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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Mar 4, 2008 #2981 of 6277

    INARUSH New Member

    Mar 3, 2008
    You were correct. I called TWC last night and they fixed card 2, but CARD 1 still is showing "Waiting for CP Auth". I should have kept them on the phone, but TIVO takes forever to complete the guided setup. I called back today and the guy had no clue what he was doing. I tried to walk him through what I needed (at what point did I become the knowledgable one), but he insisted that he IM the support guys. Anyways, the ECMs are climbing again, but it still is waiting for authorization. How long do I wait before it becomes authorized? Is this instant or does it take time? Thanks again for your help on this!!
  2. Mar 4, 2008 #2982 of 6277

    jschuur TV-holic, improving

    Nov 27, 2002
    London, UK
    Time for me to chime in from Orange County, CA too:

    I finally had it with DirecTV's scrollers announcing the loss of local HD channels, and splurged on 2 refurb Tivo HDs and a DVR extender drive (oh yeah, and 2 LCD TVs too ;) ) and made the switch to Time Warner cablecards. The install went almost perfect, requiring only 2 visits.

    During the first visit, the friendly installer brought 2 Motorola mcards, and it looked like everything worked fine, until he left, when I realized I was only getting some of the local channels with HD, but no digital tiers or premium channels. Some research showed that I had the dreaded 'Auth:MP' problem (MP stands for 'missing programming' apparently), which I debugged with the help of the cablecard troubleshooting guide from Tivo.

    The 2nd installer came a few days later, and in the end I just got 2 different mcards and after they were paired, all my channels were there right away. I never found out if it was a defective batch of cards, or if the pairing had gone wrong.

    Both installers said they'd done TiVo installs before, but in reality, they didn't know about the Tivo HD/Series 3 distinction. In retrospect, it was a mistake to let the first guy take off, thinking the missing channels would magically appear later. The way channel authorization works, that should not take more than a few minutes. My advice would be to insist on re-pairing from scratch, paying close attention to the host/data/serial/cablecard ID numbers they read off, write down and pass along through the phone. Also don't try and set up 2 new Tivos in parallel, perhaps that was were things went wrong for me the 1st time around.

    One odd thing did happen. The 2nd installer claimed he had been told that Tivo HDs with a serial number ending in '160' were not supported by mcards due to a known bug. He wanted to use scards, but a quick call to the Tivo cablecard hotline (866 986-8486) with the installer on speaker phone assured him that this was incorrect. Lucky, he didn't persist on using the scards.

    I also looked at the initial worksheet and saw that they listed the charges for 4 cablecards, even though I got mcards. Another quick call to Time Warner's customer support line, and they took off the charges for 2 of the 4 cards.

    Color me completely satisfied. Finally getting to schedule my shows on tivo.com and networking the 2 units, so I can shuffle recordings between the living room and bed room is just amazing. Plus I'm paying a little less now than I used to pay DTV, for roughly the same programming, and as an added bonus, I'm on a month to month plan with TWC.
  3. Mar 5, 2008 #2983 of 6277

    cableguy763 New Member

    Oct 29, 2006
    An ecm is like a clock. It will continue to increase as long as that tuner is tuned to an encrypted channel, authorized or not. Authorization should take on average about 2 minutes real time. Keep in mind that the screen does not refresh itself, and when checking the cp screen you need to back in and out of it to get an accurate reading. If the billing system is running and backing up hits is another story, but realisticly once you see emm's you should see a CP Authorized status. At most 5 minutes. You DO NOT have to repeat guided setup to get the cards authorized. This will only lengthen the time of an install. What you need is on average 4 to 8 EMM'S. The only way to see this is under the cp screen, like you are obviously doing. This should be able to do over the phone, but sometimes they like to roll a truck to make sure the card isn't bad.

    You are halfway there :), be persistent and remember honey catches more flies than other things, so be nice with the person on the other end of the phone.
  4. Mar 5, 2008 #2984 of 6277

    derspiess New Member

    Jul 10, 2007
    Okay, the tech came today, installed one M-card, and left, telling my wife everything was good to go, and left. He wrote down the the CC#, Host ID, and some other code for me.

    At any rate, when I got home from work, I repeated the guided setup but am not having much luck getting anything but black screens on a large majority of the channels. So far, the only channels I'm getting are a few PBS, local origination, and shopping channels. Am I supposed to see everything right off the bat, or does it take a while to pair all the channels?

    Also, a couple times while trying to find channels I came across a channel (don't remember which, but they weren't the same one) where it tuned in very briefly, then caused my TivoHD to reboot :confused:

    I guess I'll let it sit overnight (not that I have much choice at this point), and I probably won't have time to call TW til tomorrow evening.

    edit: one last check before I went to bed-- it looks like I'm also getting NBC, CBS, FOX, etc. But still missing a large majority of my channels.
  5. Mar 5, 2008 #2985 of 6277

    kichigai01 New Member

    Feb 23, 2008
    I am currently having the same issue in the Dallas area. I called and called and all TWC wants to do over the phone is reboot your stuff if they even know how to troubleshoot a Tivo. I so far have had one visit from a tech with another one scheduled for Thursday for the same issue.

    I receive no HD channels expect for the local HDs nor do I receive any upper band digital channels. I was told there was a problem at the server and would hear something from the main office after the first truck roll but I never heard anything. This is the reason for the second truck roll.

    Good Luck to you.

    UPDATE: It is finally working. After talking to Tivo, they determined the problem was the card was not authorized but activated and paired. We conferenced called TWC and low and behold the Tivo rep was right. TWC clicked a button and the channels popped on.

    The one thing I cannot believe is that it took a Tivo rep to get my channels working. This was something the cable company should have noticed right off the bat.
  6. Mar 5, 2008 #2986 of 6277

    derspiess New Member

    Jul 10, 2007
    That's good to hear, and gives me some hope. When I'm troubleshooting with TWC tonight, I'll make sure to keep the "activated & paired but not authorized" thing in mind. Would not surprise me one bit if that's my issue.
  7. Mar 5, 2008 #2987 of 6277

    briangraf New Member

    Aug 23, 2007
    The install yesterday went very smooth and I now have two working CableCARDs. Thanks for the help. I guess the 3rd time is the charm.
  8. Mar 5, 2008 #2988 of 6277

    dm-mm eltiT resU motsuC

    May 31, 2006
    Glad to help.

    Enjoy your HDTivo

  9. Mar 5, 2008 #2989 of 6277

    INARUSH New Member

    Mar 3, 2008
    Thanks Cableguy :) I'll try again this evening. I have a feeling that one of the cards was manufactured in 2005, which I here may be an issue. Thanks again for all your help. It's my turn to buy the beer!:eek:
  10. Mar 5, 2008 #2990 of 6277

    INARUSH New Member

    Mar 3, 2008

    After about an hour and a half, I got the 2nd cable card to authorize. Looks like the cards were both matched to the same Host. After fixing that, 1 card ended up working (2). We can't get card 2 to work though. Since I know this is a 2005 card, perhaps that is the problem. They are send techs to visit again tomorrow with more cards. I am assuming all I will need to do is pop out card 1, pair a new card with that host, and then rerun the guided set up? The only thing I was concerned about is taking card 1 out and leaving card 2 in. Should I start from scratch and get card 1 set up and then put card 2 back in? Any thoughts on this?:confused:
  11. Mar 5, 2008 #2991 of 6277

    derspiess New Member

    Jul 10, 2007
    Great Success :up::up:

    Called TWC & explained the situation. The gal put me on hold, then came back to tell me she was sending an activation signal. About 20-30 seconds later, I had college basketball on ESPNHD, in all its glory.

    Didn't look through all my channels yet (wife is watching American Idol :rolleyes:) but I did get Cat5 cable run to the living room, so that should take care of that part of the equation. Once I'm certain everything's good, that crappy 8300HD is going back.

    Thanks for the help, advice, & support :)
  12. Mar 6, 2008 #2992 of 6277

    kichigai01 New Member

    Feb 23, 2008
    Happy to help in some minor way.
  13. Mar 6, 2008 #2993 of 6277

    cableguy763 New Member

    Oct 29, 2006
    All the tech will have to do is take out card 1 and call his "people". One thing you should make him check is the host ID's. Those are bound to the card slot. Make sure he has card 1 paired with slot 1. This sounds like they screwed up the first time. Good luck.:)
  14. Mar 6, 2008 #2994 of 6277

    brianreed New Member

    Mar 6, 2008
    After getting my Tivo HD, I went round & round with the business office trying to ask/beg/plead for a cable card. The rep I talked to swore up and down that CCs are no longer available, and they won't work after the Feb 2009 FCC DTV deregulation, blah blah blah.
    Don't be fooled Austin customers! I called the support line instead and have a tech coming out this afternoon. Hopefully the provisioning will go smoothly.....
  15. Mar 6, 2008 #2995 of 6277

    INARUSH New Member

    Mar 3, 2008

    It's working! :) Tech called to say he had only one card with him. I let him know that we were gambling, but lets at least try it. The card was a 2005, so perhaps the year of manufacture does not matter. Here is the short version of the process (wrong ways removed), in case anyone else is having the same situation.

    • We removed Card 1 (the one that could not authorize).
    • Have the tech note the card ID on the actual card before you install it. Some TWC reps want this number.
    • Loaded the card into slot 1 and waited to get the host id and card number
    • Called TWC and told them all of the information
    • Requested the card to be paired
    • Requested an initialization and a refresh of BOTH cards (long explanation as to why)
    • They did not work until I rebooted the Tivo (unplugged and replugged)

    Hope this part helps someone! And a special thanks the Cableguy763!:up::up:
  16. Mar 6, 2008 #2996 of 6277

    Lovetroll New Member

    Sep 16, 2003
    Here in Austin, my wife had a tech come by because of some problems we were having with our digital phone. While he was there she asked for a list of the switched channels and he ended up e-mailing it to us. So, here's an updated list of the switched channels here in Austin:

    Switched Basic Simulcast Analogs
    2 - KCWM (Hub AB)
    5 / 6 - KENS (Hub AB @ 5 and Hubs U, AA, AC, AD @ 6)
    6 - CITY (D1/CP)
    6 - Local (Hub AB)
    7 - Guide
    10 - PACT1/Local
    11 - PACT2
    11 / 12 - KSAT (Hub U @ 11 and Hub AB @ 12)
    13 - KAKW
    14 - KADF
    15 - ME-TV
    16 - PACT3 (D1/CP)
    17 - ACCESS (D2 Only)
    18 / 380 - CSPAN (All but Hubs U, AA, AB, AC, AD)
    18 - KPXL (Hub AB)
    19 - ACC
    20 / 255 - KLRU2
    21 - WGN
    22 - AISD (D1/CP)
    98 - Photo (Hub U)
    99 - Infor

    Switched Standard Simulcast Analogs
    24 / 270 - QVC
    25 / 273 - HSN
    28 / 213 - WE
    29 / 297 - EWTN (Hub AB switched, all others regular digital)
    38 / 170 - ION
    44 / 355 - News 8 Doppler Radar
    44 / 355 - Hill Country Radar (Hubs AB, AG)
    64 / 555 - Tuner Classic Movies
    70 / 590 - CMT
    74 / 219 - Style
    77 - TWC77

    Switched Digital
    102 - Disney West RTE
    111 - Boomerang
    125 - Nick Toons
    217 - Soap (Hub AB Only)
    261 - LOGO
    274 - TV Superstore
    275 - Shop NBC
    277 - Gems
    278 / 616 - Shop Latino
    279 - Celebrity Shopping
    281 - Americas Auction Network
    284 - Shop at Home
    285 - Jewelry TV
    295 - The Word Network
    348 - News 8 Traffic
    358 - News 8 Weather
    359 / 609 - News 8 Weather Spanish
    363 - Fox Business
    408 - New 8 NonStop Sports
    436 - ESPNU
    527 - FoxReality

    Switched Sports Pak
    431 - Fox Sports Atlantic
    432 - Fox Sports Central
    433 - Fox Sports Pacific
    434 - Fuel
    435 - NBA TV
    438 - CSTV
    455 - Tennis Channel
    460 - Speedvision
    471 - Verses
    490 - Outdoor Channel

    Switched International
    601 - CNN Espanol
    602 - Canal 24
    604 - DocuTVE
    606 - CanalSur
    609 / 359 - News 8 Weather Spanish
    611 - Toon Disney Spanish
    612 - Cartoon Spanish
    613 - Boomerang Spanish
    614 - Sorpresa
    616 / 278 - Shop Latino
    617 - Fox Sports SW Espanol
    618 - ESPN Deportes
    626 - TVE International
    629 - La Familia
    630 - SiTV
    632 - Infinito
    633 - HTV
    634 - Video Rola
    636 - MUN 2
    637 - MTV Tres
    640 - CineLatino
    644 - Discovery Espanol
    645 - HITN
    649 - EWTN Spanish
    695 - Deutche Welle TV (Hub AB only)

    Switched HBOs
    708 - HBO WEST
    709 - HBOPLUS WEST
    710 - HBOSIG WEST
    713 - HBOZONE WEST

    Switched Cinemax
    723 - CINEMAX WEST
    724 - MORMAX WEST
    725 - ACTNMAX WEST

    Switched Encore
    761 - Encore West

    Switched ESPN GamePlan
    901 - Sport PPV-1
    902 - Sports PPV-2
    903 - Sports PPV-3
    904 - Sports PPV-4
    905 - Sports PPV-5
    906 - Sports PPV-6

    Switched NBA/MLS
    910 - NBA
    911 - TEAM1
    912 - TEAM2
    913 - TEAM3
    914 - TEAM4
    915 - TEAM5
    916 - TEAM6
    917 - TEAM7
    918 - TEAM8
    919 - TEAM9
    1649 - TEAM HD

    Switched NHL/MLB
    960 - Game 1
    961 - Game 2
    962 - Game 3
    963 - Game 4
    964 - Game 5
    965 - Game 6
    966 - Game 7
    967 - Game 8
    968 - Game 9
    969 - Game 10
    970 - Game 11
    971 - Game 12
    972 - Game 13
    973 - Game 14
    1648 - Game HD

    Switched Playboy
    940 - Playboy Enhanced

    Switched Adult/PPV
    941 - Ten
    942 - TenBlox
    943 - Ten Clips
    952 - IND 2

    Switched HD Digitals
    1611 - HGTV HD
    1612 - Food HD
    1620 - National Geographic HD
    247 / 1626 - History Channel HD
    311 / 1630 - CNN HD
    351 / 1633 - The Weather Channel HD
    364 / 1634 - Fox Business HD
    1639 - Fox Sports HD
    471 / 1646 - VS / Golf HD
    502 / 1653 - TBS HD
    566 / 1658 - Lifetime Movie Network HD
    241 / 1660 - A&E HD
    572 / 1664 - Music HD

    Switched Cinemax HD
    1675 - Cinemax HD

    Switched Movie Channel HD
    1680 - The Movie Channel HD

    Switched Starz HD
    1684 - Starz HD
  17. Mar 7, 2008 #2997 of 6277

    cab2 New Member

    Sep 17, 2004
    Austin, TX
    Thanks for the updated list for austin.

    Is anyone else in the TWC Austin area a little bit miffed like I am about the number of channels I can't get with CC? Cableguy is great on this board and we are lucky to have him, but I can't help but feel like complaining to,,,, someone, somewhere, about the number of channels I can't get.

    I know the dongle is coming, and I am waiting with baited breath for that day, but it just seems somehow unfair that there are all these channels that cable card customers pay for, but can't get.

    Is this list similar to other TWC areas? Seems like a pretty big list to me.
  18. Mar 7, 2008 #2998 of 6277

    cableguy763 New Member

    Oct 29, 2006
    I wish I had something to do with SDV decisions, but I am doing all I can for you guys.
  19. Mar 7, 2008 #2999 of 6277

    Sheils New Member

    Jan 20, 2006
    Brooklyn, NY
    Well, I had the Multi-stream card installed last Friday in my TiVo HD box. I had the instrux ready for the tech, but he laughed and said he didn't need them. Being the Time Warner skeptic that I am, I gently and sheepishly placed the paper by his work area anyway. He was true to his word and everything went swimmingly. After a phone call to the office to input the codes, he was out!

    The channels were supposed to load up in about an hour and a half. The tech told me that if there was any problem, call and someone would "come over right away" to correct it. So you probably can tell where this is going. The channels did not load after 2 hours, so I had to make the dreaded call to TW. I got the usual offer of an appointment for the next day (couldn't do that - I was leaving for Puerto Rico), but I started raising hell. The woman told me she'd call me back in 10 mins. and let me know if someone could come out that night. No need going into the outcome of that! I called again and was a righteous beeotch, and this guy told me he would DEFINITELY have someone over that night. He might as well had told me that he would be giving me the power to levitate along with my cable service.

    Finally, some satisfaction! A dude called me back in about 15 mins. and he got everything going. Seems like the codes were not input correctly in the beginning. So everything's Kool and the Gang.

    I am so happy to have TiVo back! I actually got a little giddy during the little video intro where he slides down the yellow slide! I was worried about losing picture quality, but it looks awesome! Lost looked gorgeous last night. And so far I'm getting all of the HD channels, and even a couple more...Keeping fingers crossed that it stays like that for a while!:)
  20. Mar 8, 2008 #3000 of 6277

    cab2 New Member

    Sep 17, 2004
    Austin, TX
    Yup, and it's very much appreciated on this end. TWC owes you a big raise or something. You are balancing out some of their bad mojo with your good juju.

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