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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. JYoung

    JYoung Series 3

    Jan 16, 2002
    You also don't get charged for the second card.
  2. GiantsFan24

    GiantsFan24 New Member

    Jan 3, 2008
    And that charge is not just the installation fee. Pricing policies differ throughout the TW universe, so your provider may not do this, but in Hawaii we get charged two monthly fees for the two cable cards, plus two monthly fees for the HD package. I have an S3, so I don't know what their policy is regarding M-cards, but presumably it would be considered a single card. On the other hand, I wouldn't put it past them to charge a single fee for the card, and still charge for two HD packages, since it supports two tuners.
  3. bxojr

    bxojr New Member

    Mar 4, 2005
    I don't think they're charging me for two HD subscriptions. The sales rep gave me a total for our monthly bill, and it was very close to what my estimate had been. I do expect to be charged double the monthly CableCARD fee, but that's only $2.50, so I'm not losing a lot of sleep over it.

    I wish there were a way for me to get in touch with the installer directly. Then I could just tell him I'd like an M-card if possible. I don't have a lot of confidence in what information gets from the sales reps to the installers.
  4. wjlyerly

    wjlyerly New Member

    Sep 21, 2003
    I had TWC come out to install cable cards in my HD Tivo last Friday (5 days ago) in Apex. The installer showed up with a single M-card. He had things up and running with no real issues. I believe he said that they were only using the M-cards.

    So far, I'm getting all the HD content offered, I think. Nothing seems to be on SDV. Not sure about ESPNHD, though.
  5. bxojr

    bxojr New Member

    Mar 4, 2005
    Thanks, wjlyerly ... sounds like just what I need to know. And it's good to know that it can actually go smoothly!

    I think I might call back tomorrow and see if I can't get a different answer about the M-cards. But if I'm lucky, maybe the installer will show up with an M-card anyway. I'm not at all confident that the sales rep knew what he was talking about (he kept referring to the M-card as "bidirectional").
  6. DrWho453

    DrWho453 New Member

    Jul 16, 2005
    Yea, the great news is the RAL/DUR TWC isn't using SDV yet. The bad news is that they are copy protecting every digital channel except for the networks and since they have changed scifi, foxsports south, and other analog channels to digital, they have put them on copy protection. I just realized tonight that scifi was blocked which means I can't transfer video to the PC. This is really p***ing me off now and I don't get mad often. :mad: We need to start a petition or a boycott against TWC of RAL/DUR and tell them they can't block every channel. Maybe Tivo and the FCC need to get involved. I just love how TWC commercials say they are customer loyal and all. They sure do show that loyalty when the do something like this.
  7. mmcgown

    mmcgown New Member

    Feb 7, 2002
    Reply to boxjr:

    In Austin TX, I was told they had no M-cards, but the installer (contractor) had one on his truck and installed it. TWC-Austin charges $2.65/month for a card; however, there was no installation fee, no service trip fee, no just-because-we-can fee.

    Call them back and keep asking for supervisors until you find someone who knows intelligent answers.
  8. Eccles

    Eccles Mostly harmless

    Dec 27, 2001
    It appears that TW Austin's CSR's are all over the shop when it comes to CC knowledge. The rep I spoke with at the service counter at their N MoPac office knew exactly what I meant when I said I need a multi-stream CableCARD for my new TiVo HD, and scheduled a truck roll for the next day, but I was charged $30-something for the visit.
  9. mmcgown

    mmcgown New Member

    Feb 7, 2002

    You should call and ask for a service credit.
  10. TxPres

    TxPres New Member

    Nov 29, 2001
    I agree.
    I was not charged for a service fee for the truck roll.
  11. Rayd8tor

    Rayd8tor New Member

    Mar 11, 2008
    Neither was I. I'm in San Antonio, and they just installed my cards last night. I checked the the invoice there was no indication of a charge.
  12. Eccles

    Eccles Mostly harmless

    Dec 27, 2001
    Hmm, she may have been mistaken. I didn't have to sign any work order, nor was I given an invoice. Guess I'll wait and see what appears on my next bill.
  13. lreinstein

    lreinstein New Member

    Nov 16, 2007
    I am a TWC customer in the Albany region. I was using the SA HDMI HD DVR supplied by TW. I actually liked the picture quality very much, and also the speed and interactivity of the guide and the remote. Also, I enjoyed some of the On Demand programming.

    However, as you all realize, the firmware for finding shows was really terrible. For example, a Title search only allowed seaching on the first letter of the Title, which, of course yielded hundreds of programs to scroll through.

    So, having previously been a Tivo user, I decided to purchase the TivoHD and return to something that my wife and I both loved.

    The installation of the Cable Cards however was a nightmare. The TWC tech arrived and immediately tried to discourage me from making the switch. (By the way, even though i was giving back the TWC SA DVR, my monthly rate was going to be increased (above and beyond the rental of the cable cards) because I was no longer on the package....thus paying more for less equipment). I then insisted I wanted to go ahead with the switch to Tivo. The Tech then kept trying to install the cable cards and one after another was failing (it took 30 minutes to determine that the programming of a card failed).

    He kept trying different cards until finally he got them to work. He was at my house for an entire day.

    So now the cable cards work, and we enjoy the Tivo features very much. But I do have some misgivings which make me wonder whether I should eventually switch back to the SA DVR. The TWC rep tells me that they are developing better and improved firmware...IS THIS TRUE???

    1. There is always a delay or lag when I change channels

    2. We are losing more and more stations as TW transitions to Switch Digital

    3. THere is occasionally a lack of sychronization between video and audio (lip synch issue...and no i am not feeding the video through my AV receiver...it is direct HDMI to the Plasma TV

    Any thoughts??

  14. mulciber

    mulciber New Member

    Mar 11, 2008
    I'm a new Tivo customer with TWC in San Antonio; I'm personally about a 2 out of 10 on the "techie" scale. They came on Tuesday to install (or screw up) a cablecard at my expense - $65 which I fully intend to get back the next time I speak with them. After what seemed like decades on the phone with tech support yesterday and today, we finally got SOME of the HD channels working. After several more "trouble shooting" issues, the phone tech support told me the following HD channels (which I'm receiving on my HD cable box) are not available on a cable card:

    113 - TBS
    115 - Science
    122 - NHL
    125 - ESPN2
    128 - A&E
    129 - DSC
    134 - MTV
    135 - CNN
    136 - Weather Channel
    147 - Food Network
    149 - The Learning Channel
    154 - FBN
    155 - Animal Planet
    157 - National Geographic
    167 - Home & Garden
    168 - Golf
    174 - History

    Can anyone shed some light on this?

    Ok, so I've read some more about SDV and I think I understand...it just sucks. So, when is this "converter" thingy coming out?
  15. kenrippy

    kenrippy New Member

    Jun 27, 2006
    i don't know about your audio sync issue, but the delay in channel changing might be due to your tv "catching up" with the format change of the different channels (480, 720, 1080 etc.) if you change the settings in the tivoHD to a fixed res. you will get faster channel changes.
    see here: http://www.tivocommunity.com/tivo-vb/showthread.php?t=379507

    i'm not sure about your area, maybe it's different on what HD channels you receive, but here in so. cal, all HD channels that were currently available to you w/ the box & your subscript, will be there with the cards.

    regarding the TWC DVR, i would stay with the tivo if i were you. the tech that was out today to install the cards in our tivoHD & mentioned how upset people got when they had hardware issues with the TWC DVR's. when one went bad, they'd just replace it with another one.... no problem right? well, that means all the recordings were lost, and the customers didn't like that. that's their solution to all the hardware problems, just replace it with another box out of the truck.

    btw, it took him 4hrs, 3 S-cards, 1 M-card and finally got it working with 2 S-cards.
  16. Gloftoe

    Gloftoe New Member

    Jun 14, 2004
    Another story from Austin TWC:

    Got one of the Woot.com TivoHD units delivered two days ago, and called this morning to get scheduled for a CableCARD installation. I was informed they could come out this afternoon, and they did. They sent out a contractor instead of an actual TWC technician. But the guy had an M CableCARD, installed it in the TivoHD unit, and was on his way about 30 minutes after he arrived. No fee, no questions. I'm still going through what channels I receive and what channels I am missing (because of SDV), but the installation was completely painless.

    Good luck everyone!
  17. Rayd8tor

    Rayd8tor New Member

    Mar 11, 2008
    Same here. Got mine from woot as well. TWC got the Mcard up and running last night, but took longer than that. I didn't let him leave until I had verified each and every channel that I was supposed to be getting.
  18. bitfactory

    bitfactory New Member

    Mar 1, 2008
    Waited all day for my M-Card installation. TWC installer called on his way over and said, "I'm to swap out the cablecards in your 8300HDC." Uh, no - install MCard in my TivoHD. Arrggg. Nice one, TWC. Not that I'm surprised. The Cincinnati branch has some of the most inept reps who man the phones - they put the WO in all wrong.

    He didn't have an M on him, and the warehouse was already closed - so I wasted a whole day. Scheduled again for tomorrow morning.
  19. bxojr

    bxojr New Member

    Mar 4, 2005
    Thought I'd update my story ... as I suspected, the sales rep who insisted that they only had S-cards was, shall we say, ill-informed. The installer showed up today with two M-cards in his pocket, and he told me the S-cards are pretty much impossible to get these days. (I will be interested to see what shows up on my bill. I won't be at all surprised if they charge me rental for two cards, since that's what the sales rep put me down for.)

    Everything went as smoothly as I could have hoped. This guy had obviously done TiVos before ... he did the installation, Guided Setup, and everything without any trouble.

    One interesting hiccup ... after he had everything done, the TiVo lost the ability to play back any video at all, not even prerecorded stuff. Even the animated menu backdrop was gone, replaced with a gray screen. Presumably this is because all video playback must go through the CableCARD, and there was some transient glitch between the card and the box. Anyway, we did a reset, and everything worked fine.

    I seem to be getting everything I'm supposed to get, HD channels included. So as others have reported, SDV seems to be a non-issue here so far. Now I just have to find an HDMI cable for a reasonable price...
  20. gamo62

    gamo62 New Member

    Oct 12, 2002

    You're out of luck tomorrow too. The warehouse is closed on the weekends. You should be able to get a $20 credit for a no show. I have not had any problems with the techs here in Cincinnati. They have been great. I personally asked for an M-card and had them note it on my account. Good luck!

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