarBowl

    SugarBowl Member

    Jan 4, 2007
    Cary, NC

    Don't forget: how much extra will the dongle cost per month? how much will it cost to get it installed?
  7. hsfjr

    hsfjr (no subject)

    Apr 13, 2002
    And the list continues to grow...

    Newly added (for me):
    1615 TLCHD
    1618 DSCHD
    1622 APLHD
    1624 SCIHD

    I didn't see this on the previously posted list:
    514/1656 UHD

    And these have a spot in the 200s also:
    202 HGTVD
    208 FOODHD
    233 NGCHD

    [Disclosure: I am not actually inside Austin/any city limits, and my local/leased access more closely aligns with Round Rock.]
  8. kevin120

    kevin120 New Member

    Mar 15, 2008
    twc north texas will be going sdv march 27 with these channels launching in:

    rest of metro by the end of 2008

    these channels will be sdv:
    animal planet hd
    discovery hd
    hgtv hd
    food network hd
    golf/versus hd
    national geograhic hd
    fsn southwest hd
    tbs hd
    cnn hd
    a&e hd
    history hd

    future sdv channels
    espn game plan/full court
    nhl center ice/mlb extra innings
    nba league pass/mls direct kick
    hbo west
    hbo 2 west
    hbo comedy west
    hbo signature west
    hbo family west
    hbo zone west
    cinemax west
    more max west
    action max west
    thriller max west
  9. DaveDFW

    DaveDFW Member

    Jan 25, 2005
    Richardson, TX
    Boo, SDV!

    Where's that USB tuning resolver?

  10. cab2

    cab2 New Member

    Sep 17, 2004
    Austin, TX
    ARGH!!!!!!! TWC Austin just keeps trying to push me away. I keep trying to stay and hope for the tuning resolver / usb dongle but the way things are going, I'm getting less and less for the 1K i put into my S3. (purchase and lifetime) I love the S3 but if I can't get the channels I want, even though they are available, where does that leave me???? I so love my tivo's, but I'm doing more and more research into Directv. I just need to get a few more bits of info, and then TWC is going to lose me for cable. I'm sure they will bump up the price of my Internet connection, but they will lose over 100.00 a month (1,200.00 + a year) in cable costs from me. Anyone out there in TWC land listening? Except you Cableguy. I know your on our side. Anyone know if you can do Directv without a long term commitment if you buy the boxes outright? I think you can, but have not had that one confirmed yet.

    And yea, I'm not in Austin proper either, I'm in Cedar Park, but it's all the same thing. My best friend up in Dallas has D* and I've seen his setup, and it looks better than what I get. But no Tivo interface. He's as big a fan of tivo as I am, but, he also has a big hate for TWC so would never go with them. I don't hate TWC, but I do feel like I'm getting screwed. It just does not seem fair.

    Ugh. SDV, um, well, to be overly kind, STINKS!
  11. cdeckert219

    cdeckert219 technogeek

    Jan 7, 2006
    San Diego
    I got the Woot! special (TiVoHD) and asked for an M-card when I called for the appointment. (Here is San Diego, they won't allow you to self-install.) She didn't know what I was talking about...said they only support single direction. I asked her to note it for the installer--one multi-stream card.

    Installer showed up according to schedule. Said he had only done 1 or 2 TiVo boxes previously. Had an M-card with him. Popped it in, let me "drive" the TiVo setup. Called it in... and it all worked first time. He left in under 10 minutes. Cool!

    After he left, I went to install the WD 1TB that I got from Buy.com... but the drive was DOA. That's for another post...
  12. bitfactory

    bitfactory New Member

    Mar 1, 2008
    My new Cincinnati TivoHD is humming right along after my M-card install on Saturday.

    I was told Fox Sports Ohio HD is being added in Cincinnati on March 25 for the Reds baseball season. (YES!)

    Question is - will the MCard automatically update with the channel change (if it's not added on SDV, that is)?
  13. bxojr

    bxojr New Member

    Mar 4, 2005
    Pittsboro, NC
    I haven't had my HD TiVo long enough to see how routine channel lineup changes are handled, but I did have an interesting experience yesterday trying to add a premium channel.

    I went through the TWC website to add HBO to my account, and I was hoping to see something happen immediately. After an hour or so, it was still a black screen, so I called and asked when I should expect the change to take effect. The rep verified with me that I had a CableCARD rather than a box; she then re-sent the authorization signal, and I saw HBO appear.

    So I am wondering whether there's some idiosyncracy of CableCARDs that requires extra human intervention when a channel gets added. I'm hoping not, and that the problem was actually just with the automated back-end for the website.
  14. bmschech

    bmschech New Member

    Mar 17, 2008
    Several people have posted about postive TWCNY experiences here, which emboldened me to finally get a TivoHD. I just wanted to add my encouragement to those in the area. My experience was entirely positive. Why is it that the folks on the phone at TWCNY are uniformly idiots and the people they send out are usually amazingly helpful and competent?

    I had to arrive a few minutes late for my appointement (the helpful CSR had told me the wrong day), but the installer called me on the phone and agreed to wait ten minutes. Better yet, when I arrived, there were two vans parked in front of my house with no other nearby parking (this is Brooklyn). One of the guys offered to give me his parking spot! I guess they have no problem double-parking.

    For some reason, there were three guys. They very quickly installed an M-card and told me they do a lot of TiVo installs these days. Unfortunately, the cable signal was too weak. They confirmed this by running a long test cable from upstairs to my box. With this configuration they rebooted and the TiVo said it would take an hour, so the guys took off for lunch. They told me that their dispatcher said they couldn't run any new cables today, but when they returned they had already received permission to go ahead. Evidently, the installer had argued that he already knew the set-up here and could do the job right and it would ultimately save time. Anyway, it took them a surprising short time to run a new cable through the wall, replace some stuff and leave me happy, with a beautiful picture on all channels.

    So I'm back in TiVo heaven! I hooked up a broadband network too, which is nice. But unfortunately, most all the programs I store on my TiVo can't be transferred because they are "copy protected". Does anyone else who used TWCNYC have this problem too?
  15. bxojr

    bxojr New Member

    Mar 4, 2005
    Pittsboro, NC
    I'm trying to edit my channel list to get rid of channels I don't care about, but I'm having a hard time figuring out what's what in some cases. I'm a newcomer to TWC (longtime DTV customer), so maybe someone can help me out.

    Several questions:

    • Many channels in the lineup are duplicated. In some cases (like the locals) I guess I'm seeing the analog version and the digital version, but I'm not sure. In other cases (like the Science Channel, at both 111 and 357) I have no idea why they're duplicated. Am I missing something?
    • Is there any reliable way to tell whether a channel is analog or digital?
    • In cases where there's an HD and SD version of the same channel, is there any reason to keep both in my channel list?

    I'd be interested to know how others have handled this. It's a bit confusing scheduling recordings now because of the multiple listings for the same show on the same channel.

    UPDATE: I just ran across TWC's "Digital Simulcast" FAQ. Somehow I'd missed that before. So I guess I don't need to worry about analog channels.
  16. tguerrette

    tguerrette New Member

    Jan 28, 2008
    Does anyone know anything more then what is posted in the Tivo press release then the Q2 2008 release timeframe for the external adapter?
  17. mulciber

    mulciber New Member

    Mar 11, 2008
    I'm also very interested in hearing any info on dates/cost/availability of adapter. Please post if you have any information.
  18. jazjam

    jazjam New Member

    Mar 18, 2008
    We've had Tivo for years (we still have one) but gave up our HD one when we had so much trouble with the cards. The tech told us that the new adapter was suppose to come out to make it work but I haven't seen one yet. The time warner DVR sucks after you've gotten spoiled byt the tivo interface. Has any one in austin got this working?
  19. cableguy763

    cableguy763 New Member

    Oct 29, 2006
    The tuning resolver is not out yet. So no, nobody has gotten it working.
  20. jtowens

    jtowens New Member

    Sep 20, 2007
    I've had Tivos for years and love them. I recently purchased an HD model from Woot! and did my research on cable cards. I've had a _horrible_ experience with TWC getting the cards installed, similar to the problems others have mentioned.

    I understand that I'm limited to one-way services, and that I can't get VOD, guides, etc. I realized today however that I also wasn't receiving a certain ranges of digital channels. I received conflicting info from different TWC people. The last person I talked to stated I "would not be able to receive channels 100-201" and that "while they are standard digital cable channels their cable cards did not support this as they required 2-way service."

    Is this really true? They had a lot of problems setting this up so I don't trust what I'm being told. Thanks!


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